Essentials of management information systems: managing the digital firm
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Upper Saddle River, NJ
Prentice Hall
2003
|
| Ausgabe: | 5. ed., international ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | Includes bibliographical references and index |
| Beschreibung: | Getr. Zählung Ill., graph. Darst. |
| ISBN: | 0130495425 |
Internformat
MARC
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| 245 | 1 | 0 | |a Essentials of management information systems |b managing the digital firm |c Kenneth C. Laudon ; Jane P. Laudon |
| 250 | |a 5. ed., international ed. | ||
| 264 | 1 | |a Upper Saddle River, NJ |b Prentice Hall |c 2003 | |
| 300 | |a Getr. Zählung |b Ill., graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 500 | |a Includes bibliographical references and index | ||
| 650 | 4 | |a Management information systems | |
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Datensatz im Suchindex
| _version_ | 1804129256880472064 |
|---|---|
| adam_text | Part I Organizations, Management, and the
Networked Enterprise 1
Chapter 1 Managing the Digital Firm 2
Chapter 2 Information Systems in the Enterprise 36
Chapter 3 Information Systems, Organizations, Management, and Strategy 70
Chapter 4 The Digital Firm: Electronic Commerce and Electronic Business 106
Chapter 5 Ethical and Social Issues in the Digital Firm 140
PART I PROJECT Analyzing Business Processes for an Enterprise System 174
Part II Information Technology
Infrastructure 175
Chapter 6 Managing Hardware and Software Assets 176
Chapter 7 Managing Data Resources 218
Chapter 8 Telecommunications and Networks 248
Chapter 9 The Internet and the New Information Technology Infrastructure 276
PART II Project Creating a New Internet Business 310
Part III Management and Organizational
Support Systems for the Digital Firm
313
Chapter 10 Managing Knowledge for the Digital Firm 314
Chapter 11 Enhancing Management Decision making for the Digital Firm 348
PART III Project Designing an Enterprise Information Portal 378
Part IV Building Information Systems in the
Digital Firm 379
Chapter 12 Redesigning the Organization with Information Systems 380
Chapter 13 Understanding the Business Value of Systems and Managing Change 414
Chapter 14 Information Systems Security and Control 450
PART IV Project Redesigning Business Processes for Healthlite Yogurt Company 484
International Case Studies 487
References R 1
Indexes I 1
Photo and Screen Shot
Credits P 1
Part I Organizations, Management, and the
Networked Enterprise 1
Chapter 1 Managing the Digital Firm 2
/. 1 Why Information Systems? 4
The Competitive Business Environment and the Emerging Digital Firm, 4 • What Is
an Information System?, 7 * A Business Perspective on Information Systems, 9 •
Window on Technology: UPS Competes Globally with Information Technology, 10*
MIS in Action: Manager s Toolkit: How to Analyze a Business Information System
Problem, 11
1.2 Contemporary Approaches to Information Systems 14
Technical Approach, 14 • Behavioral Approach, 14 • Approach of This Text:
Sociotechnical Systems, 14
1.3 Toward the Digital Firm: The New Role of Information Systems
in Organizations 15
The Widening Scope of Information Systems, 15 • The Network Revolution and the
Internet, 16 • New Options for Organizational Design: The Digital Firm and the
Collaborative Enterprise, 18 • The Digital Firm: Electronic Commerce, Electronic
Business, and New Digital Relationships, 21 • Window on Organizations: Fast Paced
Fashions at Li Fung, 22
1.4 Learning to Use Information Systems: New Opportunities
with Technology 24
MIS in Action: Decisionmaking: Planning a New Internet Business, 25 • The
Challenge of Information Systems: Key Management Issues, 26 • Integrating Text with
Technology: New Opportunities for Learning, 29 • Make IT Your Business, 29
Management Wrap Up 30 • Summary 30 • Key Terms 31 • Review Questions 31 •
Application Software Exercise: Database Exercise: Converting Data to Useful
Information for Management Analysis 32 • Group Project 32 • Tools for Interactive
Learning 32 • Case Study: Cisco Systems: Poster Child for the Digital Firm? 33
