Quality management: strategies, methods, techniques ; with 3 tables
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English German |
| Veröffentlicht: |
München [u.a.]
Hanser
2002
|
| Ausgabe: | 3., completely rev. and enl. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXXII, 587 S. graph. Darst. |
| ISBN: | 3446220038 |
Internformat
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| 020 | |a 3446220038 |9 3-446-22003-8 | ||
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| 100 | 1 | |a Pfeifer, Tilo |d 1939- |e Verfasser |0 (DE-588)13594399X |4 aut | |
| 240 | 1 | 0 | |a Qualitätsmanagement |
| 245 | 1 | 0 | |a Quality management |b strategies, methods, techniques ; with 3 tables |c Tilo Pfeifer |
| 250 | |a 3., completely rev. and enl. ed. | ||
| 264 | 1 | |a München [u.a.] |b Hanser |c 2002 | |
| 300 | |a XXXII, 587 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |D s |
| 689 | 0 | |5 DE-604 | |
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| 943 | 1 | |a oai:aleph.bib-bvb.de:BVB01-010034851 | |
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| _version_ | 1808045319814905856 |
|---|---|
| adam_text |
IX
CONTENT
PREFACE
TO
THE
1
ST
ENGLISH-LANGUAGE
EDITION
.
V
PREFACE
TO
THE
3
RD
GERMAN-LANGUAGE
EDITION
.
VII
LIST
OF
ABBREVIATIONS
.
XIX
CHAPTER
1:
INTRODUCTION
.
XXIII
REFERENCES
.XXXI
PART
A:
HOLISTIC
QUALITY
MANAGEMENT
.
I
CHAPTER
2:
TOTAL
QUALITY
MANAGEMENT
.
3
2.1
INTRODUCTION
.
4
2.2
THE
TERM
TOTAL
QUALITY
MANAGEMENT
.
5
2.3
ASPECTS
OF
TOTAL
QUALITY
MANAGEMENT
.
6
2.3.1
COMPANY
POLICY,
STRATEGY
AND
OBJECTIVES
.
6
2.3.2
LEADERSHIP
.
8
2.3.3
PEOPLE
ORIENTATION
AND
SATISFACTION
.
10
2.3.4
PROCESS
ORIENTATION
.
11
2.3.5
CUSTOMER
ORIENTATION
AND
SATISFACTION
.
12
2.3.6
RESULT
ORIENTATION
.
14
2.4
IMPLEMENTING
TOTAL
QUALITY
MANAGEMENT
.
16
2.4.1
GENERAL
APPROACH
.
16
2.4.2
HUMAN
RESOURCES
.
17
2.4.3
QUALITY
PROGRAMS
AND
INITIATIVES
.
19
2.4.4
PERFORMANCE
ASSESSMENT
AND
TQM
MATURITY
.
21
2.5
QUALITY
AWARDS
.
21
2.5.1
DEMING
PRIZE
.
23
2.5.2
MALCOLM
BALDRIGE
NATIONAL
QUALITY
AWARD
.
24
2.5.3
EUROPEAN
QUALITY
AWARD
.
25
2.5.4
LUDWIG-ERHARD-PRIZE
.
28
X
CONTENT
2.6
QUALITY
PROGRAMS,
INITIATIVES
AND
TOOLS
.
28
2.6.1
ZERO-DEFECTS
PROGRAM
.
28
2.6.2
SIX
SIGMA
.
30
2.6.3
CONTINUOUS
IMPROVEMENT
.
32
2.6.4
TOOLS
USED
IN
QUALITY
MANAGEMENT
.
37
2.7
SUMMARY
.
41
REFERENCES
.
41
CHAPTER
3:
QUALITY
MANAGEMENT
SYSTEMS
.
45
3.1
INTRODUCTION
.
47
3.2
FUNDAMENTALS
OF
QUALITY
MANAGEMENT
SYSTEMS
.
48
3.2.1
REQUIREMENTS
ON
QUALITY
MANAGEMENT
SYSTEMS
.
48
3.2.2
STRUCTURE
OF
A
QM
SYSTEM
.
49
3.3
PROCESS-ORIENTED
QUALITY
MANAGEMENT
.
53
3.3.1
INTRODUCTION
TO
PROCESS
CONCEPTS
.
53
3.3.2
PROCESSES
WITH
HIGH
LEVELS
OF
REPEATABILITY
.
