Competing in a service economy: how to create a competitive advantage through service development and innovation
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
San Francisco
Jossey-Bass
2003
|
| Ausgabe: | 1. ed. |
| Schriftenreihe: | University of Michigan Business School management series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references (p. 173-181) and index |
| Beschreibung: | XV, 190 S. graph. Darst. |
| ISBN: | 0787961566 |
Internformat
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| 100 | 1 | |a Gustafsson, Anders |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Competing in a service economy |b how to create a competitive advantage through service development and innovation |c Anders Gustafsson ; Michael D. Johnson |
| 250 | |a 1. ed. | ||
| 264 | 1 | |a San Francisco |b Jossey-Bass |c 2003 | |
| 300 | |a XV, 190 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a University of Michigan Business School management series | |
| 500 | |a Includes bibliographical references (p. 173-181) and index | ||
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| 650 | 7 | |a Dienstensector |2 gtt | |
| 650 | 7 | |a Management |2 gtt | |
| 650 | 4 | |a Service à la clientèle - Gestion | |
| 650 | 4 | |a Services (Industrie) - Innovations - Gestion | |
| 650 | 7 | |a Strategie |2 gtt | |
| 650 | 4 | |a Competition | |
| 650 | 4 | |a Customer services |x Management | |
| 650 | 4 | |a Service industries |x Technological innovations |x Management | |
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| 650 | 0 | 7 | |a Management |0 (DE-588)4037278-9 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
| _version_ | 1804129722397884416 |
|---|---|
| adam_text | Contents
Series Foreword xi
Preface xiii
1 Competing Through Services 1
2 Creating a Service Advantage 25
3 Service Maintenance: Removing Things
Gone Wrong 49
4 Improving Service Performance:
Adding Things Gone Right 79
5 Service Innovation 117
6 Lead the Way 147
Appendix: The IKEA Saga 157
Notes 173
The Authors 183
Index 185
ix
|
| any_adam_object | 1 |
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| callnumber-label | HF5415 |
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| callnumber-search | HF5415.5 |
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| callnumber-subject | HF - Commerce |
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| ctrlnum | (OCoLC)51216377 (DE-599)BVBBV015772577 |
| dewey-full | 658.8/12 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.8/12 |
| dewey-search | 658.8/12 |
| dewey-sort | 3658.8 212 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1. ed. |
| format | Book |
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| institution | BVB |
| isbn | 0787961566 |
| language | English |
| lccn | 2002155591 |
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| spelling | Gustafsson, Anders Verfasser aut Competing in a service economy how to create a competitive advantage through service development and innovation Anders Gustafsson ; Michael D. Johnson 1. ed. San Francisco Jossey-Bass 2003 XV, 190 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier University of Michigan Business School management series Includes bibliographical references (p. 173-181) and index Compétitivité (Économie) Dienstensector gtt Management gtt Service à la clientèle - Gestion Services (Industrie) - Innovations - Gestion Strategie gtt Competition Customer services Management Service industries Technological innovations Management Dienstleistung (DE-588)4012178-1 gnd rswk-swf Management (DE-588)4037278-9 gnd rswk-swf Innovation (DE-588)4027089-0 gnd rswk-swf Wettbewerb (DE-588)4065835-1 gnd rswk-swf Dienstleistung (DE-588)4012178-1 s Management (DE-588)4037278-9 s Innovation (DE-588)4027089-0 s Wettbewerb (DE-588)4065835-1 s b DE-604 Johnson, Michael David Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010125260&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Gustafsson, Anders Competing in a service economy how to create a competitive advantage through service development and innovation Compétitivité (Économie) Dienstensector gtt Management gtt Service à la clientèle - Gestion Services (Industrie) - Innovations - Gestion Strategie gtt Competition Customer services Management Service industries Technological innovations Management Dienstleistung (DE-588)4012178-1 gnd Management (DE-588)4037278-9 gnd Innovation (DE-588)4027089-0 gnd Wettbewerb (DE-588)4065835-1 gnd |
| subject_GND | (DE-588)4012178-1 (DE-588)4037278-9 (DE-588)4027089-0 (DE-588)4065835-1 |
| title | Competing in a service economy how to create a competitive advantage through service development and innovation |
| title_auth | Competing in a service economy how to create a competitive advantage through service development and innovation |
| title_exact_search | Competing in a service economy how to create a competitive advantage through service development and innovation |
| title_full | Competing in a service economy how to create a competitive advantage through service development and innovation Anders Gustafsson ; Michael D. Johnson |
| title_fullStr | Competing in a service economy how to create a competitive advantage through service development and innovation Anders Gustafsson ; Michael D. Johnson |
| title_full_unstemmed | Competing in a service economy how to create a competitive advantage through service development and innovation Anders Gustafsson ; Michael D. Johnson |
| title_short | Competing in a service economy |
| title_sort | competing in a service economy how to create a competitive advantage through service development and innovation |
| title_sub | how to create a competitive advantage through service development and innovation |
| topic | Compétitivité (Économie) Dienstensector gtt Management gtt Service à la clientèle - Gestion Services (Industrie) - Innovations - Gestion Strategie gtt Competition Customer services Management Service industries Technological innovations Management Dienstleistung (DE-588)4012178-1 gnd Management (DE-588)4037278-9 gnd Innovation (DE-588)4027089-0 gnd Wettbewerb (DE-588)4065835-1 gnd |
| topic_facet | Compétitivité (Économie) Dienstensector Management Service à la clientèle - Gestion Services (Industrie) - Innovations - Gestion Strategie Competition Customer services Management Service industries Technological innovations Management Dienstleistung Innovation Wettbewerb |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010125260&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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