Business English: 10 best communication secrets ; active dialogues, effective letters, good relationships, telephone techniques
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
München
GWI
2002
|
| Schriftenreihe: | Minifachbuch
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 112 S. |
| ISBN: | 3827631742 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
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| 003 | DE-604 | ||
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| 100 | 1 | |a Doorbar, John A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Business English |b 10 best communication secrets ; active dialogues, effective letters, good relationships, telephone techniques |c John A. Doorbar |
| 264 | 1 | |a München |b GWI |c 2002 | |
| 300 | |a 112 S. | ||
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| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
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| 856 | 4 | 2 | |m DNB Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010410828&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-010410828 | |
Datensatz im Suchindex
| _version_ | 1808135804876226560 |
|---|---|
| adam_text |
CONTENTS
CONTENTS
THE
AUTHOR
.
6
FORWARD
.
7
1
INTRODUCTION:
THE
START
AND
THE
CHALLENGE
.
8
1/1
SECRET
1:
SET
GOALS
.
11
1/2
THE
SMART
FORMULA
.
12
1/3
WHY
ARE
GOALS
SO
IMPORTANT?
.
13
2
SECRET
2:
POWERFUL
PRESENTING
.
14
2/1
ACTIVE
DIALOGUE:
PRESENTING
.
14
2/2
ALBERT
MEHRABIAN'S
PYRAMID
.
17
2/3
A
CONFIDENT
COMPANY
PRESENTATION
.
18
2/4
THE
12
MOST
INFLUENTIAL
WORDS
.
19
2/5
HOW
TO
SELL
YOUR
COMPANY'S
BENEFITS
.
20
2/6
STRUCTURE
OF
PRESENTATION
.
21
3
SECRET
3:
WRITING
WITH
IMPACT
.
23
3/1
ACTIVE
DIALOGUE:
EFFECTIVE
LETTERS
.
23
3/2
IN
A
NUTSHELL
.
27
3/3
THE
SCRAP
FORMULA
.
28
3/4
VOCABULARY
FOR
PRACTICAL
CORRESPONDENCE
.
30
4
SECRET
4:
THE
WAY
TO
BUILD
RELATIONSHIPS
.
34
4/1
ACTIVE
DIALOGUE:
GOOD
RELATIONSHIPS
.
34
4/2
OPEN
AND
CLOSED
QUESTIONS
.
37
4/3
7
WAYS
TO
KEEP
A
CONVERSATION
MOVING
.
39
4/4
POLITENESS
.
41
4/5
FOOD
AND
DRINK
.
43
CONTENTS
5
SECRET
5:
THE
EFFECTIVE
WAY
TO
TELEPHONE
.
44
5/1
ACTIVE
DIALOGUE:
TELEPHONE
TECHNIQUES
.
44
5/2
BIJIO
-
A
MEMORY
KEEP
FOR
SALES
CALLS
.
47
5/3
5
KEY
TELEPHONE
SITUATIONS
FOR
THE
EXECUTIVE
.
48
SECRETARY
5/4
CULTURAL
POINTS
TO
NOTE
WHEN
CALLING
BRITAIN
AND
THE
US
.
56
5/5
KEEPING
RECORDS
.
57
6
SECRET
6:
THE
POWER
OF
WORDS
.
58
6/1
ACTIVE
DIALOGUE:
IMPORTANT
VOCABULARY
.
58
6/2
FALSE
FRIENDS
.
60
6/3
THE
12
MOST
IMPORTANT
FALSE
FRIENDS
.
61
6/4
EXPLAINING
DIFFICULT
WORDS
.
63
6/5
MINDMAP
-
HOW
TO
EXPLAIN
WORDS
.
64
6.6
THE
GERMAN
ENGLISH
CONNECTION
.
64
7
SECRET
7:
MANAGING
GOOD
MEETINGS
.
66
7/1
ACTIVE
DIALOGUE:
RUNNING
GOOD
MEETINGS
.
66
7/2
A
PREPARATION
CHECKLIST
.
69
7/3
THE
EXECUTIVE
SECRETARY'S
ROLE
IN
A
MEETING
.
70
7/4
A
SHORT
WELCOME
SPEECH
.
71
7/5
TAKING
CARE
OF
YOUR
VISITORS
.
73
7/6
DIPLOMACY
IN
MEETINGS
.
