Business ethics: a stakeholder and issues management approach
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Mason, Ohio
Thomson/South-Western
2003
|
| Ausgabe: | 3. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references (p. 459-474) and index |
| Beschreibung: | XVI, 487 S. Ill., graph. Darst. |
| ISBN: | 0030184584 |
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| 100 | 1 | |a Weiss, Joseph W. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Business ethics |b a stakeholder and issues management approach |c Joseph W. Weiss |
| 250 | |a 3. ed. | ||
| 264 | 1 | |a Mason, Ohio |b Thomson/South-Western |c 2003 | |
| 300 | |a XVI, 487 S. |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references (p. 459-474) and index | ||
| 650 | 4 | |a Poslovna etika | |
| 650 | 4 | |a Business ethics | |
| 650 | 4 | |a Issues management | |
| 650 | 4 | |a Social responsibility of business | |
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CONTENTS
Preface xi
Chapter I
Business Ethics,the Changing Environment, and
Stakeholder Management I 1.1 Business Ethics and the Changing Environment 1
Seeing the "Big Picture" 3
Environmental Forces and Stakeholders 3
Stakeholder Management Approach 6
1.2 What Is Business Ethics? Why Does It Matter? 7
What Are Unethical Business Practices? 8
Why Does Ethics Matter in Business? 9
Working for the Best Companies 10
1.3 Levels of Business Ethics 10
RU 486: A Story 10
Asking Key Questions 13
1.4 Five Myths about Business Ethics 14
Myth 1: "Ethics Is a Personal, Individual Affair, Not a Public or
Debatable Matter" 15
Myth 2: "Business and Ethics Do Not Mix" 17
Myth 3: "Ethics in Business Is Relative" 18
Myth 4: "Good Business Means Good Ethics" 18
Myth 5: "Information and Computing Are Amoral" 19
1.5 Why Use Ethical Reasoning in Business? 20
1.6 Can Business Ethics Be Taught and Trained? 21
Stages of Moral Development 22
Kohlberg's Study and Business Ethics 23
1.7 Plan of the Book 24
Summary 24
Questions 26
Exercises 27
Ethical Dilemma: You're in the Hot Seat 28
CONTENTS
iv Chapter 2
Stakeholder and Issues Management Approaches 29
2.1 Why Use a Stakeholder Management Approach for Business Ethics? 29
2.2 Stakeholder Management Approach Defined 33
Stakeholders 34
Stakes 34
2.3 How to Execute a Stakeholder Analysis 35
Step 1: Mapping Stakeholder Relationships 36
Step 2: Mapping Stakeholder Coalitions 37
Step 3: Assessing the Nature of Each Stakeholder's Interest 39
Step 4: Assessing the Nature of Each Stakeholder's Power 39
Step 5: Identifying Stakeholder Ethics and Moral Responsibilities 42
Step 6: Developing Specific Strategies and Tactics 43
Step 7: Monitoring Shifting Coalitions 47
Stakeholder Analysis and the Third Party Objective Observer Role 47
Summary of Stakeholder Analysis 47
2.4 Stakeholder Approach and Ethical Reasoning 48
2.5 Moral Responsibilities of Functional Area Professionals 48
Marketing and Sales Professionals and Managers as Stakeholders 50
R D Engineering Professionals and Managers as Stakeholders 51
Public Relations Managers as Stakeholders 51
Human Resource Managers as Stakeholders 52
Summary of Managerial Moral Responsibilities 52
2.6 Three Issues Management Approaches 53
First Approach: 6 Step Issue Management Process 54
Second Approach: 7 Phase Issue Development Process 54
Third Approach: 4 Stage Issue Life Cycle 58
Issues Management and Stakeholder Analysis 61
2.7 Two Crisis Management Approaches 62
First Approach: Precrisis through Resolution 62
Second Approach: Reaction through Accommodation 63
Crisis Management Recommendations 65
Summary 65
Questions 67
Exercises 68
Ethical Dilemma: Who Is Responsible to Whom? 69
Chapter 3
Ethical Principles, Quick Tests, and Decision Making
Guidelines 71 3.1 Decision Criteria for Ethical Reasoning 71
Three Criteria in Ethical Reasoning 76
Moral Responsibility 76
CONTENTS v 3.2 Ethical Relativism: A Self Interest Approach 78
Ethical Relativism and Stakeholder Analysis 79
3.3 Utilitarianism: A Consequentialist (Results Based) Approach 80
Utilitarianism and Stakeholder Analysis 81
