Service quality in leisure and tourism:
"This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. It examines the characteristics of service delivery and their implications for the management of service quality in the leisure and tourism industr...
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Wallingford [u.a.]
CABI Publ.
2003
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Zusammenfassung: | "This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. It examines the characteristics of service delivery and their implications for the management of service quality in the leisure and tourism industry. Suitable for students, researchers and leisure and tourism professionals, it relates the nature of the consumer experience to the planning, design and management of service delivery and critically evaluates the various quality management methods, systems, techniques and approaches that can be applied to the leisure and tourism business environment."--BOOK JACKET. |
| Beschreibung: | Literaturverz. S. 209 - 222 |
| Beschreibung: | IX, 230 S. graph. Darst. |
| ISBN: | 0851995411 |
Internformat
MARC
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| 100 | 1 | |a Williams, Christine |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Service quality in leisure and tourism |c Christine Williams and John Buswell |
| 264 | 1 | |a Wallingford [u.a.] |b CABI Publ. |c 2003 | |
| 300 | |a IX, 230 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Literaturverz. S. 209 - 222 | ||
| 520 | 1 | |a "This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. It examines the characteristics of service delivery and their implications for the management of service quality in the leisure and tourism industry. Suitable for students, researchers and leisure and tourism professionals, it relates the nature of the consumer experience to the planning, design and management of service delivery and critically evaluates the various quality management methods, systems, techniques and approaches that can be applied to the leisure and tourism business environment."--BOOK JACKET. | |
| 650 | 4 | |a Assurance qualité | |
| 650 | 7 | |a Kwaliteit |2 gtt | |
| 650 | 4 | |a Loisirs - Industrie | |
| 650 | 7 | |a Management |2 gtt | |
| 650 | 7 | |a Toerisme |2 gtt | |
| 650 | 4 | |a Tourisme | |
| 650 | 4 | |a Leisure industry | |
| 650 | 4 | |a Quality assurance | |
| 650 | 4 | |a Tourism | |
| 650 | 0 | 7 | |a Servicepolitik |0 (DE-588)4234502-9 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Qualitätsmanagement |0 (DE-588)4219057-5 |2 gnd |9 rswk-swf |
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| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Buswell, John |e Verfasser |4 aut | |
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| 999 | |a oai:aleph.bib-bvb.de:BVB01-009920363 | ||
Datensatz im Suchindex
| _version_ | 1804129370538770432 |
|---|---|
| adam_text | Contents
Introduction vii
Part 1: Understanding Quality in Leisure and Tourism 1
1. The Leisure and Tourism Product 3
2. Quality as a Goal 19
3. The Consumer 26
4. Concepts of Quality in Leisure and Tourism 38
5. Customer Satisfaction 59
6. The Leisure and Tourism Experience 68
Part 2: Designing Quality 83
7. Characteristics of Service 85
8. Service Design 93
9. Capacity Management and Organizational Performance 117
Part 3: Achieving or Delivering Quality 131
10. Quality and Culture Change 133
11. Quality Management Systems 148
12. Quality Management Tools and Techniques 159
13. Measurement of Quality 170
14. Quality and Human Resource Management 190
Conclusions 205
References 209
Index 223
|
| any_adam_object | 1 |
| author | Williams, Christine Buswell, John |
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| building | Verbundindex |
| bvnumber | BV014595025 |
| callnumber-first | G - Geography, Anthropology, Recreation |
| callnumber-label | G155 |
| callnumber-raw | G155.A1 |
| callnumber-search | G155.A1 |
| callnumber-sort | G 3155 A1 |
| callnumber-subject | G - General Geography |
| classification_rvk | QQ 940 |
| ctrlnum | (OCoLC)50228081 (DE-599)BVBBV014595025 |
| dewey-full | 910/.68/4 338.4791 |
| dewey-hundreds | 900 - History & geography 300 - Social sciences |
| dewey-ones | 910 - Geography and travel 338 - Production |
| dewey-raw | 910/.68/4 338.4791 |
| dewey-search | 910/.68/4 338.4791 |
| dewey-sort | 3910 268 14 |
| dewey-tens | 910 - Geography and travel 330 - Economics |
| discipline | Wirtschaftswissenschaften Geographie |
| format | Book |
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| illustrated | Illustrated |
| indexdate | 2024-07-09T19:04:04Z |
| institution | BVB |
| isbn | 0851995411 |
| language | English |
| lccn | 2002010655 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009920363 |
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| physical | IX, 230 S. graph. Darst. |
| publishDate | 2003 |
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| spelling | Williams, Christine Verfasser aut Service quality in leisure and tourism Christine Williams and John Buswell Wallingford [u.a.] CABI Publ. 2003 IX, 230 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Literaturverz. S. 209 - 222 "This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. It examines the characteristics of service delivery and their implications for the management of service quality in the leisure and tourism industry. Suitable for students, researchers and leisure and tourism professionals, it relates the nature of the consumer experience to the planning, design and management of service delivery and critically evaluates the various quality management methods, systems, techniques and approaches that can be applied to the leisure and tourism business environment."--BOOK JACKET. Assurance qualité Kwaliteit gtt Loisirs - Industrie Management gtt Toerisme gtt Tourisme Leisure industry Quality assurance Tourism Servicepolitik (DE-588)4234502-9 gnd rswk-swf Qualitätsmanagement (DE-588)4219057-5 gnd rswk-swf Tourismus (DE-588)4018406-7 gnd rswk-swf Tourismus (DE-588)4018406-7 s Servicepolitik (DE-588)4234502-9 s Qualitätsmanagement (DE-588)4219057-5 s DE-604 Buswell, John Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009920363&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Williams, Christine Buswell, John Service quality in leisure and tourism Assurance qualité Kwaliteit gtt Loisirs - Industrie Management gtt Toerisme gtt Tourisme Leisure industry Quality assurance Tourism Servicepolitik (DE-588)4234502-9 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Tourismus (DE-588)4018406-7 gnd |
| subject_GND | (DE-588)4234502-9 (DE-588)4219057-5 (DE-588)4018406-7 |
| title | Service quality in leisure and tourism |
| title_auth | Service quality in leisure and tourism |
| title_exact_search | Service quality in leisure and tourism |
| title_full | Service quality in leisure and tourism Christine Williams and John Buswell |
| title_fullStr | Service quality in leisure and tourism Christine Williams and John Buswell |
| title_full_unstemmed | Service quality in leisure and tourism Christine Williams and John Buswell |
| title_short | Service quality in leisure and tourism |
| title_sort | service quality in leisure and tourism |
| topic | Assurance qualité Kwaliteit gtt Loisirs - Industrie Management gtt Toerisme gtt Tourisme Leisure industry Quality assurance Tourism Servicepolitik (DE-588)4234502-9 gnd Qualitätsmanagement (DE-588)4219057-5 gnd Tourismus (DE-588)4018406-7 gnd |
| topic_facet | Assurance qualité Kwaliteit Loisirs - Industrie Management Toerisme Tourisme Leisure industry Quality assurance Tourism Servicepolitik Qualitätsmanagement Tourismus |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009920363&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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