Knowledge networks in management consultancies: case studies of Hellenic firms
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| Format: | Abschlussarbeit Buch |
| Sprache: | English |
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2002
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| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 423 S. graph. Darst. |
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Knowledge Networks in Management Consultancies
Contents
List of figures 13
List of abbreviations 15
1 Introduction 19
1.1 Research issue 19
1.1.1 Practical background of the issue 19
1.1.2 Theoretical background of the issue 20
1.2 Theoretical positioning 24
1.3 Research objective and research question 26
1.4 Methodology 27
1.4.1 Choosing the right methodology 27
1.4.2 Quantitative vs. qualitative research 27
1.4.3 Elements of the case study strategy 29
1.4.4 design of the case study strategy 31
1.4.5 General design components for case studies 32
1.4.6 Quality criteria for designs 32
1.4.7 what design types exist? 34
1.4.7.1 Single case studies 34
1.4.7.2 Multiple case studies 35
1.4.7.3 Holistic or embedded design 35
1.4.8 a process model 36
1.4.9 Industry context 39
1.5 Approach 40
1.5.1 Scientific approach 40
1.5.1.1 Positivism 43
1.5.1.2 Post positivism 43
1.5.1.3 Constructivism 44
1.5.2 Basic assumptions of this dissertation 44
1.5.3 Structural approach 45
1.6 Site for case studies: Management consulting in Greece 47
1.6.1 State of the Hellenic economy 49
1.6.2 the Hellenic consulting market 54
1.6.2.1 size of the management consulting market in greece 57
1.6.2.2 Challenges of the market 57
2 The role of knowledge and knowledge management 61
2.1 Defining knowledge 61
2.2 The implicit and social character of knowledge 66
2.3 Knowledge as a resource 70
2.3.1 the resource based view (rbv) of the firm 71
7
Knowledge Networks in Management Consultancies
2.3.2 the knowledge based view of the firm 77
2.3.3 knowledge as a source for creating competitive advantage 81
2.4 Conceptualizing knowledge management 84
2.5 knowledge and knowledge management in companies 85
2.6 knowledge and knowledge management in consulting companies 87
2.7 Developing a strategy for knowledge management 89
2.8 identifying knowledge processes 92
2.8.1 the evolution of knowledge management 95
2.8.2 barriers to knowledge and organizational learning 95
2.9 Propositions 96
3 Knowledge networks 99
3.1 Defining knowledge networks 99
3.1.1 Limits of traditional organizational forms 105
3.1.2 characteristics of network like organizational structures 107
3.1.3 potentials for networked organizational forms 108
3.1.4 formal and informal networks 109
3.1.5 the role of absorptive capacity 112
3.2 conceptualizing networks and social capital 113
3.2.1 the evolution of network analysis 114
3.2.2 what is network analysis? 115
3.2.3 origins of network analysis in management 117
3.2.4 current state of network analysis in management thought 118
3.2.5 limits of the network perspective 120
3.2.6 Theoretical lenses for explaining organizational networks 120
3.2.7 the foundations of social capital 122
3.3 characteristics of knowledge networks 125
3.3.1 existing concepts 126
3.3.2 Knowledge network characteristics 127
3.3.3 Clusters of characteristics 128
3.3.4 operationalization of knn characteristics 130
3.3.5 a typology of network ties 131
3.4 knowledge networks as a source of competitive advantage 135
3.5 knowledge networks as mechanisms for organizational learning 138
3.5.1 theoretical background of the organizational learning theory 138
3.5.2 Cognition and behavior in organizational learning 139
3.5.3 adaptive and generative learning in organizational learning 140
3.5.4 Cumulative and "trial and error" learning in organizational learning 141
3.5.5 Individual learning and external factors in organizational learning 142
3.6 network governance: exchange conditions and social mechanisms 142
3.6.1 Restricted access to exchanges in the network 144
3.6.2 Macroculture 145
3.6.3 Collective sanctions 146
3.6.4 Reputation 146
3.7 Propositions 147
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Knowledge Networks in Management Consultancies
4 the performance impact of knowledge networks 150
4.1 why measure? relevance and contribution of topic 150
4.2 determinants of performance 153
