The project management scorecard: measuring the success of project management solutions
Gespeichert in:
| Hauptverfasser: | , , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Amsterdam [u.a.]
Butterworth-Heinemann
2002
|
| Schriftenreihe: | Improving human performance series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXI, 353 S. |
| ISBN: | 0750674490 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | Contents
Preface, xi
Acknowledgments, xix
PART I
Setting the Stage
CHAPTER 1
Project Management Issues and Challenges 3
Reasons for Failed or Poorly Managed Projects, 6. What Is the Cost of a
Failed or Poorly Managed Project?, 6. Success Factors, 8. Strategic Planning
Pyramid, 9. Final Thoughts, 10. References, 11.
CHAPTER 2
The Project Management Process 12
Process Overview, 12. Following the Process, 15. Final Thoughts, 32.
References, 32. Further Reading, 32.
CHAPTER 3
Project Management Solutions 33
Project Management Solutions—Past and Future, 34. Three Stages of Project
Management Effectiveness Implementation, 35.
v
vi The Project Management Scorecard
Changing Corporate Cultures: Readiness for Project
Management Solutions, 36. Three Types of Solutions: Process, Tools,
and Training, 38. Mapping Solutions to Four Levels of Project
Management Effectiveness, 43. A Successful Approach—Inside Out
and Outside In, Simultaneously, 43. Project Management Office, 45.
Final Thoughts, 47. References, 48.
CHAPTER 4
The Project Management Scorecard 49
What Can Happen Without the Scorecard?, 51. Potential Steps to
Build the Project Management Scorecard, 52. Preliminary Evaluation
Information, 54. Evaluation Planning, 60. ROI Analysis Plan, 62.
Final Thoughts, 72. References, 72.
PART II
The Seven Measures
CHAPTER 5
How to Measure Reaction and Satisfaction 77
Sources of Data, 79. Data Collection Methods, 81. Using Reaction and
Satisfaction Data, 94. Shortcut Ways to Measure Reaction
and Satisfaction, 96. Final Thoughts, 96. Further Reading, 97.
CHAPTER 6
How to Measure Skill and Knowledge Changes
During the Project 98
Measuring Learning with Formal Tests, 100. Measuring Learning with
Simulation, 104. Measuring Learning with Less Structured Activities, 104.
Administrative Issues, 107. Using Learning Data, 108. Final Thoughts, 108.
Further Reading, 109.
CHAPTER 7
How to Measure Implementation, Application,
and Progress 110
Why Measure Application and Implementation?, 110. Key Issues, 112. Using
Questionnaires to Measure Application and Implementation, 114.
The Project Management Scorecard vii
Using Interviews and Focus Groups to Measure Implementation and
Application, 125. Observing Project Team Members on the Job to Measure
Implementation and Application, 126. Using Action Plans
and Follow up Assignments to Measure Implementation
and Application, 129. Using Performance Contracts to Measure
Implementation and Application, 136. Shortcut Ways to Measure
Application and Implementation, 138. Final Thoughts, 138.
Further Reading, 139.
CHAPTER 8
How to Capture Business Impact Data 140
Why Measure Business Impact?, 140. Types of Data, 141. Monitoring
Business Performance Data, 150. Using Action Plans to Develop Business
Impact Data, 152. Using Questionnaires to Collect Business Impact
Measures, 157. ROI Analysis, 159. Selecting the Appropriate Method
for Each Level, 160. How the Credibility of Data Is Influenced, 163.
Shortcut Ways to Capture Business Impact Data, 165. Final Thoughts, 166.
Further Reading, 167.
CHAPTER 9
How to Calculate and Interpret ROI 168
Basic Issues, 168. Benefit/Cost Ratio, 169. ROI Formula, 170.
Other ROI Measures, 172. Scorecard Issues, 174. Final Thoughts, 178.
Further Reading, 179.
CHAPTER 10
Identifying Intangible Measures of a
Project Management Solution 180
Why Identify Intangibles?, 180. Measuring Employee Satisfaction, 184.
Measuring Employee Withdrawal, 185. Measuring Customer Service, 186.
Measuring Team Effectiveness, 187. Final Thoughts, 188. Further Reading, 189.
CHAPTER 11
Monitoring the True Costs of the Project Solution 190
Why Monitor Project Solution Costs?, 190. How to Develop Costs, 191.
Cost Tracking Issues, 192. Major Cost Categories, 194. Cost Accumulation and
Estimation, 198. Final Thoughts, 206. Reference, 206. Further Reading, 206.
i
viii The Project Management Scorecard
PART III
Key Issues with the Measures
CHAPTER 12
How to Isolate the Effects of
Project Management Solutions 209
Why the Concern with This Issue?, 209. Preliminary Issues, 210. Use of
Control Groups, 212. Trend Line Analysis, 214. Forecasting Methods, 215.
Project Team Members Estimate of Impact, 215. Managers Estimate of
Impact, 220. Customer Input on Project Management Solution Impact, 221.
Expert Estimation of Project Solution Impact, 222. Calculating the Impact of
Other Factors, 222. Using the Techniques, 223. Shortcut Ways to Isolate the
Effects of the Project Management Solution, 224. Final Thoughts, 224.
