Controlling the costs of conflict: how to design a system for your organization
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
San Francisco
Jossey-Bass
1998
|
| Ausgabe: | 1. ed. |
| Schlagworte: | |
| Online-Zugang: | Publisher description Table of Contents Inhaltsverzeichnis |
| Beschreibung: | XVII, 233 S. |
| ISBN: | 0787943231 |
Internformat
MARC
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| 100 | 1 | |a Slaikeu, Karl A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Controlling the costs of conflict |b how to design a system for your organization |c Karl A. Slaikeu ; Ralph H. Hasson |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a San Francisco |b Jossey-Bass |c 1998 | |
| 300 | |a XVII, 233 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Conflictmanagement |2 gtt | |
| 650 | 4 | |a Gestion des conflits - Aspect religieux | |
| 650 | 4 | |a Conflict management | |
| 700 | 1 | |a Hasson, Ralph H. |e Verfasser |4 aut | |
| 856 | 4 | |u http://www.loc.gov/catdir/description/wiley035/98042450.html |3 Publisher description | |
| 856 | 4 | |u http://www.loc.gov/catdir/toc/onix07/98042450.html |3 Table of Contents | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010181769&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-010181769 | ||
Datensatz im Suchindex
| _version_ | 1804129798145966080 |
|---|---|
| adam_text | Contents
Preface xi
Acknowledgments xv
The Authors xvii
Introduction 1
1 The Hidden Culprit of High Costs: Weak Systems 3
First Principle: Acknowledge Four Ways to Resolve
Conflict 21
2 Defining Four Options 23
3 Weighing Costs and Risks of Each Method 34
4 Choosing an Approach to Conflict Management 40
5 The Preferred Path for Cost Control 44
Second Principle: Create Options for Prevention and
Early Intervention 51
6 A Template for All Organizations 53
7 Applying the Template: Real Stories 64
Third Principle: Build Collaborative Strength Through
Seven Checkpoints 75
8 Seven Checkpoints 77
9 Clarify Policy 80
10 Define Roles and Responsibilities 88
11 Revise Documents 105
12 Establish Selection Criteria 113
iv
13 Provide Education and Training 122
14 Strengthen Support Systems 135
15 Evaluate the System 144
Fourth Principle: Use the Mediation Model to Build
Consensus Among Decision Makers and Users 159
16 Assumptions About Change 161
17 Phase One: Draft a Blueprint 166
18 Phase Two: Implement the Plan 184
19 Phase Three: Review the System Annually 190
Conclusion 197
20 Conclusion: A Vision for Your Organization 199
Resource A: Glossary 201
Resource B: Ombudsman Code of Ethics and
Standards of Practice 203
Resource C: Skills Courses 205
Endnotes 207
References 219
For Further Reading 225
Index 227
|
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| indexdate | 2024-07-09T19:10:51Z |
| institution | BVB |
| isbn | 0787943231 |
| language | English |
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| publishDate | 1998 |
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| spelling | Slaikeu, Karl A. Verfasser aut Controlling the costs of conflict how to design a system for your organization Karl A. Slaikeu ; Ralph H. Hasson 1. ed. San Francisco Jossey-Bass 1998 XVII, 233 S. txt rdacontent n rdamedia nc rdacarrier Conflictmanagement gtt Gestion des conflits - Aspect religieux Conflict management Hasson, Ralph H. Verfasser aut http://www.loc.gov/catdir/description/wiley035/98042450.html Publisher description http://www.loc.gov/catdir/toc/onix07/98042450.html Table of Contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010181769&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Slaikeu, Karl A. Hasson, Ralph H. Controlling the costs of conflict how to design a system for your organization Conflictmanagement gtt Gestion des conflits - Aspect religieux Conflict management |
| title | Controlling the costs of conflict how to design a system for your organization |
| title_auth | Controlling the costs of conflict how to design a system for your organization |
| title_exact_search | Controlling the costs of conflict how to design a system for your organization |
| title_full | Controlling the costs of conflict how to design a system for your organization Karl A. Slaikeu ; Ralph H. Hasson |
| title_fullStr | Controlling the costs of conflict how to design a system for your organization Karl A. Slaikeu ; Ralph H. Hasson |
| title_full_unstemmed | Controlling the costs of conflict how to design a system for your organization Karl A. Slaikeu ; Ralph H. Hasson |
| title_short | Controlling the costs of conflict |
| title_sort | controlling the costs of conflict how to design a system for your organization |
| title_sub | how to design a system for your organization |
| topic | Conflictmanagement gtt Gestion des conflits - Aspect religieux Conflict management |
| topic_facet | Conflictmanagement Gestion des conflits - Aspect religieux Conflict management |
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