An introduction to human factors engineering:
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Upper Saddle River, NJ
Pearson Prentice Hall
2004
|
| Ausgabe: | 2. ed., internat. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 1. Aufl. u.d.T.: Wickens, Christopher D.: An introduction to human factors engineering. - Ab 3. Auflage unter dem Titel: Lee, John D.: Designing for people. - Includes bibliographical references and index. |
| Beschreibung: | XVIII, 587 S. Ill., zahlr. graph. Darst. |
| ISBN: | 0131229176 0131837362 |
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Datensatz im Suchindex
| _version_ | 1804130335161581568 |
|---|---|
| adam_text | Brief Contents
CHAPTER 1 INTRODUCTION TO HUMAN FACTORS 1
CHAPTER 2 RESEARCH METHODS 10
CHAPTER 3 DESIGN AND EVALUATION METHODS 30
CHAPTER 4 VISUAL SENSORY SYSTEMS 61
CHAPTER 5 AUDITORY, TACTILE, AND VESTIBULAR SYSTEM 91
CHAPTER 6 COGNITION 120
CHAPTER 7 DECISION MAKING 156
CHAPTER 8 DISPLAYS 184
CHAPTER 9 CONTROL 218
CHAPTER 10 ENGINEERING ANTHROPOMETRY
AND WORK SPACE DESIGN 243
CHAPTER 11 BIOMECHANICS OF WORK 269
CHAPTER 12 WORK PHYSIOLOGY 297
CHAPTER 13 STRESS AND WORKLOAD 324
CHAPTER 14 SAFETY AND ACCIDENT PREVENTION 351
CHAPTER 15 HUMAN-COMPUTER INTERACTION 383
CHAPTER 1B AUTOMATION 418
CHAPTER 17 TRANSPORTATION HUMAN FACTORS 436
CHAPTER 18 SELECTION AND TRAINING 466
CHAPTER 19 SOCIAL FACTORS 492
v
Contents
Preface xvii
CHAPTER 1 INTRODUCTION TO HUMAN FACTORS i
What Is the Field of Human Factors? 1
The Scope of Human Factors 4
The Study of Human Factors as a Science 8
An Overview of the Book 8
CHAPTER 2 RESEARCH METHODS 10
Introduction to Research Methods 10
Basic and Applied Research 12
Overview of Research Methods 13
Experimental Research Methods 14
Steps in Conducting an Experiment 14
Experimental Designs 15
Example of a Simple Factorial Design 17
Selecting the Apparatus and Context 19
Selecting Experimental Participants 19
Experimental Control and Confounding Variables 20
Conducting the Study 21
DataAnalysis 21
Drawing Conclusions 22
Statistical Significance Versus Practical Significance 23
Descriptive Methods 24
Observation 24
Surveys and Questionnaires 25
Incident and Accident Analysis 26
Data Analysis for Descriptive Measures 26
Complex Modeling and Simulation 27
Literature Surveys 28
Ethical Issues 28
CHAPTER 3 DESIGN AND EVALUATION METHODS 30
Overview of Design and Evaluation 31
Cost/Benefit Analysis of Human Factors Contributions 32
Human Factors in the Product Design Lifecycle 34
vii
User-Centered Design 35
Sources for Design Work 36
Front-End Analysis 37
UserAnalysis 37
Environment Analysis 38
Function and Task Analysis 38
How to Perform a Task Analysis 39
Collect Task Data 42
Summarize Task Data 44
Analyze Task Data 48
Identify User Preferences and Requirements 49
Iterative Design and Testing 50
Providing Input for System Specifications 51
Organization Design 56
Prototypes 57
Heuristic Evaluation 58
Usability Testing 58
Final Test and Evaluation 59
Conclusion 60
CHAPTER 4 VISUAL SENSORY SYSTEMS 61
The Stimulus: Light 62
The Receptor System: The Eyeball and the Optic Nerve 66
The Lens 66
The Visual Receptor System 67
Sensory Processing Limitations 69
Contrast Sensitivity 69
Color Sensation 73
Night Vision 73
Bottom-Up Versus Top-Down Processing 74
Depth Perception 75
Visual Search and Detection 78
Eye Movements 78
Visual Search 79
Detection 82
Discrimination 87
Absolute Judgment 89
Conclusion 89
CHAPTER 5 AUDITORY, TACTILE, AND VESTIBULAR
SYSTEM 91
Sound: The Auditory Stimulus 91
The Ear: The Sensory Transducer 94
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The Auditory Experience 95
Loudness and Pitch 95
