Knock your socks off service recovery:
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
Amacom
2000
|
| Schlagworte: | |
| Beschreibung: | VII, 214 S. Ill. |
| ISBN: | 081447084x |
Internformat
MARC
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| 003 | DE-604 | ||
| 005 | 20051026 | ||
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| 008 | 041005s2000 a||| |||| 00||| eng d | ||
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| 082 | 0 | |a 658.8/12 |2 21 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Zemke, Ron |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Knock your socks off service recovery |c Ron Zemke and Chip R. Bell |
| 264 | 1 | |a New York [u.a.] |b Amacom |c 2000 | |
| 300 | |a VII, 214 S. |b Ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
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| 650 | 7 | |a Klantgerichtheid |2 gtt | |
| 650 | 7 | |a Relatiemarketing |2 gtt | |
| 650 | 4 | |a Customer relations | |
| 650 | 4 | |a Customer services | |
| 650 | 0 | 7 | |a Servicepolitik |0 (DE-588)4234502-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Reklamation |0 (DE-588)4834499-0 |2 gnd |9 rswk-swf |
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| 689 | 0 | 1 | |a Servicepolitik |0 (DE-588)4234502-9 |D s |
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| 700 | 1 | |a Bell, Chip R. |e Verfasser |4 aut | |
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Datensatz im Suchindex
| _version_ | 1804132873062580224 |
|---|---|
| any_adam_object | |
| author | Zemke, Ron Bell, Chip R. |
| author_facet | Zemke, Ron Bell, Chip R. |
| author_role | aut aut |
| author_sort | Zemke, Ron |
| author_variant | r z rz c r b cr crb |
| building | Verbundindex |
| bvnumber | BV019412820 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)43521017 (DE-599)BVBBV019412820 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV019412820 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T19:59:44Z |
| institution | BVB |
| isbn | 081447084x |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-012874726 |
| oclc_num | 43521017 |
| open_access_boolean | |
| owner | DE-945 |
| owner_facet | DE-945 |
| physical | VII, 214 S. Ill. |
| publishDate | 2000 |
| publishDateSearch | 2000 |
| publishDateSort | 2000 |
| publisher | Amacom |
| record_format | marc |
| spelling | Zemke, Ron Verfasser aut Knock your socks off service recovery Ron Zemke and Chip R. Bell New York [u.a.] Amacom 2000 VII, 214 S. Ill. txt rdacontent n rdamedia nc rdacarrier Klantenservice gtt Klantgerichtheid gtt Relatiemarketing gtt Customer relations Customer services Servicepolitik (DE-588)4234502-9 gnd rswk-swf Reklamation (DE-588)4834499-0 gnd rswk-swf Reklamation (DE-588)4834499-0 s Servicepolitik (DE-588)4234502-9 s DE-604 Bell, Chip R. Verfasser aut |
| spellingShingle | Zemke, Ron Bell, Chip R. Knock your socks off service recovery Klantenservice gtt Klantgerichtheid gtt Relatiemarketing gtt Customer relations Customer services Servicepolitik (DE-588)4234502-9 gnd Reklamation (DE-588)4834499-0 gnd |
| subject_GND | (DE-588)4234502-9 (DE-588)4834499-0 |
| title | Knock your socks off service recovery |
| title_auth | Knock your socks off service recovery |
| title_exact_search | Knock your socks off service recovery |
| title_full | Knock your socks off service recovery Ron Zemke and Chip R. Bell |
| title_fullStr | Knock your socks off service recovery Ron Zemke and Chip R. Bell |
| title_full_unstemmed | Knock your socks off service recovery Ron Zemke and Chip R. Bell |
| title_short | Knock your socks off service recovery |
| title_sort | knock your socks off service recovery |
| topic | Klantenservice gtt Klantgerichtheid gtt Relatiemarketing gtt Customer relations Customer services Servicepolitik (DE-588)4234502-9 gnd Reklamation (DE-588)4834499-0 gnd |
| topic_facet | Klantenservice Klantgerichtheid Relatiemarketing Customer relations Customer services Servicepolitik Reklamation |
| work_keys_str_mv | AT zemkeron knockyoursocksoffservicerecovery AT bellchipr knockyoursocksoffservicerecovery |