Destination benchmarking: concepts, practices and operations
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Wallingford [u.a.]
CABI Publ.
2004
|
| Schlagworte: | |
| Online-Zugang: | Table of contents Inhaltsverzeichnis |
| Beschreibung: | Literaturangaben |
| Beschreibung: | XVII, 216 S. Ill., graph. Darst. |
| ISBN: | 0851997457 |
Internformat
MARC
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| 300 | |a XVII, 216 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
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| 500 | |a Literaturangaben | ||
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| 650 | 7 | |a Benchmarking |2 rasuqam | |
| 650 | 7 | |a Destination touristique |2 rasuqam | |
| 650 | 7 | |a Toeristenindustrie |2 gtt | |
| 650 | 4 | |a Tourisme - Gestion | |
| 650 | 7 | |a Tourisme |2 rasuqam | |
| 650 | 4 | |a Étalonnage concurrentiel | |
| 650 | 4 | |a Benchmarking (Management) | |
| 650 | 4 | |a Tourism |x Management | |
| 650 | 0 | 7 | |a Tourismus |0 (DE-588)4018406-7 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
| _version_ | 1804130047489998848 |
|---|---|
| adam_text | Contents
Preface ix
Acknowledgements xvii
1 Overview of Benchmarking Theory 1
Introduction 1
Overview of Benchmarking Theory 1
Definitions 5
Background 9
Types of benchmarking 10
Analysis of benchmarking models 12
The organization of a benchmarking exercise 15
Overview of Performance Measurement Theory 16
Short review of quantitative measures 17
Short review of qualitative measures 17
Short review of the balanced scorecard 18
Summary 19
2 Evaluating Benchmarking Studies in Tourism 20
Introduction 20
Overview of Benchmarking Studies in Tourism 20
Organization benchmarking studies in tourism 21
Destination benchmarking studies in tourism 23
Limitations of Past Benchmarking Research in Tourism 27
Summary 33
vi Contents
3 Towards Destination Benchmarking 34
Introduction 34
Major Characteristics of the Tourism Industry 34
Rationale for Destination Benchmarking 36
What is Destination Benchmarking ? 41
Elements of Destination Benchmarking 42
Measuring destination performance 45
Types of destination benchmarking 49
Taking action 51
Summary 52
4 Measures of Destination Benchmarking 53
Introduction 53
Rationale for Measuring Destination Performance 53
Indicators of Destination Performance Measures 54
Qualitative measures 56
Analysis of qualitative measures 66
Quantitative measures 70
Analysis of quantitative measures 74
Strengths and Weaknesses of Destination Measures 80
Summary 83
5 Internal Destination Benchmarking 84
Introduction 84
Practices of Internal Destination Benchmarking 84
Proposed Model of Internal Destination Benchmarking 85
Measuring the internal performance 87
Collecting the data 87
Identifying performance gaps 88
Deciding what to benchmark 89
Presenting the benchmarking findings 91
Taking action 91
Strengths and Weaknesses of Internal Destination Benchmarking 94
Summary 95
6 External Destination Benchmarking 96
Introduction 96
Practices of External Destination Benchmarking 96
Proposed Model of External Destination Benchmarking 97
Defining the mission statement of benchmarking 98
Choosing a partner 98
Collecting the data 101
Identifying performance gaps between destinations 102
Contents vii
Focusing on the right issues (deciding what to benchmark) 103
Presenting the benchmarking findings 106
Taking action 107
Strengths and Weaknesses of External Destination Benchmarking 113
Summary 118
7 Generic Destination Benchmarking 119
Introduction 119
Practices of Generic Destination Benchmarking 119
Proposed Model of Generic Destination Benchmarking 123
Measuring the internal performance 127
Collecting the data 129
Identifying performance gaps 130
Deciding what to benchmark 131
Taking action 132
Strengths and Weaknesses of Generic Destination Benchmarking 134
Summary 136
8 Data Collection and Analysis 137
Introduction 137
Research Methods 137
Formulation of Data Collection Procedures 138
Application of quantitative research methods 139
Application of qualitative research methods 147
Selection of Sample Populations 153
Collecting Primary Data 154
Collecting Secondary Data 154
Analysis of Quantitative Data 155