3.4 Universalism: A Deonotological (Duty Based) Approach 82
Universalism and Stakeholder Analysis 83
3.5 Rights: An Entitlement Based Approach 83
Rights and Stakeholder Analysis 84
3.6 Justice: Procedures, Compensation, Retribution 84
Rights, Power, and "Transforming Justice" 86
Justice and Stakeholder Analysis 87
3.7 Immoral, Amoral, and Moral Management 87
3.8 Four Social Responsibility Roles 89
3.9 Individual Ethical Decision Making Styles 92
Communication and Negotiating across Ethical Styles 94
3.10 Quick Ethical Tests 94
3.11 Concluding Comments 95
Back to Louise Simms . 96
Summary 96
Questions 97
Exercises 98
Ethical Dilemma: Now What Should I Do? 99
Chapter 4
The Corporation and Internal Stakeholders:Value Based
Moral Dimensions of Leadership, Strategy, Structure,
Culture, and Self Regulation 101 4.1 Stakeholder Management and Value Based Organizational
Systems 101
Built to Last or Creatively Destruct? 102
Creative Destruction 104
Value Based Organizational Systems and Stakeholders 105
Creative Reconstruction 106
Balancing Internal Stakeholder Values in the Organization 106
4.2 A 10 Step, Value Based Stakeholder Management Assessment 109
Step 1: Determine the Problem or Opportunity and Gain Top Leader
Support 111
Step 2: Review and Develop the Vision, Mission, Values, and Ethics
Code 111
Step 3: Use a Value Based Stakeholder Readiness Checklist 112
Step 4: Develop Performance and Responsibility Measures and Get
Feedback 113
Step 5: Identify Stakeholder Level of Responsiveness and Responsibility
in the Corporate Strategy 113
CONTENTS
| vi
Step 6: Determine the Organization's Systems Alignment 113
Step 7: Conduct Baseline and "Gap Analysis" Between Current ("As Is")
and Desired Future State 114
Step 8: Create Benchmarks 114
Step 9: Develop Summary Report with Recommendations 114
Step 10: Review Results and Recommendations with Senior Management
and Other Stakeholders 114
4.3 Leadership and Strategy 115
Leadership 115
Strategy 125
4.4 Culture, Structure, and Systems 129
High Ethics Companies 129
Organizational Culture Defined 129
Observing Organizational Culture 130
Strong Corporate Culture Traits and Values 131
Cultures in Trouble 131
Organizational Structure 134
Boundaryless and Networked Organizations 136
Organizational Systems 136
4.5 Corporate Self Regulation: Challenges and Issues 138
Ethics Codes 140
Ombudspersons and Peer Review Programs 142
Ethics Programs 143
Summary 144
Questions 146
Exercises 147
Ethical Dilemma: Whose Values? Whose Decision? 148
Chapter 5
The Corporation and External Stakeholders: Managing
Moral Responsibility in the Marketplace 149 5.1 Managing Corporate Responsibility in the Marketplace: Crises and
Opportunities 149
Classic Corporate Crises 151
Managing Opportunities and Growth Responsibly 157
Focus of the Chapter 159
5.2 Managing Corporate Responsibility with External Stakeholders 159
The Corporation as Social and Economic Stakeholder 159
The Social Contract 159
Covenantal Ethic 161
Pragmatic Principles for Corporate Stakeholder Relationships 161
The Moral Basis and Social Power of Corporations as Stakeholders 161
Corporate Philanthropy 162
Issues Management and Corporate Responsibility 162
CONTENTS
vij |
Who Manages Corporate Issues Management? 164
5.3 Corporate Responsibility toward Consumer Stakeholders 165
U.S., French, and German Consumers 166
Corporate Responsibilities and Consumer Rights 166
Free Market Theory: Relationship between Consumers
and Corporations 167
Problems with the Free Market Theory 168
Mixed Market Economies 169
5.4 Corporate Responsibility in Advertising, Product Safety,
and Liability 169
Ethics and Advertising 170
The FTC and Advertising 170
Advertising and the Internet 171
Paternalism or Manipulation ? 173
Arguments for Advertising 174
Arguments against (Questionable) Advertising 174
Fast Food Nation 175
Tobacco and Alcohol Advertising 176
Ethics and Advertising 177
Advertising and Free Speech 177
Product Safety and Liability 178
How Safe Is Safe? The Ethics of Product Safety 178
Product Liability Doctrines 181
