Supervision: concepts and practices of management
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Mason, OH
Thomson/South-Western
2004
|
| Ausgabe: | 9. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | xx, 604 S. Ill. |
| ISBN: | 0324178816 |
Internformat
MARC
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| 100 | 1 | |a Leonard, Edwin C. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Supervision |b concepts and practices of management |c Edwin C. Leonard, Raymond L. Hilgert |
| 250 | |a 9. ed. | ||
| 264 | 1 | |a Mason, OH |b Thomson/South-Western |c 2004 | |
| 300 | |a xx, 604 S. |b Ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Personnel management | |
| 650 | 4 | |a Supervision of employees | |
| 650 | 0 | 7 | |a Supervision |0 (DE-588)4058640-6 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Personalentwicklung |0 (DE-588)4121465-1 |2 gnd |9 rswk-swf |
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| 700 | 1 | |a Hilgert, Raymond L. |e Sonstige |4 oth | |
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Datensatz im Suchindex
| _version_ | 1804130078307647488 |
|---|---|
| adam_text | Part 1: Supervisory Management Overview 1
1 Supervising in Uncertain Times 2
2 The Managerial Functions 34
Parti:Cases 57
Part 2: Supervisory Essentials 71
3 Communication: The Vital Link in Supervisory Management 72
4 Motivational Principles as Applied to Supervision 102
5 Solving Problems: Decision Making and the Supervisor 137
6 Positive Discipline 161
Part 2: Cases 191
Part 3: Planning and Organizing 199
7 Supervisory Planning 200
8 Supervisory Organizing at the Departmental Level 241
9 Managing Meetings 271
10 The Labor Union and the Supervisor 294
Part 3: Cases 315
Part 4: Staffing 327
11 The Supervisor and Employee Recruitment, Selection,
Orientation, and Training 328
12 Performance Management: Appraising, Coaching, Promoting,
and Compensating 365
Part 4: Cases 403
Part 5: Leading 413
13 Supervisory Leadership and the Management of Change 414
14 Managing Work Groups: Teamwork, Morale, and Counseling 446
15 Supervising a Diverse Workforce 478
Part 5: Cases 510
Part 6: Controlling 520
16 Fundamentals of Controlling 521
17 Resolving Conflicts in the Workplace 550
Part 6: Cases 576
Glossary 587
Index 593
PART 1: SUPERVISORY MANAGEMENT OVERVIEW 1
Chapter 1: Supervising in Uncertain Times 2
What Does It Mean to Be a Supervisor in Uncertain Times? 4
Schools of Management Thought 6
Factors and Trends Affecting the Role of the Supervisor 10
Supervision: A Professional Perspective 23
Appendix: Getting into Supervision 28
Chapter 2: The Managerial Functions 34
The Person in the Middle 36
Managerial Skills Make the Difference 36
Functions of Management 39
The Supervisor as Team Leader 44
Managers and Leaders: Are They Different? 45
Managerial Authority 46
Power—The Ability to Influence Others 48
Coordination 49
Parti: Cases 57
1 1 The Opportunity of a Lifetime? 57
1 2 From Shift Leader to Management:
Can I Make the Transition? 58
1 3 A Job Made Just For Me 59
1 4 Fear of Being Passed on the Corporate Ladder 61
1 5 The Socializing Supervisor 62
1 6 Coping with the New Manager 63
1 7 Shadowing the Boss For a Day 65
1 8 Losing Your Cool! 68
PART 2: SUPERVISORY ESSENTIALS 71
Chapter 3: Communication:The Vital Link in Supervisory
Management 72
Need for Effective Communication 74
Channels of the Communication Network 77
Methods of Communication 82
Barriers to Effective Communication 85
Overcoming Barriers to Effective Communication 91
xvi
Chapter 4: Motivational Principles as Applied to Supervision 102
Determinants of Human Behavior 104
Understanding Motivation and Human Behavior 107
Coping With Difficult People 117
Using the ABCs to Shape Employee Behavior 119
Comparing Theory X and Theory Y 122
Supervisory Approaches for Attaining Positive Employee Motivation 124
Chapter 5: Solving Problems: Decision Making and the Supervisor 137
The Importance of Decision Making Skills 139
Types of Decisions 140
The Decision Making Process 142
Time Impacts the Decision Making Process 154
Appendix: The Fishbone Process 158
Chapter 6: Positive Discipline 161
The Basis and Importance of Positive Discipline 163
Identifying and Confronting Disciplinary Situations 165
The Disciplinary Process and Just Cause 170
Practicing Progressive Discipline 174
Applying the Hot Stove Rule 179
Documentation and the Right to Appeal 184
Discipline Without Punishment 185
Part 2: Cases 191
