APA (7th ed.) Citation

Zemke, R. (2003). Delivering knock your socks off service (3. ed.). Amacom.

Chicago Style (17th ed.) Citation

Zemke, Ron. Delivering Knock Your Socks off Service. 3. ed. New York [u.a.]: Amacom, 2003.

MLA (9th ed.) Citation

Zemke, Ron. Delivering Knock Your Socks off Service. 3. ed. Amacom, 2003.