The eProcess edge: creating customer value and business wealth in the internet era
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Berkeley [u.a.]
Osborne/McGraw-Hill
2000
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XX, 300 s. graph. Darst. |
| ISBN: | 0072126264 |
Internformat
MARC
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| 100 | 1 | |a Keen, Peter |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The eProcess edge |b creating customer value and business wealth in the internet era |c Peter Keen; Mark McDonald |
| 264 | 1 | |a Berkeley [u.a.] |b Osborne/McGraw-Hill |c 2000 | |
| 300 | |a XX, 300 s. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Bedrijfsplanning |2 gtt | |
| 650 | 4 | |a Commerce électronique - Planification | |
| 650 | 7 | |a E-commerce |2 gtt | |
| 650 | 4 | |a Entreprises - Planification | |
| 650 | 4 | |a Relations avec la clientèle - Innovations | |
| 650 | 4 | |a Business planning | |
| 650 | 4 | |a Electronic commerce | |
| 650 | 0 | 7 | |a Unternehmen |0 (DE-588)4061963-1 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Electronic Commerce |0 (DE-588)4592128-3 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Prozessmanagement |0 (DE-588)4353072-2 |2 gnd |9 rswk-swf |
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| 689 | 0 | 2 | |a Prozessmanagement |0 (DE-588)4353072-2 |D s |
| 689 | 0 | |5 DE-188 | |
| 700 | 1 | |a McDonald, Mark |e Verfasser |4 aut | |
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Datensatz im Suchindex
| _version_ | 1804129786287620096 |
|---|---|
| adam_text | Contents
Acknowledgments x
Introduction xtii
Parti ? Defining the eProcess Edge 1
Chapter 1 From Internet Innovation to eProcess Execution 3
The eProcess Strategy 5
The eProcess Advantage 10
Process Blindness 13
The New Economy Is Not New Any More 17
A Sample eProcess Business 18
eProcess Issues 26
The Economics of an eCommerce Company 26
Chapter 2 Why Process Matters 33
Question 1: What Exactly Is eCommerce? 34
Question 2: What Are the Rules for the
eCommerce Economy? 35
Question 3: How Much Does eCommerce
Matter to Businesses? 41
Question 4: What Are the Keys to eCommerce
Business Success? 43
Question 5: What About the Costs and Payoffs? 46
Question 6: How Does a Company Decide on
What Marketspace It Should Target? 47
Question 7: What Executive and Policy Decisions
Do Managers Need to Make? 49
Question 8: Are the Answers to All These Questions
Different for a Startup Company and an
Established Company? 49
eProcess as a Core Competence , 50
I
viii I Contents
Chapter 3 Redefining Process for the Internet Era 59
Process History 60
Processes in eCommerce 63
eProcess: Prioritization, Coordination, and Sourcing .. 78
Capability Sourcing Options 81
eProcess Is Redefining New Processes and Organizational
Performance 86
Part II ? The Relationship Imperative 87
Chapter 4 Value Networks: Targeting eCommerce Relationships 89
From EDI to Value Network 92
The Relationship Web in a Value Network 96
Target Relationships 102
Value Networks: A Basis for Organizing and
Competing 105
The Basic Company Model Utilizing Value Networks. 106
Chapter 5 Defining Relationships: Touch and Texture 111
The Challenge of Online Relationships 112
Relationships: Establishing Context Through
Personalizing Content 114
Texture and Touch: Creating an Environment
for Relationships 116
Relationship Types: Configurations of Texture
and Touch 118
The Relationship Infrastructure 129
Texture and Touch: Determine the Type of
Relationship 134
Chapter 6 Valuing and Sourcing eProcess Capabilities 137
eProcess Capability Matrix 138
Classify Capability 142
Operational Sourcing 155
A Portfolio of Capabilities 158
Assess eProcess Capabilities 161
Contentsl fx
Part III ? Delivering eProcess Results 167
Chapter 7 Embedding Business Rules in Software 169
A Brief Academic Exercise 170
Recurrence: The Value of Embedding Rules
in Software 176
Electronic Process Sourcing 179
Guidelines for Embedding Rules 184
Embed Rules: Create the Relationship
Through Software 193
