Beschwerdemanagement: wie aus unzufriedenen Kunden Stammkunden werden
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | German |
| Veröffentlicht: |
Göttingen
Business Village
2004
|
| Ausgabe: | 1. Aufl. |
| Schriftenreihe: | Edition Praxis.Wissen
|
| Schlagworte: | |
| Beschreibung: | 44 S. Ill., graph. Darst. |
| ISBN: | 393442449X |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV017796837 | ||
| 003 | DE-604 | ||
| 005 | 20060531 | ||
| 007 | t | ||
| 008 | 040120s2004 gw ad|| |||| 00||| ger d | ||
| 016 | 7 | |a 96982131X |2 DE-101 | |
| 020 | |a 393442449X |c Pb. : EUR 21.80 |9 3-934424-49-X | ||
| 035 | |a (OCoLC)76657128 | ||
| 035 | |a (DE-599)BVBBV017796837 | ||
| 040 | |a DE-604 |b ger |e rakddb | ||
| 041 | 0 | |a ger | |
| 044 | |a gw |c DE | ||
| 049 | |a DE-1049 |a DE-1051 | ||
| 082 | 0 | |a 650 | |
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 084 | |a 650 |2 sdnb | ||
| 100 | 1 | |a Erlbeck, Klaus |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Beschwerdemanagement |b wie aus unzufriedenen Kunden Stammkunden werden |c Klaus Erlbeck |
| 250 | |a 1. Aufl. | ||
| 264 | 1 | |a Göttingen |b Business Village |c 2004 | |
| 300 | |a 44 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Edition Praxis.Wissen | |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Reklamation |0 (DE-588)4834499-0 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Reklamation |0 (DE-588)4834499-0 |D s |
| 689 | 0 | 1 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 0 | |5 DE-604 | |
Datensatz im Suchindex
| _version_ | 1805084541824532480 |
|---|---|
| adam_text | |
| any_adam_object | |
| author | Erlbeck, Klaus |
| author_facet | Erlbeck, Klaus |
| author_role | aut |
| author_sort | Erlbeck, Klaus |
| author_variant | k e ke |
| building | Verbundindex |
| bvnumber | BV017796837 |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)76657128 (DE-599)BVBBV017796837 |
| dewey-full | 650 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 650 - Management and auxiliary services |
| dewey-raw | 650 |
| dewey-search | 650 |
| dewey-sort | 3650 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. Aufl. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>00000nam a2200000 c 4500</leader><controlfield tag="001">BV017796837</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20060531</controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">040120s2004 gw ad|| |||| 00||| ger d</controlfield><datafield tag="016" ind1="7" ind2=" "><subfield code="a">96982131X</subfield><subfield code="2">DE-101</subfield></datafield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">393442449X</subfield><subfield code="c">Pb. : EUR 21.80</subfield><subfield code="9">3-934424-49-X</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)76657128</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV017796837</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakddb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">ger</subfield></datafield><datafield tag="044" ind1=" " ind2=" "><subfield code="a">gw</subfield><subfield code="c">DE</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-1049</subfield><subfield code="a">DE-1051</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">650</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">650</subfield><subfield code="2">sdnb</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Erlbeck, Klaus</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">Beschwerdemanagement</subfield><subfield code="b">wie aus unzufriedenen Kunden Stammkunden werden</subfield><subfield code="c">Klaus Erlbeck</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. Aufl.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Göttingen</subfield><subfield code="b">Business Village</subfield><subfield code="c">2004</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">44 S.</subfield><subfield code="b">Ill., graph. Darst.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Edition Praxis.Wissen</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Reklamation</subfield><subfield code="0">(DE-588)4834499-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Reklamation</subfield><subfield code="0">(DE-588)4834499-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2="1"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield></record></collection> |
| id | DE-604.BV017796837 |
| illustrated | Illustrated |
| indexdate | 2024-07-20T08:06:06Z |
| institution | BVB |
| isbn | 393442449X |
| language | German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-010686200 |
| oclc_num | 76657128 |
| open_access_boolean | |
| owner | DE-1049 DE-1051 |
| owner_facet | DE-1049 DE-1051 |
| physical | 44 S. Ill., graph. Darst. |
| publishDate | 2004 |
| publishDateSearch | 2004 |
| publishDateSort | 2004 |
| publisher | Business Village |
| record_format | marc |
| series2 | Edition Praxis.Wissen |
| spelling | Erlbeck, Klaus Verfasser aut Beschwerdemanagement wie aus unzufriedenen Kunden Stammkunden werden Klaus Erlbeck 1. Aufl. Göttingen Business Village 2004 44 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Edition Praxis.Wissen Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Reklamation (DE-588)4834499-0 gnd rswk-swf Reklamation (DE-588)4834499-0 s Kundenmanagement (DE-588)4236865-0 s DE-604 |
| spellingShingle | Erlbeck, Klaus Beschwerdemanagement wie aus unzufriedenen Kunden Stammkunden werden Kundenmanagement (DE-588)4236865-0 gnd Reklamation (DE-588)4834499-0 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4834499-0 |
| title | Beschwerdemanagement wie aus unzufriedenen Kunden Stammkunden werden |
| title_auth | Beschwerdemanagement wie aus unzufriedenen Kunden Stammkunden werden |
| title_exact_search | Beschwerdemanagement wie aus unzufriedenen Kunden Stammkunden werden |
| title_full | Beschwerdemanagement wie aus unzufriedenen Kunden Stammkunden werden Klaus Erlbeck |
| title_fullStr | Beschwerdemanagement wie aus unzufriedenen Kunden Stammkunden werden Klaus Erlbeck |
| title_full_unstemmed | Beschwerdemanagement wie aus unzufriedenen Kunden Stammkunden werden Klaus Erlbeck |
| title_short | Beschwerdemanagement |
| title_sort | beschwerdemanagement wie aus unzufriedenen kunden stammkunden werden |
| title_sub | wie aus unzufriedenen Kunden Stammkunden werden |
| topic | Kundenmanagement (DE-588)4236865-0 gnd Reklamation (DE-588)4834499-0 gnd |
| topic_facet | Kundenmanagement Reklamation |
| work_keys_str_mv | AT erlbeckklaus beschwerdemanagementwieausunzufriedenenkundenstammkundenwerden |