The mediation process: practical strategies for resolving conflict
More than ever before, mediation has become an integral part of resolving disputes in our increasingly contentious society. While labor, family, and divorce conflicts made up the major part of mediation practice just a decade ago, the field has exploded in recent years to include applications in a b...
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
San Francisco [u.a.]
Jossey-Bass
1996
|
| Ausgabe: | 2. ed. |
| Schriftenreihe: | The Jossey-Bass conflict resolution series
|
| Schlagworte: | |
| Online-Zugang: | Table of Contents Inhaltsverzeichnis |
| Zusammenfassung: | More than ever before, mediation has become an integral part of resolving disputes in our increasingly contentious society. While labor, family, and divorce conflicts made up the major part of mediation practice just a decade ago, the field has exploded in recent years to include applications in a broad - and still growing - range of commercial, interpersonal, public, and international arenas Throughout this period of dynamic growth, the first edition of The Mediation Process, originally published in 1986, has led the way as the best resource in the field for a generation of practitioners and trainers, students in degree programs, and professionals in corporate, legal, health care, education, and governmental arenas This long-awaited new edition has been revised and expanded to provide not only an updated bibliographical resources section to facilitate further research but also comprehensive coverage of the most contemporary issues in mediation practice, including applications in such important new areas as commercial, community, cross-cultural, court-based, environmental, public policy, and international mediation; five variations of the mediator role - the social network, benevolent, administrative/managerial, vested interest, and independent mediators - that demonstrate the universality of the mediation process and forms of assistance provided to parties in disputes across cultures; and recent efforts to further good practice in mediation, including the development of ethics code; the training, qualification, and certification of mediators; and the development of university and professional school courses in mediation |
| Beschreibung: | XX, 430 S. graph. Darst. |
| ISBN: | 0787902489 |
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| 490 | 0 | |a The Jossey-Bass conflict resolution series | |
| 520 | 3 | |a More than ever before, mediation has become an integral part of resolving disputes in our increasingly contentious society. While labor, family, and divorce conflicts made up the major part of mediation practice just a decade ago, the field has exploded in recent years to include applications in a broad - and still growing - range of commercial, interpersonal, public, and international arenas | |
| 520 | |a Throughout this period of dynamic growth, the first edition of The Mediation Process, originally published in 1986, has led the way as the best resource in the field for a generation of practitioners and trainers, students in degree programs, and professionals in corporate, legal, health care, education, and governmental arenas | ||
| 520 | |a This long-awaited new edition has been revised and expanded to provide not only an updated bibliographical resources section to facilitate further research but also comprehensive coverage of the most contemporary issues in mediation practice, including applications in such important new areas as commercial, community, cross-cultural, court-based, environmental, public policy, and international mediation; five variations of the mediator role - the social network, benevolent, administrative/managerial, vested interest, and independent mediators - that demonstrate the universality of the mediation process and forms of assistance provided to parties in disputes across cultures; and recent efforts to further good practice in mediation, including the development of ethics code; the training, qualification, and certification of mediators; and the development of university and professional school courses in mediation | ||
| 650 | 7 | |a Bemiddeling |2 gtt | |
| 650 | 7 | |a Conflictmanagement |2 gtt | |
| 650 | 4 | |a Gestion des conflits | |
| 650 | 7 | |a Gestion des conflits |2 ram | |
| 650 | 4 | |a Médiation | |
| 650 | 4 | |a Mediation | |
| 650 | 4 | |a Conflict management | |
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Datensatz im Suchindex