References, 225. Further Reading, 225.
CHAPTER 13
How to Convert Business Measures to
Monetary Values 226
Why Convert Data to Monetary Values?, 226. The Five Key Steps to
Converting Data to Monetary Values, 227. How Does It Work?, 228.
Techniques for Converting Data to Monetary Values, 228. Converting
Output Data, 229. Calculating the Standard Cost of Quality, 231. Converting
Employee Time Using Compensation, 233. Using Historical Costs from
Records, 234. Using Input from Internal and External Experts, 234. Using
Values from External Databases, 235. Linking with Other Measures, 236.
Using Estimates from Project Team Members, 238. Using Estimates from the
Management Team, 239. Selecting the Techniques and Finalizing
the Values, 240. Shortcut Ways to Convert Data to Monetary Values, 243.
Final Thoughts, 243. References, 244. Further Reading, 244.
PART IV
Challenges
CHAPTER 14
Forecasting ROI: How to Build a Business Case
for the Project Management Solution 249
Why Forecast ROI?, 249. The Trade offs of Forecasting, 251.
The Project Management Scorecard ix
Pre Project ROI Forecasting, 254. Forecasting with a Pilot Program, 261.
Forecasting ROI with Reaction Data, 262. Final Thoughts, 267.
Further Reading, 268.
CHAPTER 15
How to Provide Project Feedback and
Communicate Results to the Client 269
Why Be Concerned About Communicating Results?, 269.
Principles of Communicating Results, 271. A Model for
Communicating Results, 273. Analyzing the Need for Communication, 275.
Planning the Communication, 277. Selecting the Audience for
Communications, 280. Developing the Information: The Impact Study, 284.
Selecting the Communication Media, 287. Communicating the
Information, 291. Analyzing Reactions to Communication, 297.
Shortcut Ways to Provide Feedback and Communicate with
Stakeholders, 298. Final Thoughts, 299. Further Reading, 300.
CHAPTER 16
Overcoming Resistance and Barriers to the
Project Management Scorecard 301
Why Be Concerned About Overcoming Resistance?, 301.
The Approach to Overcoming Resistance, 302. Developing Roles
and Responsibilities, 305. Establishing Goals and Plans, 308.
Revising/Developing Policies and Guidelines, 310. Preparing the
Project Team, 311. Initiating the Scorecard Project, 312.
Preparing the Management Team, 314. Removing Obstacles, 316.
Monitoring Progress, 316. Shortcut Ways to Make the Scorecard
Process Work, 317. Final Thoughts, 317.
Further Reading, 318.
Appendix: Establishing an Effective PM Culture, 319
Index, 335
About the Authors, 349
|
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| illustrated | Not Illustrated |
| indexdate | 2024-07-09T19:01:30Z |
| institution | BVB |
| isbn | 0750674490 |
| language | English |
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| series2 | Improving human performance series |
| spelling | Phillips, Jack J. 1945- Verfasser (DE-588)136127509 aut The project management scorecard measuring the success of project management solutions Jack J. Phillips ; Timothy W. Bothell ; G. Lynne Snead Amsterdam [u.a.] Butterworth-Heinemann 2002 XXI, 353 S. txt rdacontent n rdamedia nc rdacarrier Improving human performance series Project management Project management Evaluation Kennzahlensystem (DE-588)4199312-3 gnd rswk-swf Projektmanagement (DE-588)4047441-0 gnd rswk-swf Projektmanagement (DE-588)4047441-0 s Kennzahlensystem (DE-588)4199312-3 s DE-604 Bothell, Jack J. Verfasser aut Snead, G. Lynne Verfasser aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009818013&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Phillips, Jack J. 1945- Bothell, Jack J. Snead, G. Lynne The project management scorecard measuring the success of project management solutions Project management Project management Evaluation Kennzahlensystem (DE-588)4199312-3 gnd Projektmanagement (DE-588)4047441-0 gnd |
| subject_GND | (DE-588)4199312-3 (DE-588)4047441-0 |
| title | The project management scorecard measuring the success of project management solutions |
| title_auth | The project management scorecard measuring the success of project management solutions |
| title_exact_search | The project management scorecard measuring the success of project management solutions |
| title_full | The project management scorecard measuring the success of project management solutions Jack J. Phillips ; Timothy W. Bothell ; G. Lynne Snead |
| title_fullStr | The project management scorecard measuring the success of project management solutions Jack J. Phillips ; Timothy W. Bothell ; G. Lynne Snead |
| title_full_unstemmed | The project management scorecard measuring the success of project management solutions Jack J. Phillips ; Timothy W. Bothell ; G. Lynne Snead |
| title_short | The project management scorecard |
| title_sort | the project management scorecard measuring the success of project management solutions |
| title_sub | measuring the success of project management solutions |
| topic | Project management Project management Evaluation Kennzahlensystem (DE-588)4199312-3 gnd Projektmanagement (DE-588)4047441-0 gnd |
| topic_facet | Project management Project management Evaluation Kennzahlensystem Projektmanagement |
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