CHAPTER 2 INFORMATION SYSTEMS IN THE ENTERPRISE 36
2.1 Key System Applications in the Organization 38
Different Kinds of Systems, 39 • Six Major Types of Systems, 40 • Relationship of
Systems to One Another, 45
2.2 Systems from a Functional Perspective 46
Sales and Marketing Systems, 47 • Manufacturing and Production Systems, 47 •
Window on Management: Safilo Sees Its Way to Better Sales, 48 • Finance and
Accounting Systems, 49 • Human Resources Systems, 50
I Contents
2.3 Integrating Functions and Business Processes: Customer Relationship
Management, Supply Chain Management, Collaborative Commerce,
and Enterprise Systems 51
Business Processes and Information Systems, 51 • Customer Relationship Management
and Supply Chain Management, 52 • Window on Organizations: Customer
Relationship Management Sweeps Europe, 54 • MIS in Action: Manager s Toolkit:
How to Benefit from Customer Relationship Management, 55 • Collaborative
Commerce and Industrial Networks, 56 • Enterprise Systems, 59 • MIS in Action:
Decisionmaking: Analyzing Enterprise Process Integration, 61
2.4 International Information Systems 62
Forms of Global Business Organization, 62 • Global System Configuration, 63 •
Make IT Your Business, 64
Management Wrap Up 64 • Summary 65 • Key Terms 66 • Review Questions 66 •
Application Software Exercise: Spreadsheet Exercise: Improving Supply Chain
Management 67 • Group Project 67 • Took for Interactive Learning 67 • Case Study:
Can Adr P Renew Itself with New Information Systems? 67
Chapter 3 information Systems, Organizations, Management,
and Strategy 7O
3.1 Organizations and Information Systems 73
What Is an Organization?, 73 * Common Features of Organizations, 74 • Unique
Features of Organizations, 76 • Window on Organizations: E Commerce: Chinese
Style, 78
3.2 The Changing Role of Information Systems in Organizations 79
Information Technology Infrastructure and Information Technology Services, 79 •
How Information Systems Affect Organizations, 80 • The Internet and
Organizations, 82
3.3 Managers, Decision Making, and Information Systems 83
The Role of Managers in Organizations, 83 • Managers and Decision Making, 84 •
Implications for the Design and Understanding of Information Systems, 88
3.4 Information Systems and Business Strategy 88
What Is a Strategic Information System?, 88 • Business Level Strategy and the Value
Chain Model, 89 • Window on Technology : NextCard Direct Markets with the
Internet, 91 • Firm Level Strategy and Information Technology, 95 • Industry Level
Strategy and Information Systems: Competitive Forces and Network Economics, 96 •
MIS in Action: Manager s Toolkit: Identifying Opportunities for Strategic Information
Systems, 98 • Using Systems for Competitive Advantage: Management Issues, 99 •
Make IT Your Business, 99
Management Wrap Up 100 • Summary 100 • Key Terms 101 • Review
Questions 101 • Application Software Exercise: Database Exercise: Using a Database
for Strategic Business Development 102 • Group Project 102 • Tools for Interactive
Learning 103 • Case Study: Can GE Prosper with a Digital Firm Strategy? 103
Chapter 4 the Digital. Firm: Electronic Commerce and
Electronic Business 1O6
4.1 Electronic Commerce, Electronic Business, and the Emerging
Digital Firm 109
Internet Technology and the Digital Firm, 109 • New Business Models and Value
Propositions, 110
I Contents xi
4.2 Electronic Commerce 114
Categories of Electronic Commerce, 114 • Customer Centered Retailing, 115 •
Business to Business Electronic Commerce: New Efficiencies and Relationships, 118 •
Window on Management: Mitsubishi Revs Up its Dealer Networks, 120 • Window
on Organizations: Can Covisint Succeed as an Auto Industry Net Marketplace?, 122 •
Electronic Commerce Payment Systems, 123
4.3 Electronic Business and the Digital Firm 125
How Intranets Support Electronic Business, 125 • Intranets and Group
Collaboration, 126 • Intranet Applications for Electronic Business, 126 • Supply
Chain Management and Collaborative Commerce, 129
4.4 Management Challenges and Opportunities 131
Unproven Business Models, 132 • Business Process Change Requirements, 132 •