56
3.3.3
PROCESSES
WITH
LOW
LEVELS
OF
REPEATABILITY
.
60
3.4
QUALITY
MANAGEMENT
AND
STANDARDS
.
66
3.4.1
ISO
9000
.66
3.4.2
REQUIREMENTS
RELATING
TO
QM
SYSTEMS
IN
THE
AUTOMOTIVE
INDUSTRY
.
70
3.4.3
INDUSTRY-SPECIFIC
REQUIREMENTS
ON
QUALITY
MANAGEMENT
SYSTEMS
.
72
3.5
INTRODUCING
QM
SYSTEMS
.
72
3.5.1
MANAGEMENT
DECISION
.
74
3.5.2
TARGETS
AND
VISIONS
.
75
3.5.3
PROJECT
PLANNING
.
78
3.5.4
IDENTIFYING
REQUIREMENTS
.
81
3.5.5
STRUCTURING
THE
SYSTEM
.
83
3.5.6
QUALITY-ORIENTED
REORGANISATION
.
84
3.5.7
CONTINUOUS
IMPROVEMENT
.
89
3.6
DOCUMENTING
QM
SYSTEMS
.
91
3.6.1
STRUCTURE
OF
THE
MANUAL
.
92
3.6.2
CHARACTERISTICS
OF
THE
CONTENTS
AND
ORGANISATION
.
96
3.6.3
PHASES
IN
THE
CREATION
OF
A
MANUAL
.
98
3.6.4
PUBLICATION
AND
MAINTENANCE
OF
THE
MANUAL
.
100
3.6.5
COST
AND
BENEFITS
.
101
CONTENT
XI
3.7
AUDITING
AND
CERTIFICATION
.
102
3.7.1
QUALITY
AUDIT
.
102
3.7.2
CERTIFICATION
.
107
3.8
INTEGRATED
MANAGEMENT
SYSTEMS
.
110
3.8.1
ENVIRONMENTAL
MANAGEMENT
SYSTEMS
.
110
3.8.2
RISK
MANAGEMENT
.
116
3.9
SUMMARY
.
122
REFERENCES
.
122
CHAPTER
4:
QUALITY
AND
INFORMATION
.
127
4.1
INTRODUCTION
.
128
4.2
KNOWLEDGE
MANAGEMENT
.
128
4.2.1
DEFINITIONS
AND
PRINCIPLES
.
129
4.2.2
STRATEGIES
FOR
MANAGING
KNOWLEDGE
.
132
4.2.3
KNOWLEDGE
MANAGEMENT
MODEL
ACCORDING
TO
PROBST
.
134
4.2.4
ORGANISATIONAL
PARAMETERS
.
135
4.2.5
INTERACTION
BETWEEN
QUALITY
AND
KNOWLEDGE
MANAGEMENT
.
137
4.3
QUALITY
CONTROL
LOOP
AND
QUALITY
DATA
BASE
.
140
4.3.1
INTRODUCTION
.
140
4.3.2
SYSTEMATICS
OF
QUALITY
CONTROL
LOOPS
.
140
4.3.3
APPLICATIONS
OF
QUALITY
CONTROL
LOOPS
.
143
4.3.4
THE
QUALITY
DATA
BASE
.
152
4.3.5
REPORTING
IN
QUALITY
MANAGEMENT
.
157
4.4
COMPUTER
ASSISTANCE
IN
QUALITY
MANAGEMENT
.
160
4.4.1
TERMS
AND
DEFINITIONS
.
160
4.4.2
FUNCTIONALITY
OF
CAQ
SYSTEMS
.
161
4.4.3
INTEGRATING
CAQ
SYSTEMS
.
170
4.4.4
SUMMARY
.
175
4.5
OVERALL
SUMMARY
.
176
REFERENCES
.
176
CHAPTER
5:
QUALITY
AND
ECONOMIC
EFFICIENCY
.
181
5.1
INTRODUCTION
.
182
5.2
DEFINITIONS
OF
QUALITY-BASED
COSTS
.
182
XII
CONTENT
5.3
TYPES
OF
QUALITY
COST
ACCOUNTING
.
185
5.3.1
TRADITIONAL
THREE-WAY
DIVISION
OF
QUALITY-BASED
COSTS
.
185
5.3.2
INCLUDING
THE
COST
OF
LOST
SALES
.
188
5.3.3
COST-BASED
QUALITY
MANAGEMENT
ACCORDING
TO
KAMISKE
AND
TOMYS
.