| _version_ | 1804129672621981696 |
|---|---|
| adam_text | Contents
Preface xiii
The Author xix
Part One: Understanding Dispute Resolution
and Mediation
1. Approaches to Managing and Resolving Conflict 3
The Singson Whittamore Dispute • Conflict Management
and Resolution Approaches • The Mediation Process
2. How Mediation Works 41
Variations in Mediator Roles and Procedures • Variations
in Mediator Directiveness and Focus • The Approach to
Describing the Mediation Process • Mediation Activities:
Moves and Interventions • Hypothesis Building and
Mediation Interventions • The Stages of Mediation
• Variables That Influence Mediation Strategies and
Activities
Part Two: Laying the Groundwork for Effective Mediation
3. Managing Initial Contacts with the Disputing Parties 81
Tasks of the Mediator in the Entry Stage
• Implementation of Entry
4. Selecting a Strategy to Guide Mediation 98
The Mediator Disputant Relationship and Decision
Making • The Approach and Arena Decision
5. Collecting and Analyzing Background Information 114
Framework for Analysis • Data Collection Methods
• Data Collector • Data Collection Strategy • Interviewing
Approach • Interview Questions and the Listening
Process • Conflict Analysis • Presentation of Data and
Analysis to Disputing Parties
ix
X Contents
6. Designing a Detailed Plan for Mediation 141
Participants in Negotiations • Location of Negotiations •
Physical Arrangement of the Setting • Negotiation Procedures
• Issues, Interests, and Settlement Options • Psychological
Conditions of the Parties • Ground Rules and Behavioral
Guidelines • Plan for First Joint Negotiations • Education of
Parties • Possible Deadlocks
7. Building Trust and Cooperation 161
Strong Emotions • Misperceptions and Stereotypes •
Legitimacy Problems • Lack of Trust • Poor Communication
Part Three: Conducting Productive Mediations
8. Beginning the Mediation Session 193
Opening Statement by Mediator • Opening Statements by
Parties • Facilitation of Communication and Information
Exchange • Creation of a Positive Emotional Climate •
Cultural Variations • Transition to the Next Stage
9. Defining Issues and Setting an Agenda 213
Topic Areas and Issues • Identifying and Framing
Issues • Variables in Framing and Refraining Issues •
Determining an Agenda • Procedural Assistance from
the Mediator • Cultural Variations
10. Uncovering Hidden Interests of the
Disputing Parties 231
Difficulties in Identifying Issues • Procedures for
Identifying Interests • Positive Attitudes Toward Interest
Exploration • Indirect Procedures for Discovering
Interests • Direct Procedures for Discovering Interests
• Positions, Interests, and Bluffs • Interest Identification,
Acceptance, and Agreement • Framing Joint Problem
Statements in Terms of Interests
11. Generating Options for Settlement 244
Development of an Awareness of the Need for Options
• Detachment of Parties from Unacceptable Positions
• Strategies for Option Generation • General Procedures
for Generating Options • Specific Option Generation
Procedures • Forums for Option Generation • Types of
Setdement Options • Option Generation in the
Whittamore Singson Case • Cultural Variations in
Option Generation
Contents xi
Part Four: Reaching a Settlement
12. Assessing Options for Settlement 269
The Settlement Range • Recognition of the Settlement
Range • Option Evaluation in the Whittamore Singson
Case • Culture and the Assessment of Settlement Options
13. Conducting Final Bargaining 280
Incremental Convergence • Leap to Agreement
• Formulas and Agreements in Principle • Procedural
Means of Reaching Substantive Decisions • Deadlines
• Mediators and Deadline Management • Culture,
Time, and Deadlines
14. Achieving Formal Agreement or Settlement 301
Implementing the Agreement • Criteria for
Compliance and Implementation Steps • Monitoring
the Performance of Agreements • Culture and
Implementation • Formalizing Settlement
15. Strategies for Dealing with Special Situations 318
Caucuses • Mediator Power and Influence • Power
Balance Between Parties • Multiperson Negotiation
Teams • Teams with Constituents
16. Toward an Excellent Practice of Mediation 348
Associations and Conferences • Codes of Ethics and
Standards of Practice • Training, Education, and
Professional Development • Promoting the Field and
Ensuring Competence and Quality
Conclusion: Challenges for the Growth and
Development of Mediation 373
Resource A. Professional Practice Guidelines:
The Society of Professionals in Dispute Resolution
(SPIDR) Ethical Standards of Professional
Responsibility 379