Legal Issues, 133 • Security and Privacy, 133 * MIS in Action: Manager s Toolkit:
Digitally Enabling the Enterprise: Top Questions to Ask, 133 • Make IT Your
Business, 134
Management Wrap Up 134 • Summary 135 • Key Terms 136 • Review
Questions 136 • Application Software Exercise: Spreadsheet Exercise: Analyzing a
Dot.com Business 137 • Croup Project 137 • Tools for Interactive Learning 137 •
Case Study: The Collapse ofWebvan 137
CHAPTER 5 ETHICAL AND SOCIAL ISSUES IN THE DIGITAL FIRM 1 4O
5.1 Understanding Ethical and Social Issues Related to Systems 142
A Model for Thinking About Ethical, Social, and Political Issues, 143 * Moral
Dimensions of the Information Age, 143 • Key Technology Trends That Raise Ethical
Issues, 144
5.2 Ethics in an Information Society 145
Basic Concepts: Responsibility, Accountability, and Liability, 145 * MIS in Action:
Manager s Toolkit: How to Conduct an Ethical Analysis, 146 • Candidate Ethical
Principles, 146 • Professional Codes of Conduct, 147 • Some Real World Ethical
Dilemmas, 147 • MIS in Action: Decisionmaking: What to Do About Employee
Web Usage, 148
5.3 The Moral Dimensions of Information Systems 148
Information Rights: Privacy and Freedom in the Internet Age, 148 • Window on
Organizations: Can P3P Give Users Back Their Privacy?, 154 • Property Rights:
Intellectual Property, 155 • Window on Technology: Napster and Gnutella Rock the
Entertainment Industry, 158 • Accountability, Liability, and Control, 1 58 • System
Quality: Data Quality and System Errors, 161 • Quality of Life: Equity, Access, and
Boundaries, 162 • Management Actions: A Corporate Code of Ethics, 167 • Make
IT Your Business, 167
Management Wrap Up 168 • Summary 168 • Key Terms 169 • Review
Questions 169 • Application Software Exercise: Word Processing and Web Page
Development Tool Exercise: Creating a Simple Web Site 170 • Group Project 170 •
Tools for Interactive Learning 170 • Case Study: Will FBI s Carnivore Eat Our
Privacy? 171
Part I Analyzing Business Processes for an Enterprise
Project System 174
I Contents
Part II Information Technology
Infrastructure 175
chapter 6 managing hardware and software assets 176
6.1 Computer Hardware and Information Technology Infrastructure 179
The Computer System, 179 • The CPU and Primary Storage, 179 • Computer
Processing, 181
6.2 Storage, Input and Output Technology 182
Secondary Storage Technology, 182 • Input and Output Devices, 184 • Batch and
On Line Input and Processing, 185 • Interactive Multimedia, 186
6.3 Categories of Computers and Computer Systems 187
Classifying Computers, 187 • Computer Networks and Client/Server
Computing, 188 • Network Computers and Peer to Peer Computing, 189 •
Window on Organizations: Peer to Peer or Network Computing: Which Is Best for
Your Firm?, 190
6.4 Types of Software 190
System Software and PC Operating Systems, 191 • Application Software and
Programming Languages, 195 • Fourth Generation Languages and PC Software
Tools, 197 • Software for Enterprise Integration, 202
6.5 Contemporary Tools for Software Development 203
Object Oriented Programming, 203 • Java, 204 • Hypertext Markup Language
(HTML) and XML, 205 • Window on Technology: How Can XML Help
Businesses?, 206
6.6 Managing Hardware and Software Assets 207
Hardware Requirements for Electronic Commerce and the Digital Firm, 207 •
Total Cost of Ownership (TCO) of Technology Assets, 207 • MIS in Action:
Decisionmaking: Capacity Planning for Electronic Commerce, 208 • Rent or Build
Decisions: Using Technology Service Providers, 208 • MIS in Action: Manager s
Toolkit: How to Calculate the Total Cost of Ownership (TCO) of Technology
Assets, 209 • Make IT Your Business, 210
Management Wrap Up 211 * Summary 211 • Key Terms213 • Review
Questions 214 Application Software Exercise: Spreadsheet Exercise: Evaluating
Computer Hardware and Software Options 214 • Group Project 215 * Tools for
Interactive Learning 215 • Case Study: Enerline Turns to an ASP 215
CHAPTER 7 MANAGING DATA RESOURCES 218
7.1 Organizing Data in a Traditional File Environment 220
File Organization Terms and Concepts, 221 • Problems with the Traditional File
Environment, 221
7.2 The Database Approach to Data Management 223
