The diversity scorecard: evaluating the impact of diversity in organizational performance
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam [u.a.]
Elsevier Butterworth-Heinemann
2004
|
| Schlagworte: | |
| Online-Zugang: | Table of contents Inhaltsverzeichnis Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XVIII, 348 S. Ill., graph. Darst. |
| ISBN: | 0750674571 |
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| 264 | 1 | |a Amsterdam [u.a.] |b Elsevier Butterworth-Heinemann |c 2004 | |
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| 650 | 7 | |a Diversiteit |2 gtt | |
| 650 | 7 | |a Meetmethoden |2 gtt | |
| 650 | 4 | |a Multiculturalisme en milieu de travail - Évaluation | |
| 650 | 7 | |a Organisaties |2 gtt | |
| 650 | 4 | |a Diversity in the workplace |x Measurement | |
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| adam_text | Contents
Foreword, xi
Preface, xiii
Acknowledgments, xvii
PART I The Need for Diversity Measurement
CHAPTER 1
The Business Case for Diversity 3
A Diversity Measurement Challenge: How Can We Ensure that Diversity Is
at the Strategic Business Table, Not on the Table?, 3. Can a Perceived
Intangible Asset Like Diversity Generate Tangible Benefits?, 5. Diversity
Facts, Figures, and Financial Performance, 7. What Do We Mean by
Diversity?, 8. Diversity Provides a Business Advantage, 10. Failure to
Implement a Diversity Program Can Be Costly, 12. Diversity Links to
Productivity and Performance, 14. Retention, 14. Productivity, 16.
The Link Between the Lack of Diversity Programs and Absenteeism, 17.
Diversity s Contribution to the Bottom Line, 19. Building Centers of
Diversity Excellence, 20. Final Thoughts, 24. References, 25.
CHAPTER 2
Introduction to Diversity Measurement 27
It s All Subjective ... or Is It?, 27. Reasons for Lack of Quantification in
Diversity, 29. Challenges of Quantification, 30. The Definition of
vi The Diversity Scorecard
Measurement, 32. Outcome Measures or Performance Drivers?, 36.
Building a Solid Diversity Measurement Strategy, 38. Final Thoughts, 39.
References, 40.
PART II The Diversity Return on Investment (DROI) Process
CHAPTER 3
Introduction to the Diversity ROI Process 43
DROI: A Systematic Approach to Measurement, 43. The Role of Diversity
in Creating ROI, 50. Identifying Diversity Deliverables, 51. Developing a
High Performance Work Environment, 51. Alignment with Strategy, 52.
Diversity Efficiency: Core versus Strategic Measures, 52.
Final Thoughts, 54. References, 54. Further Reading, 54.
CHAPTER 4
Planning and Collecting Data 55
Diversity Evaluation: Project Requirements, 55. Objectives of the Diversity
Evaluation Project, 56. Aligning and Linking Your Evaluation Strategy
with Business Needs, 64. Collecting Data during a Diversity Initiative, 69.
Collecting Data after a Diversity Initiative, 77. Reviewing Historical
Data, 80. Final Thoughts, 82. References, 82.
CHAPTER 5
Evaluating Diversity s Contribution 83
Isolating Diversity s Contribution, 83. Convert the Contribution to
Monetary Value, 93. Calculating Diversity Return on Investment (DROI),
96. Importance of Recognizing Intangible Measures in Diversity, 102.
Report It to Others, 106. Final Thoughts, 109. References, 109.
Further Reading, 109.
CHAPTER 6
Track and Assess Progress 110
Importance of Tracking and Assessing Your Progress, 110. Creating
Tracking and Monitoring Systems, 110. Monitoring Your Scorecard
Indices, 111. MetricLINK: An Automated Diversity Measurement System
for Tracking Improved Performance, 111. Survey Analysis System (SAS): A
Timesaving Survey Development Tool, 114. Other Measurement Software
Co NTH NTS vii
Options, 115. Institutionalizing Your Scorecard System, 115. Final
Thoughts, 116. Reference, 117. Further Reading, 117.
