Innovation in the service economy: the new wealth of nations
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Cheltenham, UK [u.a.]
Elgar
2002
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| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIX, 226 S. graph. Darst. |
| ISBN: | 1840646705 |
Internformat
MARC
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| 100 | 1 | |a Gallouj, Faíz |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Innovation in the service economy |b the new wealth of nations |c Faïz Gallouj |
| 264 | 1 | |a Cheltenham, UK [u.a.] |b Elgar |c 2002 | |
| 300 | |a XIX, 226 S. |b graph. Darst. | ||
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
List of figures vii
List of tables ix
Acknowledgements xi
Introduction xii
1. Innovation in Services: a Brief Survey 1
Introduction 1
The technologist approach 2
The service based and integrative approaches 18
Conclusion 26
2. An Extended Lancasterian Approach for Goods and
Services 28
Introduction 28
The product as a set of characteristics 29
The specificities of services 36
Services as a set of characteristics: an extended notion 42
Conclusion 65
3. Models of Innovation derived from a
Characteristics Based Approach 70
Introduction 70
Six models of innovation based on a dynamic of characteristics 70
What are the possible linkages between these various models? 92
Conclusion 104
4. The Organization of Innovation and the
Characteristics Based Approach 105
Introduction 105
The sources and determinants of innovation 106
The organization of innovation 115
An attempt to evaluate statistically the importance of the models 123
Diffusing and protecting innovation 127
Conclusion 129
v
5. Models of Innovation and Evolutionary Theory 131
Introduction 131
Evolutionary models of innovation 131
The characteristics based approach and the diversity of
innovation trajectories in services 138
The population approach and evolutionary theory 153
Conclusion 162
6. Characteristics, Worlds of Production and Worlds of
Innovation 163
Introduction 163
Conventions and worlds of production 164
Characteristics based approaches, conventions and the plurality of
worlds 169
Conventions and worlds of innovation 182
Conclusion 200
Conclusion 202
Bibliography 205
Index 217
Figures
1.1 The correspondences between Pavitt s taxonomy and Soete and 7
Miozzo s taxonomy
1.2 The main links between the different forms of innovation in
consultancy services 22
2.1 The product as defined by Saviotti and Metcalfe 30
2.2 A functional representation of a computer 31
2.3 The various forms of watch 32
2.4 The general technology cluster model 34
2.5 Typology of technologies 51
2.6 A representation of a product or service as a system of
characteristics and competences 54
2.7 The case of a pure , intangible service 55
2.8 The case of a pure service (including the coproduction
relationship) 57
2.9 The most general form 58
2.10 A possible representation of the provision of consultancy
services 60
2.11 Service provision in hotels 62
2.12 The blueprint of a discount brokerage service 64
2.13 The car as a good service hybrid 66
3.1 Representation of financial products in a diagram of
characteristics 74
3.2 The distinction between incremental and ameliorative
innovation 75
3.3 Proportional and non proportional innovation 77
3.4 A new service (S3) produced by recombining the characteristics
of two existing services (SI and S2) 79
3.5 Two autonomous new services (S2 and S3) produced by
splitting up the characteristics of an existing service (SI) 80
3.6 The formalization model and the analogy of cell differentiation 88
3.7 A formalization model of banking transactions (provision of
human capacities versus provision of technical capacities) 89
3.8 The process of industrialization in services in terms of the
dynamic of characteristics 98
vii
viii Innovation in the Service Economy
4.1 The possible sources of innovation as revealed by a
characteristics based approach to the product 106
4.2 A graphical representation of the chain of competences 112
4.3 The linkage between competence chains and models of
innovation 114
4.4 The stages in the development of a new life insurance product 120
4.5 The product as a set of characteristics and possible sources of
leakage 127
5.1 Extending the general concept of the product by incorporating
the nature of technologies 139
5.2 The change in the position and density of the technological
population between t,and t2 154
5.3 Specialization/fragmentation of the technological population 155
5.4 Combination of technological populations 156
5.5 Regression in technological populations 156
5.6 Trajectory of cognitive populations 157
5.7 A population approach applied to legal competences 158
5.8 A population approach to the competences deployed in a
commercial law firm 159
5.9 The population approach applied to recruitment consultancy
methods 160
5.10 Technological specialization 161
6.1 The initial representation of the product 171
6.2 A representation of the product taking into account the plurality
