Organization teams: building continuous quality improvement ; facilitator's guide
Gespeichert in:
1. Verfasser: | |
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Format: | Buch |
Sprache: | English |
Veröffentlicht: |
Delray Beach, Fl
St. Lucie Pr.
1994
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Schlagworte: | |
Online-Zugang: | Inhaltsverzeichnis |
Beschreibung: | VI, 114 S. graph. Darst. |
ISBN: | 1884015441 |
Internformat
MARC
LEADER | 00000nam a2200000 c 4500 | ||
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035 | |a (DE-599)BVBBV016525899 | ||
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084 | |a PSY 620f |2 stub | ||
084 | |a WIR 710f |2 stub | ||
100 | 1 | |a Mears, Peter |e Verfasser |4 aut | |
245 | 1 | 0 | |a Organization teams |b building continuous quality improvement ; facilitator's guide |c Peter Mears |
264 | 1 | |a Delray Beach, Fl |b St. Lucie Pr. |c 1994 | |
300 | |a VI, 114 S. |b graph. Darst. | ||
336 | |b txt |2 rdacontent | ||
337 | |b n |2 rdamedia | ||
338 | |b nc |2 rdacarrier | ||
650 | 4 | |a Quality circles | |
650 | 4 | |a Quality control | |
650 | 4 | |a Teams in the workplace | |
650 | 0 | 7 | |a Teamwork |0 (DE-588)4126974-3 |2 gnd |9 rswk-swf |
650 | 0 | 7 | |a Organisation |0 (DE-588)4043774-7 |2 gnd |9 rswk-swf |
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999 | |a oai:aleph.bib-bvb.de:BVB01-010212198 |
Datensatz im Suchindex
_version_ | 1804129840262021120 |
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adam_text | ¦ Contents
Contents
1 Teamwork and Synergy 1
Synergy 3
Major Elements of Team Synergy 4
Do You Need a Team? 6
Team Size 7
Characteristics of an Effective Team 8
Should Team Membership Be Voluntary? 8
Achieving Positive Team Synergy 8
What Have I Gotten Into? 11
Exercise 1: Knowing Your Team Members 13
2 Contributors to
Continuous Quality Improvement 15
History of Industrial Teams 15
Deming s Guide to Quality Improvement 20
Deming s 14 Points 23
Exercise 2: Deming s Audit 35
Crosby s Guide to Quality Improvement 39
Exercise 3: Crosby s Audit 45
Juran s Guide to Quality Improvement 47
Exercise 4: Juran s Audit 55
©St. Lucie Press ^ffl
Organization Teams ¦ Building Continuous Quality Improvement 3 Empowerment 61
Exercise 5: What Is Empowerment? 73
Exercise 6: Team Process Control 75
Measuring Quality 79
Exercise 7: Measuring Quality 81
4 Supportive Team Cultures 85
A Variety of Team Player Styles 86
Initial Group Meeting 89
Sample Team Rules 90
Reaching a Consensus 91
Exercise 8: Salesman Problem 93
Exercise 9: Secretarial Problem 95
5 Team Building Phases 97
Discussion of Barriers and Gateways 98
Teams versus Groups 98
Team Development 100
Reinforcement: Energizing for
Performance Improvement 100
Exercise 10: Written Team Rules 103
Exercise 11: Team Assessment 105
Peer Feedback 107
Do s and Don ts when Giving Feedback 107
Exercise 12: General Peer Feedback 109
Exercise 13: Detailed Peer Evaluation 113
Exercise 14: Self Assessment 115
bQ ©St. Lucie Press
• Contents
6 Understanding How We Think 117
Developing Trust 117
Colored Hat Thinking 119
Exercise 15: Don t Keep Me Waiting 121
Exercise 16: You Said It Was in Stock 123
Exercise 17: Inconsiderate Service People 125
7 Member Service Roles 127
Exercise 18: That Is Not What I Ordered 129
Exercise 19: Please Open Another Service Window 131
Exercise 20: Unfair Bill 133
8 Expanded Team Member Roles 137
Participant 139
Leader 140
Recorder 141
Observer 142
Resource Person 143
Timekeeper 143
Group Task Functions 144
Exercise 21: Telephone Tag 147
Exercise 22: When Are You Going to
Deliver My Order 149
Exercise 23: Inventory Problems 151
Exercise 24: Machine Failures 153
Exercise 25: Who Is Not Satisfied About What? 155
©St. Lucie Press ^H
Organization Teams ¦ Building Continuous Quality Improvement
9 Expanding Team Skills 159
Phases of a Meeting 159
Improving Performance 162
Common Group Problems 164
