Getting things done at work: the discourse of power in workplace interaction
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam [u.a.]
Benjamins
2004
|
| Schriftenreihe: | Pragmatics & beyond / New series
124 |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Teilw. zugl.: Diss. |
| Beschreibung: | VIII, 276 S. |
| ISBN: | 1588115216 9027253668 |
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Datensatz im Suchindex
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|---|---|
| adam_text | Titel: Getting things done at work
Autor: Vine, Bernadette
Jahr: 2004
Table of contents
Acknowledgments ix
Chapter 1
Introduction 1
1.1 Exploring power in a New Zealand workplace 1
1.2 Methodology 7
1.2.1 Data collection 7
1.2.2 Dataset 9
1.2.3 Data processing procedure 13
Chapter 2
Directives, requests and advice 15
2.1 Previous research on directives, requests and advice 16
2.1.1 Directives 16
2.1.2 Requests 18
2.1.3 Advice 20
2.1.4 Compliance-gaining 20
2.1.5 Summary of previous research 22
2.2 Definitions from previous research 23
2.2.1 Directive 23
2.2.2 Request 24
2.2.3 Advice 25
2.3 Terminology 26
2.4 Distinguishing factors 27
2.4.1 Role-relationships and obligation 28
2.4.2 Expectation of compliance and right of refusal 29
2.4.3 Benefit from the action 29
2.4.4 Summary of distinguishing factors 30
2.5 Different sub-types of directives, requests and advice 31
2.5.1 NOW Or LATER 32
2.5.2 Elicited or spontaneous 33
vi Table of contents
2.5.3 Specific or general 33
2.5.4 Condition or no condition 33
2.5.5 Prohibitives 34
2.5.6 Summary of sub-types 34
2.6 Politeness as a distinguishing criteria 34
2.7 Conclusion 36
Chapter 3
Identifying control acts 39
3.1 Forms 40
3.1.1 Imperatives 40
3.1.2 Interrogatives and declaratives 42
3.1.3 Summary 46
3.2 Identifying control acts where the action is not stated 46
3.3 Context 48
3.3.1 Social context 48
3.3.2 Discourse context 51
3.4 Intention and perception 58
3.5 Conclusion 60
Chapter 4
Analysis of control act head acts 63
4.1 Overall results 64
4.2 Basic categorisation of head acts 65
4.2.1 Introduction 65
4.2.2 Directness and explicitness 66
4.3 Categorisation of explicit head acts 72
4.3.1 Imperatives 72
4.3.2 Interrogatives 76
4.3.3 Declaratives 78
4.3.4 Summary of explicit head act categorisation 82
4.4 Categorisation of implicit head acts 83
4.4.1 Partial/incomplete/abbreviated action 84
4.4.2 Focus on others 86
4.4.3 Summary of implicit head act categorisation 89
4.5 Conclusion 90
Table of contents vn
Chapter 5
Modification of control act head acts 93
5.1 Internal modification 93
5.1.1 Syntactic modification 94
5.1.2 Lexical/phrasal modification 96
5.1.3 Modalverbs 105
5.1.4 Semantics of modal verbs and marginal auxiliaries 108
5.1.5 Summary of internal modification devices 115
5.2 External modification 115
5.2.1 Alerters 115
5.2.2 Supportive moves 117
5.2.3 Summary of external modification devices 119
5.3 Conclusion 119
Chapter 6
Exploring control acts in context 121
6.1 Introduction to the interaction 121
6.2 Analysis of the interaction 122
6.2.1 Status report 122
6.2.2 Genevieve seeks advice on use of the passive 124
6.2.3 Donna s writing 126
6.2.4 Conferences 132
6.2.5 Marcie s problem 133
6.2.6 Work priorities 134
6.2.7 Policy unit one report 138
6.3 Control acts in context 145
Chapter 7
Control acts between Managers and their staff 147
7.1 Types of control act 147
7.1.1 Between Managers and Senior Staff 148
7.1.2 Between Managers and Administration Staff 149
7.1.3 Comparing Managers and staff at different levels 150
7.2 Forms used 153
7.2.1 Between Managers and Senior Staff 153
7.2.2 Between Managers and Administration Staff 156
7.2.3 Comparing Managers and staff at different levels 159
7.3 External mitigation of Managers directives to Executive
Assistants 161
7.4 Conclusion 164
viii Table of contents
Chapter 8
Managers and power in the workplace 167
8.1 Other ways the Managers may minimise or mark status
differences 167
8.1.1 Acknowledgement of staff s skills and expertise 168
8.1.2 Turn-taking 173
8.1.3 Amount of talk 177
8.1.4 Topic choice 182
8.1.5 Other types of speech act 186
8.2 Sonia and Ruth s interactive style of management 188
8.2.1 General style of management 189
8.2.2 Dealing with potentially problematic situations 191
8.3 Power in the interactions between Managers and their staff 199
Chapter 9
Language and power between equals 201
9.1 Control acts 201
9.1.1 Types of control act 201
9.1.2 Forms used 203
9.1.3 Mitigation 205
9.1.4 Summary 207
9.2 Other aspects of interaction between equals 208
9.2.1 Amount of talk 208
9.2.2 Turn-taking 210
9.2.3 Topic choice and flow 212
9.2.4 Acknowledgement of expertise power 215
9.2.5 Acknowledgement of face 215
9.3 Effective communication between equals 217
Appendix
A. Transcription conventions 219
B. Main interaction purpose and word counts 221
C. Directive head acts 227
D. Request head acts 241
E. Advice head acts 247
Notes 253
References 255
Author Index 269
Subject Index 273
|
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| spelling | Vine, Bernadette Verfasser (DE-588)1053255152 aut Getting things done at work the discourse of power in workplace interaction Bernadette Vine Amsterdam [u.a.] Benjamins 2004 VIII, 276 S. txt rdacontent n rdamedia nc rdacarrier Pragmatics & beyond / New series 124 Teilw. zugl.: Diss. Arbeitsplatz (DE-588)4002759-4 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Diskursanalyse (DE-588)4194747-2 gnd rswk-swf Neuseeland (DE-588)4041915-0 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Neuseeland (DE-588)4041915-0 g Arbeitsplatz (DE-588)4002759-4 s Kommunikation (DE-588)4031883-7 s Diskursanalyse (DE-588)4194747-2 s DE-604 New series Pragmatics & beyond 124 (DE-604)BV002551261 124 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012843433&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Vine, Bernadette Getting things done at work the discourse of power in workplace interaction Arbeitsplatz (DE-588)4002759-4 gnd Kommunikation (DE-588)4031883-7 gnd Diskursanalyse (DE-588)4194747-2 gnd |
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| title | Getting things done at work the discourse of power in workplace interaction |
| title_auth | Getting things done at work the discourse of power in workplace interaction |
| title_exact_search | Getting things done at work the discourse of power in workplace interaction |
| title_full | Getting things done at work the discourse of power in workplace interaction Bernadette Vine |
| title_fullStr | Getting things done at work the discourse of power in workplace interaction Bernadette Vine |
| title_full_unstemmed | Getting things done at work the discourse of power in workplace interaction Bernadette Vine |
| title_short | Getting things done at work |
| title_sort | getting things done at work the discourse of power in workplace interaction |
| title_sub | the discourse of power in workplace interaction |
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| topic_facet | Arbeitsplatz Kommunikation Diskursanalyse Neuseeland Hochschulschrift |
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