Chapter 8 Out Tasking and In Sourcing 195
Clearing Out Tasking Hurdles 197
Leveraging Value Network Assets 198
Out Tasking Capabilities: Raising Efficiency
and Operations 206
In Sourcing: Building Identity and Priority Assets ... 211
In Sourcing Relationship and Development
Capabilities 212
The Net Effect: What an eProcess Enabled
Process Looks Like 217
The Out Tasking and In Sourcing Agenda 222
Chapter 9 Be Exceptional: People Plus Process Plus Technology 225
What Does It Mean to Be Exceptional? 226
The Technology Side of Exceptional eProcess 234
Conclusion: Designing the Customer Experience .... 235
Chapter 10 Managing an eCommerce Business 237
Managing Business and Technology 238
Managing a Networked Business 240
Integrating the Business 248
Managing Across Channels: Channel Harmonization.. 258
An eProcess Executive Agenda 265
Conclusion 269
Notes 277
Bibliography 285
Index 289
|
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| illustrated | Illustrated |
| indexdate | 2024-07-09T19:10:40Z |
| institution | BVB |
| isbn | 0072126264 |
| language | English |
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| spelling | Keen, Peter Verfasser aut The eProcess edge creating customer value and business wealth in the internet era Peter Keen; Mark McDonald Berkeley [u.a.] Osborne/McGraw-Hill 2000 XX, 300 s. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Bedrijfsplanning gtt Commerce électronique - Planification E-commerce gtt Entreprises - Planification Relations avec la clientèle - Innovations Business planning Electronic commerce Unternehmen (DE-588)4061963-1 gnd rswk-swf Electronic Commerce (DE-588)4592128-3 gnd rswk-swf Prozessmanagement (DE-588)4353072-2 gnd rswk-swf Unternehmen (DE-588)4061963-1 s Electronic Commerce (DE-588)4592128-3 s Prozessmanagement (DE-588)4353072-2 s DE-188 McDonald, Mark Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010173166&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Keen, Peter McDonald, Mark The eProcess edge creating customer value and business wealth in the internet era Bedrijfsplanning gtt Commerce électronique - Planification E-commerce gtt Entreprises - Planification Relations avec la clientèle - Innovations Business planning Electronic commerce Unternehmen (DE-588)4061963-1 gnd Electronic Commerce (DE-588)4592128-3 gnd Prozessmanagement (DE-588)4353072-2 gnd |
| subject_GND | (DE-588)4061963-1 (DE-588)4592128-3 (DE-588)4353072-2 |
| title | The eProcess edge creating customer value and business wealth in the internet era |
| title_auth | The eProcess edge creating customer value and business wealth in the internet era |
| title_exact_search | The eProcess edge creating customer value and business wealth in the internet era |
| title_full | The eProcess edge creating customer value and business wealth in the internet era Peter Keen; Mark McDonald |
| title_fullStr | The eProcess edge creating customer value and business wealth in the internet era Peter Keen; Mark McDonald |
| title_full_unstemmed | The eProcess edge creating customer value and business wealth in the internet era Peter Keen; Mark McDonald |
| title_short | The eProcess edge |
| title_sort | the eprocess edge creating customer value and business wealth in the internet era |
| title_sub | creating customer value and business wealth in the internet era |
| topic | Bedrijfsplanning gtt Commerce électronique - Planification E-commerce gtt Entreprises - Planification Relations avec la clientèle - Innovations Business planning Electronic commerce Unternehmen (DE-588)4061963-1 gnd Electronic Commerce (DE-588)4592128-3 gnd Prozessmanagement (DE-588)4353072-2 gnd |
| topic_facet | Bedrijfsplanning Commerce électronique - Planification E-commerce Entreprises - Planification Relations avec la clientèle - Innovations Business planning Electronic commerce Unternehmen Electronic Commerce Prozessmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010173166&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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