APA (7th ed.) Citation

Anton, J., & Phelps, D. (2004). How to conduct a call center performance audit: A to Z: A guide to self-assessment (4. ed.). Anton Press.

Chicago Style (17th ed.) Citation

Anton, Jon, and Dru Phelps. How to Conduct a Call Center Performance Audit: A to Z: A Guide to Self-assessment. 4. ed. Santa Maria, Calif: Anton Press, 2004.

MLA (9th ed.) Citation

Anton, Jon, and Dru Phelps. How to Conduct a Call Center Performance Audit: A to Z: A Guide to Self-assessment. 4. ed. Anton Press, 2004.