PART III Building a Diversity Scorecard
CHAPTER 7
Basic Diversity Scorecard Components 121
Financial Measurement and Its Limitations, 122. Origins of the Balanced
Scorecard, 124. What Is a Balanced Scorecard?, 125. The Balanced
Scorecard as a Measurement System, 126. Perspectives, 128. The Balanced
Scorecard as a Strategic Management System, 131. The Balanced Scorecard
as a Communication Tool, 131. What Is a Diversity Scorecard?, 132. Final
Thoughts ,145. References, 145.
CHAPTER 8
Diversity Leadership Commitment Perspective 147
Definition, 147. Collecting Data, 152. Analyzing Data, 163. Reporting
Data, 164. Final Thoughts, 167. References, 169.
Further Reading, 169.
CHAPTER 9
Workforce Profile Perspective 170
Definition, 170. Collecting Data, 176. Analyzing Data, 190. Reporting
Data, 194. Final Thoughts, 198. References, 199. Further Reading, 199.
CHAPTER 10
Workplace Culture/Climate Perspective 201
Definition, 201. Organizational Commitment, 202. Collecting Data, 204.
Analyzing Data, 210. Reporting Data, 215. Final Thoughts, 219.
References, 220.
CHAPTER 11
Learning and Growth Perspective 222
Definition, 222. Measuring Capabilities, 226. Collecting Data, 230.
Analyzing Data, 235. Reporting Data, 238. Final Thoughts, 240.
References 240. Further Reading, 241.
viii The Diversity Scorecard
CHAPTER 12
Diverse Customer/Community Partnership Perspective 242
Definition, 242. Supplier Diversity, 247. Collecting Data, 250. Analyzing
Data, 257. Reporting Data, 260. Final Thoughts, 261. References 265.
Further Reading, 265.
CHAPTER 13
Financial Impact Perspective 266
Definition, 266. The High Cost of Human Asset Mismanagement, 267.
Applications of Financial Impact in the Public and Not for Profit Sectors,
270. Performance Measurement in the Public Sector, 271. Collecting Data,
276. Analyzing Data, 283. Reporting Data, 288. Final Thoughts, 289.
References, 290. Further Reading, 291.
CHAPTER 14
Building Your Diversity Scorecard 292
Prerequisites for Success, 292. Diversity Measurement Is a Specialized
Discipline Requiring Special Expertise, 293. The Diversity Scorecard Team,
295. Building a Diversity Scorecard: The Process, 296. Selecting the
Structure for Your Diversity Scorecard, 306. Final Thoughts, 312.
References, 312. Further Reading, 312.
PART TV Implementation Issues
CHAPTER 15
Achieving Strategic Alignment from Top to Bottom 315
Creating a Strategic Link, 315. Communication and Education Programs,
319. Communicating with the Board of Directors and External
Shareholders, 321. Reward Systems Linkage, 322. Final Thoughts, 324.
References, 324. Further Reading, 325.
CHAPTER 16
Implementing the Diversity Scorecard Process 326
Strategies for Implementing Your Diversity Scorecard, 326. Permanent
White Water, 327. Change as a Paradox, 328. Analyzing Readiness for
Contents ix
Change, 328. Building a Rationale for Change, 336. Final Thoughts, 337.
References, 338.
Appendix A: Hubbard Diversity Measurement and Productivity
(DM P) Institute, 339
Index, 343
About the Author, 347
Contents
Foreword, xi
Preface, xiii
Acknowledgments, xvii
PART I The Need for Diversity Measurement
CHAPTER 1
The Business Case for Diversity............................3
A Diversity Measurement Challenge: How Can We Ensure that Diversity Is
“at” the Strategic Business Table, Not “on” the Table?, 3. Can a Perceived
Intangible Asset Like Diversity Generate Tangible Benefits?, 5. Diversity
Facts, Figures, and Financial Performance, 7. What Do We Mean by
Diversity?, 8. Diversity Provides a Business Advantage, 10. Failure to
Implement a Diversity Program Can Be Costly, 12. Diversity Links to
Productivity and Performance, 14. Retention, 14. Productivity, 16.
The Link Between the Lack of Diversity Programs and Absenteeism, 17.
Diversity’s Contribution to the Bottom Line, 19. Building Centers of
Diversity Excellence, 20. Final Thoughts, 24. References, 25.
