Improving customer satisfaction, loyalty and profit: an integrated measurement and management system
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
San Francisco, Calif.
Jossey-Bass
2000
|
| Edition: | 1.ed |
| Series: | University of Michigan Business School management series
|
| Subjects: | |
| Physical Description: | XV, 214 S. graph. Darst |
| ISBN: | 0787953105 |
Staff View
MARC
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Record in the Search Index
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| author | Johnson, Michael D. 1956- |
| author_GND | (DE-588)115803025 |
| author_facet | Johnson, Michael D. 1956- |
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| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1.ed |
| format | Book |
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| id | DE-604.BV013955997 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:55:04Z |
| institution | BVB |
| isbn | 0787953105 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009550752 |
| oclc_num | 248644192 |
| open_access_boolean | |
| owner | DE-859 DE-1102 DE-634 DE-188 |
| owner_facet | DE-859 DE-1102 DE-634 DE-188 |
| physical | XV, 214 S. graph. Darst |
| publishDate | 2000 |
| publishDateSearch | 2000 |
| publishDateSort | 2000 |
| publisher | Jossey-Bass |
| record_format | marc |
| series2 | University of Michigan Business School management series |
| spelling | Johnson, Michael D. 1956- Verfasser (DE-588)115803025 aut Improving customer satisfaction, loyalty and profit an integrated measurement and management system Michael D. Johnson ; Anders Gustafsson 1.ed San Francisco, Calif. Jossey-Bass 2000 XV, 214 S. graph. Darst txt rdacontent n rdamedia nc rdacarrier University of Michigan Business School management series Management-Informationssystem / Customer Relationship Management / Konsumentenverhalten / Kostenmanagement / Umsatz Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Kundenbindung (DE-588)4384508-3 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s Verbraucherzufriedenheit (DE-588)4129147-5 s Kundenbindung (DE-588)4384508-3 s DE-604 Gustafsson, Anders Sonstige oth |
| spellingShingle | Johnson, Michael D. 1956- Improving customer satisfaction, loyalty and profit an integrated measurement and management system Management-Informationssystem / Customer Relationship Management / Konsumentenverhalten / Kostenmanagement / Umsatz Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenbindung (DE-588)4384508-3 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4129147-5 (DE-588)4384508-3 |
| title | Improving customer satisfaction, loyalty and profit an integrated measurement and management system |
| title_auth | Improving customer satisfaction, loyalty and profit an integrated measurement and management system |
| title_exact_search | Improving customer satisfaction, loyalty and profit an integrated measurement and management system |
| title_full | Improving customer satisfaction, loyalty and profit an integrated measurement and management system Michael D. Johnson ; Anders Gustafsson |
| title_fullStr | Improving customer satisfaction, loyalty and profit an integrated measurement and management system Michael D. Johnson ; Anders Gustafsson |
| title_full_unstemmed | Improving customer satisfaction, loyalty and profit an integrated measurement and management system Michael D. Johnson ; Anders Gustafsson |
| title_short | Improving customer satisfaction, loyalty and profit |
| title_sort | improving customer satisfaction loyalty and profit an integrated measurement and management system |
| title_sub | an integrated measurement and management system |
| topic | Management-Informationssystem / Customer Relationship Management / Konsumentenverhalten / Kostenmanagement / Umsatz Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenbindung (DE-588)4384508-3 gnd |
| topic_facet | Management-Informationssystem / Customer Relationship Management / Konsumentenverhalten / Kostenmanagement / Umsatz Kundenmanagement Verbraucherzufriedenheit Kundenbindung |
| work_keys_str_mv | AT johnsonmichaeld improvingcustomersatisfactionloyaltyandprofitanintegratedmeasurementandmanagementsystem AT gustafssonanders improvingcustomersatisfactionloyaltyandprofitanintegratedmeasurementandmanagementsystem |