74
8
SECRET
8:
DEALING
WITH
STRONG
EMOTIONS
.
75
8/1
ACTIVE
DIALOGUE:
CALMING
PEOPLE
DOWN
.
75
8/2
THE
LANGUAGE
YOU
NEED
.
77
8/3
9-STEP
FORMULA
.
78
8/4
THE
ELEGANT
USE
OF
YYL
"
-STATEMENTS
.
79
9
SECRET
9:
INFLUENCING
IN
THE
OFFICE
.
82
9/1
ACTIVE
DIALOGUE:
THE
POWER
OF
INFLUENCE
.
82
9/2
THE
PRINCIPLE
OF
LIKING
.
84
9/3
LANGUAGE
TO
DEMONSTRATE
INTEREST
.
85
9/4
THE
PRINCIPLE
OF
SCARCITY
.
85
4
CONTENTS
10
SECRET
10:
THE
INFLUENCE
OF
CULTURE
.
87
10/1
ACTIVE
DIALOGUE:
CULTURAL
DIFFERENCES
.
87
10/2
HOW
WE
THINK
OTHERS
SEE
US?
.
89
10/3
LANGUAGE
DIFFERENCES
.
90
10/4
WARMING-UP
TIMES
FOR
VARIOUS
NATIONALITIES
.
90
10/5
AUDIENCE
EXPECTATIONS
(A
CHECKLIST)
.
91
10/6
HOW
AMERICANS
BEHAVE
IN
MEETINGS
.
92
10/7
TENSES
CHECK
.
93
11
ESSENTIAL
VOCABULARY
.
96
11/1
ANSWERS
TO
EXERCISES
.
99
11/2
LANGUAGE
LIST
.
105
11/3
LITERATURE
.
111
5 |
| any_adam_object | 1 |
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| id | DE-604.BV017271631 |
| illustrated | Not Illustrated |
| indexdate | 2024-08-23T00:24:35Z |
| institution | BVB |
| isbn | 3827631742 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-010410828 |
| oclc_num | 76548225 |
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| physical | 112 S. |
| publishDate | 2002 |
| publishDateSearch | 2002 |
| publishDateSort | 2002 |
| publisher | GWI |
| record_format | marc |
| series2 | Minifachbuch |
| spelling | Doorbar, John A. Verfasser aut Business English 10 best communication secrets ; active dialogues, effective letters, good relationships, telephone techniques John A. Doorbar München GWI 2002 112 S. txt rdacontent n rdamedia nc rdacarrier Minifachbuch Englisch (DE-588)4014777-0 gnd rswk-swf Wirtschaftssprache (DE-588)4117662-5 gnd rswk-swf (DE-588)4130010-5 Sprachführer gnd-content Englisch (DE-588)4014777-0 s Wirtschaftssprache (DE-588)4117662-5 s DE-604 DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010410828&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Doorbar, John A. Business English 10 best communication secrets ; active dialogues, effective letters, good relationships, telephone techniques Englisch (DE-588)4014777-0 gnd Wirtschaftssprache (DE-588)4117662-5 gnd |
| subject_GND | (DE-588)4014777-0 (DE-588)4117662-5 (DE-588)4130010-5 |
| title | Business English 10 best communication secrets ; active dialogues, effective letters, good relationships, telephone techniques |
| title_auth | Business English 10 best communication secrets ; active dialogues, effective letters, good relationships, telephone techniques |
| title_exact_search | Business English 10 best communication secrets ; active dialogues, effective letters, good relationships, telephone techniques |
| title_full | Business English 10 best communication secrets ; active dialogues, effective letters, good relationships, telephone techniques John A. Doorbar |
| title_fullStr | Business English 10 best communication secrets ; active dialogues, effective letters, good relationships, telephone techniques John A. Doorbar |
| title_full_unstemmed | Business English 10 best communication secrets ; active dialogues, effective letters, good relationships, telephone techniques John A. Doorbar |
| title_short | Business English |
| title_sort | business english 10 best communication secrets active dialogues effective letters good relationships telephone techniques |
| title_sub | 10 best communication secrets ; active dialogues, effective letters, good relationships, telephone techniques |
| topic | Englisch (DE-588)4014777-0 gnd Wirtschaftssprache (DE-588)4117662-5 gnd |
| topic_facet | Englisch Wirtschaftssprache Sprachführer |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010410828&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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