Resource B. Mediation Services Agreement:
Sample Waiver and Consent Form 385
Resource C. Settlement Documentation Form:
Sample Memorandum of Understanding 387
Resource D. List of Professional Associations 389
Xii Contents
References 397
Name Index 419
Subject Index 425
|
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| discipline | Rechtswissenschaft Soziologie Wirtschaftswissenschaften |
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| spelling | Moore, Christopher W. 1947- Verfasser (DE-588)141004800 aut The mediation process practical strategies for resolving conflict Christopher W. Moore 2. ed. San Francisco [u.a.] Jossey-Bass 1996 XX, 430 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier The Jossey-Bass conflict resolution series More than ever before, mediation has become an integral part of resolving disputes in our increasingly contentious society. While labor, family, and divorce conflicts made up the major part of mediation practice just a decade ago, the field has exploded in recent years to include applications in a broad - and still growing - range of commercial, interpersonal, public, and international arenas Throughout this period of dynamic growth, the first edition of The Mediation Process, originally published in 1986, has led the way as the best resource in the field for a generation of practitioners and trainers, students in degree programs, and professionals in corporate, legal, health care, education, and governmental arenas This long-awaited new edition has been revised and expanded to provide not only an updated bibliographical resources section to facilitate further research but also comprehensive coverage of the most contemporary issues in mediation practice, including applications in such important new areas as commercial, community, cross-cultural, court-based, environmental, public policy, and international mediation; five variations of the mediator role - the social network, benevolent, administrative/managerial, vested interest, and independent mediators - that demonstrate the universality of the mediation process and forms of assistance provided to parties in disputes across cultures; and recent efforts to further good practice in mediation, including the development of ethics code; the training, qualification, and certification of mediators; and the development of university and professional school courses in mediation Bemiddeling gtt Conflictmanagement gtt Gestion des conflits Gestion des conflits ram Médiation Mediation Conflict management Mediation (DE-588)4191538-0 gnd rswk-swf Konfliktlösung (DE-588)4114266-4 gnd rswk-swf Konflikt (DE-588)4032081-9 gnd rswk-swf Konfliktlösung (DE-588)4114266-4 s Mediation (DE-588)4191538-0 s DE-604 Konflikt (DE-588)4032081-9 s 1\p DE-604 http://www.loc.gov/catdir/toc/onix06/96009959.html Table of Contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010086464&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Moore, Christopher W. 1947- The mediation process practical strategies for resolving conflict Bemiddeling gtt Conflictmanagement gtt Gestion des conflits Gestion des conflits ram Médiation Mediation Conflict management Mediation (DE-588)4191538-0 gnd Konfliktlösung (DE-588)4114266-4 gnd Konflikt (DE-588)4032081-9 gnd |
| subject_GND | (DE-588)4191538-0 (DE-588)4114266-4 (DE-588)4032081-9 |
| title | The mediation process practical strategies for resolving conflict |
| title_auth | The mediation process practical strategies for resolving conflict |
| title_exact_search | The mediation process practical strategies for resolving conflict |
| title_full | The mediation process practical strategies for resolving conflict Christopher W. Moore |
| title_fullStr | The mediation process practical strategies for resolving conflict Christopher W. Moore |
| title_full_unstemmed | The mediation process practical strategies for resolving conflict Christopher W. Moore |
| title_short | The mediation process |
| title_sort | the mediation process practical strategies for resolving conflict |
| title_sub | practical strategies for resolving conflict |
| topic | Bemiddeling gtt Conflictmanagement gtt Gestion des conflits Gestion des conflits ram Médiation Mediation Conflict management Mediation (DE-588)4191538-0 gnd Konfliktlösung (DE-588)4114266-4 gnd Konflikt (DE-588)4032081-9 gnd |
| topic_facet | Bemiddeling Conflictmanagement Gestion des conflits Médiation Mediation Conflict management Konfliktlösung Konflikt |
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