Management of organizational knowledge creation in new product development projects:
Gespeichert in:
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| Format: | Abschlussarbeit Buch |
| Sprache: | English |
| Veröffentlicht: |
2004
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XII, 274 S. graph. Darst. |
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| adam_text | MANAGEMENT OF ORGANIZATIONAL KNOWLEDGE CREATION IN NEW PRODUCT
DEVELOPMENT PROJECTS DISSERTATION DER UNIVERSITAT ST. GALLEN, HOCHSCHULE
FUR WIRTSCHAFTS-, RECHTS- UND SOZIALWISSENSCHAFTEN (HSG) ZUR ERLANGUNG
DER WIIRDE EINER DOKTORIN DER WIRTSCHAFTSWISSENSCHAFTEN VORGELEGT VON
ANJA SCHULZE AUS DEUTSCHLAND GENEHMIGT AUF ANTRAG DER HERREN PROF. DR.
FRITZ FAHRNI UND PROF. DR. ROMAN BOUTELLIER DISSERTATION NR. 2957
DIFO-DRUCK GMBH, BAMBERG 2004 V TABLE OF CONTENTS 1 INTRODUCTION. 1.1
FIELD PERSPECTIVE 2 1.1.1 TRENDS OF NEW PRODUCT DEVELOPMENT 4 1.1.1.1
TREND 1: INCREASING PRODUCT COMPLEXITY 4 1.1.1.2 TREND 2: ACCELERATING
SPEED OF NEW PRODUCT DEVELOPMENT 5 1.1.2 CHALLENGES OF KNOWLEDGE
MANAGEMENT 6 1.1.2.1 CHALLENGE 1: SELECTION OF THE APPROPRIATE KNOWLEDGE
MANAGEMENT METHODS 7 1.1.2.2 CHALLENGE 2: IDENTIFICATION OF KNOWLEDGE
MANAGEMENT S CONTRIBUTION TO A COMPANY S SUCCESS 10 1.1.2.3 CHALLENGE 3:
FORMATION OF A KNOWLEDGE CULTURE AS A PREREQUISITE FOR KNOWLEDGE
MANAGEMENT.... 12 1.2 THEORETICAL PERSPECTIVE 14 1.2.1 PRIOR RESEARCH ON
NEW PRODUCT DEVELOPMENT AND KNOWLEDGE CREATION 15 1.2.2 PRIOR RESEARCH
IN KNOWLEDGE CREATION AND ENHANCING MEANS 17 1.3 RESEARCH FOCUS 20 1.3.1
RESEARCH QUESTION 21 1.3.2 RESEARCH GOALS 23 1.3.3 STRUCTURE OF CONTENTS
24 2 RESEARCH APPROACH 26 2.1 RESEARCH PROCESS 26 2.2 RESEARCH METHODS ,
28 2.2.1 QUALITATIVE RESEARCH METHODS 28 2.2.2 QUANTITATIVE RESEARCH
METHODS 29 2.2.3 TRIANGULATION OF METHODS 30 2.3 SAMPLE AND DATA
COLLECTION 32 2.3.1 DATA COLLECTION FOR THE DEVELOPMENT OF THE
CONCEPTUAL MODEL AND HYPOTHESES 34 2.3.1.1 INTERNATIONAL BENCHMARKING ON
KNOWLEDGE MANAGEMENT 34 2.3.1.2 WORKSHOP-SERIES ON KNOWLEDGE MANAGEMENT
IN PRODUCT INNOVATION PROJECTS 36 2.3.2 DATA COLLECTION FOR THE TEST OF
THE CONCEPTUAL MODEL AND HYPOTHESES 37 2.3.2.1 SURVEY ON THE IMPACT OF
KNOWLEDGE MANAGEMENT ON THE PERFORMANCE OF NEW PRODUCT DEVELOPMENT
PROJECTS 38 2.3.2.2 INTERVIEW SERIES ON KNOWLEDGE MANAGEMENT IN
PRODUCT INNOVATION PROJECTS 41 2.3.3 DATA COLLECTION FOR THE
DEVELOPMENT OF AN ACTION MODEL 42 2.3.3.1 INTERVIEWS ON THE PRACTICAL
RELEVANCE OF THE REFINED CONCEPTUAL MODEL 42 2.3.3.2 INTERNATIONAL
BENCHMARKING ON CULTURAL PREMISES FOR KNOWLEDGE SHARING 42 3 THEORY