Database Management Systems, 223 * Types of Databases, 225
7.3 Creating a Database Environment 229
Designing Databases, 229 • Distributing Databases, 230 • Management
Requirements for Database Systems, 231
7.4 Database Trends 233
Multidimensional Data Analysis, 233 • Data Warehouses and Datamining, 233 •
MIS in Action: Managers Toolkit: How to Make a Data Warehouse Serve the
I Contents xiii
Business, 235 • Window on Management: Louise s Trattoria Makes a Comeback with
Datamining, 236 • MIS in Action: Decisionmaking: Creating Company Wide Data
Standards, 237 • Databases and the Web, 237 * Window on Organizations: Iceland s
Medical Records Database: Medical Progress or Threat to Privacy?, 240 • Make IT
Your Business, 241
Management Wrap Up 241 • Summary 242 • Key Terms 243 • Review
Questions 243 • Application Software Exercise: Database Exercise: Building a
Relational Database for a Small Business 243 • Group Project 244 • Tools for
Interactive Learning 244 • Case Study: Ford and Firestone s Tire Recall: The Costliest
Information Gap in History 244
Chapter 8 Telecommunications and Networks 248
8.1 The Telecommunications Revolution 250
The Marriage of Computers and Communications, 250 • The Information
Superhighway, 251
8.2 Components and Functions of a Telecommunications System 251
Telecommunications System Components, 252 • Functions of Telecommunications
Systems, 252 • Types of Signals: Analog and Digital, 252 • Communications
Channels, 253 * Window on Technology: Wireless Systems Make for Medical
Mobility, 257 • Communications Processors and Software, 258
8.3 Communications Networks 259
Network Topologies, 259 # Private Branch Exchanges, Local Area Networks (LANs),
and Wide Area Networks (WANs), 260 • Network Services and Broadband
Technologies, 262 • Network Convergence, 264 • MIS in Action: Decisionmaking:
Choosing an Internet Connection Service, 264
8.4 Electronic Commerce and Electronic Business Technologies 265
Electronic Mail and Groupware, 265 • Voice Mail and Fax, 265 • Teleconferencing,
Dataconferencing, and Videoconferencing, 265 • Window on Management:
Monitoring Employees on Networks: Unethical or Good Business?, 266 • Digital
Information Services, Distance Learning, and E Learning, 267 • Electronic Data
Interchange, 269 • MIS in Action: Manager s Toolkit: Developing a Business Driven
Telecommunications Plan, 270 • Make IT Your Business, 270
Management Wrap Up 271 • Summary 271 • Key Terms 272 • Review
Questions 272 * Application Software Exercise: Spreadsheet Exercise: Analyzing
Telecommunications Costs 273 Group Project 273 • Tools for Interactive
Learning 273 • Case Study: Schneider National Keeps on Trucking with
Communications Technology 274
CHAPTER 9 THE INTERNET AND THE NEW INFORMATION TECHNOLOGY
INFRASTRUCTURE 276
9.1 The New Information Technology (IT) Infrastructure for the
Digital Firm 278
Enterprise Networking and Internetworking, 279 • Standards and Connectivity for
Digital Integration, 280
9 2 The Internet: Information Technology Infrastructure for the
Digital Firm 281
What Is the Internet?, 281 • Internet Technology and Services, 282 • The Next
Generation Internet and Internet^, 286
v I Contents
9.3 The World Wide Web 286
Searching for Information on the Web, 287 • Intranets and Extranets, 28l) • The
Wireless Web, 290 • Window on Organizations: Will M Commerce Take Orf?, 292
• Window on Technology: M Commerce Inspires New Netrepreneurs, 294 •
Organizational Benefits of Internet and Web Technology, 294 • MIS in Action:
Manager s Toolkit: How to Integrate the Wireless Web into Business Strategy, 295
9.4 Support Technology for Electronic Commerce and Electronic Business 297
Web Servers and Electronic Commerce Servers, 297 • Customer Tracking and
Personalization Tools, 298 • Web Content Management Tools, 299 • Web Site
Performance Monitoring Tools, 299 • Web Hosting Services, 299
9.5 Management Issues and Decisions 300
The Challenge of Managing the New Information Technology Infrastructure, 300 •
Some Solutions, 302 • Make IT Your Business, 303
Management Wrap Up 303 • Summary 304 • Key Terms 305 • Review
Questions 305 Application Software Exercise: Spreadsheet Exercise: Analyzing Web
