Communication in a changing world:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boston, Mass. [u.a.]
McGraw-Hill
2003
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references (p. R1-R7) and indexes |
| Beschreibung: | Getr. Zählung Ill., graph. Darst. CD-ROM (12 cm) |
| Format: | System requirements for accompanying computer disc: Windows 98, 2000, XP, ME, or NT 4.0; or Macintosh 8.6, 9.x, OS X classic mode. |
| ISBN: | 0072332123 |
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| 100 | 1 | |a Dobkin, Bethami A. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Communication in a changing world |c Bethami A. Dobkin ; Roger C. Pace |
| 264 | 1 | |a Boston, Mass. [u.a.] |b McGraw-Hill |c 2003 | |
| 300 | |a Getr. Zählung |b Ill., graph. Darst. |e CD-ROM (12 cm) | ||
| 336 | |b txt |2 rdacontent | ||
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| 500 | |a Includes bibliographical references (p. R1-R7) and indexes | ||
| 538 | |a System requirements for accompanying computer disc: Windows 98, 2000, XP, ME, or NT 4.0; or Macintosh 8.6, 9.x, OS X classic mode. | ||
| 650 | 4 | |a Interpersonal communication | |
| 650 | 4 | |a Public speaking | |
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Datensatz im Suchindex
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|---|---|
| adam_text | part ONE Foundations of Communication ;
Chapter 1 Understanding the Process of Communication 1
Chapter 2 Constructing the Self through Communication 36
Chapter 3 Perceiving and Communicating with Others 64
Chapter 4 Listening and Responding to Others 90
Chapter 5 Understanding and Shaping the World through Verbal
Communication 120
Chapter 6 Appreciating and Using Nonverbal
Communication 148
PART TWO Communication in Context
Chapter 7 Communicating in Interpersonal Relationships 178
Chapter 8 Building Common Ground in Interpersonal
Relationships 208
Chapter 9 Communicating in Groups 236
Chapter 10 Exploring Mediated Communication 268
part THREE Public Communication
Chapter 11 Planning Public Presentations 296
Chapter 12 Organizing and Outlining Public Presentations 322
Chapter 13 Delivering a Confident Presentation 352
Chapter 14 Speaking to Inform and Inspire 378
Chapter 15 Speaking to Persuade 402
Appendix: A Brief Guide to Interviewing
Glossary G l
References R l
Name Index N l
Subject Index S l
Photo Credits P l
Preface
PART ONE Foundations of Communication
1. Understanding the Process of Communication 1
Why Study Communication? 5
Communication in Relationships 5
Communication and Society 5
Communication and Changing Technology 5
Communication in a Diverse Workplace 6
Defining Communication 7
Communication Is a Process 7
We Create and Share Meaning through Communication 8
Communication Is Largely Intentional 9
Communication Is Symbolic 9
Communication as a Discipline 10
Basic Elements in the Communication Process 11
Communicators 12
Messages 13
Channels 15
Noise 16
Feedback 18
Context 19
Culture 23
Dynamic Characteristics of the Communication Process 24
Communication Is Transactional 24
Communication Is Irreversible 25
Communication Is Inevitable 25
Communication Is Multidimensional 26
Guiding Principles for Communicators 27
Communicating with Civility 27
Valuing Diversity 28
Communicating Ethically 29
Resources for Review and Skill Building 32
2. Constructing the Self through Communication 36
Developing the Self through Communication 38
The Emergence of a Self Concept 39
Seeing Ourselves as Others See Us 39
The Power of Self Fulfilling Prophecies 40
Communication and Identity 42
Gender and Identity 43
Social Identity 45
Cultural Identity 45
Communicating Assumptions about Identity 47
Enhancing Self Awareness through Interaction with Others 49
Revealing Yourself in Relationships 49
Adopting Roles 52
Interacting with Media 52
Taking Charge of Self Esteem 54
Communicating an Authentic Self 55
