APA (7th ed.) Citation

Zemke, R. (1995). Service recovery: Fixing broken customers ; [sound insights for customer service improvement]. Productivity Press.

Chicago Style (17th ed.) Citation

Zemke, Ron. Service Recovery: Fixing Broken Customers ; [sound Insights for Customer Service Improvement]. Portland, Or: Productivity Press, 1995.

MLA (9th ed.) Citation

Zemke, Ron. Service Recovery: Fixing Broken Customers ; [sound Insights for Customer Service Improvement]. Productivity Press, 1995.

Warning: These citations may not always be 100% accurate.