Integrated management from e-business perspective: concepts, architectures and methodologies
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York
Kluwer Academic/Plenum Publishers
2003
|
| Schriftenreihe: | Network and systems management
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | XX, 396 S. graph. Darst. |
| ISBN: | 0306474859 |
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| 100 | 1 | |a Ray, Pradeep |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Integrated management from e-business perspective |b concepts, architectures and methodologies |c Pradeep Kumar Ray |
| 264 | 1 | |a New York |b Kluwer Academic/Plenum Publishers |c 2003 | |
| 300 | |a XX, 396 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Network and systems management | |
| 500 | |a Includes bibliographical references and index | ||
| 650 | 7 | |a E-business |2 gtt | |
| 650 | 7 | |a Ondernemerschap |2 gtt | |
| 650 | 4 | |a Unternehmen | |
| 650 | 4 | |a Business enterprises |x Communication systems |x Management | |
| 650 | 4 | |a Electronic commerce |x Management | |
| 650 | 0 | 7 | |a Integriertes Management |0 (DE-588)4346301-0 |2 gnd |9 rswk-swf |
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Datensatz im Suchindex
| _version_ | 1804129663617859584 |
|---|---|
| adam_text | Contents
CHAPTER 1. E BUSINESS ENVIRONMENT 3
1.1 Evolution of E Business 4
1.1.1 The Economics of E Business 6
1.1.2 Pure vs. Partial E Business 24 8
1.1.3 Virtual Enterprises 9
1.1.4 Internet based E Business Models 11
1.2 E Business Strategies 12
1.2.1 Competitive Strategies 13
1.2.2 Cooperative Strategies 17
1.2.3 Role of Value Chain 17
1.2.4 Changing Focus 19
1.3 Analyzing E Business 21
1.3.1 Umar s Multidimensional Model26 22
1.3.2 Classification of E Business24 25
1.4 E Business Infrastructure 26
1.4.1 The Internet, Intranets and Extranets 27
1.4.2 Middleware for E Business 28
1.4.3 E Business Patterns 29
1.4.4 Application framework for E Business 30
v
vi Contents
1.5 Chapter Summary 30
1.6 REFERENCES 31
CHAPTER 2. MANAGEMENT OF E BUSINESS 35
2.1 E Business Management Requirements 36
2.2 E Business Management Framework 38
2.3 Role of People in E Business Management 39
2.4 Organizational Perspective of E Business Management 40
2.4.1 Organizing the Development of E Business Applications... 42
2.4.2 Organizing E Business Operations 43
2.4.3 Dual Role of E Business Service Manager 44
2.5 The Process Perspective 45
2.5.1 Business Process Management (BPM) 46
2.5.2 BPM in Multi Enterprise E BusinessContext 53
2.5.3 E business Service Management Lifecycle 55
2.5.4 E Business Management Approaches 57
2.6 Technology 59
2.6.1 Building Blocks for E Business Management Solutions 59
2.6.2 E Service Management in Telecommunication Industry 61
2.6.3 Middleware for E business management 63
2.6.4 Integrated Management of E Business 65
2.7 Chapter Summary 66
2.8 REFERENCES 67
CHAPTER 3. E BUSINESS MANAGEMENT
METHODOLOGIES 71
3.1 E Business Services and Analysis 72
3.1.1 E Markets 72
3.1.2 E Processes 73
3.1.3 E Content 73
3.1.4 E Services 74
3.2 Methodologies for E Business Management 75
Contents vii
3.2.1 Why Methodologies? 75
3.2.2 Constituents of a Methodology 76
3.3 E Business Management Models and Processes13 77
3.3.1 European Foundation for Quality Management (EFQM)
model (EFQM)5 78
3.3.2 Supply Chain Operations Reference (SCOR) Model21 80
3.3.3 International Benchmarking Clearinghouse Process
Classification Framework1 80
3.4 E Business Management Methodology Notations 83
3.4.1 Rich Picture 83
3.4.2 Enterprise Analysis 83
3.4.3 Process Diagrams 85
