Knowledge management systems: theory and practice
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
London
Thomason Learning
2002
|
| Ausgabe: | 1. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XIV, 252 S. Ill. |
| ISBN: | 1861526164 |
Internformat
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Datensatz im Suchindex
| _version_ | 1804128787408879616 |
|---|---|
| adam_text | Hontents
Contributors x
Figures and tables xii
Introduction 1
Stuart Barnes
Features of the book 3
Structure of the book 4
References 10
PART 1: EXPERIENCES IN KNOWLEDGE MANAGEMENT SYSTEMS PRACTICE
1 Knowledge management systems: issues, challenges
and benefits 15
Maryam Alavi and Dorothy E. Leidner
Introduction 15
Knowledge, knowledge management and knowledge
management systems 16
Methodology 18
Study findings 19
Discussion 26
Conclusion 29
Acknowledgement 29
References 30
Appendix: knowledge management questionnaire 32
2 Sharing tacit knowledge: a case study at Volvo 36
Dick Stenmnrk
Introduction 36
The problem with externalizing tacit knowledge 37
The tacitness of professional interests 38
A new perspective on retrieval systems 40
Knowledge management systems
The site and research method 41
Field results 42
Discussion 44
Conclusions 46
Acknowledgements 47
References 47
3 Knowledge management in virtual organizations:
experiences at Sigma 49
Birgit Lemken, Helge Kahler and Markus Rittenbruch
Introduction 49
Virtual organizations 50
Challenges to knowledge management 52
Sigma a team oriented virtual organization 54
The interaction of technology and culture 60
Conclusion 61
References 62
4 Managing information overload in the health sector:
the WaX ActiveLibrary system 64
Claire O Brien, Rudolf Hanka, Iain Buchan and
Heather Heathfield
Introduction 64
The WaX ActiveLibrary 66
The knowledge content in WaX 71
Evaluating WaX 74
Conclusions 79
References 80
5 Knowledge management in the professions: a study of IT
support in law firms 82
Petter Gottschalk
Introduction 82
Aspects of the research 83
Initial field study 85
The research model 86
Research methodology 87
Research results 88
Discussion 91
Conclusions 92
Acknowledgement 93
References 93
Contents vii
PART 2: DESIGNING ENTERPRISE KNOWLEDGE MANAGEMENT
SYSTEMS ARCHITECTURES
6 A multi layer architecture for knowledge management
systems 97
Ulrich Frank
Introduction 97
Knowledge management systems and information systems 98
The architecture 101
Knowledge management as a permanent process 108
Conclusions 110
References 110
7 Managing knowledge in decentralized heterogeneous
corporations 112
Ulrike Baumoel, Reinhard Jung and Robert Winter
Introduction 112
Management holdings 113
The data warehousing process 116
Reference models 119
Management middleware 121
Conclusion 126
Acknowledgements 126
References 126
8 Web based knowledge management support for
document collections 128
Mark Ginsburg and Ajit Kambil
Introduction 128
Critical issues in the design of KMSS 129
Challenges of designing a Web based document KMSS 130
Annotate: a Web based document KMSS 134
Annotate system architecture 138
Evaluating the Annotate system 140
Conclusions 142
Acknowledgement 143
References 143
i Knowledge management systems
9 Enterprise information infrastructures for active,
context sensitive knowledge delivery 146
Andreas Abecker, Ansgar Bernardi, Knut Hinkelmann
and Michael Sintek
Introduction 146
KnowMore knowledge services at a glance 148
Realization of the KnowMore system 152
Discussion 157
Acknowledgement 159
References 159
10 Combining data from existing company sources:
architecture and experiences 161
Jari Vanhanen, Casper Lassenius and Kristian Rautiainen
Introduction 161
Architecture 163
Experiences 170
Conclusions 175
References 175
PART 3: IMPLEMENTING KNOWLEDGE MANAGEMENT SOLUTIONS
11 Knowledge management: the human factor 179
Jacky Swan, Marine Robertson and Sue Newell
Introduction 179
Defining KM the case for research 180
Knowledge management in the literature 181
The human factor: a survey of KM practice 184
Discussion 187
Conclusions 192
References 192
12 Fundamentals of implementing data warehousing in
organizations 195
Pat Finnegan and David Sammon
Introduction 195
Implementing data warehousing 196
Data gathering 197
Data warehousing in the companies studied 197
Organizational prerequisites for data
warehousing implementation 201
Conclusions 208
References 208
Contents ix
13 Barriers to adoption of organizational memories: lessons
from industry 210
Karma Sherif
Introduction 210
Research method 211
Research findings 214
Lessons learnt 219
Conclusion 220
References 220
14 Understanding knowledge management solutions:
the evolution of frameworks in theory and practice 222
C.W. Holsapple and K.D. Joshi
Introduction 222
Representative frameworks 222
A synthesized framework 229
A collaborative KM framework 236
Summary and conclusion 239
References 240
Appendix: Delphi panelists (name and affiliation) 242
Index 243
Higures and tables
Figures
1.1 Respondents by global location 19
1.2 Respondents by position within their organizations 19
1.3 Respondents by industry 20
1.4 Initiators in organizations with, or developing, KMS 23
1.5 Estimated average budgets of KMS in organizations 24
3.1 Polycentric network 51
3.2 Knowledge types 54
3.3 Ariadne s Thread, Sigma s regional structure 58
4.1 Overloaded with paperwork 65
4.2 WaX ActiveLibrary interface, as used during the evaluation 67
4.3 Time taken to reach the required page of information 78
5.1 Research model 87
6.1 Overview of the architecture 102
6.2 Levels of abstraction within a particular view, and their
relationship to corresponding aspects of an IS 103