Alarms 97
Sound Localization 103
The Sound Transmission Problem 104
The Speech Signal 104
Measuring Speech Communications 106
Hearing Loss 109
Noise Revisited 110
Noise Remediation 112
Signal Enhancement 112
Noise Reduction in the Workplace 113
Environmental Noise 115
Is All Noise Bad? 116
The Other Senses 116
Touch: Tactile and Haptic Senses 117
Proprioception and Kinesthesis 117
The Vestibular Senses 118
Conclusion 119
CHARTER 6 COGIMITION 120
Information Processing Models 121
Selective Attention 122
Perception 124
Three Perceptual Processes 124
Human Factors Guidelines in Perception 126
Conclusion 128
Working Memory 128
A Model of Working Memory 129
Limits of Working Memory 129
Human Factors Implications of Working Memory Limits 132
Long-Term Memory 134
Basic Mechanisms 134
Organization of Information in Long-Term Memory 136
Long-Term Memory Implications for Design 137
Episodic Memory for Events 139
Prospective Memory for Future Events 143
Situation Awareness 144
Measuring SA 145
Importance of SA to Human Factors 145
Problem Solving and Troubleshooting 146
Challenges 146
Planning and Scheduling 147
Metacognition and Effort 148
Attention and Time-Sharing 150
Mental Effort and Resource Demand 150
Structural Similarity 151
Confusion 152
Task Management and Interruptions 152
Addressing Time-Sharing Overload 154
Conclusion 155
CHAPTER 7 DECISION MAKING 156
Definition of Decision Making 157
Decision-Making Models 157
Normative Decision Models 158
Descriptive Decision Models 160
Heuristics and Biases 162
Information-Processing Limits in Decision Making 162
Heuristics and Biases in Obtaining and Using Cues 165
Heuristics and Biases in Hypothesis Generation, Evaluation
and Selection 166
Heuristics and Biases in Action Selection 168
Benefit of Heuristics and the Costs of Biases 170
Dependency of Decision Making on the Decision Context 170
Skill-, Rule-, and Knowledge-Based Behavior 171
Recognition-Primed Decision Making 173
Factors Affecting Decision-Making Performance: An Integrated
Description of Decision Making 173
Improving Human Decision Making 177
TaskRedesign 177
Decision-Support Systems 177
Training 181
Conclusion 183
CHAPTER 8 DISPLAYS 184
Ways of Classifying Displays 185
Thirteen Principles of Display Design 186
Perceptual Principles 186
Mental Model Principles 188
Principles Based on Attention 189
Memory Principles 190
Conclusion 192
AJerting Displays 193
Labels 193
Monitoring 195
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Multiple Displays 198
Display Layout 198
Head-Up Displays and Display Overlay 201
Head-Mounted Displays 203
Configural Displays 205
Putting It All Together: Supervisory Displays 207
Navigation Displays and Maps 208
Route Lists and Command Displays 209
Maps 209
Quantitative Information Displays: Tables and Graphs 213
Legibility (Pl) 214
Clutter 215
Proximity 216
Format 217
Conclusion 217
CHAPTER 9 CONTROL 218
Principles of Response Selection 219
Decision Complexity 219
Response Expectancy 220
Compatibility 220
The Speed-Accuracy Tradeoff 220
Feedback 221
Discrete Control Activation 221
PhysicalFeel 221
Positioning Control Devices 222
Movement Time 223
Device Characteristics 224
Task Performance Dependence 225
The Work Space Environment 226
Verbal and Symbolic Input Devices 227
Numerical Data Entry 228
Linguistic Data Entry 228
Voice Input 229
BenefitsofVoice Control 229
Costs of Voice Control 229
Continuous Control and Tracking 231
The Tracking Loop: Basic Elements 231
The Input 234
Control Order 235
Time Delays and Transport Lags 237
Gain 238
Stability 238
Open-Loop Versus Closed-Loop System 239
Remote Manipulation or Telerobotics 240
TimeDelay 240