Presenting Ourselves to Others 55
Communicating the Self in Different Contexts 58
Communicating the Self to Achieve Goals 59
Resources for Review and Skill Building 61
3. Perceiving and Communicating with Others 64
Factors that Influence Perception 66
Physical Factors 67
Personality 68
Culture 68
Steps in the Process of Forming Perceptions 68
Selecting 69
Organizing Perceptions 73
Interpreting Perceptions 79
Perception and Responsible Communication 83
Own Your Perceptions 83
Overcome Attributional Bias 84
Use Perception Checks 84
Practice Perspective Taking 85
Resources for Review and Skill Building 86
4. Listening and Responding to Others 90
Hearing and Listening 92
The Listening Process 93
Attending 93
Interpreting 94
Responding 95
Remembering 96
Active and Passive Listening 97
Obstacles to Effective Listening 99
Overcoming External Distractions 99
Overcoming Attitudinal Obstacles 101
Becoming a Responsible and Effective Listener 105
Identifying Listening Goals 105
Preparing to Listen 110
Improving Comprehension 113
Choosing Your Response 114
Making Communication Memorable 115
Resources for Review and Skill Building 117
5. Understanding and Shaping the World through Verbal
Communication 120
Verbal Communication and Meaning 122
Words Are Symbolic, Arbitrary, Ambiguous, and Changeable 122
Words Imply Actions and Attitudes 126
Words Influence the Way We Think 127
Understanding the Meanings of Words 129
Denotation 129
Connotation 130
Codes 131
Communicating Culture through Language 134
Communication and Co Cultures 134
Taboos 136
Ethical Challenges in Verbal Communication 137
Deception 138
Gossip 140
Using Language Responsibly 141
Qualifying Inferences 141
Including Others 142
Practicing Civility 143
Speaking with Cultural Sensitivity 144
Resources for Review and Skill Building 145
6. Appreciating and Using Nonverbal Communication 148
Basic Characteristics of Nonverbal Communication 150
Nonverbal Communication Is Not Language 151
Nonverbal Communication Is Often Linked to Our Emotions 152
Nonverbal Communication Is Highly Contextual 152
Nonverbal Communication Is Influenced by Culture and Gender 154
Nonverbal Communication Is Continuous 155
Functions of Nonverbal Communication 156
Accenting Verbal Communication 156
Complementing Verbal Communication 157
Contradicting Verbal Communication 157
Regulating Verbal Communication 158
Repeating Verbal Communication 158
Substituting for Verbal Communication 158
Types of Nonverbal Communication 160
Facial Expressions 161
Eye Contact 161
Gestures 163
Proxemics 165
Touch 166
Vocalics 167
Odor 168
Time 169
Artifacts 171
Using Nonverbal Communication Effectively and
Responsibly 172
Monitor Your Nonverbal Messages 172
Avoid Intrusive Nonverbal Cues 173
Remember the Cultural Context of Nonverbal Cues 174
Resources for Review and Skill Building 175
PART TWO Communication in Context
7. Communicating in Interpersonal Relationships 178
Basic Characteristics of Interpersonal Communication 181
Interpersonal Communication Is Personalized 181
Interpersonal Communication Occurs in a Relationship 183
Interpersonal Communication Is Influenced by Culture and Gender 184
Intimacy, Interpersonal Relationships, and Communication 187
Interpersonal Attraction 188
Liking Those Who Are Similar 190
Liking Those Who Are Familiar 191
Liking Those We Find Attractive 192
Communication and Relationship Development 193
Coming Together 193
Coming Apart 197
Unique Development Patterns 199
Maintaining Ongoing Intimacy through Responsible
Self Disclosure 201
The Advantages of Self Disclosure 201
The Risks Inherent in Self Disclosure 201
When Is Self Disclosure Appropriate? 201
Resources for Review and Skill Building 205
8. Building Common Ground in Interpersonal Relationships 208
The Value of Conflict 211
Sources of Conflict 212
Competing Relationship Needs 212
Differences in Beliefs and Values 216
Incompatible Goals 218
Ways of Handling Conflict 220