Site Visitors 305 • Group Project 306 * Tools for Interactive Learning 306 • Case
Study: General Motors Takes a Test Drive on the Internet 306
Part II
Project Creating a New Internet Business 31O
Part 111 Management and Organizational Support
Systems for the Digital Firm 313
Chapter 1O Managing Knowledge for the Digital Firm 314
10.1 Knowledge Management in the Organization 316
Organizational Learning and Knowledge Management, 317 • Systems and
Infrastructure for Knowledge Management, 317
10.2 Information and Knowledge Work Systems 318
Distributing Knowledge: Office and Document Management Systems, 319 • Creating
Knowledge: Knowledge Work Systems, 321 • Window on Management: Managing
Construction Projects with the Internet, 322 • Sharing Knowledge: Group
Collaboration Systems and Enterprise Knowledge Environments, 325 • MIS in
Action: Manager s Toolkit: Establishing the Business Requirements of an Enterprise
Information Portal, 328 • Window on Organizations: ABN Amro Banks on On line
Knowledge Management, 329
10.3 Artificial Intelligence 330
What Is Artificial Intelligence?, 330 • Why Business Is Interested in Artificial
Intelligence, 330 • Capturing Knowledge: Expert Systems, 331 • Organizational
Intelligence: Case Based Reasoning, 335
10.4 Other Intelligent Techniques 336
Neural Networks, 336 • Fuzzy Logic, 338 • Genetic Algorithms, 339 • Intelligent
Agents, 341 • Make IT Your Business, 341
Management Wrap Up 342 • Summary 342 • Key Terms 343 • Review
Questions 343 • Application Software Exercise: Expert System Exercise: Building a
Simple Expert System for Retirement Planning 344 • Group Project 344 • Tools for
Interactive Learning 344 • Case Study: Frito Lay s Drive to Repackage Knowledge 345
I Contents xv
Chapter 11 Enhancing Management Decision making for the
Digital. Firm 348
11.1 Decision Support Systems (DSS) 350
MIS and DSS, 351 • Types of Decision Support Systems, 351 * Components of
DSS, 353 * MIS in Action: Manager s Toolkit: How to Evaluate a DSS Project, 354
• DSS Applications and the Digital Firm, 355 * Window on Technology: ShopKo s
DSS Makes a Science of Markdowns, 356 • Web Based Customer Decision Support
Systems, 360
11.2 Group Decision Support Systems (GDSS) 360
What is a GDSS?, 361 • Characteristics of GDSS, 362 • GDSS Software Tools, 362
• How GDSS Can Enhance Group Decision Making, 364
11.3 Executive Support in the Enterprise 366
The Role of Executive Support Systems in the Organization, 366 • Benefits of
Executive Support Systems, 367 • Window on Management: Digital Dashboards
Help Union Pacific Manage, 368 • Executive Support Systems and the Digital
Firm, 368 • Make IT Your Business, 371
Management Wrap Up 372 • Summary 373 • Key Terms 374 • Review
Questions 374 • Application Software Exercise: Spreadsheet Exercise: Performing
Breakeven Analysis and Sensitivity Analysis 374 • Group Project 375 * Tools for
Interactive Learning 375 • Case Study: BC Hydrosystems Electrify the Utilities
Field375
PART III
Project Designing an Enterprise Information Portal 378
Part IV Building Information Systems in the Digital
Firm 379
Chapter 12 Redesigning the Organization with Information
Systems 38O
12.1 Systems as Planned Organizational Change 382
Linking Information Systems to the Business Plan, 383 • MIS in Action: Manager s
Toolkit: How to Develop an Information Systems Plan, 383 • Establishing
Organizational Information Requirements, 384 • Systems Development and
Organizational Change, 386
12.2 Business Process Reengineering and Total Quality Management
(TQM) 388
Business Process Reengineering, 388 • Steps in Effective Reengineering, 390 • Process
Improvement and Total Quality Management (TQM), 391
12.3 Overview of Systems Development 393
Systems Analysis, 394 • Systems Design, 394 • Completing the Systems Development
Process, 396
12.4 Alternative System Building Approaches 398
Traditional Systems Lifecycle, 398 • Prototyping, 399 * Application Software
Packages, 401 • Window on Organizations: Indian Motorcycles Is Reborn with New
Information Systems, 402 • End User Development, 403 • Window on Management
Harvard Pilgrim Healthcare Outsources to Save Its Life, 404 • Outsourcing, 404
