Customer relationship management: creating competitive advantage through win-win relationship strategies
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Singapore u.a.
McGraw-Hill
2001
|
| Schlagworte: | |
| Beschreibung: | X, 160 S. graph. Darst. |
| ISBN: | 0071188614 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV014313967 | ||
| 003 | DE-604 | ||
| 005 | 20020919 | ||
| 007 | t | ||
| 008 | 020527s2001 d||| |||| 00||| eng d | ||
| 020 | |a 0071188614 |9 0-071-18861-4 | ||
| 035 | |a (OCoLC)48948038 | ||
| 035 | |a (DE-599)BVBBV014313967 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-19 | ||
| 050 | 0 | |a HF5415.5 | |
| 082 | 0 | |a 658.812068 |2 21 | |
| 100 | 1 | |a Storbacka, Kaj |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a Customer relationship management |b creating competitive advantage through win-win relationship strategies |c Kaj Storbacka ; Jarmo R. Lehtinen |
| 264 | 1 | |a Singapore u.a. |b McGraw-Hill |c 2001 | |
| 300 | |a X, 160 S. |b graph. Darst. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 4 | |a Competition | |
| 650 | 4 | |a Customer relations |x Management | |
| 650 | 4 | |a Customer services |x Management | |
| 650 | 0 | 7 | |a Wettbewerbsstrategie |0 (DE-588)4200234-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 0 | 1 | |a Wettbewerbsstrategie |0 (DE-588)4200234-5 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Lehtinen, Jarmo R. |e Verfasser |4 aut | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-009819608 | ||
Datensatz im Suchindex
| _version_ | 1804129211404779520 |
|---|---|
| any_adam_object | |
| author | Storbacka, Kaj Lehtinen, Jarmo R. |
| author_facet | Storbacka, Kaj Lehtinen, Jarmo R. |
| author_role | aut aut |
| author_sort | Storbacka, Kaj |
| author_variant | k s ks j r l jr jrl |
| building | Verbundindex |
| bvnumber | BV014313967 |
| callnumber-first | H - Social Science |
| callnumber-label | HF5415 |
| callnumber-raw | HF5415.5 |
| callnumber-search | HF5415.5 |
| callnumber-sort | HF 45415.5 |
| callnumber-subject | HF - Commerce |
| ctrlnum | (OCoLC)48948038 (DE-599)BVBBV014313967 |
| dewey-full | 658.812068 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812068 |
| dewey-search | 658.812068 |
| dewey-sort | 3658.812068 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
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| id | DE-604.BV014313967 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T19:01:32Z |
| institution | BVB |
| isbn | 0071188614 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009819608 |
| oclc_num | 48948038 |
| open_access_boolean | |
| owner | DE-19 DE-BY-UBM |
| owner_facet | DE-19 DE-BY-UBM |
| physical | X, 160 S. graph. Darst. |
| publishDate | 2001 |
| publishDateSearch | 2001 |
| publishDateSort | 2001 |
| publisher | McGraw-Hill |
| record_format | marc |
| spelling | Storbacka, Kaj Verfasser aut Customer relationship management creating competitive advantage through win-win relationship strategies Kaj Storbacka ; Jarmo R. Lehtinen Singapore u.a. McGraw-Hill 2001 X, 160 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Competition Customer relations Management Customer services Management Wettbewerbsstrategie (DE-588)4200234-5 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s Wettbewerbsstrategie (DE-588)4200234-5 s DE-604 Lehtinen, Jarmo R. Verfasser aut |
| spellingShingle | Storbacka, Kaj Lehtinen, Jarmo R. Customer relationship management creating competitive advantage through win-win relationship strategies Competition Customer relations Management Customer services Management Wettbewerbsstrategie (DE-588)4200234-5 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4200234-5 (DE-588)4236865-0 |
| title | Customer relationship management creating competitive advantage through win-win relationship strategies |
| title_auth | Customer relationship management creating competitive advantage through win-win relationship strategies |
| title_exact_search | Customer relationship management creating competitive advantage through win-win relationship strategies |
| title_full | Customer relationship management creating competitive advantage through win-win relationship strategies Kaj Storbacka ; Jarmo R. Lehtinen |
| title_fullStr | Customer relationship management creating competitive advantage through win-win relationship strategies Kaj Storbacka ; Jarmo R. Lehtinen |
| title_full_unstemmed | Customer relationship management creating competitive advantage through win-win relationship strategies Kaj Storbacka ; Jarmo R. Lehtinen |
| title_short | Customer relationship management |
| title_sort | customer relationship management creating competitive advantage through win win relationship strategies |
| title_sub | creating competitive advantage through win-win relationship strategies |
| topic | Competition Customer relations Management Customer services Management Wettbewerbsstrategie (DE-588)4200234-5 gnd Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | Competition Customer relations Management Customer services Management Wettbewerbsstrategie Kundenmanagement |
| work_keys_str_mv | AT storbackakaj customerrelationshipmanagementcreatingcompetitiveadvantagethroughwinwinrelationshipstrategies AT lehtinenjarmor customerrelationshipmanagementcreatingcompetitiveadvantagethroughwinwinrelationshipstrategies |