Advanced quality function deployment:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Boca Raton, Fla. [u.a.]
St. Lucie Press
2002
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | 187 S. Ill. |
| ISBN: | 1574443216 |
Internformat
MARC
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| 245 | 1 | 0 | |a Advanced quality function deployment |c Fiornezo Franceschini |
| 264 | 1 | |a Boca Raton, Fla. [u.a.] |b St. Lucie Press |c 2002 | |
| 300 | |a 187 S. |b Ill. | ||
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| 650 | 4 | |a Production management |x Quality control | |
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Datensatz im Suchindex
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|---|---|
| adam_text | Table of Contents
Chapter 1
Quality and Innovation — Conceptual Model of Their Interaction 1
1.1 Introduction 1
1.2 Quality and Innovation 2
1.3 Lean and Integrated System 4
1.3.1 Concurrent Engineering 5
1.3.2 Lean Production 7
1.4 Conclusion 9
References 9
Chapter 2
Tools and Supporting Techniques for Design Quality 11
2.1 Introduction 11
2.2 Design and Supporting Tools 11
2.2.1 First Macroarea 13
2.2.2 Second Macroarea 13
2.2.3 Third Macroarea 14
2.2.4 Fourth Macroarea 14
2.3 Conclusions 17
References 18
Chapter 3
Quality Function Deployment 21
3.1 Introduction 21
3.2 Interest Aroused by Quality Function Deployment 23
3.3 Quality Function Deployment Approach 24
3.4 Stages of Development 25
3.5 House of Quality 27
3.6 Organizational Structure 30
3.6.1 Work Team 30
3.6.2 Technical and Management Problems 30
3.8 Benefits Obtainable from Quality Function Deployment Usage 31
References 33
Chapter 4
Applying Quality Function Deployment 35
4.1 Introduction 35
4.2 The Customer 35
4.2.1 Determining Who the Customer Is 35
4.2.2 Constructing the Expected Quality Table 36
4.2.3 Techniques Used to Determine Customer Requirements 39
4.2.4 Product Perceptual Maps 40
4.2.5 Evaluating the Importance of Attributes 43
4.3 Determining Technical Characteristics 44
4.4 Creating the Relationship Matrix 45
4.5 Expected Quality Deployment 46
4.5.1 Customer Needs and Kano s Model 46
4.5.2 Prioritization of Customer Requirements 48
4.5.3 Benchmarking on the Basis of Perceived Quality 50
4.5.4 Target Values of Expectations 51
4.6 Technical Comparison 53
4.6.1 Evaluating the Importance of Characteristics 53
4.6.2 Technical Benchmarking 55
4.6.3 Determining Target Values 57
4.7 Correlations among Characteristics 57
References 58
Chapter 5
Supporting Tools of Quality Function Deployment 61
5.1 Introduction 61
5.2 Assigning Levels of Importance to Customer Requirements 61
5.2.1 General Principles of the Analytical Hierarchy Process Method 62
5.2.1.1 Hierarchy of Attributes 62
5.2.1.2 Priorities among Attributes 62
5.2.1.3 Synthesis of Priorities 63
5.2.2 Intuitive Justification of the Method for Calculating Weights 64
5.2.2.1 Consistency Evaluation 67
5.2.3 Advantages and Disadvantages of Integrating
Quality Function Deployment and Analytical Hierarchy Process ....68
5.3 Prioritizing the Technical Characteristics 70
5.4 Normalizing the Coefficients of the Relationship Matrix 71
5.4.1 Lyman s Normalization 71
5.4.2 Wasserman s Normalization 72
5.5 Quality Function Deployment and Value Analysis 75
5.5.1 Simplified Model for Costing 75
5.5.2 Interpreting the Model 76
5.5.3 Illustrative Example 77
5.6 Conclusions 77
References 79
Chapter 6
Selecting Technical Features of a Product 81
6.1 Introduction 81
6.2 Problem Formulation 81
6.3 The Product Pencil Example 85
6.4 Results and Observations 88
Appendix — Qbench Algorithm 89
References 92
Chapter 7