AND DEVELOPMENT OF HYPOTHESIS 44 3.1 THEORETICAL PERSPECTIVES OF THE
FIRM 44 3.1.1 RESOURCE-BASED THEORY 44 3.1.2 DYNAMIC CAPABILITIES VIEW
45 3.1.3 KNOWLEDGE-BASED THEORY 46 VI 3.2 THE CONCEPT OF KNOWLEDGE 49
3.2.1 EPISTEMOLOGICAL ASSUMPTIONS 49 3.2.2 NOTION AND DEFINITION OF
KNOWLEDGE 51 3.2.3 APPEARANCES OF KNOWLEDGE 54 3.2.4 DELIMITATION OF
KNOWLEDGE-RELATED CONCEPTS I 59 3.2.5 THE MANAGEMENT OF KNOWLEDGE 60
3.3 CONCEPTUALIZATION AND THEORY OF ORGANIZATIONAL KNOWLEDGE CREATION 62
3.3.1 CONCEPTUALIZATION OF KNOWLEDGE CREATION 63 3.3.1.1 KNOWLEDGE
ACQUISITION AND ORGANIZATIONAL KNOWLEDGE 63 3.3.1.2 ORGANIZATIONAL
LEARNING AND ORGANIZATIONAL KNOWLEDGE CREATION 64 3.3.1.3 COLLECTIVE
LEARNING AND ORGANIZATIONAL KNOWLEDGE CREATION 66 3.3.1.4 INDIVIDUAL
LEARNING AND ORGANIZATIONAL KNOWLEDGE CREATION 67 3.3.2 THEORY OF
ORGANIZATIONAL KNOWLEDGE CREATION 68 3.3.2.1 THEORY OF ORGANIZATIONAL
KNOWLEDGE CREATION BASED ON SECI .^69 3.3.2.2 FURTHER THEORETICAL
CONCEPTS OF ORGANIZATIONAL KNOWLEDGE CREATION 76 3.4 NEW PRODUCT
DEVELOPMENT AND A GENERIC NEW PRODUCT DEVELOPMENT PROCESS 78 3.4.1
DELIMITATION AND INTERRELATION OF NEW PRODUCT DEVELOPMENT AND INNOVATION
78 3.4.1.1 DELIMITATION OF NEW PRODUCT DEVELOPMENT AND INNOVATION 78
3.4.1.2 INTERRELATION OF NEW PRODUCT DEVELOPMENT AND INNOVATION 80 3.4.2
A GENERIC PROCESS OF NEW PRODUCT DEVELOPMENT 81 3.4.2.1 IDEA GENERATION
83 3.4.2.2 PRODUCT CONCEPT CREATION, EVALUATION AND SELECTION 84 3.4.2.3
TECHNICAL DEVELOPMENT 86 3.4.2.4 PRODUCT LAUNCH 88 3.5 DEVELOPMENT OF
HYPOTHESES 90 3.5.1 ORGANIZATIONAL KNOWLEDGE CREATION DURING IDEA
GENERATION 94 3.5.1.1 SOCIALIZATION DURING IDEA GENERATION 94 3.5.1.2
EXTERNALIZATION DURING IDEA GENERATION 97 3.5.1.3 COMBINATION DURING
IDEA GENERATION 97 3.5.1.4 INTERNALIZATION DURING IDEA GENERATION 99
3.5.2 ORGANIZATIONAL KNOWLEDGE CREATION DURING THE CONCEPT PHASE 101
3.5.2.1 SOCIALIZATION DURING THE CONCEPT PHASE 101 3.5.2.2
EXTERNALIZATION DURING THE CONCEPT PHASE 102 3.5.2.3 COMBINATION DURING
THE CONCEPT PHASE 104 3.5.2.4 INTERNALIZATION DURING THE CONCEPT PHASE
107 3.5.3 ORGANIZATIONAL KNOWLEDGE CREATION DURING TECHNICAL DEVELOPMENT
107 3.5.3.1 SOCIALIZATION DURING TECHNICAL DEVELOPMENT 107 3.5.3.2
EXTERNALIZATION DURING TECHNICAL DEVELOPMENT 110 3.5.3.3 COMBINATION
DURING TECHNICAL DEVELOPMENT ILL 3.5.3.4 INTERNALIZATION DURING
TECHNICAL DEVELOPMENT 113 3.5.4 ORGANIZATIONAL KNOWLEDGE CREATION DURING
PRODUCT LAUNCH 113 3.5.4.1 SOCIALIZATION DURING PRODUCT LAUNCH 114
3.5.4.2 EXTERNALIZATION DURING PRODUCT LAUNCH 115 3.5.4.3 COMBINATION
DURING PRODUCT LAUNCH 117 3.5.4.4 INTERNALIZATION DURING PRODUCT LAUNCH