CHAPTER 2
Introduction to Diversity Measurement......................27
It’s All Subjective ... or Is It?, 27. Reasons for Lack of Quantification in
Diversity, 29. Challenges of Quantification, 30. The Definition of
VI
The Diversity Scorecard
Measurement, 32. Outcome Measures or Performance Drivers., 36.
Building a Solid Diversity Measurement Strategy, 38. Final Thoughts, 39.
References, 40.
PART II The Diversity Retum-on-Investment (DROI) Process
CHAPTER 3
Introduction to the Diversity ROI Process..........43
DROI: A Systematic Approach to Measurement, 43. The Role of Diversity
in Creating ROI, 50. Identifying Diversity Deliverables, 51. Developing a
High-Performance Work Environment, 51. Alignment with Strategy, 52.
Diversity Efficiency: Core versus Strategic Measures, 52.
Final Thoughts, 54. References, 54. Further Reading, 54.
CHAPTER 4
Planning and Collecting Data . ....................55
Diversity Evaluation: Project Requirements, 55. Objectives of the Diversity
Evaluation Project, 56. Aligning and Linking Your Evaluation Strategy
with Business Needs, 64. Collecting Data during a Diversity Initiative, 69.
Collecting Data after a Diversity Initiative, 77. Reviewing Historical
Data, 80. Final Thoughts, 82. References, 82.
CHAPTER 5
Evaluating Diversity’s Contribution...............83
Isolating Diversity’s Contribution, 83. Convert the Contribution to
Monetary Value, 93. Calculating Diversity Return-on-Investment (DROI),
96. Importance of Recognizing Intangible Measures in Diversity, 102.
Report It to Others, 106. Final Thoughts, 109. References, 109.
Further Reading, 109.
CHAPTER 6
Track and Assess Progress................... jjq
Importance of Tracking and Assessing Your Progress, 110. Creating
Tracking and Monitoring Systems, 110. Monitoring Your Scorecard
Indices, 111. MetricLINK: An Automated Diversity Measurement System
for Tracking Improved Performance, 111. Survey Analysis System (SAS): A
Timesaving Survey Development Tool, 114. Other Measurement Software
Options, 115. Institutionalizing Your Scorecard System, 115. Final
Thoughts, 116. Reference, 117. Further Reading, 117.
PART III Building a Diversity Scorecard
CHAPTER 7
Basic Diversity Scorecard Components...............121
Financial Measurement and Its Limitations, 122. Origins of the Balanced
Scorecard, 124. What Is a Balanced Scorecard?, 125. The Balanced
Scorecard as a Measurement System, 126. Perspectives, 128. The Balanced
Scorecard as a Strategic Management System, 131. The Balanced Scorecard
as a Communication Tool, 131. What Is a Diversity Scorecard?, 132. Final
Thoughts , 145. References, 145.
CHAPTER 8
Diversity Leadership Commitment Perspective........147
Definition, 147. Collecting Data, 152. Analyzing Data, 163. Reporting
Data, 164. Final Thoughts, 167. References, 169.
Further Reading, 169.
CHAPTER 9
Workforce Profile Perspective......................170
Definition, 170. Collecting Data, 176. Analyzing Data, 190. Reporting
Data, 194. Final Thoughts, 198. References, 199. Further Reading, 199.
CHAPTER 10
Workplace Culture/Climate Perspective..............201
Definition, 201. Organizational Commitment, 202. Collecting Data, 204.
Analyzing Data, 210. Reporting Data, 215. Final Thoughts, 219.
References, 220.
CHAPTER 11
Learning and Growth Perspective....................222
Definition, 222. Measuring Capabilities, 226. Collecting Data, 230.
Analyzing Data, 235. Reporting Data, 238. Final Thoughts, 240.
References 240. Further Reading, 241.
The Diversity Scorecard
viii
CHAPTER 12
Diverse Customer/CommunityPartnership Perspective....24.
Definition, 242. Supplier Diversity, 247. Collecting Data, 250. Analyzing
Data, 257. Reporting Data, 260. Final Thoughts, 261. References 265.
Further Reading, 265.
CHAPTER 13
Financial Impact Perspective.......................266
Definition, 266. The High Cost of Human Asset Mismanagement, 267.
