Bottom-line call center management: creating a culture of accountability and excellent customer service
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam [u.a.]
Elsevier
2004
|
| Schriftenreihe: | Improving human performance series
|
| Schlagworte: | |
| Online-Zugang: | Table of contents |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XXI, 179 S. Ill., graph. Darst., Kt. 23 cm |
| ISBN: | 0750676841 |
Internformat
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| 100 | 1 | |a Butler, David Lawrence |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Bottom-line call center management |b creating a culture of accountability and excellent customer service |c David L. Butler |
| 264 | 1 | |a Amsterdam [u.a.] |b Elsevier |c 2004 | |
| 300 | |a XXI, 179 S. |b Ill., graph. Darst., Kt. |c 23 cm | ||
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| 490 | 0 | |a Improving human performance series | |
| 500 | |a Includes bibliographical references and index | ||
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Datensatz im Suchindex
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| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV019410479 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T19:59:41Z |
| institution | BVB |
| isbn | 0750676841 |
| language | English |
| lccn | 2004001073 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-012872461 |
| oclc_num | 54479836 |
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| owner | DE-739 |
| owner_facet | DE-739 |
| physical | XXI, 179 S. Ill., graph. Darst., Kt. 23 cm |
| publishDate | 2004 |
| publishDateSearch | 2004 |
| publishDateSort | 2004 |
| publisher | Elsevier |
| record_format | marc |
| series2 | Improving human performance series |
| spelling | Butler, David Lawrence Verfasser aut Bottom-line call center management creating a culture of accountability and excellent customer service David L. Butler Amsterdam [u.a.] Elsevier 2004 XXI, 179 S. Ill., graph. Darst., Kt. 23 cm txt rdacontent n rdamedia nc rdacarrier Improving human performance series Includes bibliographical references and index Centres d'appels ram aCall centers xManagement Callcenter (DE-588)4456666-9 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Callcenter (DE-588)4456666-9 s Management (DE-588)4037278-9 s b DE-604 http://www.loc.gov/catdir/toc/ecip0415/2004001073.html Table of contents |
| spellingShingle | Butler, David Lawrence Bottom-line call center management creating a culture of accountability and excellent customer service Centres d'appels ram aCall centers xManagement Callcenter (DE-588)4456666-9 gnd Management (DE-588)4037278-9 gnd |
| subject_GND | (DE-588)4456666-9 (DE-588)4037278-9 |
| title | Bottom-line call center management creating a culture of accountability and excellent customer service |
| title_auth | Bottom-line call center management creating a culture of accountability and excellent customer service |
| title_exact_search | Bottom-line call center management creating a culture of accountability and excellent customer service |
| title_full | Bottom-line call center management creating a culture of accountability and excellent customer service David L. Butler |
| title_fullStr | Bottom-line call center management creating a culture of accountability and excellent customer service David L. Butler |
| title_full_unstemmed | Bottom-line call center management creating a culture of accountability and excellent customer service David L. Butler |
| title_short | Bottom-line call center management |
| title_sort | bottom line call center management creating a culture of accountability and excellent customer service |
| title_sub | creating a culture of accountability and excellent customer service |
| topic | Centres d'appels ram aCall centers xManagement Callcenter (DE-588)4456666-9 gnd Management (DE-588)4037278-9 gnd |
| topic_facet | Centres d'appels aCall centers xManagement Callcenter Management |
| url | http://www.loc.gov/catdir/toc/ecip0415/2004001073.html |
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