Essentials of services marketing: concepts, strategies & cases
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Bibliographic Details
Main Authors: Hoffman, K. Douglas (Author), Bateson, John E. G. (Author)
Format: Book
Language:English
Published: Fort Worth [u.a.] Harcourt College Publ. 2002
Edition:2. ed.
Series:The Dryden Press series in marketing
Subjects:
Item Description:3. ed. u.d.T.: Hoffman, K. Douglas: Services marketing
Physical Description:XXI, 569 S. Ill. : graph. Darst.
ISBN:0030288924

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