189
5.4
QUALITY-BASED
COSTS
AS
PART
OF
THE
ACCOUNTING
SYSTEM
.
191
5.4.1
COST
ACCOUNTING
.
192
5.4.2
FINANCIAL
ACCOUNTING
.
193
5.4.3
COST
PROJECTION
AND
BUDGETING
.
194
5.4.4
EXTENDED
APPROACHES
.
194
5.5
OBJECTIVES
AND
FUNCTIONS
OF
EXAMINATIONS
OF
QUALITY-BASED
COSTS
.
195
5.6
EVALUATING
QUALITY-BASED
COSTS
.
196
5.6.1
MEANS
OF
RECOGNISING
WEAKNESSES
.
196
5.6.2
ANALYSING
THE
CAUSE
OF
IDENTIFIED
WEAKNESSES
.
199
5.6.3
DRAWING
UP
COST
REPORTS
.
202
5.7
VALUE
ANALYSIS
.
204
5.7.1
APPROACH
TO
BE
PURSUED
IN
A
VALUE
ANALYSIS
.
205
5.7.2
EVALUATING
THE
VALUE
ANALYSIS
.
207
5.8
TARGET
COSTING
.
209
5.9
SUMMARY
.
211
REFERENCES
.
212
CHAPTER
6:
QUALITY
AND
THE
LAW
.
215
6.1
INTRODUCTION
.
217
6.1.1
CONSEQUENCES
OF
INSUFFICIENT
QUALITY
.
217
6.1.2
LIABILITY
UNDER
CIVIL
LAW,
NOT
RESPONSIBILITY
UNDER
CRIMINAL
LAW
.
217
6.1.3
LIABILITY
ONLY
FOR
ORIGINAL
DEFECTS
.
219
6.1.4
FAULT
AND
DEFICIENCY
.
219
6.1.5
THE
CASE
OF
THE
THRUST
STRUT
.
220
6.2
CONTRACTUAL
LIABILITY
.
222
6.2.1
INTRODUCTION
.
222
6.2.2
LIABILITY
FOR
BREACH
OF
WARRANTY
.
222
6.2.3
CONTRACTUAL
LIABILITY
FOR
CONSEQUENTIAL
DAMAGE
(
"
LIABILITY
DUE
TO
POSITIVE
BREACH
OF
CONTRACT
"
)
.
224
CONTENT
XIII
6.2.4
GUARANTEE
.
225
6.2.5
CLAIM
TO
DAMAGES
FROM
A
LIABLE
PERSON
.
226
6.2.6
QUALITY
ASSURANCE
AGREEMENT
.
226
6.3
NON-CONTRACTUAL
LIABILITY
-
MEANING
AND
INTENTION
.
230
6.4
LIABILITY
UNDER
THE
TERMS
OF
THE
GERMAN
PRODUCT
LIABILITY
ACT
(PRODHAFTG)
.
230
6.4.1
INTRODUCTION
.
230
6.4.2
REQUIREMENTS
FOR
LIABILITY
.
231
6.4.3
"
PRODUCTS
"
AND
"
PUTTING
INTO
CIRCULATION
"
.
231
6.4.4
"
PRODUCT
FAULTS
"
.
232
6.4.5
THE
DAMAGE
TO
BE
COMPENSATED
.
233
6.4.6
PERSONS
LEGALLY
DEEMED
LIABLE
.
233
6.4.7
EXEMPTION
FROM
LIABILITY
.
234
6.4.8
FURTHER
IMPORTANT
PROVISIONS
OF
THE
GERMAN
PRODUCT
LIABILITY
ACT
(PRODHAFTG)
.
235
6.4.9
SUMMARY
.
236
6.4.10
OUTCOME
IN
THE
THRUST
STRUT
CASE
.
236
6.5
LIABILITY
UNDER
THE
TERMS
OF
§
823
PAR.
1
GERMAN
CIVIL
CODE
(BGB)
.
238
6.5.1
INTRODUCTION
.
238
6.5.2
REQUIREMENTS
OF
LIABILITY
.
239
6.5.3
SPHERE
OF
RESPONSIBILITY
OF
THE
PRODUCT
MANUFACTURER
.
240
6.5.4
LIABILITY
OF
OTHER
PERSONS
UNDER
THE
TERMS
OF
§
823
PAR.
1
BGB
.
.242
6.5.5
DAMAGE
TO
BE
COMPENSATED
.