3.4.4 Action Workflow Diagrams 85
3.5 Development of an E Business Management Methodology.... 87
3.5.1 Information Systems Methodologies 88
3.5.2 Types of E Business Methodologies 89
3.6 Chapter Summary 90
3.7 REFERENCES 90
CHAPTER 4. E BUSINESS: A SERVICE ORIENTED VIEW...93
4.1 Business Concepts of a Service 94
4.1.1 Service Based Competitive Strategy 94
4.1.2 Key Principles of Service Design and Management 95
4.1.3 E Healthcare: An E Business of Major Significance5 96
4.1.4 The Eight Stage Service Design and Management
Methodology *00
4.1.5 Total Quality Management (TQM) 101
4.2 Stage 1 Customer Needs Assessment 102
4.2.1 Stage 1 Operation 102
4.2.2 Stage 1 Illustration: E Healthcare 102
4.2.3 Quality Function Deployment (QFD) Matrices 103
4.3 House of Quality Matrices 104
4.3.1 HOQ in Stage 1 ^
4.3.2 HOQ in Stage 1 for E Healthcare 106
viii Contents
4.4 Stage 2: Specifying Performance Standards 108
4.4.1 Stage 2 Illustration: E Healthcare 109
4.4.2 Relevance ofHOQ in Stage 2 110
4.4.3 HOQ in Stage 2 for E Healthcare 110
4.4.4 HOQ Room 8: Setting Performance Goals 112
4.4.5 Hierarchy of QFD Matrices 113
4.5 Stage 3: Generating and Evaluating Concepts 114
4.5.1 Stage 3 Illustration: E Healthcare Service 115
4.5.2 Pugh Method for Evaluating and Selecting Concepts 115
4.6 Stage 4: Developing Design Details 116
4.6.1 Stage 4 Illustration: E Healthcare Service 117
4.6.2 Stage 4 Tools and Techniques 118
4.7 Stage 5: Implementing the Design 118
4.7.1 Stage 5 Illustration: E Healthcare Application 119
4.8 Stage 6: Measuring Performance 119
4.8.1 Stage 6 Illustration: E Healthcare Service 123
4.8.2 Stage 6 Tools and Techniques 123
4.9 Stage 7: Assessing Satisfaction 124
4.9.1 Stage 7 Illustration: E Healthcare Service 125
4.9.2 Stage 7 Tools and Techniques 125
4.10 Stage 8: Improving Process Performance 125
4.10.1 Stage 8 Illustration: E Healthcare Service 126
4.11 implications on e business 126
4.11.1 Information Systems Methodology Viewpoint 127
4.11.2 Methodology for E Business Architecture 128
4.11.3 CoMENS Methodology 130
4.12 Chapter Summary 131
4.13 REFERENCES 131
CHAPTER 5. ANATOMY OF E BUSINESS MANAGEMENT 135
5.1 E Business Services and their Management 136
5.1.1 E Business Service Landscape 137
5.1.2 E Business Infrastructure 140
Contents ix
5.1.3 E Business Service Management 143
5.1.4 E Business Management Requirements 144
5.2 Management of E Businesses at the Process Level 145
5.2.1 E Business Process Management 146
5.2.2 Service Level Management 154
5.3 E Business Transaction Management 163
5.3.1 Business Transaction Performance21 164
5.3.2 Support for Critical Business Processes 164
5.3.3 Client/Server and Web based Transactions 165
5.3.4 Anatomy of E Business Transaction Management 165
5.3.5 The Changing Face of Network Performance Metrics 167
5.4 Evolving Standards in E Business Management 168
5.4.1 Process Management Standards 168
5.4.2 Transaction Management Standards 170
5.4.3 Infrastructure Management Standards 171
5.5 Chapter Summary 171
5.6 References 172
CHAPTER 6. OPERATION AND IMPLEMENTATION OF E
BUSINESS MANAGEMENT 175
6.1 E business Management Architecture 175
6.1.1 Management Functions 177
6.1.2 Evolution of Integrated Management of E Business 180
6.1.3 Integrated Management of E Business Infrastructure 182
6.2 Implementation of E Business Management 189
6.2.1 Planning SLM 189
6.2.2 Mapping SLM to Infrastructure Management 190
6.2.3 Mapping SLM to Applications Management21 191
6.2.4 A Practical Framework for Service Level Management.... 193
6.3 Service Management Operational Framework. 194