Depth Perception and Image Quality 240
Proprioceptive Feedback 241
The Solutions 241
CHAPTER 10 ENGINEERING ANTHROPOMETRY
AND WORKSPACE DESIGN 243
Human Variability and Statistics 245
Human Variability 245
Statistical Analysis 246
Anthropometric Data 248
Measurement Devices and Methods 248
Civilian and Military Data 250
Structural and Functional Data 252
Use of Anthropometric Data in Design 255
General Principles for Workspace Design 258
Clearance Requirements of the Largest Users 258
Reach Requirements of the Smallest Users 259
Special Requirements of Maintenance People 259
Adjustability Requirements 259
Visibility and Normal Line of Sight 261
Component Arrangement 262
Design of Standing and Seated Work Areas 266
Choice Between Standing and Seated Work Areas 266
Work Surface Height 266
Work Surface Depth 267
Work Surface Inclination 267
Conclusion 268
CHAPTER 11 BIOMECHANICS OF WORK 269
The Musculoskeletal System 270
Bones and Connective Tissues 270
Muscles 271
Biomechanical Models 273
Single-Segment Planar Static Model 274
Low-Back Problems 276
Low-Back Biomechanics of Lifting 276
NIOSH Lifting Guide 279
Manual Materials Handling 285
Seated Work and Chair Design 287
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Upper-Extremity Cumulative Trauma Disorders 289
Common Forms of CTD 289
Causes and Prevention of CTDs 292
Hand-Tool Design 293
Conclusion 296
CHAPTER 12 WORK PHYSIOLOGY 297
Muscle Structure and Metobolism 298
Muscle Structure 298
Aerobic and Anaerobic Metabolism 299
Circulatory and Respiratory Systems 302
The Circulatory System 302
The Respiratory System 306
Energy Cost of Work and Workload Assessment 308
Energy CostofWork 308
Measurement of Workload 311
Physical Work Capacity and Whole-Body Fatigue 314
Short-Term and Long-Term Work Capacity 314
Causes and Control of Whole-Body Fatigue 317
Static Work and Local Muscle Fatigue 320
Conclusion 322
CHAPTER 13 STRES5 AND WORKLOAD 324
Environmental Stressors 326
Motion 326
Thermal Stress 327
AirQuality 328
Psychological Stressors 329
Cognitive Appraisal 329
Ethical Issues 330
Level ofArousal 330
Performance Changes with Overarousal 330
Remediation of Psychological Stress 332
Life Stress 333
Workload Overload 334
Remediations 337
Mental Workload Measurement 338
Fatigue and Sleep Disruption 340
Vigilance and Underarousal 341
Sleep Disruption 343
Sleep Deprivation and Performance Effects 343
Circadian Rhythms 344
Circadian Disruption 346
Remediation to Sleep Disruption 348
Conclusion 349
CHARTER 14 SAFETY, ACCIDENTS, AMD HUMAN ERROR 3M~
Introduction to Safety and Accident Prevention 352
Safety Legislation 353
Worker s Compensation and Liability 353
Establishment of OSHA and NIOSH Agencies 354
Product Liability 355
Factors That Cause or Contribute to Accidents 356
Personnel Characteristics 357
Job Characteristics 360
Equipment 360
The Physical Environment 363
The Social Environment 365
Human Error 366
Hazard Identification and Control 369
Hazard Criticality and Risk 370
Hazard Identification 370
Hazard Controls 372
Safety Management 375
Safety Programs 375
Accident and Incident Investigation 377
Safety Regulators 378
Risk-Taking and Warnings 378
Risk-Taking as a Decision Process 378
Written Warnings and Warning Labels 380
Conclusion 382
CHARTER 15 HUMAIM-COMPUTER INTERACTION 383
The Trouble with Computers and Software Design 385
Design Criteria for Usable Software 385
Software Design Cycle: Understand, Design, and Evaluate 386
Understand System and User Characteristics 387
Design Using Theories and Models 390
Seven Stages of Action 390
Models of User Performance for Design: GOMS 392
Design to Support Mental Models with Conceptual Models
and Metaphors 395