Applications of Financial Impact in the Public and Not-for-Profit Sectors,
270. Performance Measurement in the Public Sector, 271. Collecting Data,
276. Analyzing Data, 283. Reporting Data, 288. Final Thoughts, 289.
References, 290. Further Reading, 291.
CHAPTER 14
Building Your Diversity Scorecard.....................292
Prerequisites for Success, 292. Diversity Measurement Is a Specialized
Discipline Requiring Special Expertise, 293. The Diversity Scorecard Team,
295. Building a Diversity Scorecard: The Process, 296. Selecting the
Structure for Your Diversity Scorecard, 306. Final Thoughts, 312.
References, 312. Further Reading, 312.
PART TV Implementation Issues
CHAPTER 15
Achieving Strategic Alignment from Top to Bottom.315
Creating a Strategic Link, 315. Communication and Education Programs,
319. Communicating with the Board of Directors and External
Shareholders, 321. Reward Systems Linkage, 322. Final Thoughts, 324.
References, 324. Further Reading, 325.
CHAPTER 16
Implementing the Diversity Scorecard Process.....326
Strategies for Implementing Your Diversity Scorecard, 326. Permanent
White Water, 327. Change as a Paradox, 328. Analyzing Readiness for
Contents
ix
Change, 328. Building a Rationale for Change, 336. Final Thoughts, 337.
References, 338.
Appendix A: Hubbard Diversity Measurement and Productivity
(DM P) Institute, 339
Index, 343
About the Author, 347
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| indexdate | 2024-07-09T19:18:37Z |
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| lccn | 2003055685 |
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| spelling | Hubbard, Edward E. Verfasser (DE-588)1203381069 aut The diversity scorecard evaluating the impact of diversity in organizational performance Edward E. Hubbard Amsterdam [u.a.] Elsevier Butterworth-Heinemann 2004 XVIII, 348 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Diversiteit gtt Meetmethoden gtt Multiculturalisme en milieu de travail - Évaluation Organisaties gtt Diversity in the workplace Measurement Balanced Scorecard (DE-588)4568727-4 gnd rswk-swf Diversifikation (DE-588)4012539-7 gnd rswk-swf Diversifikation (DE-588)4012539-7 s Balanced Scorecard (DE-588)4568727-4 s DE-604 http://www.loc.gov/catdir/toc/els041/2003055685.html Table of contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010535070&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis Digitalisierung UB Bamberg - ADAM Catalogue Enrichment application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010535070&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Hubbard, Edward E. The diversity scorecard evaluating the impact of diversity in organizational performance Diversiteit gtt Meetmethoden gtt Multiculturalisme en milieu de travail - Évaluation Organisaties gtt Diversity in the workplace Measurement Balanced Scorecard (DE-588)4568727-4 gnd Diversifikation (DE-588)4012539-7 gnd |
| subject_GND | (DE-588)4568727-4 (DE-588)4012539-7 |
| title | The diversity scorecard evaluating the impact of diversity in organizational performance |
| title_auth | The diversity scorecard evaluating the impact of diversity in organizational performance |
| title_exact_search | The diversity scorecard evaluating the impact of diversity in organizational performance |
| title_full | The diversity scorecard evaluating the impact of diversity in organizational performance Edward E. Hubbard |
| title_fullStr | The diversity scorecard evaluating the impact of diversity in organizational performance Edward E. Hubbard |
| title_full_unstemmed | The diversity scorecard evaluating the impact of diversity in organizational performance Edward E. Hubbard |
| title_short | The diversity scorecard |
| title_sort | the diversity scorecard evaluating the impact of diversity in organizational performance |
| title_sub | evaluating the impact of diversity in organizational performance |
| topic | Diversiteit gtt Meetmethoden gtt Multiculturalisme en milieu de travail - Évaluation Organisaties gtt Diversity in the workplace Measurement Balanced Scorecard (DE-588)4568727-4 gnd Diversifikation (DE-588)4012539-7 gnd |
| topic_facet | Diversiteit Meetmethoden Multiculturalisme en milieu de travail - Évaluation Organisaties Diversity in the workplace Measurement Balanced Scorecard Diversifikation |
| url | http://www.loc.gov/catdir/toc/els041/2003055685.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010535070&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010535070&sequence=000004&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT hubbardedwarde thediversityscorecardevaluatingtheimpactofdiversityinorganizationalperformance |
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