4.3 measuring the impact of knowledge networks 155
4.4 conceptualization of intellectual capital 157
4.5 from measuring to managing 161
4.6 other measurement possibilities 163
4.7 evaluating and managing network performance 164
4.7.1 most important theoretical contributions 165
4.7.2 selecting criteria for the evaluation of networks 166
4.8 propositions 168
5 Research findings 170
5.1 knowledge management and consulting firms 171
5.2 accenture s.a. 172
5.3 deloitte Touche Consulting Hadjipavlou Sofianos Cambanis S.A. 184
5.4 Kantor Management Consultants 197
5.5 KPMG 208
5.6 McKinsey Company 220
5.7 Planet Ernst Young Hellas S.A. 234
5.8 PricewaterhouseCoopers 248
5.9 Discussion of research results 260
5.9.1 Future challenges and developments of the Hellenic market 260
5.9.2 Consulting firms' approaches to knowledge management 261
5.9.2.1 challenges 262
5.9.2.2 PRIORITY 262
5.9.2.3 PEOPLE 263
5.9.2.4 company processes and ict tools 263
5.9.2.5 knowledge roles 265
5.9.2.6 incentives 265
5.9.2.7 the role of reputation 266
5.9.2.8 Training and consultants' skills 266
5.9.2.9 the economics of leverage 267
5.9.2.10 further comments and lessons learned 268
5.9.3 Duplication strategies for Greece 268
5.9.4 Creating a typology of consultancies 272
5.9.4.1 methodology oriented consultancies 274
5.9.4.2 Expert oriented consultancies 274
5.9.5 Network typology 275
5.9.6 Network development 276
5.9.6.1 network evolution and potential failures 277
5.9.6.2 differentiating functional architectures 279
5.9.6.3 Observing social dynamics 280
5.9.6.4 Managing intra firm networks 280
9
Knowledge Networks in Management Consultancies :
i
5.9.6.5 developing organizational coherence 281
5.9.6.6 Critical success factors 281
5.9.7 Discussion on knowledge and knowledge management 282
5.9.8 Discussion on knowledge networks 284
5.9.9 discussion on the impact of knowledge related activities 289
6 Conclusion and implications 293
6.1 towards a conceptual framework 293
6.2 implications for research 295
6.2.1 research limitations 297
6.2.1.1 generalizability 297
6.2.1.2 Time 298
6.2.1.3 Outcomes and endogeneity 298
6.2.1.4 Antecedent variables 298
6.2.1.5 Longitudinal research 299
6.2.2 Future research directions 299
6.3 implications for managers 301
6.3.1 treating databases as strategic tools 301
6.3.2 managing knowledge and not databases 301
6.3.3 Informal networking 301
6.3.4 avoiding knowledge loss 303
6.3.5 Fostering social capital 303
6.4 conclusion 304
7 Appendix I: Possible measures for managing intangibles 307
8 Appendix II: Case study information 309
8.1 Appendix A: AccentureS.A. (Case 1) 309
8.1.1 Additional background information 309
8.1.2 Company documents 310
8.1.3 Case study protocol 310
8.2 Appendix B: Deloitte Touche Hadjipavlou Sofianos Cambanis S.A. (Case 2)
311
8.2.1 Additional background Information 311
8.2.2 Company documents 311
8.2.3 Case study protocol 311
8.3 Appendix C: Kantor Management Consultants (Case 3) 313
8.3.1 additional background information 313
8.3.2 Company documents 315
8.3.3 Case study protocol 316
8.4 Appendix D: KPMG (Case 4) 317
8.4.1 additional background information 317
8.4.2 Company documents 318
10
Knowledge Networks in Management Consultancies
8.4.3 Case study protocol 318
8.5 Appendix E: McKinsey Company (Case 5) 319
8.5.1 Company documents 319
8.5.2 Case study protocol 319
8.6 Appendix F: Planet Ernst Young Hellas S.A. (Case 6) 320
8.6.1 Company documents 320
8.6.2 Case study protocol 320
8.7 Appendix G: PricewaterhouseCoopers (Case 7) 322
8.7.1 Company documents 322
8.7.2 Case study protocol 322
8.8 Appendix H: Interview Outline Case Study Research 324
9 List of References 331
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Knowledge Networks in Management Consultancies
List of figures
Figure 1: Course of argumentation for chapter one 19
Figure 2: Theoretical background of knowledge networks 25
Figure 3: Case study domains 30
Figure 4: Case study tactics 33
Figure 5: Case study designs 34
Figure 6: Case study process model by Eisenhardt 36
Figure 7: Ontological, epistemological and methodological issues 41
Figure 8: Implications of epistemological positions 43
Figure 9: Structural approach 45
Figure 10: Economic indicators for Greece 52
Figure 11: The European management consulting market 56
Figure 12: Selection criteria for consultants 59
