The fast forward MBA in technology management:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
New York [u.a.]
Wiley
1998
|
| Schriftenreihe: | The fast forward MBA series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIII, 240 S. |
| ISBN: | 0471239801 |
Internformat
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV014266028 | ||
| 003 | DE-604 | ||
| 005 | 20020425 | ||
| 007 | t | ||
| 008 | 020425s1998 |||| 00||| eng d | ||
| 020 | |a 0471239801 |9 0-471-23980-1 | ||
| 035 | |a (OCoLC)38409199 | ||
| 035 | |a (DE-599)BVBBV014266028 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-N2 | ||
| 082 | 0 | |a 658.4038 |2 21 | |
| 084 | |a QP 210 |0 (DE-625)141841: |2 rvk | ||
| 100 | 1 | |a Petrozzo, Daniel P. |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The fast forward MBA in technology management |c Daniel P. Petrozzo |
| 264 | 1 | |a New York [u.a.] |b Wiley |c 1998 | |
| 300 | |a XIII, 240 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a The fast forward MBA series | |
| 650 | 4 | |a Customer services |x Management | |
| 650 | 4 | |a Information technology |x Management | |
| 650 | 4 | |a Manufacturing industries |x Management | |
| 856 | 4 | 2 | |m HBZ Datenaustausch |q application/pdf |u http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009784438&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |3 Inhaltsverzeichnis |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-009784438 | ||
Datensatz im Suchindex
| _version_ | 1804129158121390080 |
|---|---|
| adam_text | INTRODUCTION—
THE PACE OF CHANGE 1
The Reaction from the Business Side 2
Goals of the Book 3
Fast Forward to the Real World 5
CHAPTER ONE—THE VALUE OF
TECHNOLOGY TO BUSINESS 1 7
Technology Management Is Defined
by a Series of Activities 19
End Points 20
The Top 25 Techno MBAs 21
Fast Forward to the Real World 23
CHAPTER TWO—MANAGING YOUR
BUSINESS WITH TECHNOLOGY 25
Technology Existed before Computers
That Helped Managers Run Their
Businesses 26
Gain Competitive Advantage 27
Technology Is an Enabler and Is Used
Throughout the Organization in
Each of Its Core Operations 29
Fast Forward to the Real World 30
Running the Operation—Use a
Centralized Help Desk to Better
Manage Your Technology
Investment 33
Additional Reading on Help Desks 34
Running the Operation—Use Tools
to Help Plan and Manage Projects 34
Stellar Performer: Wal Mart 35
Stellar Performer: Mrs. Fields Cookies 36
Fast Forward to the Real World 37
Running the Operation—Spreadsheets
Are Still the Most Important PC
Application 44
VII
Using Spreadsheets to Predict and
Evaluate IT Investment 44
Using Research and Development to
Create New Products and Find
New Markets 45
Stellar Performer: Intel 47
Stellar Performer: Microsoft 49
From the Field 50
Fast Forward to the Real World 51
CHAPTER THREE—PEOPLE AND
TECHNOLOGY 59
Business Roles and Responsibilities 60
Establishing Critical Roles in the IT
Group to Make Projects Work 62
Stellar Performer: Denis O Leary 63
Recognizing When a Critical Project
May Miss Its Deadline 65
Computer People Are Different—
They Need to Be Treated
Differently 69
Moving beyond the Buzzwords of
Quality and Reengineering to the
Real Use of Technology to Effect
Business Change 69
Companies Must Have Clear Policies
on Usage of Electronic Mail 70
Do Not Let Electronic Mail Replace
Face to Face Communication 71
Stellar Performer: VeriFone 72
Fast Forward to the Real World 74
Use of the Internet Is a Privilege, Not
a Right 82
Using R D to Keep Technology People
Happy and Fresh 83
Stellar Performer: The
Telecommunications Industry 84
Stellar Performer: Allied Signal 87
CHAPTER FOUR—THE ROLE OF
INFORMATION TECHNOLOGY
IN THE ORGANIZATION 89
What Does the IT World Look Like
Today? 90
The New Roles for the IT
Organization 93
VIII
What Does the New IT Mean to You? 99
Fast Forward to the Real World 100
CHAPTER FIVE—VENDORS 105
Vendor Relationships Should Not Be
Taken Lightly, and the Appropriate
Resources Need to Be Assigned 106
Know What a Strategic Relationship
Really Is 107
Strategic Evaluation 108
Factors to Pick Winners 108
Knowing How and When to Get Out
of Key Relationships Is As
Important to the Process As
Entering Them 110
Strategic Relationships Cannot Be
Treated As Mere Bartering
Relationships 111
How Many Suppliers Should You Have? Ill
Outsourcing 112
Stellar Performer: Allied Signal 113
Stellar Performer: British Petroleum 114
Outsourcing Criteria 116
Stellar Performer: AT T Human
Resources 119
Outsourcing Alliances 120
The Recent Backlash against
Technology Outsourcing 121
CHAPTER SIX—BEST PRACTICES IN
TECHNOLOGY MANAGEMENT 125
Benchmark Best Practices in
Technology Management 125
A General Discussion of Benchmarking 126
Get the Most out of IT Benchmarking 128
Best Practices for Technology
Organizations 129
Going for the Big Bang or Incremental
Systems Deployment 131
How a Manufacturing Company Should
Approach Technological
Investment 132
Stellar Performer: Quantum 133
Best Practices of the Future—
Knowledge Management 134
IX
Key Technologies for Manufacturing
Industries 135
Stellar Performer: CIGNA 136
Supply Chain Management 137
Stellar Performer: Babcock Wilcox 138
Stellar Performer: Mobil Oil
Corporation 139
The Use of Technology to Support
Inventory Management 140
Stellar Performer: Solectron
Corporation 141
Stellar Performer: Reynolds Metals
Company 142
Use Scanning Technology and Wireless
Connections to Improve
Operations 143
Call Center Technology Is Critical to
Customer Satisfaction and Sales 144
Stellar Performer: Bell Canada 145
Sales Force Automation—A Growing
Trend for an Increasingly Mobile
Sales Force 146
Stellar Performer: Cadence Design
Systems 147
Fast Forward to the Real World 148
CHAPTER SEVEN—EMERGING
TECHNOLOGIES: A MANAGER S
THREE YEAR PLAN 157
The Important Emerging Technologies 158
Use of Internet Technology within the
Company—Intranets 161
Creation of Cyberjunk 163
The Great Promise of the Internet Is for
Electronic Commerce 163
Applications 165