of worlds 171
6.3 The formalization industrialization trajectories 198
6.4 The service intensification trajectories 199
Tables
1.1 Share of total national investment in capital goods by sector in
the G7 countries 2
1.2 IT investment as a share of total equipment spending: selected
industries 3
1.3 Technologies and services: mutual relations of greater
complexity 5
1.4 The principal characteristics of the reverse product cycle 13
1.5 The main forms of innovation in financial services 15
1.6 The technological intensity of the example of innovations
cited 18
2.1 Various ways of expressing customer involvement in the
provision of services 39
2.2 A typology of products by degree of standardization of service
provision and service providers skill level 44
2.3 Taking account of the distinction between direct and indirect
product 50
3.1 The various models of innovation and the dynamic of
characteristics 71
3.2 The technical and service characteristics of a hotel product 82
3.3 Different modes of service product innovation 91
3.4 Some possible links between innovation models 94
3.5 Modes of service product innovation by type of service activity 95
4.1 The main sources of information, knowledge and competences
for innovation 108
4.2 The principal fields of knowledge deployed in a large
insurance company HO
4.3 The various models of innovation organization 122
4.4 Different modes of innovation organization in service firms 124
4.5 The models of innovation organization 126
4.6 The models of innovation organization according to service
industry 126
5.1 The variety of innovation trajectories in services 143
6.1 The worlds of the economies of grandeur 166
6.2 The worlds of production according to Salais and Storper 169
ix
x Innovation in the Service Economy
6.3 The multiplicity of products or final service characteristics [Y]
in different service organizations 173
6.4 The service characteristics in the Post Office s activities that fall
within the domain of the civic world 176
6.5 The worlds of service production 179
6.6 The worlds of service production from the perspective of a
characteristics based approach 181
6.7 The evolutionary theory of innovation in the light of
Boltanski and Thevenot s worlds 185
6.8 Salais and Storper s worlds of production and Pavitt s sectoral
taxonomy of technical change 193
6.9 The models of innovation integrated into the worlds of
production framework 194
6.10 Models of innovation organization and worlds of production 197
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| illustrated | Illustrated |
| indexdate | 2024-07-09T19:04:36Z |
| institution | BVB |
| isbn | 1840646705 |
| language | English |
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| physical | XIX, 226 S. graph. Darst. |
| publishDate | 2002 |
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| spelling | Gallouj, Faíz Verfasser aut Innovation in the service economy the new wealth of nations Faïz Gallouj Cheltenham, UK [u.a.] Elgar 2002 XIX, 226 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Service industries -- Technological innovations Customer services -- Technological innovations Innovationsmanagement (DE-588)4161817-8 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 gnd rswk-swf Dienstleistungssektor (DE-588)4012183-5 s Innovationsmanagement (DE-588)4161817-8 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009942379&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Gallouj, Faíz Innovation in the service economy the new wealth of nations Service industries -- Technological innovations Customer services -- Technological innovations Innovationsmanagement (DE-588)4161817-8 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| subject_GND | (DE-588)4161817-8 (DE-588)4012183-5 |
| title | Innovation in the service economy the new wealth of nations |
| title_auth | Innovation in the service economy the new wealth of nations |
| title_exact_search | Innovation in the service economy the new wealth of nations |
| title_full | Innovation in the service economy the new wealth of nations Faïz Gallouj |
| title_fullStr | Innovation in the service economy the new wealth of nations Faïz Gallouj |
| title_full_unstemmed | Innovation in the service economy the new wealth of nations Faïz Gallouj |
| title_short | Innovation in the service economy |
| title_sort | innovation in the service economy the new wealth of nations |
| title_sub | the new wealth of nations |
| topic | Service industries -- Technological innovations Customer services -- Technological innovations Innovationsmanagement (DE-588)4161817-8 gnd Dienstleistungssektor (DE-588)4012183-5 gnd |
| topic_facet | Service industries -- Technological innovations Customer services -- Technological innovations Innovationsmanagement Dienstleistungssektor |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009942379&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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