Service recovery: fixing broken customers ; [sound insights for customer service improvement]
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Portland, Or.
Productivity Press
1995
|
| Schriftenreihe: | Management Master Series : Set 3, Customer Focus
|
| Schlagworte: | |
| Beschreibung: | X, 63 S. |
| ISBN: | 1563270978 1563271508 |
Internformat
MARC
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|---|---|---|---|
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| 008 | 041005s1995 |||| 00||| eng d | ||
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| 100 | 1 | |a Zemke, Ron |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Service recovery |b fixing broken customers ; [sound insights for customer service improvement] |c Ron Zemke |
| 264 | 1 | |a Portland, Or. |b Productivity Press |c 1995 | |
| 300 | |a X, 63 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Management Master Series : Set 3, Customer Focus | |
| 650 | 4 | |a Consumer complaints | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 0 | 7 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
| _version_ | 1804132873014345728 |
|---|---|
| any_adam_object | |
| author | Zemke, Ron |
| author_facet | Zemke, Ron |
| author_role | aut |
| author_sort | Zemke, Ron |
| author_variant | r z rz |
| building | Verbundindex |
| bvnumber | BV019412787 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)32349261 (DE-599)BVBBV019412787 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| genre_facet | Ratgeber |
| id | DE-604.BV019412787 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T19:59:44Z |
| institution | BVB |
| isbn | 1563270978 1563271508 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-012874693 |
| oclc_num | 32349261 |
| open_access_boolean | |
| owner | DE-945 |
| owner_facet | DE-945 |
| physical | X, 63 S. |
| publishDate | 1995 |
| publishDateSearch | 1995 |
| publishDateSort | 1995 |
| publisher | Productivity Press |
| record_format | marc |
| series2 | Management Master Series : Set 3, Customer Focus |
| spelling | Zemke, Ron Verfasser aut Service recovery fixing broken customers ; [sound insights for customer service improvement] Ron Zemke Portland, Or. Productivity Press 1995 X, 63 S. txt rdacontent n rdamedia nc rdacarrier Management Master Series : Set 3, Customer Focus Consumer complaints Consumer satisfaction Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Kundenbindung (DE-588)4384508-3 gnd rswk-swf Kundenbetreuung (DE-588)4297543-8 gnd rswk-swf Kundenorientierung (DE-588)4316837-1 gnd rswk-swf (DE-588)4048476-2 Ratgeber gnd-content Kundenbetreuung (DE-588)4297543-8 s Verbraucherzufriedenheit (DE-588)4129147-5 s DE-604 Kundenorientierung (DE-588)4316837-1 s Kundenbindung (DE-588)4384508-3 s |
| spellingShingle | Zemke, Ron Service recovery fixing broken customers ; [sound insights for customer service improvement] Consumer complaints Consumer satisfaction Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenbindung (DE-588)4384508-3 gnd Kundenbetreuung (DE-588)4297543-8 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| subject_GND | (DE-588)4129147-5 (DE-588)4384508-3 (DE-588)4297543-8 (DE-588)4316837-1 (DE-588)4048476-2 |
| title | Service recovery fixing broken customers ; [sound insights for customer service improvement] |
| title_auth | Service recovery fixing broken customers ; [sound insights for customer service improvement] |
| title_exact_search | Service recovery fixing broken customers ; [sound insights for customer service improvement] |
| title_full | Service recovery fixing broken customers ; [sound insights for customer service improvement] Ron Zemke |
| title_fullStr | Service recovery fixing broken customers ; [sound insights for customer service improvement] Ron Zemke |
| title_full_unstemmed | Service recovery fixing broken customers ; [sound insights for customer service improvement] Ron Zemke |
| title_short | Service recovery |
| title_sort | service recovery fixing broken customers sound insights for customer service improvement |
| title_sub | fixing broken customers ; [sound insights for customer service improvement] |
| topic | Consumer complaints Consumer satisfaction Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenbindung (DE-588)4384508-3 gnd Kundenbetreuung (DE-588)4297543-8 gnd Kundenorientierung (DE-588)4316837-1 gnd |
| topic_facet | Consumer complaints Consumer satisfaction Verbraucherzufriedenheit Kundenbindung Kundenbetreuung Kundenorientierung Ratgeber |
| work_keys_str_mv | AT zemkeron servicerecoveryfixingbrokencustomerssoundinsightsforcustomerserviceimprovement |