Verfügbarkeit: Putting stakeholder management into practice

Putting stakeholder management into practice:

Gespeichert in:

Bibliographische Detailangaben
Format:	Buch
Sprache:	English
Veröffentlicht:	Berlin Springer 2004
Schlagworte:	Balanced scorecard Belanghebbenden Interne organisatie Klantenbinding Werknemers Customer services > Management Customer services > Management > Case studies Kundenmanagement Stakeholder Beziehungsmanagement Aufsatzsammlung Fallstudiensammlung
Online-Zugang:	Inhaltsverzeichnis
Beschreibung:	X, 173 S. Ill., graph. Darst.
ISBN:	3540206914

Internformat

MARC


LEADER	00000nam a2200000zc 4500
001	BV019345745
003	DE-604
005	20200721
007	t
008	040726s2004 gw ad\|\| \|\|\|\| 00\|\|\| eng d
010			\|a 2004040665
020			\|a 3540206914 \|c alk. paper \|9 3-540-20691-4
035			\|a (OCoLC)249263083
035			\|a (DE-599)BVBBV019345745
040			\|a DE-604 \|b ger \|e aacr
041	0		\|a eng
044			\|a gw \|c DE
049			\|a DE-12 \|a DE-19 \|a DE-1051 \|a DE-706 \|a DE-526 \|a DE-11
050		0	\|a HF5415.5
082	0		\|a 658.8/12 \|2 22
084			\|a QP 620 \|0 (DE-625)141911: \|2 rvk
084			\|a QV 574 \|0 (DE-625)142159: \|2 rvk
245	1	0	\|a Putting stakeholder management into practice \|c Margit Huber ... ed.
264		1	\|a Berlin \|b Springer \|c 2004
300			\|a X, 173 S. \|b Ill., graph. Darst.
336			\|b txt \|2 rdacontent
337			\|b n \|2 rdamedia
338			\|b nc \|2 rdacarrier
650		7	\|a Balanced scorecard \|2 gtt
650		7	\|a Belanghebbenden \|2 gtt
650		7	\|a Interne organisatie \|2 gtt
650		7	\|a Klantenbinding \|2 gtt
650		7	\|a Werknemers \|2 gtt
650		4	\|a Customer services \|x Management
650		4	\|a Customer services \|x Management \|v Case studies
650	0	7	\|a Kundenmanagement \|0 (DE-588)4236865-0 \|2 gnd \|9 rswk-swf
650	0	7	\|a Stakeholder \|0 (DE-588)4300861-6 \|2 gnd \|9 rswk-swf
650	0	7	\|a Beziehungsmanagement \|0 (DE-588)4326109-7 \|2 gnd \|9 rswk-swf
655		7	\|0 (DE-588)4143413-4 \|a Aufsatzsammlung \|2 gnd-content
655		7	\|0 (DE-588)4522595-3 \|a Fallstudiensammlung \|2 gnd-content
689	0	0	\|a Kundenmanagement \|0 (DE-588)4236865-0 \|D s
689	0	1	\|a Beziehungsmanagement \|0 (DE-588)4326109-7 \|D s
689	0	2	\|a Stakeholder \|0 (DE-588)4300861-6 \|D s
689	0		\|5 DE-604
700	1		\|a Huber, Margit \|e Sonstige \|4 oth
856	4	2	\|m OEBV Datenaustausch \|q application/pdf \|u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012810082&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA \|3 Inhaltsverzeichnis
999			\|a oai:aleph.bib-bvb.de:BVB01-012810082