243
6.5.6
LIMITATION
.
243
6.5.7
SUMMARY
.
243
6.5.8
OUTCOME
IN
THE
THRUST
STRUT
CASE
.
243
6.6
SPECIAL
LIABILITY
PROVISIONS
.
245
6.7
THE
RELATIONSHIP
BETWEEN
INDIVIDUAL
PRINCIPLES
OF
LIABILITY
.
245
6.8
OBLIGATION
TO
SAFEGUARD
QUALITY
.
247
6.8.1
INTRODUCTION
.
247
6.8.2
MANUFACTURING
OR
PRODUCTION
FAULTS
UNDER
THE
TERMS
OF
§
823
PAR.
1
BGB
.
247
6.8.3
SCOPE
AND
NATURE
OF
INSPECTION
.
248
6.8.4
LIABILITY
OF
THE
MANUFACTURER
FOR
SERVICES
RENDERED
BY
EXTERNALLY
EMPLOYED
STAFF
(PARTICULARLY
COMPONENTS
SUPPLIERS)
IN
RELATION
TO
HIS/HER
PRODUCT
.
250
6.9
BURDEN
OF
PROOF
AND
COLLECTING
EVIDENCE
.
253
6.9.1
INTRODUCTION
.
253
6.9.2
DISTRIBUTION
OF
THE
BURDEN
OF
PROOF
IN
RELATION
TO
MANUFACTURING
FAULTS
.
254
6.9.3
COLLECTING
EVIDENCE
(DOCUMENTATION)
.
256
XIV
CONTENT
6.10
PROTECTION
OF
THE
MANUFACTURER
.
258
6.10.1
INTRODUCTION
.
258
6.10.2
SAFETY-ORIENTED
PRODUCT
AND
MANUFACTURING
PROCESS
DESIGN
.
258
6.10.3
CONTRACTUAL
LIMITATION
OF
OR
EXEMPTION
FROM
LIABILITY
RISKS
.
259
6.10.4
INSURING
MANUFACTURING
RISK
.
260
6.11
STATUTORY
AND
OTHER
PRODUCT
SAFETY
STANDARDS
.
261
6.11.1
INTRODUCTION
.
261
6.11.2
SAFETY
STANDARDS
REGULATED
BY
LAW
AND
STATUTORY
REGULATIONS
.
261
6.11.3
OTHER
STANDARDS
RELATING
TO
PRODUCT
SAFETY
-
DIN,
VDE,
ISO
AND
OTHER
STANDARDS
.
267
REFERENCES
.
271
FURTHER
READING
.
271
PART
B:
QUALITY
MANAGEMENT
IN
THE
PRODUCT
LIFE
CYCLE
.
.273
CHAPTER
7:
THE
EARLY
PHASES
OF
QUALITY
MANAGEMENT
.
275
7.1
INTRODUCTION
.
277
7.2
PLANNING
PRODUCT
CHARACTERISTICS
.
278
7.2.1
IDENTIFYING
CUSTOMER
REQUIREMENTS
.
284
7.2.2
PLANNING
TECHNICAL
SPECIFICATIONS
.
291
7.3
PLANNING
THE
CONDITIONS
FOR
REALIZATION
.
294
7.4
QUALITY
MANAGEMENT
IN
VIRTUAL
PRODUCT
AND
PROCESS
VERIFICATION,
AS
EXEMPLIFIED
BY
ASSEMBLY
PLANNING
.
295
7.4.1
BASIS
FOR
VIRTUAL
PRODUCT
AND
PROCESS
SUPPORT
.
296
7.4.2
COMPUTER-ASSISTED
METHODS
OF
VIRTUAL
PRODUCT
AND
PROCESS
SUPPORT
.
298
7.4.3
CONCLUSION
.
301
7.5
QM
PROGRAM
PLANNING
.
302
7.6
QFD
-
QUALITY
FUNCTION
DEPLOYMENT
.
303
7.6.1
WHAT
IS
QUALITY
FUNCTION
DEPLOYMENT?
.
304
7.6.2
QFD
TOOLS
(HOUSE
OF
QUALITY)
.
304
7.6.3
QFD
IN
PRACTICE
.
309
7.7
RAPID
QUALITY
DEPLOYMENT
.
311
7.7.1
RAPID
QUALITY
DEPLOYMENT
-
THE
AACHEN
MODEL
.
311
7.7.2
SUMMARY
.
