Assessing business excellence: a guide to business excellence and self-assessment
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam [u.a.]
Elsevier Butterworth-Heinemann
2004
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Publisher description Table of contents Inhaltsverzeichnis |
| Beschreibung: | IX, 451 S. graph. Darst. |
| ISBN: | 0750655178 |
Internformat
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| 245 | 1 | 0 | |a Assessing business excellence |b a guide to business excellence and self-assessment |c L. J. Porter and S. J. Tanner |
| 250 | |a 2. ed. | ||
| 264 | 1 | |a Amsterdam [u.a.] |b Elsevier Butterworth-Heinemann |c 2004 | |
| 300 | |a IX, 451 S. |b graph. Darst. | ||
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| 650 | 7 | |a Kwaliteitszorg |2 gtt | |
| 650 | 4 | |a Benchmarking (Management) | |
| 650 | 4 | |a Industrial efficiency |x Evaluation | |
| 650 | 4 | |a Total quality management | |
| 700 | 1 | |a Tanner, Steve J. |e Sonstige |4 oth | |
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: Assessing business excellence
Autor: Porter, Leslie J
Jahr: 2004
Contents
Preface xi
Acknowledgements xiii
Part One The Case for Business Excellence 1
1 Introducing business excellence 3
1.1 Introduction 3
1.2 Business excellence - the pedigree 4
1.3 The core themes of excellence 6
1.4 Quality awards and excellence 7
1.5 The development of self-assessment 9
1.6 An overview of the self-assessment process 9
1.7 Achieving organizational excellence 12
1.8 The Excellence Maturity Model 14
1.9 Summary 15
2 The case for business excellence 17
2.1 Introduction 17
2.2 JUSE Deming Prize winner study 20
2.3 General Accounting Office study of Baldrige
winners 20
2.4 Philips Taiwan case study 24
2.5 Review of Baldrige winners 27
2.6 NIST share price performance of Baldrige winners 31
2.7 Powell s search for competitive advantage 33
2.8 Study on self-assessment using the EFQM
Excellence Model® across Europe 34
vi Contents
2.9 Survey of Australian and New Zealand
organizations 35
2.10 Thex-Factor report 40
2.11 The Model in Practice 43
2.12 The effectiveness of business excellence in the
automotive industry 46
2.13 Use of the EFQM Excellence Model® in UK public
sector organizations 48
2.14 Financial performance of US award winners 50
2.15 Study of the economic impact of quality awards
in the USA 53
2.16 Effect of business excellence on organizational
performance 54
2.17 Impact of stakeholder management social
initiative participation on shareholder returns 55
2.18 Share price performance considering market and
industry effects 56
2.19 Study to test the structure of the Baldrige
Model 56
2.20 Examination of the criterion weightings 58
2.21 Summary 60
Part Two The Excellence Frameworks 63
3 Overview of the national and international quality
awards 65
3.1 Introduction 65
3.2 A summary guide to the excellence models 66
3.3 Comparison of the frameworks 74
3.4 The ISO9000:2000 78
3.5 Awards listings and contact points 83
3.6 Summary gg
4 The Malcolm Baldrige National Quality Award 90
4.1 Introduction g0
4.2 Background to the Baldrige Award go
4.3 The Baldrige Award criteria purpose and goals 93
4.4 The criteria s core values and concepts 94
4.5 Baldrige Award criteria framework ioO
4.6 The award process 124
4.7 How the Baldrige Award framework has evolved 128
4.8 Summary
Appendix 4.1 Baldrige Award winners i3g
Appendix 4.2 Education criteria core values and
concepts 241
Contents vii
Appendix 4.3 Healthcare criteria core values
and concepts 144
Appendix 4.4 Example of breakdown of
categories 146
Appendix 4.5 Sample feedback report comments 148
Appendix 4.6 Examination items scoring dimensions 149
5 The European Quality Award 151
5.1 Introduction 151
5.2 Background to EFQM and the awards 151
5.3 The development of the EFQM Excellence Model® 158
5.4 The European Quality Award process 175
5.5 Evaluation against the EFQM Excellence Model® 179
5.6 How the EFQM Excellence Model® has evolved 180
5.7 Summary 183
6 The Deming Prize 184
6.1 Introduction 184
6.2 Background to the Deming Prize 185
6.3 The Deming Prize framework 188
6.4 Evaluation against the framework — the role of the
QC-diagnosis 204
6.5 Deming Prize award process 206
6.6 How the Deming Prize has evolved 214
6.7 Summary 214
7 National and regional quality awards 216
