APA (7th ed.) Citation

Homburg, C., & Giering, A. (1999). Personal characteristics as moderators of the relationship between customer satisfaction and loyalty: An empirical analysis. Inst. für Marktorientierte Unternehmensführung.

Chicago Style (17th ed.) Citation

Homburg, Christian, and Annette Giering. Personal Characteristics as Moderators of the Relationship Between Customer Satisfaction and Loyalty: An Empirical Analysis. Mannheim: Inst. für Marktorientierte Unternehmensführung, 1999.

MLA (9th ed.) Citation

Homburg, Christian, and Annette Giering. Personal Characteristics as Moderators of the Relationship Between Customer Satisfaction and Loyalty: An Empirical Analysis. Inst. für Marktorientierte Unternehmensführung, 1999.