2 1 Barry Autotnotive s Glendale Plant: The Picnic Conversation 191
2 2 Abusive Rumors 191
2 3 The Little Things Add Up! 192
2 4 Supervisory Humor 193
2 5 To Accept or Not to Accept 195
2 6 Sanders Supermarkets: Work That Fell into a Crack 195
2 7 Community Medical Center: Preferential Treatment 196
2 8 Fear or Exaggeration? 197
PART 3: PLANNING AND ORGANIZING 199
Chapter 7: Supervisory Planning 200
Management Functions Begin with Planning 202
The Strategic Planning Process 202
All Managerial Levels Perform the Planning Function 204
Organizational Goals and Objectives 207
Management by Objectives—A System for Participative Management 208
Types of Plans 211
Supervisory Planning For Resource Use 218
Planning for Quality Improvement and Knowledge Management 228
Crisis Management: Planning Required 229
Appendix: How to Use Time More Effectively 238
Contents
Chapter 8: Supervisory Organizing at the Departmental Level 241
Organizing as an Essential Managerial Function 243
Informal Organization 245
Unity of Command and Authority Relationships 246
The Span of Management Principle 247
Departmentation 251
The Matrix Type Organizational Structure 255
Planning the Ideal Departmental Structure 258
Organizational Tools and Their Applications 259
Organizational Principles in an Era of Organizational Downsizings 264
Chapter 9: Managing Meetings 271
Meetings and Committees in an Electronic Age 273
Meeting Types 274
Committees: Types, Compositions, and Sizes 276
Leading Effective Problem Solving Meetings 278
Managing Meetings with the Boss 288
Chapter 10:The Labor Union and the Supervisor 294
Labor Unions Are Still Part of Supervisory Organizational Concerns 296
Understanding Employee Efforts to Unionize 299
Union Organizing Efforts and the Supervisor 301
The Supervisor s Involvement in Union Management Relationships 302
The Supervisor s Limited Role in Labor Agreement Negotiations 303
The Supervisor s Major Role in Labor Agreement Application 304
The Shop Steward and the Supervisor 308
Part 3: Cases 315
3 1 Barry Automotive s Allisonville Plant: Balancing Production, Quality, and
Inventory 315
3 2 Romance on the Assembly Line 316
3 3 Sanders Supermarkets Store 16: What Ever Happened to Planning and
Control? 317
3 4 Break Time Is My Time 319
3 5 The Busy Manager 320
3 6 Sanders Supermarkets Store 32: Why Have Another Meeting? 321
3 7 Can the Company Avoid Unionization? 323
3 8 Asset Elimination 324
PART 4: STAFFING 327
Chapter 11 :The Supervisor and Employee Recruitment, Selection,
Orientation, and Training 328
The Staffing Function and the Human Resources Department 330
Preparing to Meet Staffing Needs 331
Interviewing and Choosing from among Qualified Applicants 335
Preparing for a Selection Interview 338
Making the Hiring Decision 348
Orienting New Employees 350
Training and Developing Employees 354
Chapter 12: Performance Management: Appraising, Coaching, Promoting,
and Compensating 365
The Performance Management Process 367
The Employee Performance Appraisal 368
Timing Performance Appraisals 372
Advantages of a Formal Appraisal System 373
The Performance Appraisal Process 374
The Appraisal Meeting 379
Managing Performance Appraisal Results: Coaching Employees 385
Managing Performance Appraisal Results: Promoting Employees 387
Managing the Results of Performance Appraisal: Compensating Employees 390
Part 4: Cases 403
4 1 Why Won t Anyone Hire Dean? 403
4 2 Harry Brown s Delicate Choice 404
4 3 From Part Time to Full Time? 405
4 4 The Stress Interview Approach 406
4 5 Sanders Supermarkets Store 21: Orientation of a New Employee 407
4 6 I Hate Performance Appraisals! 408
4 7 Sanders Supermarkets Store 13: Who Should Be Promoted to Head Stock
Clerk? 409
4 8 It s Not Fair! 411
PART 5: LEADING 413
Chapter 13: Supervisory Leadership and the Management
of Change 414
Leadership: The Core of Supervisory Management 416
Contemporary Thoughts on Leadership 418
The Process of Delegation 421
Delegation by the Supervisor 424
Approaches to Supervisory Leadership 427
Introducing Change 434
Chapter 14: Managing Work Groups:Teamwork, Morale,
and Counseling 446
Understanding Work Groups and Their Importance 448
Classifications of Work Groups 449
Research Insights for Managing Work Groups 450
Understanding and Maintaining Employee Morale 455
Factors Influencing Morale 458
Assessing Employee Morale 460
The Supervisor s Counseling Role 464
Programs for Employees with Personal and Work Related Problems 465
Chapter 15: Supervising a Diverse Workforce 478
