Improving customer satisfaction, loyalty and profit: an integrated measurement and management system
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
San Francisco, Calif.
Jossey-Bass
2000
|
| Ausgabe: | 1.ed |
| Schriftenreihe: | University of Michigan Business School management series
|
| Schlagworte: | |
| Beschreibung: | XV, 214 S. graph. Darst |
| ISBN: | 0787953105 |
Internformat
MARC
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| 035 | |a (OCoLC)248644192 | ||
| 035 | |a (DE-599)BVBBV013955997 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
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| 100 | 1 | |a Johnson, Michael D. |d 1956- |e Verfasser |0 (DE-588)115803025 |4 aut | |
| 245 | 1 | 0 | |a Improving customer satisfaction, loyalty and profit |b an integrated measurement and management system |c Michael D. Johnson ; Anders Gustafsson |
| 250 | |a 1.ed | ||
| 264 | 1 | |a San Francisco, Calif. |b Jossey-Bass |c 2000 | |
| 300 | |a XV, 214 S. |b graph. Darst | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a University of Michigan Business School management series | |
| 650 | 4 | |a Management-Informationssystem / Customer Relationship Management / Konsumentenverhalten / Kostenmanagement / Umsatz | |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Verbraucherzufriedenheit |0 (DE-588)4129147-5 |2 gnd |9 rswk-swf |
| 650 | 0 | 7 | |a Kundenbindung |0 (DE-588)4384508-3 |2 gnd |9 rswk-swf |
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| 689 | 0 | 2 | |a Kundenbindung |0 (DE-588)4384508-3 |D s |
| 689 | 0 | |5 DE-604 | |
| 700 | 1 | |a Gustafsson, Anders |e Sonstige |4 oth | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-009550752 | ||
Datensatz im Suchindex
| _version_ | 1804128804257398784 |
|---|---|
| any_adam_object | |
| author | Johnson, Michael D. 1956- |
| author_GND | (DE-588)115803025 |
| author_facet | Johnson, Michael D. 1956- |
| author_role | aut |
| author_sort | Johnson, Michael D. 1956- |
| author_variant | m d j md mdj |
| building | Verbundindex |
| bvnumber | BV013955997 |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)248644192 (DE-599)BVBBV013955997 |
| dewey-full | 658.812 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.812 |
| dewey-search | 658.812 |
| dewey-sort | 3658.812 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 1.ed |
| format | Book |
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| id | DE-604.BV013955997 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:55:04Z |
| institution | BVB |
| isbn | 0787953105 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009550752 |
| oclc_num | 248644192 |
| open_access_boolean | |
| owner | DE-859 DE-1102 DE-634 DE-188 |
| owner_facet | DE-859 DE-1102 DE-634 DE-188 |
| physical | XV, 214 S. graph. Darst |
| publishDate | 2000 |
| publishDateSearch | 2000 |
| publishDateSort | 2000 |
| publisher | Jossey-Bass |
| record_format | marc |
| series2 | University of Michigan Business School management series |
| spelling | Johnson, Michael D. 1956- Verfasser (DE-588)115803025 aut Improving customer satisfaction, loyalty and profit an integrated measurement and management system Michael D. Johnson ; Anders Gustafsson 1.ed San Francisco, Calif. Jossey-Bass 2000 XV, 214 S. graph. Darst txt rdacontent n rdamedia nc rdacarrier University of Michigan Business School management series Management-Informationssystem / Customer Relationship Management / Konsumentenverhalten / Kostenmanagement / Umsatz Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Verbraucherzufriedenheit (DE-588)4129147-5 gnd rswk-swf Kundenbindung (DE-588)4384508-3 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s Verbraucherzufriedenheit (DE-588)4129147-5 s Kundenbindung (DE-588)4384508-3 s DE-604 Gustafsson, Anders Sonstige oth |
| spellingShingle | Johnson, Michael D. 1956- Improving customer satisfaction, loyalty and profit an integrated measurement and management system Management-Informationssystem / Customer Relationship Management / Konsumentenverhalten / Kostenmanagement / Umsatz Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenbindung (DE-588)4384508-3 gnd |
| subject_GND | (DE-588)4236865-0 (DE-588)4129147-5 (DE-588)4384508-3 |
| title | Improving customer satisfaction, loyalty and profit an integrated measurement and management system |
| title_auth | Improving customer satisfaction, loyalty and profit an integrated measurement and management system |
| title_exact_search | Improving customer satisfaction, loyalty and profit an integrated measurement and management system |
| title_full | Improving customer satisfaction, loyalty and profit an integrated measurement and management system Michael D. Johnson ; Anders Gustafsson |
| title_fullStr | Improving customer satisfaction, loyalty and profit an integrated measurement and management system Michael D. Johnson ; Anders Gustafsson |
| title_full_unstemmed | Improving customer satisfaction, loyalty and profit an integrated measurement and management system Michael D. Johnson ; Anders Gustafsson |
| title_short | Improving customer satisfaction, loyalty and profit |
| title_sort | improving customer satisfaction loyalty and profit an integrated measurement and management system |
| title_sub | an integrated measurement and management system |
| topic | Management-Informationssystem / Customer Relationship Management / Konsumentenverhalten / Kostenmanagement / Umsatz Kundenmanagement (DE-588)4236865-0 gnd Verbraucherzufriedenheit (DE-588)4129147-5 gnd Kundenbindung (DE-588)4384508-3 gnd |
| topic_facet | Management-Informationssystem / Customer Relationship Management / Konsumentenverhalten / Kostenmanagement / Umsatz Kundenmanagement Verbraucherzufriedenheit Kundenbindung |
| work_keys_str_mv | AT johnsonmichaeld improvingcustomersatisfactionloyaltyandprofitanintegratedmeasurementandmanagementsystem AT gustafssonanders improvingcustomersatisfactionloyaltyandprofitanintegratedmeasurementandmanagementsystem |