317
CONTENT
XV
7.8
TRIZ
-
DEVELOPING
INNOVATIVE
PRODUCTS
AND
PROCESSES
.
317
7.8.1
INTRODUCTION
TO
TRIZ
.
319
7.8.2
OPTIONS
FOR
INTEGRATION
INTO
QUALITY
ENGINEERING
.
321
7.8.3
APPLICATION
OF
THE
TRIZ
METHOD
.
321
7.9
DESIGN
REVIEW
.
328
7.9.1
DEFINITION
OF
DESIGN
REVIEW
.
328
7.9.2
"TYPES
OF
DESIGN
REVIEWS
.
329
7.9.3
FUNCTIONS,
OBJECTIVES
AND
EXECUTION
.
330
7.10
QUALITY
EVALUATION
(QE)
.
334
7.11
FAULT-TREE
ANALYSIS
AND
RELATED
METHODS
.
336
7.11.1
STRUCTURE
OF
FAULT-TREE
ANALYSIS
.
337
7.11.2
THE
ROLE
OF
SYSTEMS
ANALYSIS
AS
THE
BASIS
FOR
FAULT-TREE
ANALYSIS
.
338
7.11.3
DRAWING
UP
A
FAULT
TREE
.
340
7.11.4
EVALUATING
FAULT
TREES
.
341
7.12
DESIGN
OF
EXPERIMENTS
(DOE)
.
343
7.12.1
APPROACH
TO
PLANNING,
CONDUCTING
AND
EVALUATING
EXPERIMENTS
.
344
7.12.2
ONE-FACTOR-AT-A-TIME
METHOD
.
347
7.12.3
FULL
FACTORIAL
DESIGNS
.
348
7.12.4
FRACTIONAL
FACTORIAL
DESIGNS
.
358
7.12.5
RESPONSE
SURFACE
DESIGNS
.
367
7.12.6
ROBUSTNESS
.
371
7.12.7
METHODS
DEVELOPED
BY
TAGUCHI
.
373
7.12.8
METHODS
DEVELOPED
BY
SHAININ
.
374
7.12.9
OPTIMAL
DESIGN
THEORY
.
378
7.12.10
HEURISTIC
SCREENING
.
379
7.13
FAILURE
MODES
AND
EFFECTS
ANALYSIS
(FMEA)
.
381
7.13.1
HISTORY
OF
FMEA
.
382
7.13.2
TYPES
OF
FMEA
.
383
7.13.3
DESCRIPTION
OF
THE
METHOD
.
384
7.13.4
FMEA
AS
TEAMWORK
.
390
7.13.5
INTRODUCING
THE
METHOD
INTO
THE
COMPANY
.
391
7.13.6
BENEFITS
OF
FMEA
.
391
7.13.7
COMPUTER-ASSISTED
TOOLS
.
393
7.14
STATISTICAL
TOLERANCING
.
396
7.14.1
FUNCTIONS
OF
STATISTICAL
TOLERANCING
.
396
7.14.2
STATISTICAL
TOLERANCING
METHODS
.
397
7.14.3
EXAMPLE
OF
A
STATISTICAL
TOLERANCE
CALCULATION
FOR
INDIVIDUAL
DIMENSIONS
WITH
RECTANGULAR
DISTRIBUTION
.
399
XVI
CONTENT
7.14.4
EXAMPLE
OF
A
STATISTICAL
TOLERANCE
CALCULATION
FOR
INDIVIDUAL
DIMENSIONS
WITH
NORMAL
DISTRIBUTION
.
403
7.14.5
COST
TOLERANCE
SENSITIVITY
ANALYSIS
(CTSA)
.
404
7.15
INSPECTION
AND
TEST
PLANNING
.
409
7.15.1
FUNCTIONS
OF
INSPECTION
AND
TEST
PLANNING
.
409
7.15.2
INTEGRATION
OF
TEST
AND
INSPECTION
PLANNING
INTO
THE
COMPANY
.
412
7.15.3
INFORMATION
FLOW
IN
DRAWING
UP
TEST
AND
INSPECTION
PLANS
.
414
7.15.4
STRUCTURE
AND
CONTENTS
OF
THE
TEST
PLAN
.
415
7.15.5
PROCEDURE
FOR
DRAWING
UP
TEST
PLANS
.
415
7.15.6
TEST
AND
INSPECTION
PLANNING
AS
A
CAQ
MODULE
.