Reliability assessment 155
Validity assessment 156
Other statistical tests 156
Analysis of Qualitative Data 158
Overall Analysis 159
Summary 159
9 Destination Benchmarking: Characteristics and Limitations 161
Introduction 161
Destination Benchmarking Versus Organization Benchmarking 1 61
Principles of Destination Benchmarking 164
Linking benchmarking to the destination s mission statement 165
Setting measurable goals and objectives 166
Gaining public and private sector commitment 167
Creating a powerful team 169
viii Contents
Choosing the right time to benchmark 169
Focusing on the right issues 171
Focusing on the right partners 172
Willingness to change 174
Limitations Influencing the Success of Destination Benchmarking 174
Industry specific features 175
Comparison research 175
Destination based features 177
Demand based features 178
Process benchmarking 179
Tour operators 179
Determinants of consumer behaviour 180
Tourist expenses 180
Physical and cultural distance 181
Summary 181
10 Conclusion 182
Introduction 182
A General Overview of Destination Benchmarking 182
Final Words 184
Recommendations for Benchmarking in Practice 189
Summary and Review 194
References 196
Index 211
|
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| indexdate | 2024-07-09T19:14:49Z |
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| isbn | 0851997457 |
| language | English |
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| spelling | Kozak, Metin 1968- Verfasser (DE-588)17384376X aut Destination benchmarking concepts, practices and operations Metin Kozak Wallingford [u.a.] CABI Publ. 2004 XVII, 216 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Literaturangaben Benchmarking gtt Benchmarking rasuqam Destination touristique rasuqam Toeristenindustrie gtt Tourisme - Gestion Tourisme rasuqam Étalonnage concurrentiel Benchmarking (Management) Tourism Management Tourismus (DE-588)4018406-7 gnd rswk-swf Reiseziel (DE-588)4177622-7 gnd rswk-swf Benchmarking (DE-588)4329573-3 gnd rswk-swf Tourismus (DE-588)4018406-7 s Benchmarking (DE-588)4329573-3 s DE-604 Reiseziel (DE-588)4177622-7 s http://www.loc.gov/catdir/toc/ecip044/2003011297.html Table of contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010361618&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Kozak, Metin 1968- Destination benchmarking concepts, practices and operations Benchmarking gtt Benchmarking rasuqam Destination touristique rasuqam Toeristenindustrie gtt Tourisme - Gestion Tourisme rasuqam Étalonnage concurrentiel Benchmarking (Management) Tourism Management Tourismus (DE-588)4018406-7 gnd Reiseziel (DE-588)4177622-7 gnd Benchmarking (DE-588)4329573-3 gnd |
| subject_GND | (DE-588)4018406-7 (DE-588)4177622-7 (DE-588)4329573-3 |
| title | Destination benchmarking concepts, practices and operations |
| title_auth | Destination benchmarking concepts, practices and operations |
| title_exact_search | Destination benchmarking concepts, practices and operations |
| title_full | Destination benchmarking concepts, practices and operations Metin Kozak |
| title_fullStr | Destination benchmarking concepts, practices and operations Metin Kozak |
| title_full_unstemmed | Destination benchmarking concepts, practices and operations Metin Kozak |
| title_short | Destination benchmarking |
| title_sort | destination benchmarking concepts practices and operations |
| title_sub | concepts, practices and operations |
| topic | Benchmarking gtt Benchmarking rasuqam Destination touristique rasuqam Toeristenindustrie gtt Tourisme - Gestion Tourisme rasuqam Étalonnage concurrentiel Benchmarking (Management) Tourism Management Tourismus (DE-588)4018406-7 gnd Reiseziel (DE-588)4177622-7 gnd Benchmarking (DE-588)4329573-3 gnd |
| topic_facet | Benchmarking Destination touristique Toeristenindustrie Tourisme - Gestion Tourisme Étalonnage concurrentiel Benchmarking (Management) Tourism Management Tourismus Reiseziel |
| url | http://www.loc.gov/catdir/toc/ecip044/2003011297.html http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010361618&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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