7.1 Introduction 216
7.2 The Canada Awards for Excellence 216
7.3 The Australian Business Excellence Awards 228
7.4 The Singapore Quality Award 232
7.5 The UK Excellence Award 241
7.6 UK Regional Quality Awards 247
7.7 The Common Assessment Framework 252
7.8 Summary 253
8 The IS09000 Quality Management System 254
8.1 Introduction 254
8.2 Background to the standard 254
8.3 Applying the IS09000 standard 261
8.4 IS09001:2000 - the requirements standard 262
8.5 The certification process 271
8.6 Company evaluation against the standard - the
internal quality assessment process 275
viii Contents
8.7 ISO9004:2000 performance improvement
standard 280
8.8 Summary 283
Part Three Self-Assessment 285
9 The key steps in self-assessment 287
9.1 Introduction 287
9.2 Choosing the framework 287
9.3 Forming the assessment team 290
9.4 Collecting the information 292
9.5 Assessment and scoring 296
9.6 Consensus 304
9.7 The site-visit process - clarification and
verification 307
9.8 Feedback 309
9.9 Action planning 311
9.10 Summary 312
Appendix 9.1 The feedback report 312
10 Approaches to self-assessment 317
10.1 Introduction 317
10.2 Questionnaire and survey approaches 318
10.3 The matrix approach 323
10.4 The workshop approach 331
10.5 The pro-forma approach 337
10.6 Award-type processes 340
10.7 e-approaches 344
10.8 Hybrid approaches 345
10.9 Process assessments 345
10.10 Comparison of approaches 346
10.11 Summary 347
Appendix 10.1 BQF SNAPSHOT - a software tool for
self-assessment 353
11 Building an excellence platform 303
11.1 Introduction
11.2 Introduction to the self-assessment roadmap 364
11.3 Aspects of the self-assessment roadmap 372
11.4 Using the roadmap 3gg
11.5 Summary 4„-
Contents ix
12 Writing an award submission document 407
12.1 Introduction 407
12.2 Background to the case study 408
12.3 Outline plan for an award submission
self-assessment 410
12.4 Description of individual results streams 415
12.5 Summary 435
Further reading 439
Index
445
|
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| isbn | 0750655178 |
| language | English |
| lccn | 2003071040 |
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| spelling | Porter, Leslie J. Verfasser aut Assessing business excellence a guide to business excellence and self-assessment L. J. Porter and S. J. Tanner 2. ed. Amsterdam [u.a.] Elsevier Butterworth-Heinemann 2004 IX, 451 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Kwaliteitscontrole gtt Kwaliteitszorg gtt Benchmarking (Management) Industrial efficiency Evaluation Total quality management Tanner, Steve J. Sonstige oth http://www.loc.gov/catdir/description/els041/2003071040.html Publisher description http://www.loc.gov/catdir/toc/els041/2003071040.html Table of contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012886826&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Porter, Leslie J. Assessing business excellence a guide to business excellence and self-assessment Kwaliteitscontrole gtt Kwaliteitszorg gtt Benchmarking (Management) Industrial efficiency Evaluation Total quality management |
| title | Assessing business excellence a guide to business excellence and self-assessment |
| title_auth | Assessing business excellence a guide to business excellence and self-assessment |
| title_exact_search | Assessing business excellence a guide to business excellence and self-assessment |
| title_full | Assessing business excellence a guide to business excellence and self-assessment L. J. Porter and S. J. Tanner |
| title_fullStr | Assessing business excellence a guide to business excellence and self-assessment L. J. Porter and S. J. Tanner |
| title_full_unstemmed | Assessing business excellence a guide to business excellence and self-assessment L. J. Porter and S. J. Tanner |
| title_short | Assessing business excellence |
| title_sort | assessing business excellence a guide to business excellence and self assessment |
| title_sub | a guide to business excellence and self-assessment |
| topic | Kwaliteitscontrole gtt Kwaliteitszorg gtt Benchmarking (Management) Industrial efficiency Evaluation Total quality management |
| topic_facet | Kwaliteitscontrole Kwaliteitszorg Benchmarking (Management) Industrial efficiency Evaluation Total quality management |
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