The Six Sigma way team fieldbook: an implementation guide for process improvement teams
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
McGraw-Hill
2002
|
| Schlagworte: | |
| Online-Zugang: | Publisher description Table of contents Inhaltsverzeichnis |
| Beschreibung: | Includes index |
| Beschreibung: | XVI, 403 S. Ill., graph. Darst. |
| ISBN: | 0071373144 |
Internformat
MARC
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| 245 | 1 | 0 | |a The Six Sigma way team fieldbook |b an implementation guide for process improvement teams |c Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh |
| 264 | 1 | |a New York [u.a.] |b McGraw-Hill |c 2002 | |
| 300 | |a XVI, 403 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes index | ||
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
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| 700 | 1 | |a Neuman, Robert P. |e Sonstige |4 oth | |
| 700 | 1 | |a Cavanagh, Roland R. |e Sonstige |4 oth | |
| 856 | 4 | |u http://www.loc.gov/catdir/description/mh024/2002282819.html |3 Publisher description | |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-009952911 | ||
Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Preface xiii
Part One. What a Six Sigma Project Team Needs
to Know Before It Gets Started 1
1. The Six Sigma System 3
What Is Six Sigma? 4
System Alignment: Tracking the Xs and Ys 7
Six Ingredients of Six Sigma 8
Moving Forward 11
Eyes on the Prize: Using Six Sigma Teams as a Learning Tool 11
2. Three Ways to Six Sigma 13
1. Process Improvement: Finding Targeted Solutions 14
2. Process Design/Redesign 16
3. Process Management for Six Sigma Leadership 19
Using All Three Strategies 21
Choosing a Six Sigma Approach 22
3. Organizing for Six Sigma 23
Role 1: The Leadership Group or Council 24
Role 2: Project Sponsors and Champions 25
Role 3: The Implementation Leader 26
Role 4: The Six Sigma Coach (Master Black Belt) 26
Role 5: The Team or Project Leader (Black Belt) 27
Role 6: Team Members 28
Role 7: The Process Owner 29
Black Belts, Master Black Belts, and Green Belts 30
Conclusion 31
vi Contents |I31
4. Selecting Winning Six Sigma Projects 32
Start Simply When Learning a New Language 33
Three Project Selection Essentials 34
Project Selection Process 35
Do s and Don ts When Selecting Projects 43
5. A Basic Toolkit for Team Leaders 44
A. Understanding Team Dynamics: The Evolution of Six Sigma Teams 44
B. Facilitation Skills 46
Meeting Tips for Six Sigma Teams 47
Basic Discussion Skills 51
C. Data Collection: The Right Tool for the Right Time 62
D. Organizational Communication 63
Getting Started 66
First Team Meeting Agenda 68
The Path Forward 70
Part Two. Leading a Six Sigma Project Team Through DMAIC 71
The Define Stage
6. Define the Opportunity 73
Define Step 1: Update and Expand Your DMAIC Project Charter 74
Charter Do s and Don ts 79
Define Step 2: Identify Customer Requirements 82
Defining Requirements Do s and Don ts 92
Define Step 3: Identifying and Documenting the Process 93
SIPOC Do s and Don ts 96
Finishing Your Define Work 98
7. Power Tools for Define 101
DMAIC Project Charter Worksheet 102
Problem/Opportunity Statement Worksheet 102
DMAIC Project Plan Worksheet 105
Gantt Chart 1Q7
Project Stakeholder Analysis Worksheet 109
Service or Output Requirement Instructions 110
Requirement Statement Worksheet
Kano Analysis Instructions yi
SIPOC Analysis and Map ^4
|^3| Contents vii
Define Completion Checklist 117
Define Tollgate Preparation Worksheet 118
The QFD Cycle 120
8. Coming Together as a Team 123
Tips for the Forming Stage 123
Troubleshooting and Problem Prevention for Define 124
The Measure Stage
9. Measuring Process Performance 127
Basic Measurement Concepts 128
Two Components of Measure 133
Getting Ready for Analyze 157
10. Power Tools for Measure 160
Measurement Planning Worksheet 162
CTQ Tree 164
Stratification Factors 165
Measurement Assessment Tree 166
Operational Definition Worksheet 167
Process and Population Sampling 170
Daily and Weekly Sampling Charts 174
Checksheet Development Instructions 175
Sigma Calculation Worksheet 177
Proportion Defective and Yield Calculation Instructions 180
Cost of Poor Quality (COPQ) Calculations 181
Measure Checklist 182
Tollgate Preparation Worksheet 184
Tracking Long Term Variation and Process Shifts 186
11. Guiding the Six Sigma Team in the Measure Stage 191
The Anatomy of Team Storming 192
Troubleshooting and Problem Prevention for Measure 194
Measure Do s and Don ts 195
The Analyze Stage
12. Analyzing Data and Investigating Causes 197
Becoming a Defect Detective 200
Data Analysis: Exploring 202
Data Analvsis: Generatine Hvrjotheses About Causps ?11
viii Contents 1ml
Data Analysis: Verifying Causes 218
Process Analysis: Exploring 223
Process Analysis: Generating Hypotheses About Causes 224
Process Analysis: Verifying Causes 227
Advanced Analytical Tools 229
Getting Ready for Improve 231
13. Power Tools for Analyze 235
Pareto Analysis and Chart 236
Run Chart, Trend Chart, Time Plot 238
Histogram or Frequency Plot 244
Cause and Effect Analysis (Fishbone or Ishikawa Diagram) 250