The Prioritization of Technical and Engineering Design Characteristics 95
7.1 Introduction 95
7.2 Conversion of Relationship Matrix Coefficients 96
7.3 Quality Function Deployment and Multiple Criteria Decision Aid 98
7.3.1 Concordance Test 99
7.3.2 Nondiscordance Test 100
7.3.3 Pencil Example 101
7.3.4 Final Considerations 103
References 105
Chapter 8
Interactive Design Characteristics Ranking Algorithm for the Prioritization of
Product Technical Design Characteristics 107
8.1 Introduction 107
8.2 Ranking of Technical Design Characteristics 108
8.3 Interactive Design Characteristics Ranking Algorithm 109
8.3.1 General Assumptions 109
8.3.2 Concordance Test 109
8.3.3 Nondiscordance Test 109
8.3.4 Interactive Procedure 109
8.3.5 Ranking Procedure 110
8.4 Example of Application Ill
8.5 Discussion and Observations 113
8.6 Conclusions 114
References 114
Chapter 9
How to Improve the Use of Quality Function Deployment 117
9.1 Introduction 117
9.2 House of Quality Supporting Tools 118
9.2.1 Method to Support the Compilation of the Correlation Matrix 118
9.2.2 Minimum Set Covering of Technical Characteristics 120
9.3 Application Example 121
9.4 Comments and Observations 124 :
9.5 Conclusions 125 J
Appendix — Nemhauser s Heuristic Algorithm 125
References 125
Chapter 10 ¦
Setting Up Sizable Projects — Constraints of Quality 127
10.1 Introduction 127
10.2 Traditional Setup of Designs 127 ,
10.3 Design of a Programmable Logic Controller Using [
Quality Function Deployment 128
10.4 Quality Function Deployment Developments 133
References 136
Chapter 11
Designing and Measuring Quality in the Service Sector 137
11.1 Introduction 137
11.2 Particular Characteristics of the Service Sector 137
11.3 Quality Status of Art in Services 139
11.4 Conceptual Model of Service Quality 140
11.4.1 Definitions 140
11.4.1.1 Expected Quality (Qa) 140
11.4.1.2 Hypothesized Quality (Qar) 140
11.4.1.3 Planned Quality (Qd) 141
11.4.1.4 Offered Quality ( .) 141
11.4.1.5 Marketing Quality (gj 142
11.4.1.6 Perceived Quality (Qp) 142 !
11.4.2 PZB Model 143
11.4.2.1 GAP 1 — Discrepancy between Expected and
Hypothesized Quality 143
11.4.2.2 GAP 2 — Discrepancy between Hypothesized Quality
and Planned Quality 143
11.4.2.3 GAP 3 — Discrepancy between Planned and
Offered Quality 145
11.4.2.4 GAP 4 — Discrepancy between Offered Quality and
Marketing Quality 146
11.5 Service Quality Determinants 146
11.6 Qualitometro Method 148
11.6.1 Problem of Quantifying Service Quality 149
11.6.2 Qualitometro Project 152
11.6.3 Implications of the Method 156
11.7 Conclusions 157
Appendix — The Qualitometro Form 157
References 160
Chapter 12
Application of Quality Function Deployment to Industrial Training Courses.... 163
12.1 Introduction 163
12.2 Different Customers with Different Needs 163
12.3 Customer Satisfaction Analysis 166
12.4 Demanded Quality Chart 166
12.5 Service Characteristics Chart 167
12.6 Prioritization of Service Quality Characteristics 171
12.7 Some Results 176
12.8 Final Considerations about the Case Study 176
References 177
Index 179
|
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| spelling | Franceschini, Fiorenzo Verfasser aut Advanced quality function deployment Fiornezo Franceschini Boca Raton, Fla. [u.a.] St. Lucie Press 2002 187 S. Ill. txt rdacontent n rdamedia nc rdacarrier Production management Quality control Quality control Quality Function Deployment (DE-588)4364082-5 gnd rswk-swf Quality Function Deployment (DE-588)4364082-5 s DE-604 HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009666042&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
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