Design Using Principles and Guidelines 396
General Usability Guidelines 396
Basic Screen Design 400
Dialog Styles 400
Design of User Support 404
Software Manuals 404
Online Help Systems 405
Evaluate with Usability Heuristics 406
Evaluate with Usability Tests and Metrics 406
Prototypes 407
Usability Metrics 407
Number of Users and Data Interpretation 408
Pitfalls of Usability Testing 410
Information Technology 410
Hypertext, Hypermedia, and the Internet 410
Information Database Access 411
Virtual and Augmented Reality 415
Affective Computing 415
Information Appliances 416
Conclusion 417
CHAPTER 1G AUTOMATION 418
Why Automate? 419
Stages and Levels of Automation 420
Problems in Automation 422
Automation Reliability 423
Trust: Calibration and Mistrust 424
Overtrust and Complacency 425
Workload and Situation Awareness 427
Training and Certification 427
Loss of Human Cooperation 428
Job Satisfaction 428
Function Allocation Between the Person and Automation 428
Human-Centered Automation 430
Supervisory Control and Automation-Based Complex Systems 433
Process Control 433
Conclusion 435
CHAPTER 17 TRANSPORTATION HUMAN FACTORS 436
Automative Human Factors 437
Task Analysis of the Vehicle Roadway System 438
Visibility 441
Hazards and Collisions 444
The Impaired Driver 447
Driving Safety Improvements 450
Automotive Automation 455
Conclusion 457
Public Ground Transportation 458
Maritime Human Factors 459
Aviation Human Factors 459
TheTasks 460
The Socia] Context 464
Aircraft Automation 464
Conclusion 465
CHARTER 18 SELECTION AND TRAINING 466
Personnel Selection 467
Basics of Selection 468
Selection Tests and Procedures 469
Performance Support and Job Aids 473
Supporting People with Disabilities 476
Training 477
Learning and Expertise 477
Methods for Enhancing Training 480
Transfer of Training and Simulation 486
On the Job Training and Embedded Training 487
Training Program Design 487
A Training Program Design Model 488
Conclusion 491
CHARTER 19 SOCIAL FACTORS 492
Types of Systems 493
Groups and Teams 494
Characteristics of Groups, Teams, and Crews 494
Group Performance 495
Team Performance 496
Team Training 497
Computer-Supported Cooperative Work 500
Decision Making Using Groupware 500
Computer-Supported Team Performance 501
Difficulties in Remote Collaboration 502
Macroergonomics and Industrial Intervention 503
Conclusion 505
References 507
Author Index 573
Subject Index 581
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| spellingShingle | An introduction to human factors engineering Ergonomie Ergonomie gtt Human engineering Ergonomie (DE-588)4015249-2 gnd Anthropotechnik (DE-588)4142646-0 gnd |
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| title | An introduction to human factors engineering |
| title_auth | An introduction to human factors engineering |
| title_exact_search | An introduction to human factors engineering |
| title_full | An introduction to human factors engineering Christopher D. Wickens ... |
| title_fullStr | An introduction to human factors engineering Christopher D. Wickens ... |
| title_full_unstemmed | An introduction to human factors engineering Christopher D. Wickens ... |
| title_short | An introduction to human factors engineering |
| title_sort | an introduction to human factors engineering |
| topic | Ergonomie Ergonomie gtt Human engineering Ergonomie (DE-588)4015249-2 gnd Anthropotechnik (DE-588)4142646-0 gnd |
| topic_facet | Ergonomie Human engineering Anthropotechnik |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010571310&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT wickenschristopherd anintroductiontohumanfactorsengineering |