6.3.1 Help Desk based Service Management Environment 194
6.3.2 SLM in a Cooperative Environment 197
6.3.3 Standards for Cooperative SLM 200
6.4 Chapter Summary 206
x Contents
6.5 References 207
CHAPTER 7. E BUSINESS INFRASTRUCTURE
MANAGEMENT 211
7.1 Integrated Management Concepts and Framework 211
7.1.1 Integrated Management Concepts 212
7.1.2 Modern E business Infrastructure Scenario 218
7.1.3 Integrated Management Standards 221
7.2 Network Management Technologies 221
7.2.1 Internet SNMP 222
7.2.2 Internet Remote Monitoring (RMON) MIBs 223
7.2.3 ISO/ITU OSI Management 224
7.2.4 Standards at Platform and Application Levels 225
7.3 Systems Management Technologies 225
7.3.1 DMTF DMI1 226
7.3.2 DMTF Common Information Model (CM)2 228
7.3.3 Web Based Enterprise Management (WBEM) 231
7.3.4 Directory Enabled Networks (DEN) 232
7.4 Applications Management Technologies 233
7.4.1 DMTF Technologies for Application Management 234
7.4.2 The Open Group (TOG) Manageability Initiative 236
7.4.3 Java Management Extension (JMX) 239
7.4.4 Industry Solutions 240
7.4.5 Enterprise Systems Management 242
7.5 Chapter Summary 242
7.6 References 243
CHAPTER 8. INTEGRATION OF TECHNOLOGIES FOR E
BUSINESS MANAGEMENT 247
8.1 Horizontal Integration 248
8.1.1 Multi domain E business Management 248
8.1.2 Collaborative Management 249
8.1.3 Deployment9 249
8.1.4 Service Level Management 250
8.1.5 Security 250
Contents xj
8.2 Vertical Integration 251
8.2.1 ISO RM ODP 251
8.2.2 ITU TMN . .. 252
8.2.3 TINA 255
8.2.4 Tele Management Forum (TMF) Recommendations 257
8.2.5 DMTF/CSC PRS based on CM 260
8.3 Interoperability of Management Technologies 263
8.4 Discussion of E business Management in the Telecom Industry
265
8.4.1 E Business in Telecommunication 266
8.4.2 Management at Business Process Level 270
8.4.3 Management at Service Level 271
8.4.4 Management at Infrastructure Level 273
8.5 Chapter Summary 275
8.6 REFERENCES 276
CHAPTER 9. COOPERATIVE E BUSINESS MANAGEMENT
281
9.1 Multi Disciplinary Nature of E Business Management 281
9.2 Integrated Management as a CSCW Application 283
9.2.1 CSCW and its Evolution 283
9.2.2 CSCW in E Business 287
9.2.3 Groupware 289
9.2.4 Workflows 289
9.2.5 Autonomous Agents 293
9.2.6 Role of CSCW in Integrated Management 294
9.3 Cooperative Management Methodology for E Business 295
9.3.1 An E Business Methodology 295
9.3.2 CoMENS 296
9.3.3 Requirements Engineering (Scenario Analysis) 299
9.4 CoMENS Requirements Engineering Case Study 303
9.4.1 Overall System Study 304
9.4.2 Process Study 304
9.4.3 Collaborative Services Requirements 306
9.4.4 Analysis 308
xii Contents
9.5 Chapter Summary 308
9.6 References 309
CHAPTER 10. COMENS DESIGN AND EVALUATION 311
10.1 Design 311
10.1.1 Conceptual Design Phase 312
10.1.2 Detailed Design 313
10.2 Design Patterns 314
10.2.1 Workflow oriented Design Process 316
10.2.2 Design Notations 317
10.2.3 Management Policies 322
10.3 Evaluation 323
10.3.1 Evaluation of COTS based Systems 323
10.3.2 Evaluation Template 325
10.3.3 Evaluation Criteria 326
10.3.4 Evaluation Methodology 330
10.4 Illustration of Design and Implementation 331
10.4.1 Architectural Framework 331
10.4.2 Workflow Design 332
10.5 Illustration of Evaluation Methodology 334
10.5.1 Evaluation Metrics 335
10.5.2 Checklist Evaluation of Architectural Features 336
10.6 Chapter Summary 338
10.7 References 338
Appendix 1. BPM: ACase Study 343
Al.l Background 343
A1.2 Initial Situation 345
A1.3 The Tool Portfolio Used 346
A1.4 Implementing the Project 346
A1.5 Quantifying the Benefits 349
A1.6 Assessment of The Project 350
A1.7 Discussion 350