Managing Diversity Is the Bottom Line Concern 480
Protected Group Employees and Supervising Diversity 481
Supervising Racial and Ethnic Minorities 485
Supervising Women 488
Supervising Employees with Disabilities 495
Supervising Older Workers and Employees with Differing Religious Beliefs 498
Protected Group Supervisors 500
Understanding Reverse Discrimination 501
Supervising Well: The Overriding Consideration 502
PartS: Cases 510
5 1 A Rose Has Its Thorns 510
5 2 The Micromanager 511
5 3 The Interfering Administrative Assistant 512
5 4 A Group Decision Baffles the Supervisor 513
5 5 Who Needs TQM? 514
5 6 Sanders Supermarkets: Sexual Harassment in the Accounting Office 515
5 7 The Birth Announcement 516
5 8 Is She on Our Team or Isn t She? 518
PART 6: CONTROLLING 520
Chapter 16: Fundamentals of Controlling 521
The Supervisor s Role in Controlling 523
Time Factor Control Mechanisms 525
Characteristics of Effective Controls 527
Steps in the Control Process 529
Budgetary Control 537
Cost Control and the Supervisor 539
Other Control Areas 542
Chapter 17: Resolving Conflicts in the Workplace 550
Disagreements and Conflicts Are a Part of the Workplace 552
Resolving Conflicts Successfully Requires Effective Communication 554
Complaints and Grievances in Supervision 558
Procedures for Resolving Grievances and Complaints 559
The Supervisor and the Significant First Step in Resolving
Complaints and Grievances 563
Supervisory Guidelines for Resolving Complaints and Grievances 565
Part 6: Cases 576
6 1 Resistance to a Work Sampling Program 576
6 2 Sanders Supermarkets Store: Locker Room Theft 577
6 3 Stop the Union! 579
6 4 The Altered Suggestion 579
6 5 Frederick, Where Art Thou? 580
6 6 Resentment Toward the Black Supervisor 582
6 7 AIDS Phobia 583
6 8 Sanders Supermarket Store 21: The Speedy Stock Clerk 584
Glossary 587
Index 593
|
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| author | Leonard, Edwin C. |
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| dewey-ones | 658 - General management |
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| dewey-search | 658.3/02 |
| dewey-sort | 3658.3 12 |
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| discipline | Pädagogik Wirtschaftswissenschaften Soziale Arbeit |
| edition | 9. ed. |
| format | Book |
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| id | DE-604.BV017230367 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T19:15:19Z |
| institution | BVB |
| isbn | 0324178816 |
| language | English |
| lccn | 2002116945 |
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| physical | xx, 604 S. Ill. |
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| spelling | Leonard, Edwin C. Verfasser aut Supervision concepts and practices of management Edwin C. Leonard, Raymond L. Hilgert 9. ed. Mason, OH Thomson/South-Western 2004 xx, 604 S. Ill. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Personnel management Supervision of employees Supervision (DE-588)4058640-6 gnd rswk-swf Personalentwicklung (DE-588)4121465-1 gnd rswk-swf Supervision (DE-588)4058640-6 s DE-604 Personalentwicklung (DE-588)4121465-1 s 1\p DE-604 Hilgert, Raymond L. Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010383795&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Leonard, Edwin C. Supervision concepts and practices of management Personnel management Supervision of employees Supervision (DE-588)4058640-6 gnd Personalentwicklung (DE-588)4121465-1 gnd |
| subject_GND | (DE-588)4058640-6 (DE-588)4121465-1 |
| title | Supervision concepts and practices of management |
| title_auth | Supervision concepts and practices of management |
| title_exact_search | Supervision concepts and practices of management |
| title_full | Supervision concepts and practices of management Edwin C. Leonard, Raymond L. Hilgert |
| title_fullStr | Supervision concepts and practices of management Edwin C. Leonard, Raymond L. Hilgert |
| title_full_unstemmed | Supervision concepts and practices of management Edwin C. Leonard, Raymond L. Hilgert |
| title_short | Supervision |
| title_sort | supervision concepts and practices of management |
| title_sub | concepts and practices of management |
| topic | Personnel management Supervision of employees Supervision (DE-588)4058640-6 gnd Personalentwicklung (DE-588)4121465-1 gnd |
| topic_facet | Personnel management Supervision of employees Supervision Personalentwicklung |
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