424
7.16
SUMMARY
AND
OUTLOOK
.
427
REFERENCES
.
427
CHAPTER
8:
QUALITY
MANAGEMENT
IN
PROCUREMENT
.
437
8.1
INTRODUCTION
.
438
8.2
PROCUREMENT
STRATEGIES
.
438
8.3
ASPECTS
OF
CIVIL
LAW
.
445
8.4
FUNCTIONS
OF
QUALITY
MANAGEMENT
IN
PROCUREMENT
.
447
8.4.1
QUALITY
TESTING
OF
INCOMING
GOODS
.
448
8.4.2
TECHNICAL
CONDITIONS
OF
SHIPMENT
.
453
8.4.3
QUALITY
MANAGEMENT
AGREEMENTS
.
454
8.4.4
FIRST
SAMPLING
.
456
8.4.5
SUPPLIER
APPRAISAL
.
458
8.4.6
SUPPLIER
AUDIT
.
463
8.4.7
SUPPLIER
QUALIFICATION
.
464
8.5
QUALITY
CHAIN
MANAGEMENT
.
465
8.6
TQM
IN
PROCUREMENT
.
468
8.7
SUMMARY
.
470
REFERENCES
.
471
CHAPTER
9:
QUALITY
MANAGEMENT
IN
MANUFACTURING
.
473
9.1
INTRODUCTION
.
474
9.2
STANDARDS
AND
GUIDELINES
.
474
CONTENT
XVII
9.3
TEST-DATA
ACQUISITION
.
476
9.3.1
TESTING
MODES
AND
METHODS
.
477
9.3.2
MEASUREMENT
AND
TESTING
ENGINEERING
.
481
9.3.3
COMPUTER-ASSISTED
TEST-DATA
ACQUISITION
.
488
9.4
TEST-DATA
EVALUATION
.
488
9.4.1
PREPARATION,
CONDENSING
AND
PRESENTATION
OF
TEST
DATA
.
490
9.4.2
INDICATORS
AND
INDICATOR
SYSTEMS
IN
TEST-DATA
EVALUATION
.
495
9.4.3
USE
OF
TEST-DATA
EVALUATION
IN
COMPANIES
.
496
9.4.4
POSSIBLE
USES
FOR
THE
RESULTS
OF
THE
TEST-DATA
EVALUATION
IN
THE
COMPANY
.
497
9.4.5
EXAMPLES
OF
THE
USE
OF
TEST-DATA
EVALUATION
.
499
9.5
STATISTICAL
PROCESS
CONTROL
.
502
9.5.1
STATISTICAL
PROCESS
BEHAVIOR
.
503
9.5.2
APPLICATION
OF
STATISTICAL
PROCESS
CONTROL
.
506
9.5.3
BOUNDARY
CONDITIONS
FOR
THE
USE
OF
STATISTICAL
PROCESS
CONTROL
.
510
9.6
CAPABILITY
ANALYSES
.
518
9.6.1
STABILITY
AND
CAPABILITY
OF
A
PROCESS
.
518
9.6.2
DEFINING
MACHINE
AND
PROCESS
CAPABILITY
.
520
9.6.3
CAPABILITY
ANALYSIS
-
PROCEDURE
AND
PRINCIPLES
OF
CALCULATION
.
520
9.7
MANAGEMENT
OF
INSPECTION
AND
TEST
EQUIPMENT
.
521
9.7.1
PLANNING
AND
PROCURING
TEST
INSTRUMENTS;
PERFORMANCE
TESTING
.
525
9.7.2
ADMINISTERING
TEST
AND
INSPECTION
EQUIPMENT
.
527
9.7.3
MONITORING
TEST
EQUIPMENT
.
534
9.8
SUMMARY
.
542
REFERENCES
.
542
CHAPTER
10:
QUALITY
MANAGEMENT
IN
FIELD
DATA
EVALUATION
.
547
10.1
INTRODUCTION
.
548
10.2
MARKET
RESEARCH
.
550
10.2.1
SURVEYS
.
550
10.2.2
OBSERVATION
.
551
10.2.3
EXPERIMENTS
.
552
10.3
SERIAL
TRIALS
.
552
10.3.1
SIMULATION
OF
INDIVIDUAL
TYPES
OF
LOADS
.
553
10.3.2
SIMULATION
OF
THE
ENVIRONMENT
.
553
10.3.3
FIELD
TESTS
.
