APA (7th ed.) Citation

Hill, N., & Alexander, J. (2002). Handbook of customer satisfaction and loyalty measurement (2. ed., reprinted.). Gower.

Chicago Style (17th ed.) Citation

Hill, Nigel, and Jim Alexander. Handbook of Customer Satisfaction and Loyalty Measurement. 2. ed., reprinted. Aldershot [u.a.]: Gower, 2002.

MLA (9th ed.) Citation

Hill, Nigel, and Jim Alexander. Handbook of Customer Satisfaction and Loyalty Measurement. 2. ed., reprinted. Gower, 2002.