Identifying Your Conflict Management Style 220
Responding Destructively to Conflict 222
Handling Conflict Constructively 224
Building Common Ground with Responsible Communication 225
Managing Dialectical Tensions 225
Communicating Across Differences 227
Creating Common Ground from Conflict 229
Resources for Review and Skill Building 232
9. Communicating in Groups 236
Small Groups Are Essential in Our Society 238
Small Groups Exist through Communication 239
Types of Groups 240
The Rewards and Costs of Group Decision Making 243
Advantages of Group Decision Making 244
Disadvantages of Group Decision Making 245
Norms and Roles Are Established through Group
Communication 246
Group Norms Establish Communication Guidelines for Members 246
Group Norms Are Influenced by Culture 247
Cohesion Is an Important Norm in Many Successful Groups 249
Roles Facilitate Group Functioning and Communication 251
Using the Problem Solving Agenda to Make Effective
Decisions 256
Define and Understand the Problem 256
Establish Explicit Criteria for an Effective Solution 259
Generate Possible Solutions to the Problem 259
Select the Best Possible Solution to the Problem 259
Implement the Solution 260
Becoming an Effective and Responsible Leader 261
Styles of Leadership 261
Developing Group Leadership Skills 261
Resources for Review and Skill Building 265
10. Exploring Mediated Communication 268
Defining Media and Mass Communication 270
Mass Communication 271
Media 272
The Coevolution of Mass Media and Audiences 272
Oral Culture 272
Literate Culture 273
Communication in an Electronic Society 274
Technological Convergence in the 21st Century 277
Media Functions and Effects 278
Predicting Media Effects 278
Gratifying Audiences 280
Defining Public Agendas 282
Cultivating Worldviews 285
Using Media Responsibly 289
Identifying Underlying Interests 289
Identifying Production Techniques 290
Assessing Beliefs and Values 290
Creating Responsible Media 291
Resources for Review and Skill Building 293
PART THREE Public Communication
11. Planning Public Presentations 296
Selecting a Topic 299
Pick a Topic of Interest to You 300
Look for a Topic by Analyzing Your Interests 300
Get Feedback on Your Topic Ideas 300
Set a Deadline for Selecting a Topic 302
Focusing Your Speech Topic 302
Determine Your General Purpose 302
Develop Your Specific Purpose 303
Analyze the Situation 305
Evaluate Your Strengths and Weaknesses as a Speaker 305
Evaluate Your Audience 307
Consider the Occasion 309
Gathering Materials for Your Speech 311
Printed Materials Can Enhance Knowledge of Your Topic 311
Electronic Resources Can Help You Gather Speech Material 312
Use Interviews to Gather Information from Experts and Other Authorities 315
Use Your Own Experiences in the Speech 316
Planning a Responsible Presentation 316
Select an Appropriate Topic for the Audience and Occasion 317
Present a Balanced Perspective 317
Identify the Sources of Your Information 317
Resources for Review and Skill Building 319
12. Organizing and Outlining Public Presentations 322
The Overall Structure of Your Speech 325
Ways of Organizing the Body of the Speech 325
Chronological Speech Structure 325
Narrative Speech Structure 326
Spatial Speech Structure 326
Topical Speech Structure 328
Comparison Speech Structure 328
Cause and Effect Speech Structure 329
Problem and Solution Speech Structure 330
Developing and Supporting the Main Ideas of Your Speech 331
Using Testimony 331
Using Examples 332
Using Analogies 333
Using Statistics 333
Using Explanations and Definitions 334
Using Transitions in the Body of the Speech 336
Starting Your Speech with an Effective Introduction 337
Gain and Maintain Audience Attention 337
State the Purpose of the Speech and Preview the Main Points 339
Establish the Speaker s Credibility 339
Give the Audience a Reason for Listening to the Speech 340
Finishing Your Speech with an Effective Conclusion 341