[ I Contents
12.5 Application Development for the Digital Firm 406
Object Oriented Software Development, 406 • Rapid Application Development
(RAD), 407 • Web Services, 407 • Make IT Your Business, 408
Management Wrap Up 409 • Summary 409 • Key Terms 410 • Review
Questions 410 • Application Software Exercise: Database and Web Page Development
Tool Exercise: Building a Job Database and Web Page for a Consulting Firm 411 •
Group Project 411 • Tools for Interactive Learning 411 • Case Study: Can APCO
Insure Its Future with a New System? 412
Chapter 13 Understanding the Business Value of Systems and
Managing Change 414
13.1 Understanding the Business Value of Information Systems 417
Traditional Capital Budgeting Models, 417 • Case Example: Primrose, Mendelson, and
Hansen, 419 • Strategic Considerations, 423 * Window on Management: Portfolio
Analysis Brings Benefits to ING Bank, 424 • MIS in Action: Decisionmaking:
Evaluating ERP Systems with a Scoring Model, 426 • Information Technology
Investments and Productivity, 427
13.2 The Importance of Change Management in Information System Success
and Failure 428
Information System Problem Areas, 428 • MIS in Action: Manager s Toolkit:
Designing a User Friendly Web Site, 429 • Change Management and the Concept of
Implementation, 430 • Causes of Implementation Success and Failure, 430 •
Window on Organizations: Involving the Users at British Airways, 432 • Change
Management Challenges for Enterprise Applications, Business Process Reengineering
(BPR), and Mergers and Acquisitions, 434 • The Challenge of Implementing Global
Systems, 436
13.3 Managing Implementation 437
Controlling Risk Factors, 437 • Designing for the Organization, 440 • Managing
Global Implementations, 441 • Fourth Generation Project Management?, 443 •
Make IT Your Business, 442
Management Wrap Up 443 • Summary 444 Key Terms 445 • Review
Questions 445 • Application Software Exercise: Spreadsheet Exercise: Capital
Budgeting for a New CAD System 446 • Group Project 446 • Tools for Interactive
Learning 446 • Case Study: A New Supply Chain Project has Nike Running for its
Life 446
Chapter 14 Information Systems Security and Control 45O
14.1 System Vulnerability and Abuse 452
Why Systems Are Vulnerable, 452 • Window on Organizations: Hackers, Cyber
terrorists and Information Warfare: An FJectronic Pearl Harbor in the Making?, 454 •
Concerns for System Builders and Users, 456 • System Quality Problems: Software and
Data, 456 • Window on Management: National Australia Bank Writes Off Losses
from Computer Errors, 458
14.2 Creating a Control Environment 459
General Controls and Application Controls, 460 • Protecting the Digital Firm, 462 •
MIS in Action: Manager s Toolkit: How to Develop a Disaster Recovery Plan, 463 •
Developing a Control Structure: Costs and Benefits, 467 • The Role of Auditing in the
Control Process, 468 • MIS in Action: Decisionmaking: Analyzing Security
Vulnerabilities, 469
I Contents xvii
14.3 Ensuring System Quality 469
Software Quality Assurance Methodologies and Tools, 469 • Data Quality Audits and
Data Cleansing, 476 • Make IT Your Business, 477
Management Wrap Up 478 • Summary 478 • Key Terms 479 • Review
Questions 479 • Application Software Exercise: Spreadsheet Exercise: Performing a
Security Risk Assessment 480 • Group Project 480 • Tools for Interactive Learning
480 • Case Study: The World Trade Center Disaster: Who Was Prepared? 480
Part IV Redesigning Business Processes for Heai.thl.ite
Project Yogurt Company 484
international case studies 487
Case Study 1: Ginormous Life Insurance Company
Case Study 2: From Analysis to Evaluation—The Example ofCuparla
Case Study 3: SkandiaBanken: Developing Information Capabilities for an Effec¬
tive E Business Strategy (Abridged)
Case Study 4: Japan Airlines: Impact ofE Ticketing
references r 1
indexes i 1
Photo and Screen Shot Credits p 1
|
| any_adam_object | 1 |
| author | Laudon, Kenneth C. 1944- Laudon, Jane Price |
| author_GND | (DE-588)123875196 (DE-588)124931316 |
| author_facet | Laudon, Kenneth C. 1944- Laudon, Jane Price |
| author_role | aut aut |
| author_sort | Laudon, Kenneth C. 1944- |