Legal and Moral Limits of Product Liability 182
Proactive Action by States 184
5.5 Corporate Responsibility and the Environment 184
Most Significant Environmental Problems 185
Causes of Environmental Pollution 188
Enforcement of Environmental Laws 189
The Ethics of Ecology 190
Green Marketing, Environmental Justice, and Industrial Ecology 191
Rights of Future Generations and Right to a Livable Environment 191
Value Based Stakeholder Management Practices and the
Environment 192
Recommendations to Managers 193
Summary 198
Questions 200
Exercises 201
Ethical Dilemma: Ethical? Or Entrapment? 203
Chapter 6
Employee Stakeholders and the Corporation 205
6.1 Employee Stakeholders: The Workforce in the 21st Century 206
The Changing Workforce 207
CONTENTS
VMJ Issues and Implications of Workforce Changes 209
Advancement of Women in the Workforce 211
Changing Workforce Values 212
Generational Value Differences 213
6.2 The Changing Social Contract between Corporations
and Employees 215
6.3 Employee and Employer Rights and Responsibilities 217
Moral Foundation of Employee Rights 218
The Principle of Balance in the Employee and Employer Social Contract
and the Reality of Competitive Change 219
Rights from Government Legislation 220
Rights and Responsibilities between Employers and Employees 220
Employer Responsibilities to Employees 220
Employee Responsibilities to Employers 222
Employee Rights in the Workplace 223
6.4 Discrimination, Equal Employment Opportunity, and Affirmative
Action 231
Discrimination 232
Equal Employment Opportunity and the Civil Rights Act 232
Age and Discrimination in the Workplace 233
Comparable Worth and Equal Pay 234
Affirmative Action 234
Ethics and Affirmative Action 235
Reverse Discrimination: Arguments against Affirmative Action 236
Supreme Court Rulings and Reverse Discrimination 237
6.5 Sexual Harassment in the Workplace 240
What Is Sexual Harassment? 240
Who Is Liable? 241
Tangible Employment Action and Vicarious Liability 241
Sexual Harassment and Foreign Firms in the United States 243
6.6 Whistle Blowing versus Organizational Loyalty 246
When Whistle Blowers Should Not Be Protected 247
Factors to Consider before Blowing the Whistle 248
Managerial Steps to Prevent External Whistle Blowing 249
Summary 250
Questions 250
Exercises 251
Ethical Dilemma: Cheating or Leveling the Playing Field? 253
Chapter 7
The Global Environment, Stakeholder Management,
and Multinational Corporations 255 7.1 The Connected Global Economy and Globalization 255
Globalization and the Forces of Change 257
CONTENTS jx I
Globalization: Managing Competitiveness 260
"Smart Globalization" 262
World's Most Admired Companies: Best Practices 263
Issues with Globalization: The Dark Side 265
7.2 Capitalism: One System with Different Faces 270
The Faces of Global Capitalism 271
MetaCapitalism 275
American Capitalism and Management 276
September 11, 2001: A Turning Point? 280
7.3 Multinational Enterprises as Stakeholders 281
Power of Multinational Enterprises 281
Misuses ofMNE Power 283
MNE Perspective 285
Host Country Perspective 288
7.4 MNE Guidelines for Managing Morality 289
7.5 Stakeholder Management: Ethical International Decision Making
Methods 292
Context of Global Ethical Decision Making 292
External Corporate Monitoring Groups 293
Individual Stakeholder Methods for Ethical Decision Making 294
Four Typical Styles of International Ethical Decision Making 295
Hypernorms, Local Norms, and Creative Ethical Navigation 296
Value Based Stakeholder Management 298
Summary 298
Questions 300
Exercises 301
Ethical Dilemma: Jane's New Assignment 302
Ethical Dilemma: Who's Training Whom? 303
Chapter 8
Business Ethics in the Twenty First Century 305 8.1 A Perspective on Business and Ethics Since September 11,2001 305
Vulnerability of Nation States: Shifting Coalitions
and Collaboration 305
National and Individual Security: Threats ofBio
and Cyberterrorism 306
Information Monitoring, Profiling, and Privacy: Cost of Freedom? 308
Diversity, Tolerance, and Stereotyping 308
Courage, Compassion, and Community 309
Is This a "Just War"? 310