Datensatz im Suchindex

_version_	1804132772659331072
adam_text	IMAGE 1 1. DRIVING ACTION WITH TRIM PAULINE WILLIAMS 1 2. TEN YEARS OF QUALITY MANAGEMENT AT THE HAMBURGER SPARKASSE ANDREAS CAPELL 9 3. DRIVING THE BOTTOM LINE IN FINANCE - IS THERE A LINK BETWEEN CUSTOMER RETENTION AND BUSINESS SUCCESS IN THE FINANCIAL SERVICES MARKET? ELKE HIMMELSBACH, ROBERT A. WIELAND 27 4. CUSTOMER RETENTION IN HEAVY INDUSTRY MARTIN PLATZER 43 5. UNDERSTANDING CUSTOMER RETENTION IN EUROTEL PRAGUE TRIM INDEX IS ONLY AVERAGE... LENKA ILEROVA 53 6. FOR THE BETTER OF THE COMPANY: MAKING TRIM WORK THE ORANGE SWITZERLAND EXPERIENCE GRAHAM HURST 6 1 7. INTERNAL SERVICE QUALITY AS A CRITICAL FACTOR FOR SUCCESS CHRISTINE THEODOROVICS 73 8. ATB JOURNEY WITH TRI*M BRIAN DIGBY 85 9. A RATHER DIFFERENT SPEED RECORD: FROM 44 TO 90 IN TWO YEARS HORST SCHAEFERS 95 IMAGE 2 10. THE STAFF SURVEY AS A TOOL FOR BUSINESS DEVELOPMENT ANDRE KREMSER 103 11. THE EMPLOYEE SURVEY AS A MILESTONE IN BUSINESS DEVELOPMENT WOLFGANG WERNER 119 12. BUILDING A CUSTOMER-CENTRIC CULTURE SANJEEV LUTHER 131 13. THE BALANCED SCORECARD AS AN INTERNAL AUDITING TOOL JOACHIM SCHARIOTH, MARGIT HUBER, IAN JARVIS 135 14. INCREASING CUSTOMER LOYALTY IN MARKETS FACED WITH CHANGING CUSTOMER EXPECTATIONS SHUBHRA RAMCHANDANI 1 59 AUTHORS 167
any_adam_object	1
building	Verbundindex
bvnumber	BV019345745
callnumber-first	H - Social Science
callnumber-label	HF5415
callnumber-raw	HF5415.5
callnumber-search	HF5415.5
callnumber-sort	HF 45415.5
callnumber-subject	HF - Commerce
classification_rvk	QP 620 QV 574
ctrlnum	(OCoLC)249263083 (DE-599)BVBBV019345745
dewey-full	658.8/12
dewey-hundreds	600 - Technology (Applied sciences)
dewey-ones	658 - General management
dewey-raw	658.8/12
dewey-search	658.8/12
dewey-sort	3658.8 212
dewey-tens	650 - Management and auxiliary services
discipline	Wirtschaftswissenschaften
format	Book
fullrecord	<?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>02015nam a2200529zc 4500</leader><controlfield tag="001">BV019345745</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20200721 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">040726s2004 gw ad\|\| \|\|\|\| 00\|\|\| eng d</controlfield><datafield tag="010" ind1=" " ind2=" "><subfield code="a">2004040665</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">3540206914</subfield><subfield code="c">alk. paper</subfield><subfield code="9">3-540-20691-4</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)249263083</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV019345745</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">aacr</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">gw</subfield><subfield code="c">DE</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-12</subfield><subfield code="a">DE-19</subfield><subfield code="a">DE-1051</subfield><subfield code="a">DE-706</subfield><subfield code="a">DE-526</subfield><subfield code="a">DE-11</subfield></datafield><datafield tag="050" ind1=" " ind2="0"><subfield code="a">HF5415.5</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.8/12</subfield><subfield code="2">22</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QV 574</subfield><subfield code="0">(DE-625)142159:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Putting stakeholder management into practice</subfield><subfield code="c">Margit Huber ... ed.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Berlin</subfield><subfield code="b">Springer</subfield><subfield code="c">2004</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">X, 173 S.</subfield><subfield code="b">Ill., graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Balanced scorecard</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Belanghebbenden</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Interne organisatie</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Klantenbinding</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="7"><subfield code="a">Werknemers</subfield><subfield code="2">gtt</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="x">Management</subfield><subfield code="v">Case studies</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Stakeholder</subfield><subfield code="0">(DE-588)4300861-6</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4143413-4</subfield><subfield