Service recovery: fixing broken customers ; [sound insights for customer service improvement]
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Portland, Or.
Productivity Press
1995
|
| Series: | Management Master Series : Set 3, Customer Focus
|
| Subjects: | |
| Physical Description: | X, 63 S. |
| ISBN: | 1563270978 1563271508 |
Staff View
MARC
| LEADER | 00000nam a2200000 cb4500 | ||
|---|---|---|---|
| 001 | BV019412787 | ||
| 003 | DE-604 | ||
| 005 | 20050221 | ||
| 007 | t | ||
| 008 | 041005s1995 |||| 00||| eng d | ||
| 020 | |a 1563270978 |9 1-56327-097-8 | ||
| 020 | |a 1563271508 |9 1-56327-150-8 | ||
| 035 | |a (OCoLC)32349261 | ||
| 035 | |a (DE-599)BVBBV019412787 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-945 | ||
| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.8/12 |2 20 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Zemke, Ron |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Service recovery |b fixing broken customers ; [sound insights for customer service improvement] |c Ron Zemke |
| 264 | 1 | |a Portland, Or. |b Productivity Press |c 1995 | |
| 300 | |a X, 63 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Management Master Series : Set 3, Customer Focus | |
| 650 | 4 | |a Consumer complaints | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 0 | 7 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenbindung |0 (DE-588)4384508-3 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenbetreuung |0 (DE-588)4297543-8 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenorientierung |0 (DE-588)4316837-1 |2 gnd |9 rswk-swf |
| 655 | 7 | |0 (DE-588)4048476-2 |a Ratgeber |2 gnd-content | |
| 689 | 0 | 0 | |a Kundenbetreuung |0 (DE-588)4297543-8 |D s |
| 689 | 0 | 1 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 689 | 1 | 0 | |a Kundenorientierung |0 (DE-588)4316837-1 |D s |
| 689 | 1 | 1 | |a Kundenbindung |0 (DE-588)4384508-3 |D s |
| 689 | 1 | |5 DE-604 | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-012874693 | ||
Record in the Search Index
| _version_ | 1804132873014345728 |
|---|---|
| any_adam_object | |
| author | Zemke, Ron |
| author_facet | Zemke, Ron |
| author_role | aut |
| author_sort | Zemke, Ron |
| author_variant | r z rz |
| building | Verbundindex |
| bvnumber | BV019412787 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)32349261 (DE-599)BVBBV019412787 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01628nam a2200469 cb4500</leader><controlfield tag="001">BV019412787</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20050221 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">041005s1995 |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1563270978</subfield><subfield code="9">1-56327-097-8</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">1563271508</subfield><subfield code="9">1-56327-150-8</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)32349261</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV019412787</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-945</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5415.5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">20</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Zemke, Ron</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Service recovery</subfield><subfield code="b">fixing broken customers ; [sound insights for customer service improvement]</subfield><subfield code="c">Ron Zemke</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Portland, Or.</subfield><subfield code="b">Productivity Press</subfield><subfield code="c">1995</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">X, 63 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Management Master Series : Set 3, Customer Focus</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer complaints</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Consumer satisfaction</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Verbraucherzufriedenheit</subfield><subfield code="0">(DE-588)4129147-5</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenbindung</subfield><subfield code="0">(DE-588)4384508-3</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenbetreuung</subfield><subfield code="0">(DE-588)4297543-8</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4048476-2</subfield><subfield code="a">Ratgeber</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundenbetreuung</subfield><subfield code="0">(DE-588)4297543-8</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Verbraucherzufriedenheit</subfield><subfield code="0">(DE-588)4129147-5</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="689" ind1="1" ind2="0"><subfield code="a">Kundenorientierung</subfield><subfield code="0">(DE-588)4316837-1</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2="1"><subfield code="a">Kundenbindung</subfield><subfield code="0">(DE-588)4384508-3</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="1" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-012874693</subfield></datafield></record></collection> |
| genre | (DE-588)4048476-2 Ratgeber gnd-content |
| genre_facet | Ratgeber |
| id | DE-604.BV019412787 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T19:59:44Z |
| institution | BVB |
| isbn | 1563270978 1563271508 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-012874693 |
| oclc_num | 32349261 |
| open_access_boolean | |
| owner | DE-945 |
| owner_facet | DE-945 |
| physical | X, 63 S. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Productivity Press |
| record_format | marc |
| series2 | Management Master Series : Set 3, Customer Focus |
| spelling | Zemke, Ron Verfasser aut Service recovery fixing broken customers ; [sound insights for customer service improvement] Ron Zemke Portland, Or. Productivity Press 1995 X, 63 S. txt rdacontent n rdamedia nc rdacarrier Management Master Series : Set 3, Customer Focus Consumer complaints Consumer satisfaction Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Kundenbindung (DE-588)4384508-3 gnd rswk-swf Kundenbetreuung (DE-588)4297543-8 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf (DE-588)4048476-2 Ratgeber gnd-content Kundenbetreuung (DE-588)4297543-8 s Verbraucherzufriedenheit (DE-588)4129147-5 s DE-604 Kundenorientierung (DE-588)4316837-1 s Kundenbindung (DE-588)4384508-3 s |
| spellingShingle | Zemke, Ron Service recovery fixing broken customers ; [sound insights for customer service improvement] Consumer complaints Consumer satisfaction Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenbindung (DE-588)4384508-3 gnd Kundenbetreuung (DE-588)4297543-8 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| subject_GND | (DE-588)4129147-5 (DE-588)4384508-3 (DE-588)4297543-8 (DE-588)4316837-1 (DE-588)4048476-2 |
| title | Service recovery fixing broken customers ; [sound insights for customer service improvement] |
| title_auth | Service recovery fixing broken customers ; [sound insights for customer service improvement] |
| title_exact_search | Service recovery fixing broken customers ; [sound insights for customer service improvement] |
| title_full | Service recovery fixing broken customers ; [sound insights for customer service improvement] Ron Zemke |
| title_fullStr | Service recovery fixing broken customers ; [sound insights for customer service improvement] Ron Zemke |
| title_full_unstemmed | Service recovery fixing broken customers ; [sound insights for customer service improvement] Ron Zemke |
| title_short | Service recovery |
| title_sort | service recovery fixing broken customers sound insights for customer service improvement |
| title_sub | fixing broken customers ; [sound insights for customer service improvement] |
| topic | Consumer complaints Consumer satisfaction Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenbindung (DE-588)4384508-3 gnd Kundenbetreuung (DE-588)4297543-8 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| topic_facet | Consumer complaints Consumer satisfaction Verbraucherzufriedenheit Kundenbindung Kundenbetreuung Kundenorientierung Ratgeber |
| work_keys_str_mv | AT zemkeron servicerecoveryfixingbrokencustomerssoundinsightsforcustomerserviceimprovement |