Relations Diagram 252
Scatter Plot or Correlation Diagram 254
Stratified Charts 255
Process Manipulation/Experimentation Worksheet 258
Detailed Process Maps or Flowcharts 261
Cross Functional or Deployment Process Map 263
Process Value and Time Analysis 265
Analyze Checklist 266
Analyze Tollgate Preparation Worksheet 266
Hypothesis Testing: Determining Statistical Significance 270
Regression and Correlation Analysis 274
Exploring Complex Relationships: Using Design of Experiments
to Screen, Verify, or Quantify Causes 277
14. Normal Data and Team Norms 280
1. Draw Attention to Team Progress 281
2. Build Momentum by Fixing Low Hanging Fruit 281
3. Revisit and Update Team Ground Rules 282
4. Pay More Attention to How the Team Works Together 283
Troubleshooting and Problem Prevention for Analyze 284
The Improve Stage
15. Improving the Process 286
Steps to Workable, Effective Solutions 288
Step 1. Generate Creative Solution Ideas: Learning to be
Practically Impossible 288
Step 2: Cook the Raw Ideas: Synthesizing Solution Ideas 292
[E9] Contents ix
Step 3. Select a Solution 294
Step 4. Pilot Test 297
Step 5. Implement Full Scale 301
Getting Ready for Control 302
16. Power Tools for Improve 305
Advanced Creativity Techniques 306
Assumption Busting 309
The Practicality Scale 310
Tree Diagram for Solution Development 312
Impact/Effort Matrix 314
Criteria or Decision Matrix 315
Force Field Analysis 317
Pilot Planning Checklist 319
Pilot Testing Debrief 321
Improve Checklist 322
Improve Tollgate Preparation Worksheet 324
FMEA (Failure Modes and Effects Analysis) 326
Design of Experiments (DOE) 329
17. At Last We re a Team! 330
Building Stakeholder Support (The Politics of Successful Change) 332
If a Tree Falls in the Woods ... 337
Improving the Team s Own Processes 338
Troubleshooting and Problem Prevention for Improve 338
Improve Do s and Don ts 340
The Control Stage
18. Control and Process Management 341
Part 1. Discipline 342
Part 2. Documenting the Improvement 342
Part 3. Keeping Score: Establishing Ongoing Process Measures 344
Part 4. Going the Next Step: Building a Process Management Plan 349
Ending the Project 351
19. Power Tools for Control 353
Process Documentation Checklist 354
Control Charts 354
Process Management Chart 362
Response Plan Worksheet 363
x Contents [|JB|
Process Dashboards 364
Control Checklist 365
Control Tollgate Preparation Worksheet 366
ZO. Guiding Your Team in the Control Stage 370
Troubleshooting and Problem Prevention for Control 371
Control Do s and Don ts 371
21. Six Sigma Process Design/Redesign 373
Think Before You Act 374
Implementing a Design/Redesign Project 376
Before You Begin: Have a Vision 377
Step 1: Define the Design/Redesign Goal, Scope, and Requirements 379
Step 2: Measure to Establish Baseline Performance 381
Step 3: Analyze the Critical Elements 382
Step 4: Improve: Designing and Implementing the New Process 384
Step 5: Control the New Process 391
Other Elements of the Design/Redesign Path 392
Index 393
|
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| indexdate | 2024-07-09T19:04:52Z |
| institution | BVB |
| isbn | 0071373144 |
| language | English |
| lccn | 2002282819 |
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| spelling | Pande, Peter S. Verfasser aut The Six Sigma way team fieldbook an implementation guide for process improvement teams Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh New York [u.a.] McGraw-Hill 2002 XVI, 403 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes index Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 s DE-604 Neuman, Robert P. Sonstige oth Cavanagh, Roland R. Sonstige oth http://www.loc.gov/catdir/description/mh024/2002282819.html Publisher description http://www.loc.gov/catdir/toc/mh023/2002282819.html Table of contents HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009952911&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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| title | The Six Sigma way team fieldbook an implementation guide for process improvement teams |
| title_auth | The Six Sigma way team fieldbook an implementation guide for process improvement teams |
| title_exact_search | The Six Sigma way team fieldbook an implementation guide for process improvement teams |
| title_full | The Six Sigma way team fieldbook an implementation guide for process improvement teams Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh |
| title_fullStr | The Six Sigma way team fieldbook an implementation guide for process improvement teams Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh |
| title_full_unstemmed | The Six Sigma way team fieldbook an implementation guide for process improvement teams Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh |
| title_short | The Six Sigma way team fieldbook |
| title_sort | the six sigma way team fieldbook an implementation guide for process improvement teams |
| title_sub | an implementation guide for process improvement teams |
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