How to conduct a call center performance audit: A to Z: a guide to self-assessment
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Santa Maria, Calif.
Anton Press
2004
|
| Ausgabe: | 4. ed. |
| Schlagworte: | |
| Beschreibung: | VII, 233, [16] S. Ill., graph. Darst. |
| ISBN: | 0963046462 |
Internformat
MARC
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| 100 | 1 | |a Anton, Jon |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a How to conduct a call center performance audit: A to Z |b a guide to self-assessment |c by Jon Anton and Dru Phelps |
| 250 | |a 4. ed. | ||
| 264 | 1 | |a Santa Maria, Calif. |b Anton Press |c 2004 | |
| 300 | |a VII, 233, [16] S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Call centers | |
| 650 | 4 | |a Performance | |
| 650 | 0 | 7 | |a Callcenter |0 (DE-588)4456666-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Leistungskontrolle |0 (DE-588)4167289-6 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Callcenter |0 (DE-588)4456666-9 |D s |
| 689 | 0 | 1 | |a Leistungskontrolle |0 (DE-588)4167289-6 |D s |
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| 700 | 1 | |a Phelps, Dru |e Verfasser |4 aut | |
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Datensatz im Suchindex
| _version_ | 1804132873137029120 |
|---|---|
| any_adam_object | |
| author | Anton, Jon Phelps, Dru |
| author_facet | Anton, Jon Phelps, Dru |
| author_role | aut aut |
| author_sort | Anton, Jon |
| author_variant | j a ja d p dp |
| building | Verbundindex |
| bvnumber | BV019412860 |
| classification_rvk | QR 720 |
| ctrlnum | (OCoLC)60605572 (DE-599)BVBBV019412860 |
| dewey-full | 658.812 658.872 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 658.872 |
| dewey-search | 658.812 658.872 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 4. ed. |
| format | Book |
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| id | DE-604.BV019412860 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T19:59:44Z |
| institution | BVB |
| isbn | 0963046462 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-012874764 |
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| physical | VII, 233, [16] S. Ill., graph. Darst. |
| publishDate | 2004 |
| publishDateSearch | 2004 |
| publishDateSort | 2004 |
| publisher | Anton Press |
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| spelling | Anton, Jon Verfasser aut How to conduct a call center performance audit: A to Z a guide to self-assessment by Jon Anton and Dru Phelps 4. ed. Santa Maria, Calif. Anton Press 2004 VII, 233, [16] S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Call centers Performance Callcenter (DE-588)4456666-9 gnd rswk-swf Leistungskontrolle (DE-588)4167289-6 gnd rswk-swf Callcenter (DE-588)4456666-9 s Leistungskontrolle (DE-588)4167289-6 s DE-604 Phelps, Dru Verfasser aut |
| spellingShingle | Anton, Jon Phelps, Dru How to conduct a call center performance audit: A to Z a guide to self-assessment Call centers Performance Callcenter (DE-588)4456666-9 gnd Leistungskontrolle (DE-588)4167289-6 gnd |
| subject_GND | (DE-588)4456666-9 (DE-588)4167289-6 |
| title | How to conduct a call center performance audit: A to Z a guide to self-assessment |
| title_auth | How to conduct a call center performance audit: A to Z a guide to self-assessment |
| title_exact_search | How to conduct a call center performance audit: A to Z a guide to self-assessment |
| title_full | How to conduct a call center performance audit: A to Z a guide to self-assessment by Jon Anton and Dru Phelps |
| title_fullStr | How to conduct a call center performance audit: A to Z a guide to self-assessment by Jon Anton and Dru Phelps |
| title_full_unstemmed | How to conduct a call center performance audit: A to Z a guide to self-assessment by Jon Anton and Dru Phelps |
| title_short | How to conduct a call center performance audit: A to Z |
| title_sort | how to conduct a call center performance audit a to z a guide to self assessment |
| title_sub | a guide to self-assessment |
| topic | Call centers Performance Callcenter (DE-588)4456666-9 gnd Leistungskontrolle (DE-588)4167289-6 gnd |
| topic_facet | Call centers Performance Callcenter Leistungskontrolle |
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