Mastering management skills:
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Basingstoke, Hampshire [u.a.]
Palgrave
2001
|
| Ausgabe: | 1. publ. |
| Schriftenreihe: | Palgrave master series
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | X, 262 S. graph. Darst. |
| ISBN: | 0333929381 |
Internformat
MARC
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Datensatz im Suchindex
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|---|---|
| adam_text | u Contents
Preface ix
1 Introduction: managing in a changing environment 1
Introduction 1
Achieving things through people 1
Change 8
Production and service volume and quality 10
Conclusions 18
2 Integrity 19
Introduction 19
Loyalty 21
Quality of working life and environment 23
Honesty, visibility and accessibility 29
Commitment, enthusiasm and energy 31
Sensitivity 32
Conclusions 33
3 Communication 36
Introduction 36
The communication process 36
Elements necessary for effective communication 37
Non verbal communication 39
Communication barriers and blockages 41
Organisational toxicity and communications 43
Rules and principles of communication 44
Conclusions 52
4 Presentation and advocacy 54
Introduction 54
Initial steps 54
The great barrier 56
Knowing your audience 60
Cheerleading 61
Lobbying and informal systems 63
Leaking 64
Self presentation 64
Presenting difficult and contentious issues 66
Assertiveness and directness 68
Conclusions 70
Contents v
5 Motivation 71
Introduction 71
Motivation and attitudes to work 71
Motivation and needs 73
Motivation, satisfaction and dissatisfaction 80
Motivation and expectations 82
Motivation, money and incentives 83
Principles of motivation 84
Motivation in practice 87
Conclusions 89
6 Appraising and measuring performance 91
Introduction 91
Appraisal and measurement process 92
Performance indicators 97
Appraisal, rewards and punishments 103
Organisation development 105
Conclusions 107
7 Planning 109
Introduction 109
The planning context 111
Crises and emergencies 124
Priorities 126
Time 127
Conclusions 131
8 Decision making 133
Introduction 133
Programmed and non programmed decision making 135
Organisational, managerial and supervisory adjustments 137
Participation, consultation and involvement 137
Wait a minute 138
Risk and decision making 139
Decision making and success 141
Decision making and failure 142
Other factors 143
Decision making and other pressures 146
Gaining commitment 147
Conclusions 150
9 Problem solving 152
Introduction 152
Problem identification and sources 153
The basis for solving problems 155
Problems 157
Relationships with peers and superiors 162
Supplier and customer complaints I63
Conclusions 168
vi Contents
10 Negotiating 171
Introduction 171
Substance 172
Process 174
Collective bargaining 180
Consultation, participation and involvement 182
Conclusions 186
11 Health and safety 190
Introduction 190
Health 190
Safety 197
The environment 201
Conclusions 204
12 Working with groups 207
Introduction 207
Types of groups 208
The creation of effective groups 210
Key management and supervisory tasks 212
Group behaviour 215
Group constraints 219
Problem areas with groups 222
Group development and performance 223
Conclusions 224
13 Leadership 227
Introduction 227
Traits and characteristics 228
Leadership styles 229
Leadership in its environment, or contingency approaches 231
Are leaders born or made? 234
Social leadership and role models 237
Remoteness 238
Rewards 240
Establishing culture, values and attitudes 242
Conclusions 244
14 Conclusion 246
Introduction 246
The professionalisation of management and supervision 246
Fashions and fads 248
Knowing when and where to go for help 249
Old and new sectors 250
Finally ... 250
Bibliography 252
Index 254
Contents vii
|
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| indexdate | 2024-07-09T18:56:44Z |
| institution | BVB |
| isbn | 0333929381 |
| language | English |
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| spelling | Pettinger, Richard Verfasser aut Mastering management skills Richard Pettinger 1. publ. Basingstoke, Hampshire [u.a.] Palgrave 2001 X, 262 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Palgrave master series Management (DE-588)4037278-9 gnd rswk-swf Kommunikation (DE-588)4031883-7 gnd rswk-swf Psychologie (DE-588)4047704-6 gnd rswk-swf Management (DE-588)4037278-9 s DE-604 Kommunikation (DE-588)4031883-7 s Psychologie (DE-588)4047704-6 s HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009620917&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Pettinger, Richard Mastering management skills Management (DE-588)4037278-9 gnd Kommunikation (DE-588)4031883-7 gnd Psychologie (DE-588)4047704-6 gnd |
| subject_GND | (DE-588)4037278-9 (DE-588)4031883-7 (DE-588)4047704-6 |
| title | Mastering management skills |
| title_auth | Mastering management skills |
| title_exact_search | Mastering management skills |
| title_full | Mastering management skills Richard Pettinger |
| title_fullStr | Mastering management skills Richard Pettinger |
| title_full_unstemmed | Mastering management skills Richard Pettinger |
| title_short | Mastering management skills |
| title_sort | mastering management skills |
| topic | Management (DE-588)4037278-9 gnd Kommunikation (DE-588)4031883-7 gnd Psychologie (DE-588)4047704-6 gnd |
| topic_facet | Management Kommunikation Psychologie |
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