The innovation edge: creating strategic breakthroughs using the voice of the customer
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Essex Junction
Omneo
1994
|
| Schriftenreihe: | Executive breakthrough series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XII, 180 S. Ill. |
| ISBN: | 0939246414 |
Internformat
MARC
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| 100 | 1 | |a Barnard, William |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The innovation edge |b creating strategic breakthroughs using the voice of the customer |c William Barnard and Thomas F. Wallace |
| 264 | 1 | |a Essex Junction |b Omneo |c 1994 | |
| 300 | |a XII, 180 S. |b Ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Executive breakthrough series | |
| 650 | 7 | |a Klantgerichtheid |2 gtt | |
| 650 | 7 | |a Organisatieontwikkeling |2 gtt | |
| 650 | 7 | |a Strategisch management |2 gtt | |
| 650 | 4 | |a Consumer satisfaction | |
| 650 | 4 | |a Creative ability in business | |
| 650 | 4 | |a Customer services |x Management | |
| 650 | 4 | |a Organizational effectiveness | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009803192&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-009803192 | ||
Datensatz im Suchindex
| _version_ | 1804129186619588608 |
|---|---|
| adam_text | Contents
Introduction ix
Chapter 1. Crisis in the Executive Suite 3
Chapter 2. Understanding the Voice of the
Customer 27
Chapter 3. Linking Customers to Strategy 57
Chapter 4. Integrating the Strategy 81
Chapter 5. Deploying the Strategy 103
Chapter 6. Taking Ownership of the Tools 127
Appendix A. Software Sources 139
Appendix B. Examples of Strategy Deployment and
Forms Used 141
Appendix C. Sales Operations Planning 151
Notes 161
Glossary 165
Bibliography/Resource Section 169
Index 171
w
|
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| dewey-sort | 3658.8 212 |
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| discipline | Wirtschaftswissenschaften |
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| illustrated | Illustrated |
| indexdate | 2024-07-09T19:01:08Z |
| institution | BVB |
| isbn | 0939246414 |
| language | English |
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| physical | XII, 180 S. Ill. |
| publishDate | 1994 |
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| publisher | Omneo |
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| spelling | Barnard, William Verfasser aut The innovation edge creating strategic breakthroughs using the voice of the customer William Barnard and Thomas F. Wallace Essex Junction Omneo 1994 XII, 180 S. Ill. txt rdacontent n rdamedia nc rdacarrier Executive breakthrough series Klantgerichtheid gtt Organisatieontwikkeling gtt Strategisch management gtt Consumer satisfaction Creative ability in business Customer services Management Organizational effectiveness HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009803192&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Barnard, William The innovation edge creating strategic breakthroughs using the voice of the customer Klantgerichtheid gtt Organisatieontwikkeling gtt Strategisch management gtt Consumer satisfaction Creative ability in business Customer services Management Organizational effectiveness |
| title | The innovation edge creating strategic breakthroughs using the voice of the customer |
| title_auth | The innovation edge creating strategic breakthroughs using the voice of the customer |
| title_exact_search | The innovation edge creating strategic breakthroughs using the voice of the customer |
| title_full | The innovation edge creating strategic breakthroughs using the voice of the customer William Barnard and Thomas F. Wallace |
| title_fullStr | The innovation edge creating strategic breakthroughs using the voice of the customer William Barnard and Thomas F. Wallace |
| title_full_unstemmed | The innovation edge creating strategic breakthroughs using the voice of the customer William Barnard and Thomas F. Wallace |
| title_short | The innovation edge |
| title_sort | the innovation edge creating strategic breakthroughs using the voice of the customer |
| title_sub | creating strategic breakthroughs using the voice of the customer |
| topic | Klantgerichtheid gtt Organisatieontwikkeling gtt Strategisch management gtt Consumer satisfaction Creative ability in business Customer services Management Organizational effectiveness |
| topic_facet | Klantgerichtheid Organisatieontwikkeling Strategisch management Consumer satisfaction Creative ability in business Customer services Management Organizational effectiveness |
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