6.3 Excerpt from the object model on the meta level, with
focus on the organizational perspective 105
6.4 Visualization of a process specification within an editor
(below) and partial description of corresponding instances 106
6.5 Interfacing KMS and IS by generating (standardized)
schema level representations for IS 108
7.1 Business architecture of the information age 114
7.2 The data warehouse architecture 118
7.3 A modified data warehouse architecture serving as a
management middleware 121
7.4 Schematic hierarchy of reference models 122
7.5 Business engineering map 123
7.6 Exemplary integration of knowledge scorecards into
the BE Map 124
7.7 Example of an integrated knowledge scorecard 125
Figures and tables xiii
8.1 Annotate query interface with a social filter selected 136
8.2 Retrieval layer alterations in the Annotate system 137
8.3 The icon legend 138
8.4 The document is now a hybrid object of data (original
author work) and multiple instances of meta data 139
8.5 The search, retrieval and document interfaces 141
8.6 A simple Schelling diagram 141
8.7 A more complex Schelling diagram with multiple
equilibria 142
9.1 A typical purchasing workflow 149
9.2 The KnowMore system offers context sensitive
information supply 150
9.3 Changes in the process status result in refined
information support 151
9.4 The three layered OM architecture 152
9.5 Example of a KIT specification 154
9.6 KIT processing by worklist handler and
information/knowledge agent 156
9.7 The KnowMore implementation is a Web enabled
client server architecture 157
10.1 The LUCOS toolset 163
10.2 EMIX 166
10.3 The measurement design tool (MeTo) 167
10.4 Two ViCA panels and navigation from a chart to another
panel 170
10.5 The LUCOS toolset installation 172
10.6 A project control panel in ViCA 172
10.7 The visualization panels 173
11.1 ProQuest references to KM and the learning organization 182
13.1 Barriers to OMIS adoption 215
14.1 KM evolution framework 233
Tables
1.1 Perspectives on KM 21
1.2 Capabilities needed for KM 22
1.3 Key concerns related to KM 22
1.4 Percentage of KMS with various technologies/tools 25
1.5 Importance of knowledge domain 25
1.6 Perceived benefits of existing KMS 26
4.1 WaX library: East Sussex Primary Care Information Service 72
5.1 Characteristics of respondents and organizations 88
5.2 Definitions of KM 88
iv Knowledge management systems
5.3 Items for measurement of dependent and independent
constructs 89
5.4 Multiple regression between use of IT and predictors 89
5.5 Responses for different law firm sizes 91
8.1 Waterfall model of the intranet document life cycle 131
11.1 Comparison of core issues in the the learning
organization and KM in PQD articles, 1993 8 183
11.2 1993 Learning organization thematic categories 183
11.3 1998 KM thematic categories 183
11.4 Response frequencies and relationship to critical
variable of KM practices 187
12.1 Data warehousing experience in the organizations
studied 201
12.2 Organizational prerequisites 208
14.1 Pillars of knowledge management (adapted from
Wiig, 1993) 223
14.2 Knowledge conversion framework (adapted from
Nonaka, 1994) 224
14.3 Core capabilities and knowledge building activities
(adapted from Leonard Barton, 1995) 224
14.4 Organizational KM model (adapted from Arthur
Andersen and APQC, 1996) 225
14.5 Model of the knowing organization (adapted from
Choo, 1996) 226
14.6 Intellectual capital model (adapted from Petrash, 1996) 226
14.7 Model of knowledge transfer (adapted from Szulanski,
1996) 227
14.8 KPMG knowledge management process (adapted from
Alavi, 1997) 227
14.9 Intangible assets (adapted from Sveiby, 1997) 228
14.10 A framework of knowledge management stages
(adapted from van der Spijkervet, 1997) 229
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| spelling | Knowledge management systems theory and practice ed. by Stuart Barnes 1. ed. London Thomason Learning 2002 XIV, 252 S. Ill. txt rdacontent n rdamedia nc rdacarrier Gestion des connaissances Management informatiesystemen gtt Knowledge management Wissensmanagement (DE-588)4561842-2 gnd rswk-swf Unternehmen (DE-588)4061963-1 gnd rswk-swf (DE-588)4143413-4 Aufsatzsammlung gnd-content Unternehmen (DE-588)4061963-1 s Wissensmanagement (DE-588)4561842-2 s DE-604 Barnes, Stuart J. Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009539888&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Knowledge management systems theory and practice Gestion des connaissances Management informatiesystemen gtt Knowledge management Wissensmanagement (DE-588)4561842-2 gnd Unternehmen (DE-588)4061963-1 gnd |
| subject_GND | (DE-588)4561842-2 (DE-588)4061963-1 (DE-588)4143413-4 |
| title | Knowledge management systems theory and practice |
| title_auth | Knowledge management systems theory and practice |
| title_exact_search | Knowledge management systems theory and practice |
| title_full | Knowledge management systems theory and practice ed. by Stuart Barnes |
| title_fullStr | Knowledge management systems theory and practice ed. by Stuart Barnes |
| title_full_unstemmed | Knowledge management systems theory and practice ed. by Stuart Barnes |
| title_short | Knowledge management systems |
| title_sort | knowledge management systems theory and practice |
| title_sub | theory and practice |
| topic | Gestion des connaissances Management informatiesystemen gtt Knowledge management Wissensmanagement (DE-588)4561842-2 gnd Unternehmen (DE-588)4061963-1 gnd |
| topic_facet | Gestion des connaissances Management informatiesystemen Knowledge management Wissensmanagement Unternehmen Aufsatzsammlung |
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