Information Security Is an Important
Part of Any Internet Strategy 167
Stellar Performers: Electronic
Commerce Trailblazers—On Line
Stock Sale Companies 168
Moving from Intranets to Extranets 169
Limitations That Could Limit the
Long Term Usefulness of the
Internet 169
Stellar Performer: Xilinx, Incorporated 170
X
Companies Need to Have Policies on
Internet Usage 172
Things to Look Out for and Good
Practices When Building a Data
Warehouse 173
Data Warehouses Can Improve the
Corporate Bottom Line 174
Why Java Is Promising 175
Stellar Performer: French National
Railroad 176
The Emerging Java Recruiting
Nightmare 177
Stellar Performer: Harris
Semiconductor 178
Stellar Performer: CSX 180
Stellar Performer: Reuters 181
Workflow and Document Management 182
What Are the Benefits of Using
Document Management? 182
Workflow Systems Help Streamline
Business Processes 183
When to Consider Using a Workflow
System 185
Stellar Performer: Harris Corporation
Farinon Division 186
Case Study 187
Networks 188
Stellar Performer: Dell Computer 189
Stellar Performer: SunHealth Alliance 190
Stellar Performer: SABRE 192
Fast Forward to the Real World 194
APPENDIX—MEASURING
WORKPLACE PERFORMANCE
WITH IT 211
Why You Need Computerized,
Team Based Assessments 212
Technology and the Seven Challenges
to Quality Assessment 213
The Value of Long Term Commitment 228
NOTES 231
INDEX 233
XI
|
| any_adam_object | 1 |
| author | Petrozzo, Daniel P. |
| author_facet | Petrozzo, Daniel P. |
| author_role | aut |
| author_sort | Petrozzo, Daniel P. |
| author_variant | d p p dp dpp |
| building | Verbundindex |
| bvnumber | BV014266028 |
| classification_rvk | QP 210 |
| ctrlnum | (OCoLC)38409199 (DE-599)BVBBV014266028 |
| dewey-full | 658.4038 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4038 |
| dewey-search | 658.4038 |
| dewey-sort | 3658.4038 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01228nam a2200337 c 4500</leader><controlfield tag="001">BV014266028</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20020425 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">020425s1998 |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0471239801</subfield><subfield code="9">0-471-23980-1</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)38409199</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV014266028</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-N2</subfield></datafield><datafield tag="082" ind1="0" ind2=" "><subfield code="a">658.4038</subfield><subfield code="2">21</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 210</subfield><subfield code="0">(DE-625)141841:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Petrozzo, Daniel P.</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">The fast forward MBA in technology management</subfield><subfield code="c">Daniel P. Petrozzo</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">New York [u.a.]</subfield><subfield code="b">Wiley</subfield><subfield code="c">1998</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XIII, 240 S.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">The fast forward MBA series</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Customer services</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Information technology</subfield><subfield code="x">Management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">Manufacturing industries</subfield><subfield code="x">Management</subfield></datafield><datafield tag="856" ind1="4" ind2="2"><subfield code="m">HBZ Datenaustausch</subfield><subfield code="q">application/pdf</subfield><subfield code="u">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009784438&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</subfield><subfield code="3">Inhaltsverzeichnis</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-009784438</subfield></datafield></record></collection> |
| id | DE-604.BV014266028 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T19:00:41Z |
| institution | BVB |
| isbn | 0471239801 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009784438 |
| oclc_num | 38409199 |
| open_access_boolean | |
| owner | DE-N2 |
| owner_facet | DE-N2 |
| physical | XIII, 240 S. |
| publishDate | 1998 |
| publishDateSearch | 1998 |
| publishDateSort | 1998 |
| publisher | Wiley |
| record_format | marc |
| series2 | The fast forward MBA series |
| spelling | Petrozzo, Daniel P. Verfasser aut The fast forward MBA in technology management Daniel P. Petrozzo New York [u.a.] Wiley 1998 XIII, 240 S. txt rdacontent n rdamedia nc rdacarrier The fast forward MBA series Customer services Management Information technology Management Manufacturing industries Management HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009784438&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Petrozzo, Daniel P. The fast forward MBA in technology management Customer services Management Information technology Management Manufacturing industries Management |
| title | The fast forward MBA in technology management |
| title_auth | The fast forward MBA in technology management |
| title_exact_search | The fast forward MBA in technology management |
| title_full | The fast forward MBA in technology management Daniel P. Petrozzo |
| title_fullStr | The fast forward MBA in technology management Daniel P. Petrozzo |
| title_full_unstemmed | The fast forward MBA in technology management Daniel P. Petrozzo |
| title_short | The fast forward MBA in technology management |
| title_sort | the fast forward mba in technology management |
| topic | Customer services Management Information technology Management Manufacturing industries Management |
| topic_facet | Customer services Management Information technology Management Manufacturing industries Management |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009784438&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
| work_keys_str_mv | AT petrozzodanielp thefastforwardmbaintechnologymanagement |