Summarize Key Points 341
Reinforce the Purpose of the Speech with a Clincher 341
Making the Most of Your Conclusion 341
Outlining Your Speech 342
Types of Outlines 342
Principles of Outlining 343
Resources for Review and Skill Building 348
13. Delivering a Confident Presentation 352
Managing the Fear of Speaking 354
Taking Control of Your Presentation 355
Learning to Relax 356
Visualizing a Positive Outcome 356
Types of Delivery 358
Using a Manuscript 358
Delivering a Speech from Memory 358
Impromptu Delivery 359
Speaking Extemporaneously 360
Selecting the Words for Your Speech 361
Be Clear 362
Be Vivid 362
Be Conversational 363
Aspects of Delivery 363
Using Your Voice 363
Using Your Body and Hands 366
Using Your Face and Eyes 368
Using Speaking Aids 368
Using Computers 371
Delivering a Responsible Presentation 373
Choose Appropriate Language 374
Use Appropriate Gestures 374
Resources for Review and Skill Building 375
14. Speaking to Inform and Inspire 378
Crafting a Credible Presentation 380
Initial Credibility 381
Derived Credibility 381
Enduring Credibility 382
Charisma 383
Types of Informative Speeches 384
Speeches that Describe 385
Speeches that Demonstrate 386
Speeches that Explain 386
Speeches that Narrate 387
Speaking at Special Occasions 391
Speeches of Introduction 391
Acceptance Speeches 392
Speeches of Tribute 393
After Dinner Speeches 395
Speeches of Inspiration 396
The Responsible Person Speaking Well 398
Resources for Review and Skill Building 399
15. Speaking to Persuade 402
The Informative Persuasive Continuum 404
Types of Persuasive Speeches 408
Speeches that Reinforce 408
Speeches that Convince 408
Speeches that Call for Action 411
Building Persuasive Arguments 411
Persuasion Based on Credibility 412
Persuasion Based on Logic 413
Persuasion Based on Emotional Appeals 414
Persuasion Based on Cultural Myths 417
Putting It All Together 418
Recognizing and Practicing Ethical Persuasion 422
Demonstrating Your Integrity 422
Checking for Fallacies 423
Resources for Review and Skill Building 425
Appendix: A Brief Guide to Interviewing A l
Glossary G l
References R l
Name Index N l
Subject Index S l
Photo Credits P l
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| spelling | Dobkin, Bethami A. Verfasser aut Communication in a changing world Bethami A. Dobkin ; Roger C. Pace Boston, Mass. [u.a.] McGraw-Hill 2003 Getr. Zählung Ill., graph. Darst. CD-ROM (12 cm) txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. R1-R7) and indexes System requirements for accompanying computer disc: Windows 98, 2000, XP, ME, or NT 4.0; or Macintosh 8.6, 9.x, OS X classic mode. Interpersonal communication Public speaking Kommunikation (DE-588)4031883-7 gnd rswk-swf (DE-588)4151278-9 Einführung gnd-content Kommunikation (DE-588)4031883-7 s DE-604 Pace, Roger C. Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010040848&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Dobkin, Bethami A. Communication in a changing world Interpersonal communication Public speaking Kommunikation (DE-588)4031883-7 gnd |
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| title | Communication in a changing world |
| title_auth | Communication in a changing world |
| title_exact_search | Communication in a changing world |
| title_full | Communication in a changing world Bethami A. Dobkin ; Roger C. Pace |
| title_fullStr | Communication in a changing world Bethami A. Dobkin ; Roger C. Pace |
| title_full_unstemmed | Communication in a changing world Bethami A. Dobkin ; Roger C. Pace |
| title_short | Communication in a changing world |
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| topic | Interpersonal communication Public speaking Kommunikation (DE-588)4031883-7 gnd |
| topic_facet | Interpersonal communication Public speaking Kommunikation Einführung |
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