Exercise 26: You Recognized the Wrong Employee 169
Exercise 27: Creating a CQI Initiative 171
Exercise 28: Personality Problems 173
Exercise 29: Team Assessment 175
10 Teams, Teams, and More Teams 179
The Reason for Specialized Teams 179
Quality Circles 180
Task Teams 181
Cross Functional Project Teams 182
Functional Teams 183
Self Directed (Self Managed) Teams 184
Design Teams 185
Quality Council 186
Sustaining Continuous Quality Improvement 189
Q ©St. Lucie Press
|
any_adam_object | 1 |
author | Mears, Peter |
author_facet | Mears, Peter |
author_role | aut |
author_sort | Mears, Peter |
author_variant | p m pm |
building | Verbundindex |
bvnumber | BV016525899 |
callnumber-first | H - Social Science |
callnumber-label | HD66 |
callnumber-raw | HD66 |
callnumber-search | HD66 |
callnumber-sort | HD 266 |
callnumber-subject | HD - Industries, Land Use, Labor |
classification_tum | PSY 620f WIR 710f |
ctrlnum | (OCoLC)32062009 (DE-599)BVBBV016525899 |
dewey-full | 658.31243 |
dewey-hundreds | 600 - Technology (Applied sciences) |
dewey-ones | 658 - General management |
dewey-raw | 658.31243 |
dewey-search | 658.31243 |
dewey-sort | 3658.31243 |
dewey-tens | 650 - Management and auxiliary services |
discipline | Psychologie Arbeitswissenschaften Wirtschaftswissenschaften |
format | Book |
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id | DE-604.BV016525899 |
illustrated | Illustrated |
indexdate | 2024-07-09T19:11:32Z |
institution | BVB |
isbn | 1884015441 |
language | English |
oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-010212198 |
oclc_num | 32062009 |
open_access_boolean | |
owner | DE-91G DE-BY-TUM |
owner_facet | DE-91G DE-BY-TUM |
physical | VI, 114 S. graph. Darst. |
publishDate | 1994 |
publishDateSearch | 1994 |
publishDateSort | 1994 |
publisher | St. Lucie Pr. |
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spelling | Mears, Peter Verfasser aut Organization teams building continuous quality improvement ; facilitator's guide Peter Mears Delray Beach, Fl St. Lucie Pr. 1994 VI, 114 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Quality circles Quality control Teams in the workplace Teamwork (DE-588)4126974-3 gnd rswk-swf Organisation (DE-588)4043774-7 gnd rswk-swf Organisation (DE-588)4043774-7 s Teamwork (DE-588)4126974-3 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010212198&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
spellingShingle | Mears, Peter Organization teams building continuous quality improvement ; facilitator's guide Quality circles Quality control Teams in the workplace Teamwork (DE-588)4126974-3 gnd Organisation (DE-588)4043774-7 gnd |
subject_GND | (DE-588)4126974-3 (DE-588)4043774-7 |
title | Organization teams building continuous quality improvement ; facilitator's guide |
title_auth | Organization teams building continuous quality improvement ; facilitator's guide |
title_exact_search | Organization teams building continuous quality improvement ; facilitator's guide |
title_full | Organization teams building continuous quality improvement ; facilitator's guide Peter Mears |
title_fullStr | Organization teams building continuous quality improvement ; facilitator's guide Peter Mears |
title_full_unstemmed | Organization teams building continuous quality improvement ; facilitator's guide Peter Mears |
title_short | Organization teams |
title_sort | organization teams building continuous quality improvement facilitator s guide |
title_sub | building continuous quality improvement ; facilitator's guide |
topic | Quality circles Quality control Teams in the workplace Teamwork (DE-588)4126974-3 gnd Organisation (DE-588)4043774-7 gnd |
topic_facet | Quality circles Quality control Teams in the workplace Teamwork Organisation |
url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010212198&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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