Figure 13: Selection criteria for organizational consultants 59
Figure 14: Course of argumentation for chapter two 61
Figure 15: Alternative perspectives on knowledge in organizations 86
Figure 16: Barriers to knowledge and organizational learning 96
Figure 17: Course of argumentation for chapter three 99
Figure 18: Contributions to network literature 114
Figure 19: History of network analysis in strategic management 118
Figure 20: Different approaches to social capital 122
Figure 21: Researching networks 124
Figure 22: Aspects and characteristics of knowledge networks 126
Figure 23: Differences in organizational arrangements 127
Figure 24: Overall characteristics of knowledge networks 128
Figure 25: Cluster of characteristics and types of knowledge network elements. 130
Figure 26: Examples of operationalizations for knowledge network characteristics 131
Figure 27: Strong, weak ties and structural holes 134
Figure 28: A typology of ties 134
Figure 29: How social mechanisms influence exchange behavior 147
Figure 30: Course of argumentation for chapter four 150
Figure 31: Course of argumentation for chapter five 170
Figure 32: Company accounts: Kantor consolidated financial highlights 198
Figure 33: Network typology 276
Figure 34: Network evolution 278
Figure 35: Knowledge network's organizational architectures 279
Figure 36: Network management 281
Figure 37: Critical success factors 282
Figure 38: Course of argumentation for chapter six 293
Figure 39: Conceptual model 294
Figure 40: Benefits of KM 304
13 |
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| spelling | Vassiliadis, Stefanos Verfasser aut Knowledge networks in management consultancies case studies of Hellenic firms Stefanos Vassiliadis 2002 423 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier St. Gallen, Univ., Diss., 2002 Organisationsforschung / Unternehmensberatung / Griechenland Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Beratungsbetrieb (DE-588)4234270-3 gnd rswk-swf Hausinternes Netz (DE-588)4122191-6 gnd rswk-swf Netzwerk (DE-588)4171529-9 gnd rswk-swf Unternehmensberatung (DE-588)4078592-0 gnd rswk-swf Griechenland (DE-588)4022047-3 gnd rswk-swf (DE-588)4113937-9 Hochschulschrift gnd-content Griechenland (DE-588)4022047-3 g Wissensmanagement (DE-588)4561842-2 s Hausinternes Netz (DE-588)4122191-6 s Unternehmensberatung (DE-588)4078592-0 s DE-604 Beratungsbetrieb (DE-588)4234270-3 s Netzwerk (DE-588)4171529-9 s DE-188 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010313578&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Vassiliadis, Stefanos Knowledge networks in management consultancies case studies of Hellenic firms Organisationsforschung / Unternehmensberatung / Griechenland Wissensmanagement (DE-588)4561842-2 gnd Beratungsbetrieb (DE-588)4234270-3 gnd Hausinternes Netz (DE-588)4122191-6 gnd Netzwerk (DE-588)4171529-9 gnd Unternehmensberatung (DE-588)4078592-0 gnd |
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| title | Knowledge networks in management consultancies case studies of Hellenic firms |
| title_auth | Knowledge networks in management consultancies case studies of Hellenic firms |
| title_exact_search | Knowledge networks in management consultancies case studies of Hellenic firms |
| title_full | Knowledge networks in management consultancies case studies of Hellenic firms Stefanos Vassiliadis |
| title_fullStr | Knowledge networks in management consultancies case studies of Hellenic firms Stefanos Vassiliadis |
| title_full_unstemmed | Knowledge networks in management consultancies case studies of Hellenic firms Stefanos Vassiliadis |
| title_short | Knowledge networks in management consultancies |
| title_sort | knowledge networks in management consultancies case studies of hellenic firms |
| title_sub | case studies of Hellenic firms |
| topic | Organisationsforschung / Unternehmensberatung / Griechenland Wissensmanagement (DE-588)4561842-2 gnd Beratungsbetrieb (DE-588)4234270-3 gnd Hausinternes Netz (DE-588)4122191-6 gnd Netzwerk (DE-588)4171529-9 gnd Unternehmensberatung (DE-588)4078592-0 gnd |
| topic_facet | Organisationsforschung / Unternehmensberatung / Griechenland Wissensmanagement Beratungsbetrieb Hausinternes Netz Netzwerk Unternehmensberatung Griechenland Hochschulschrift |
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