119 3.5.5 RESEARCH MODEL 120 VII 4 EMPIRICAL INVESTIGATION AND TEST OF
HYPOTHESES 122 4.1 EMPIRICAL TEST OF HYPOTHESES 122 4.1.1
OPERATIONALIZATION OF KNOWLEDGE CREATION ACTIVITIES 123 4.1.1.1
SOCIALIZATION 124 4.1.1.2 EXTERNALIZATION 125 4.1.1.3 COMBINATION 125
4.1.1.4 INTERNALIZATION 126 4.1.2 OPERATIONALIZATION OF PHASE
PERFORMANCE 127 4.1.2.1 IDEA GENERATION 129 4.1.2.2 CONCEPT DEVELOPMENT,
EVALUATION, AND SELECTION 131 4.1.2.3 TECHNICAL DEVELOPMENT 133 4.1.2.4
PRODUCT LAUNCH 134 4.1.3 MEASURE VALIDATION 136 4.1.3.1 MEASUREMENT
MODEL OF ORGANIZATIONAL KNOWLEDGE CREATION ACTIVITIES 137 4.1.3.2
MEASUREMENT MODEL FOR OUTCOMES OF IDEA GENERATION AND CONCEPT PHASE 138
4.1.3.3 MEASUREMENT MODEL FOR OUTCOMES OF TECHNICAL DEVELOPMENT AND
PRODUCT LAUNCH 140 4.1.4 TEST OF HYPOTHESES 141 4.1.4.1 IMPACT OF
KNOWLEDGE CREATION ACTIVITIES ON IDEA GENERATION 143 4.1.4.2 IMPACT OF
KNOWLEDGE CREATION ACTIVITIES ON PRODUCT CONCEPT DEVELOPMENT,
EVALUATION, AND SELECTION 144 4.1.4.3 IMPACT OF KNOWLEDGE CREATION
ACTIVITIES ON TECHNICAL DEVELOPMENT 145 4.1.4.4 IMPACT OF KNOWLEDGE
CREATION ACTIVITIES ON PRODUCT LAUNCH 146 4.2 DISCUSSION OF RESULTS 147
4.2.1 ORGANIZATIONAL KNOWLEDGE CREATION DURING IDEA GENERATION 149
4.2.1.1 SOCIALIZATION DURING IDEA GENERATION 149 4.2.1.2 COMBINATION
DURING IDEA GENERATION 150 4.2.1.3 INTERNALIZATION DURING IDEA
GENERATION 150 4.2.2 ORGANIZATIONAL KNOWLEDGE CREATION DURING PRODUCT
CONCEPT CREATION, EVALUATION, AND SELECTION 151 4.2.2.1 SOCIALIZATION
DURING THE CONCEPT PHASE 151 4.2.2.2 EXTERNALIZATION DURING THE CONCEPT
PHASE 152 4.2.2.3 COMBINATION DURING THE CONCEPT PHASE 153 4.2.2.4
INTERNALIZATION DURING THE CONCEPT PHASE 153 4.2.3 ORGANIZATIONAL
KNOWLEDGE CREATION DURING TECHNICAL DEVELOPMENT 154 4.2.3.1
SOCIALIZATION DURING TECHNICAL DEVELOPMENT 154 4.2.3.2 COMBINATION
DURING TECHNICAL DEVELOPMENT 155 4.2.4 ORGANIZATIONAL KNOWLEDGE CREATION
DURING PRODUCT LAUNCH 155 4.2.4.1 EXTERNALIZATION DURING PRODUCT LAUNCH
156 4.2.4.2 COMBINATION DURING PRODUCT LAUNCH 156 4.2.4.3
INTERNALIZATION DURING PRODUCT LAUNCH 157 4.2.5 THEORETICAL
CONTRIBUTIONS AND MANAGERIAL IMPLICATIONS 157 4.2.5.1 CONTRIBUTIONS TO
THE KNOWLEDGE-BASED THEORY 158 4.2.5.2 CONTRIBUTIONS TO THE THEORY OF
ORGANIZATIONAL KNOWLEDGE CREATION 159 4.2.5.3 CONTRIBUTIONS TO THE MODEL
OF ORGANIZATIONAL KNOWLEDGE CREATION IN NEW PRODUCT DEVELOPMENT
PROCESSES 160 4.2.5.4 IMPLICATIONS FOR THE MANAGEMENT OF ORGANIZATIONAL
KNOWLEDGE CREATION IN NEW PRODUCT DEVELOPMENT PROCESSES 162 VIII 5
RECOMMENDATIONS FOR MANAGING KNOWLEDGE CREATION IN NEW PRODUCT
DEVELOPMENT 164 5.1 STRATEGIC DIMENSION: GUIDANCE FOR MANAGING KNOWLEDGE