8.2 Emerging Macro Ethical Issues in the Twenty First Century 311
First and Third World Divides: Economic, Technological, Political,
and Ideological 311
The Human Genome Project, Cloning, and the Issue "What Is the Human
Self?" 312
CONTENTS
x The Environment: Free Market Commodity or Sustainable
Stakeholder? 314
The Future of Globalization 316
8.3 The Technology Revolution and Ethics 317
Ethical Issues 318
8.4 The Changing Workforce 321
A Workforce Faces Crisis 322
A Workforce in Transition: Between Old and New Economies 323
The Aging Workforce 324
Women in the Workforce 324
Ethnic and Cultural Diversity in the Workforce 325
Workers with Disabilities 325
The Education Gap in the Workforce 326
8.5 Stakeholder Management and Ethical Navigation 326
Ethical Leadership in and among Companies 327
Navigating Ethics in the Global Business Environment 328
Think Globally, Act Locally 329
Summary 332
September 11, 2001: A Turning Point 332
Other Future Issues 333
Questions 334
Exercises 335
Cases 337 Case 1: Microsoft: Industry Predator or Fierce Competitor? 337
Case 2: Dow Corning Corporation and Silicone Breast Implants 351
Case 3: The "Almost Crisis": Intel's Pentium Chip Problem 361
Case 4: What's Written versus What's Reality: Ethical Dilemmas
in a Hi Tech Public Relations Firm 366
Case 5: Merrill Lynch's Entry into On Line Trading 375
Case 6: Fleet Bank/BankBoston Merger: Culture Clash: Back
to the Future 386
Case 7: In the Beginning, Napster: Killer App or Illegal Weapon? 403
Case 8: Trouble in Paris: EuroDisney's Experiment 410
Case 9: General Motors versus the Media, Dateline NBC 418
Case 10: Stella Liebeck versus The McDonald's Corporation: Product
(for Judicial System) Liability? 422
Case 11: Colt and the Gun Control Controversy 428
Case 12: Women in Public Accounting (and Other Professions):
Gender and Workplace Obstacles 437
Case 13: DoubleClick's Battle over On Line Privacy 446
NOTES 459
Index 475 |
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| id | DE-604.BV014437261 |
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| indexdate | 2024-09-23T16:08:36Z |
| institution | BVB |
| isbn | 0030184584 |
| language | English |
| lccn | 2001057716 |
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| spelling | Weiss, Joseph W. Verfasser aut Business ethics a stakeholder and issues management approach Joseph W. Weiss 3. ed. Mason, Ohio Thomson/South-Western 2003 XVI, 487 S. Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references (p. 459-474) and index Poslovna etika Business ethics Issues management Social responsibility of business Unternehmensethik (DE-588)4202404-3 gnd rswk-swf Unternehmensethik (DE-588)4202404-3 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009869016&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Weiss, Joseph W. Business ethics a stakeholder and issues management approach Poslovna etika Business ethics Issues management Social responsibility of business Unternehmensethik (DE-588)4202404-3 gnd |
| subject_GND | (DE-588)4202404-3 |
| title | Business ethics a stakeholder and issues management approach |
| title_auth | Business ethics a stakeholder and issues management approach |
| title_exact_search | Business ethics a stakeholder and issues management approach |
| title_full | Business ethics a stakeholder and issues management approach Joseph W. Weiss |
| title_fullStr | Business ethics a stakeholder and issues management approach Joseph W. Weiss |
| title_full_unstemmed | Business ethics a stakeholder and issues management approach Joseph W. Weiss |
| title_short | Business ethics |
| title_sort | business ethics a stakeholder and issues management approach |
| title_sub | a stakeholder and issues management approach |
| topic | Poslovna etika Business ethics Issues management Social responsibility of business Unternehmensethik (DE-588)4202404-3 gnd |
| topic_facet | Poslovna etika Business ethics Issues management Social responsibility of business Unternehmensethik |
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