The targeted evaluation process: a performance consultant's guide to asking the right questions and getting the results you trust
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Alexandria, Va.
ASTD
2000
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | VII, 166 S. graph. Darst. |
| ISBN: | 1562861409 |
Internformat
MARC
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-010421418 | ||
Datensatz im Suchindex
| _version_ | 1804130134994714625 |
|---|---|
| adam_text | Contents
Preface v
Part 1. Evaluation: Closing the HPI Loop 1
1. Evaluation: Why Bother? 3
Human Performance Improvement in a Nutshell 4
Traditional Evaluation Frameworks: Misconceptions and
Shortcomings 9
The Targeted Evaluation Process 11
2. What is the Targeted Evaluation Process? 13
The Targeted Evaluation Process 14
Project Managing the TEP 22
3. New Requirements for the Performance Evaluator 25
The Many Roles of the Performance Consultant 26
The Competencies of the Performance Evaluator 27
Building Your Competencies 30
Part 2. Applying the TEP 33
4. Training and On the Job Training 35
Training 36
On the Job Training 42
Is Training the Right Intervention? 44
5. Job Aids and Electronic Performance Support Systems 45
Job Aids 46
Electronic Performance Support Systems 49
Is a Job Aid or EPSS the Right Intervention? 53
6. Reward and Incentive Systems 55
Reward and Incentive Systems 56
Is a Reward and Incentive System the Right Interventions 62
7. Process Improvement 65
Process Improvement 66
Is Process Improvement the Right Intervention? 73
8. Telework and Knowledge Management 75
Telework 76
Knowledge Management 79
Is Telework or Knowledge Management the Right Answer? 84
Part 3. Mechanics of the TEP 85
9. Designing the Tools, Technology, and Techniques 87
Evaluation Tools 88
Choosing an Evaluation Tool 99
Technology 99
Techniques I 4
Building the TEP on Solid Data 109
10. Gathering and Analyzing Data HI
Gathering and Preparing Data 112
Analyzing Data H4
Interpreting Data 119
Ethical Challenges 120
11. Reporting Results 123
The Evaluation Report 127
Formal Presentations 128
12. Project Managing the TEP 131
Activities and Deliverables Associated with the HPI Intervention 132
Activities and Deliverables Associated with the TEP I35
Other Responsibilities 136
13. Bringing the TEP Home to Your Organization 137
Question and Answer Session 137
The Test 139
Glossary 141
References 151
Additional Resources 157
About the Authors 165
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| indexdate | 2024-07-09T19:16:12Z |
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| isbn | 1562861409 |
| language | English |
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| spelling | Combs, Wendy L. Verfasser aut The targeted evaluation process a performance consultant's guide to asking the right questions and getting the results you trust Wendy L. Combs and Salvatore V. Falletta Alexandria, Va. ASTD 2000 VII, 166 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Employees Rating of Organisatorisches Lernen (DE-588)4198012-8 gnd rswk-swf Organisatorisches Lernen (DE-588)4198012-8 s DE-604 Falletta, Salvatore V. Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010421418&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Combs, Wendy L. Falletta, Salvatore V. The targeted evaluation process a performance consultant's guide to asking the right questions and getting the results you trust Employees Rating of Organisatorisches Lernen (DE-588)4198012-8 gnd |
| subject_GND | (DE-588)4198012-8 |
| title | The targeted evaluation process a performance consultant's guide to asking the right questions and getting the results you trust |
| title_auth | The targeted evaluation process a performance consultant's guide to asking the right questions and getting the results you trust |
| title_exact_search | The targeted evaluation process a performance consultant's guide to asking the right questions and getting the results you trust |
| title_full | The targeted evaluation process a performance consultant's guide to asking the right questions and getting the results you trust Wendy L. Combs and Salvatore V. Falletta |
| title_fullStr | The targeted evaluation process a performance consultant's guide to asking the right questions and getting the results you trust Wendy L. Combs and Salvatore V. Falletta |
| title_full_unstemmed | The targeted evaluation process a performance consultant's guide to asking the right questions and getting the results you trust Wendy L. Combs and Salvatore V. Falletta |
| title_short | The targeted evaluation process |
| title_sort | the targeted evaluation process a performance consultant s guide to asking the right questions and getting the results you trust |
| title_sub | a performance consultant's guide to asking the right questions and getting the results you trust |
| topic | Employees Rating of Organisatorisches Lernen (DE-588)4198012-8 gnd |
| topic_facet | Employees Rating of Organisatorisches Lernen |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010421418&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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