CREATION 165 5.1.1 ORIENTATION FOR A KNOWLEDGE STRATEGY IN NEW PRODUCT
DEVELOPMENT 167 5.1.1.1 ANALYSIS OF VALUE PROPOSITION 168 5.1.1.2
ANALYSIS OF CURRENT PROCESSES OF KNOWLEDGE CREATION 169 5.1.1.3 ANALYSIS
OF CURRENT MANAGEMENT OF KNOWLEDGE CREATION 169 5.1.2 KNOWLEDGE STRATEGY
FORMULATION 170 5.1.2.1 SOURCING FOR KNOWLEDGE CREATION 171 5.1.2.2
EXTENSION OF KNOWLEDGE CREATION 171 5.1.2.3 SPEED OF KNOWLEDGE CREATION
172 5.1.2.4 SHAPE OF KNOWLEDGE BASE 173 5.1.2.5 ORIENTATION OF KNOWLEDGE
MANAGEMENT 174 5.1.2.6 GENERIC KNOWLEDGE MANAGEMENT STRATEGIES 175 5.1.3
KNOWLEDGE STRATEGY REALIZATION 177 5.1.3.1 DESIGN PHASE 177 5.1.3.2
IMPLEMENTATION PHASE 178 5.1.3.3 INSTITUTIONALIZATION PHASE 178 5.1.4
KNOWLEDGE STRATEGY CONTROLLING 179 5.1.4.1 TIME OF MEASUREMENT:
BEFORE/AFTER AND PILOT GROUPS 180 5.1.4.2 SUBJECT OF MEASUREMENT:
RESULTS AND ACTIVITIES 181 5.1.4.3 METHOD OF MEASUREMENT: APPLYING
SOFT AND HARD MEASURES 185 5.2 OPERATIONAL DIMENSION: METHODS THAT
ENHANCE KNOWLEDGE CREATION 189 5.2.1 KNOWLEDGE MANAGEMENT METHODS THAT
ENHANCE IDEA GENERATION 192 5.2.1.1 KNOWLEDGE BROKER 193 5.2.1.2
KNOWLEDGE MAPS 194 5.2.1.3 RESEARCH SERVICES 197 5.2.2 KNOWLEDGE
MANAGEMENT METHODS AND MEASURES THAT ENHANCE THE CONCEPT PHASE 198
5.2.2.1 DATABASES 198 5.2.2.2 INDEX SERVICES 200 5.2.3 KNOWLEDGE
MANAGEMENT METHODS AND MEASURES THAT ENHANCE TECHNICAL DEVELOPMENT 201
5.2.3.1 INITIATION OF INFORMAL INTERNAL EVENTS 202 5.2.3.2 COMMUNITIES
OF PRACTICE 203 5.2.3.3 PROJECT BRIEFINGS 204 5.2.4 KNOWLEDGE MANAGEMENT
METHODS AND MEASURES THAT ENHANCE PRODUCT LAUNCH 205 5.2.4.1 EXPERIENCE
REPORTS 206 5.2.4.2 EXPERT INTERVIEWS 208 5.2.4.3 BEST PRACTICE CASES
209 5.3 NORMATIVE DIMENSION: A KNOWLEDGE CULTURE AS INDISPENSABLE
PRECONDITION 210 5.3.1 CARE 212 5.3.1.1 COMMUNICATION 213 5.3.1.2
USER-FRIENDLINESS 214 5.3.1.3 TRUST 215 5.3.1.4 DETERMINATION OF
OBJECTIVES 216 5.3.2 COMMITMENT 216 5.3.2.1 MANAGEMENT ATTENTION AND
SUPPORT 217 5.3.2.2 DELIBERATE INVESTMENT: TIME 218 5.3.2.3 EMBEDDING IN
PROCESSES 218 5.3.2.4 MOTIVATION AND INCENTIVES 219 IX 6 IMPLICATIONS
FOR FURTHER RESEARCH 222 6.1 LIMITATIONS OF RESEARCH 223 6.2
IMPLICATIONS FOR FURTHER RESEARCH 224 APPENDICES 225 APPENDIX I:
QUESTIONNAIRE PART A 225 APPENDIX II: QUESTIONNAIRE PART B 229 APPENDIX
III: MEASURES 237 APPENDIX IV: MEASURE VALIDATION PROCEDURES 240
APPENDIX V: MEASUREMENT MODELS 248 APPENDIX VI: CORRELATION MATRIXES FOR
SECI AND DEVELOPMENT PERFORMANCE 25F APPENDIX VII: CORRELATION MATRIX
FOR SECI AND KNOWLEDGE MANAGEMENT METHODS 253 APPENDIX VIII: CORRELATION
MATRIX FOR PROJECT PHASE PERFORMANCE AND OVERALL PROJECT PERFORMANCE 254
REFERENCES 255