| author_variant | k c l kc kcl j p l jp jpl |
| building | Verbundindex |
| bvnumber | BV014387938 |
| callnumber-first | T - Technology |
| callnumber-label | T58 |
| callnumber-raw | T58.6 |
| callnumber-search | T58.6 |
| callnumber-sort | T 258.6 |
| callnumber-subject | T - General Technology |
| classification_rvk | QP 345 |
| ctrlnum | (OCoLC)48957871 (DE-599)BVBBV014387938 |
| dewey-full | 658.4/038/011 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/038/011 |
| dewey-search | 658.4/038/011 |
| dewey-sort | 3658.4 238 211 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 5. ed., international ed. |
| format | Book |
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| genre | 1\p (DE-588)4123623-3 Lehrbuch gnd-content |
| genre_facet | Lehrbuch |
| id | DE-604.BV014387938 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T19:02:15Z |
| institution | BVB |
| isbn | 0130495425 |
| language | English |
| lccn | 2002022031 |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009848680 |
| oclc_num | 48957871 |
| open_access_boolean | |
| owner | DE-N2 DE-898 DE-BY-UBR |
| owner_facet | DE-N2 DE-898 DE-BY-UBR |
| physical | Getr. Zählung Ill., graph. Darst. |
| publishDate | 2003 |
| publishDateSearch | 2003 |
| publishDateSort | 2003 |
| publisher | Prentice Hall |
| record_format | marc |
| spelling | Laudon, Kenneth C. 1944- Verfasser (DE-588)123875196 aut Essentials of management information systems managing the digital firm Kenneth C. Laudon ; Jane P. Laudon 5. ed., international ed. Upper Saddle River, NJ Prentice Hall 2003 Getr. Zählung Ill., graph. Darst. txt rdacontent n rdamedia nc rdacarrier Includes bibliographical references and index Management information systems Electronic Commerce (DE-588)4592128-3 gnd rswk-swf Managementinformationssystem (DE-588)4074518-1 gnd rswk-swf Wirtschaftsinformatik (DE-588)4112736-5 gnd rswk-swf 1\p (DE-588)4123623-3 Lehrbuch gnd-content Electronic Commerce (DE-588)4592128-3 s Managementinformationssystem (DE-588)4074518-1 s 2\p DE-604 Wirtschaftsinformatik (DE-588)4112736-5 s 3\p DE-604 Laudon, Jane Price Verfasser (DE-588)124931316 aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009848680&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis 1\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 2\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk 3\p cgwrk 20201028 DE-101 https://d-nb.info/provenance/plan#cgwrk |
| spellingShingle | Laudon, Kenneth C. 1944- Laudon, Jane Price Essentials of management information systems managing the digital firm Management information systems Electronic Commerce (DE-588)4592128-3 gnd Managementinformationssystem (DE-588)4074518-1 gnd Wirtschaftsinformatik (DE-588)4112736-5 gnd |
| subject_GND | (DE-588)4592128-3 (DE-588)4074518-1 (DE-588)4112736-5 (DE-588)4123623-3 |
| title | Essentials of management information systems managing the digital firm |
| title_auth | Essentials of management information systems managing the digital firm |
| title_exact_search | Essentials of management information systems managing the digital firm |
| title_full | Essentials of management information systems managing the digital firm Kenneth C. Laudon ; Jane P. Laudon |
| title_fullStr | Essentials of management information systems managing the digital firm Kenneth C. Laudon ; Jane P. Laudon |
| title_full_unstemmed | Essentials of management information systems managing the digital firm Kenneth C. Laudon ; Jane P. Laudon |
| title_short | Essentials of management information systems |
| title_sort | essentials of management information systems managing the digital firm |
| title_sub | managing the digital firm |
| topic | Management information systems Electronic Commerce (DE-588)4592128-3 gnd Managementinformationssystem (DE-588)4074518-1 gnd Wirtschaftsinformatik (DE-588)4112736-5 gnd |
| topic_facet | Management information systems Electronic Commerce Managementinformationssystem Wirtschaftsinformatik Lehrbuch |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009848680&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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