Appendix 2. TMF Guidelines for FAB 353
Contents xiii
A2.1 Introduction 353
A2.2 Telecom Operations Map (TOM) 354
A2.3 Business Drivers 356
A2.4 Business Relationship Reference Model 358
A2.5 Telecom Operations Process Model 361
A2.6 Conclusion 372
Appendix 3. CoMENS for E Business Management 373
A3.1 Overall System Study 373
A3.2 Roles and Tasks 374
A3.3 Process Study 375
A3.4 Collaborative Service Evaluation 376
A3.5 Conclusion 377
Appendix 4. Service Level Management (SLM) 379
A4.1 SLM SYSTEM REQUIREMENTS 379
A4.2 CONTINUITY™ FROM ICS 380
A4.3 IT Infrastructure Modeling Catalog 382
A4.4 Management Views 383
A4.5 Scalability 388
A4.6 Alarm Correlation 388
A4.7 Distributed Service Link Environment 389
A4.8 Advanced Service Management Applications 391
INDEX 393
|
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| indexdate | 2024-07-09T19:08:43Z |
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| isbn | 0306474859 |
| language | English |
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| spelling | Ray, Pradeep Verfasser aut Integrated management from e-business perspective concepts, architectures and methodologies Pradeep Kumar Ray New York Kluwer Academic/Plenum Publishers 2003 XX, 396 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Network and systems management Includes bibliographical references and index E-business gtt Ondernemerschap gtt Unternehmen Business enterprises Communication systems Management Electronic commerce Management Integriertes Management (DE-588)4346301-0 gnd rswk-swf Electronic Commerce (DE-588)4592128-3 gnd rswk-swf Electronic Commerce (DE-588)4592128-3 s Integriertes Management (DE-588)4346301-0 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010079888&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Ray, Pradeep Integrated management from e-business perspective concepts, architectures and methodologies E-business gtt Ondernemerschap gtt Unternehmen Business enterprises Communication systems Management Electronic commerce Management Integriertes Management (DE-588)4346301-0 gnd Electronic Commerce (DE-588)4592128-3 gnd |
| subject_GND | (DE-588)4346301-0 (DE-588)4592128-3 |
| title | Integrated management from e-business perspective concepts, architectures and methodologies |
| title_auth | Integrated management from e-business perspective concepts, architectures and methodologies |
| title_exact_search | Integrated management from e-business perspective concepts, architectures and methodologies |
| title_full | Integrated management from e-business perspective concepts, architectures and methodologies Pradeep Kumar Ray |
| title_fullStr | Integrated management from e-business perspective concepts, architectures and methodologies Pradeep Kumar Ray |
| title_full_unstemmed | Integrated management from e-business perspective concepts, architectures and methodologies Pradeep Kumar Ray |
| title_short | Integrated management from e-business perspective |
| title_sort | integrated management from e business perspective concepts architectures and methodologies |
| title_sub | concepts, architectures and methodologies |
| topic | E-business gtt Ondernemerschap gtt Unternehmen Business enterprises Communication systems Management Electronic commerce Management Integriertes Management (DE-588)4346301-0 gnd Electronic Commerce (DE-588)4592128-3 gnd |
| topic_facet | E-business Ondernemerschap Unternehmen Business enterprises Communication systems Management Electronic commerce Management Integriertes Management Electronic Commerce |
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