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| spelling | Schulze, Anja Verfasser aut Management of organizational knowledge creation in new product development projects Anja Schulze 2004 XII, 274 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Zugl.: Sankt Gallen, Univ., Diss., 2004 Kennismanagement gtt Kennisverwerving gtt Productontwikkeling gtt Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Produktentwicklung (DE-588)4139402-1 gnd rswk-swf Industriebetrieb (DE-588)4026813-5 gnd rswk-swf Europa (DE-588)4015701-5 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Europa (DE-588)4015701-5 g Produktentwicklung (DE-588)4139402-1 s Wissensmanagement (DE-588)4561842-2 s Industriebetrieb (DE-588)4026813-5 s b DE-604 GBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012922358&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Schulze, Anja Management of organizational knowledge creation in new product development projects Kennismanagement gtt Kennisverwerving gtt Productontwikkeling gtt Wissensmanagement (DE-588)4561842-2 gnd Produktentwicklung (DE-588)4139402-1 gnd Industriebetrieb (DE-588)4026813-5 gnd |
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| title | Management of organizational knowledge creation in new product development projects |
| title_auth | Management of organizational knowledge creation in new product development projects |
| title_exact_search | Management of organizational knowledge creation in new product development projects |
| title_full | Management of organizational knowledge creation in new product development projects Anja Schulze |
| title_fullStr | Management of organizational knowledge creation in new product development projects Anja Schulze |
| title_full_unstemmed | Management of organizational knowledge creation in new product development projects Anja Schulze |
| title_short | Management of organizational knowledge creation in new product development projects |
| title_sort | management of organizational knowledge creation in new product development projects |
| topic | Kennismanagement gtt Kennisverwerving gtt Productontwikkeling gtt Wissensmanagement (DE-588)4561842-2 gnd Produktentwicklung (DE-588)4139402-1 gnd Industriebetrieb (DE-588)4026813-5 gnd |
| topic_facet | Kennismanagement Kennisverwerving Productontwikkeling Wissensmanagement Produktentwicklung Industriebetrieb Europa Hochschulschrift |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012922358&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT schulzeanja managementoforganizationalknowledgecreationinnewproductdevelopmentprojects |