code="a">Aufsatzsammlung</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="655" ind1=" " ind2="7"><subfield code="0">(DE-588)4522595-3</subfield><subfield code="a">Fallstudiensammlung</subfield><subfield code="2">gnd-content</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Beziehungsmanagement</subfield><subfield code="0">(DE-588)4326109-7</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="2"><subfield code="a">Stakeholder</subfield><subfield code="0">(DE-588)4300861-6</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="700" ind1="1" ind2=" "><subfield code="a">Huber, Margit</subfield><subfield code="e">Sonstige</subfield><subfield code="4">oth</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">OEBV Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012810082&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-012810082</subfield></datafield></record></collection>
genre	(DE-588)4143413-4 Aufsatzsammlung gnd-content (DE-588)4522595-3 Fallstudiensammlung gnd-content
genre_facet	Aufsatzsammlung Fallstudiensammlung
id	DE-604.BV019345745
illustrated	Illustrated
indexdate	2024-07-09T19:58:08Z
institution	BVB
isbn	3540206914
language	English
lccn	2004040665
oai_aleph_id	oai:aleph.bib-bvb.de:BVB01-012810082
oclc_num	249263083
open_access_boolean
owner	DE-12 DE-19 DE-BY-UBM DE-1051 DE-706 DE-526 DE-11
owner_facet	DE-12 DE-19 DE-BY-UBM DE-1051 DE-706 DE-526 DE-11
physical	X, 173 S. Ill., graph. Darst.
publishDate	2004
publishDateSearch	2004
publishDateSort	2004
publisher	Springer
record_format	marc
spelling	Putting stakeholder management into practice Margit Huber ... ed. Berlin Springer 2004 X, 173 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Balanced scorecard gtt Belanghebbenden gtt Interne organisatie gtt Klantenbinding gtt Werknemers gtt Customer services Management Customer services Management Case studies Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Stakeholder (DE-588)4300861-6 gnd rswk-swf Beziehungsmanagement (DE-588)4326109-7 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content (DE-588)4522595-3 Fallstudiensammlung gnd-content Kundenmanagement (DE-588)4236865-0 s Beziehungsmanagement (DE-588)4326109-7 s Stakeholder (DE-588)4300861-6 s DE-604 Huber, Margit Sonstige oth OEBV Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012810082&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis
spellingShingle	Putting stakeholder management into practice Balanced scorecard gtt Belanghebbenden gtt Interne organisatie gtt Klantenbinding gtt Werknemers gtt Customer services Management Customer services Management Case studies Kundenmanagement (DE-588)4236865-0 gnd Stakeholder (DE-588)4300861-6 gnd Beziehungsmanagement (DE-588)4326109-7 gnd
subject_GND	(DE-588)4236865-0 (DE-588)4300861-6 (DE-588)4326109-7 (DE-588)4143413-4 (DE-588)4522595-3
title	Putting stakeholder management into practice
title_auth	Putting stakeholder management into practice
title_exact_search	Putting stakeholder management into practice
title_full	Putting stakeholder management into practice Margit Huber ... ed.
title_fullStr	Putting stakeholder management into practice Margit Huber ... ed.
title_full_unstemmed	Putting stakeholder management into practice Margit Huber ... ed.
title_short	Putting stakeholder management into practice
title_sort	putting stakeholder management into practice
topic	Balanced scorecard gtt Belanghebbenden gtt Interne organisatie gtt Klantenbinding gtt Werknemers gtt Customer services Management Customer services Management Case studies Kundenmanagement (DE-588)4236865-0 gnd Stakeholder (DE-588)4300861-6 gnd Beziehungsmanagement (DE-588)4326109-7 gnd
topic_facet	Balanced scorecard Belanghebbenden Interne organisatie Klantenbinding Werknemers Customer services Management Customer services Management Case studies Kundenmanagement Stakeholder Beziehungsmanagement Aufsatzsammlung Fallstudiensammlung
url	http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=012810082&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
work_keys_str_mv	AT hubermargit puttingstakeholdermanagementintopractice

Verfügbarkeit

Es ist kein Print-Exemplar vorhanden.

Fernleihe Bestellen Achtung: Nicht im THWS-Bestand! Inhaltsverzeichnis

MARC

Datensatz im Suchindex

Es ist kein Print-Exemplar vorhanden.

Ähnliche Einträge