553
XVIII
CONTENT
10.4
ACQUISITION
AND
PROCESSING
OF
FIELD
DATA
.
553
10.4.1
SOURCES
OF
DATA
.
554
10.4.2
DATA
ACQUISITION
.
556
10.4.3
PROCESSING
OF
FIELD
DATA
.
557
10.5
WEIBULL
ANALYSIS
.
561
10.5.1
THE
WEIBULL
DISTRIBUTION
FUNCTION
.
562
10.5.2
THE
LIFE
SPAN
GRID
.
563
10.5.3
DETERMINING
THE
PARAMETERS
OF
THE
WEIBULL
DISTRIBUTION
.
565
10.5.4
TAKING
ACCOUNT
OF
UNITS
WHICH
HAVE
NOT
BECOME
DEFECTIVE
.
567
10.5.5
TAKING
ACCOUNT
OF
OTHER
LIFE
SPAN
CHARACTERISTICS
.
567
10.5.6
CORRELATION
BETWEEN
TEST
AND
FIELD
RESULTS
.
568
10.5.7
FAILURE
MECHANISMS
IN
THE
WEIBULL
ANALYSIS
.
569
10.6
ISOCHRONOUS
DIAGRAM
.
573
10.7
SERVICE
QUALITY
.
574
10.7.1
SERVICE
CREATION
.
575
10.7.2
SERVICE
ENGINEERING
.
575
10.7.3
SERVICE
MANAGEMENT
.
575
10.8
SUMMARY
.
577
REFERENCES
.
577
INDEX
.
581 |
| any_adam_object | 1 |
| author | Pfeifer, Tilo 1939- |
| author_GND | (DE-588)13594399X |
| author_facet | Pfeifer, Tilo 1939- |
| author_role | aut |
| author_sort | Pfeifer, Tilo 1939- |
| author_variant | t p tp |
| building | Verbundindex |
| bvnumber | BV014827840 |
| classification_rvk | QP 321 |
| ctrlnum | (OCoLC)76435823 (DE-599)BVBBV014827840 |
| discipline | Wirtschaftswissenschaften |
| edition | 3., completely rev. and enl. ed. |
| format | Book |
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| id | DE-604.BV014827840 |
| illustrated | Illustrated |
| indexdate | 2024-08-22T00:26:22Z |
| institution | BVB |
| isbn | 3446220038 |
| language | English German |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-010034851 |
| oclc_num | 76435823 |
| open_access_boolean | |
| owner | DE-19 DE-BY-UBM DE-210 DE-12 DE-1051 DE-29T DE-473 DE-BY-UBG DE-83 DE-634 |
| owner_facet | DE-19 DE-BY-UBM DE-210 DE-12 DE-1051 DE-29T DE-473 DE-BY-UBG DE-83 DE-634 |
| physical | XXXII, 587 S. graph. Darst. |
| publishDate | 2002 |
| publishDateSearch | 2002 |
| publishDateSort | 2002 |
| publisher | Hanser |
| record_format | marc |
| spelling | Pfeifer, Tilo 1939- Verfasser (DE-588)13594399X aut Qualitätsmanagement Quality management strategies, methods, techniques ; with 3 tables Tilo Pfeifer 3., completely rev. and enl. ed. München [u.a.] Hanser 2002 XXXII, 587 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 DNB Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010034851&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Pfeifer, Tilo 1939- Quality management strategies, methods, techniques ; with 3 tables Qualitätsmanagement (DE-588)4219057-5 gnd |
| subject_GND | (DE-588)4219057-5 |
| title | Quality management strategies, methods, techniques ; with 3 tables |
| title_alt | Qualitätsmanagement |
| title_auth | Quality management strategies, methods, techniques ; with 3 tables |
| title_exact_search | Quality management strategies, methods, techniques ; with 3 tables |
| title_full | Quality management strategies, methods, techniques ; with 3 tables Tilo Pfeifer |
| title_fullStr | Quality management strategies, methods, techniques ; with 3 tables Tilo Pfeifer |
| title_full_unstemmed | Quality management strategies, methods, techniques ; with 3 tables Tilo Pfeifer |
| title_short | Quality management |
| title_sort | quality management strategies methods techniques with 3 tables |
| title_sub | strategies, methods, techniques ; with 3 tables |
| topic | Qualitätsmanagement (DE-588)4219057-5 gnd |
| topic_facet | Qualitätsmanagement |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010034851&sequence=000001&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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