The CRM handbook: a business guide to customer relationship management
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Boston ; Munich [u.a.]
Addison-Wesley
2001
|
| Edition: | 1. print. |
| Series: | Addison-Wesley information technology series
|
| Subjects: | |
| Physical Description: | XXIV, 307 S. Ill. |
| ISBN: | 0201730626 |
Staff View
MARC
| LEADER | 00000nam a2200000 c 4500 | ||
|---|---|---|---|
| 001 | BV013936001 | ||
| 003 | DE-604 | ||
| 005 | 20020807 | ||
| 007 | t | ||
| 008 | 011002s2001 a||| |||| 00||| eng d | ||
| 020 | |a 0201730626 |9 0-201-73062-6 | ||
| 035 | |a (OCoLC)611031453 | ||
| 035 | |a (DE-599)BVBBV013936001 | ||
| 040 | |a DE-604 |b ger |e rakwb | ||
| 041 | 0 | |a eng | |
| 049 | |a DE-19 |a DE-20 |a DE-473 |a DE-945 |a DE-634 | ||
| 084 | |a QP 620 |0 (DE-625)141911: |2 rvk | ||
| 100 | 1 | |a Dyché, Jill |e Verfasser |4 aut | |
| 245 | 1 | 0 | |a The CRM handbook |b a business guide to customer relationship management |c Jill Dyché |
| 250 | |a 1. print. | ||
| 264 | 1 | |a Boston ; Munich [u.a.] |b Addison-Wesley |c 2001 | |
| 300 | |a XXIV, 307 S. |b Ill. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 490 | 0 | |a Addison-Wesley information technology series | |
| 650 | 4 | |a CRM | |
| 650 | 4 | |a customer relationship management | |
| 650 | 4 | |a e-handel | |
| 650 | 4 | |a kundeloyalitet | |
| 650 | 4 | |a kundeorientering | |
| 650 | 4 | |a kunder | |
| 650 | 4 | |a kunderelationer | |
| 650 | 4 | |a kundeservice | |
| 650 | 4 | |a ledelse | |
| 650 | 4 | |a markedsføring | |
| 650 | 0 | 7 | |a Kundenmanagement |0 (DE-588)4236865-0 |2 gnd |9 rswk-swf |
| 689 | 0 | 0 | |a Kundenmanagement |0 (DE-588)4236865-0 |D s |
| 689 | 0 | |5 DE-604 | |
| 999 | |a oai:aleph.bib-bvb.de:BVB01-009537215 | ||
Record in the Search Index
| _version_ | 1804128783605694464 |
|---|---|
| any_adam_object | |
| author | Dyché, Jill |
| author_facet | Dyché, Jill |
| author_role | aut |
| author_sort | Dyché, Jill |
| author_variant | j d jd |
| building | Verbundindex |
| bvnumber | BV013936001 |
| classification_rvk | QP 620 |
| ctrlnum | (OCoLC)611031453 (DE-599)BVBBV013936001 |
| discipline | Wirtschaftswissenschaften |
| edition | 1. print. |
| format | Book |
| fullrecord | <?xml version="1.0" encoding="UTF-8"?><collection xmlns="http://www.loc.gov/MARC21/slim"><record><leader>01350nam a2200445 c 4500</leader><controlfield tag="001">BV013936001</controlfield><controlfield tag="003">DE-604</controlfield><controlfield tag="005">20020807 </controlfield><controlfield tag="007">t</controlfield><controlfield tag="008">011002s2001 a||| |||| 00||| eng d</controlfield><datafield tag="020" ind1=" " ind2=" "><subfield code="a">0201730626</subfield><subfield code="9">0-201-73062-6</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(OCoLC)611031453</subfield></datafield><datafield tag="035" ind1=" " ind2=" "><subfield code="a">(DE-599)BVBBV013936001</subfield></datafield><datafield tag="040" ind1=" " ind2=" "><subfield code="a">DE-604</subfield><subfield code="b">ger</subfield><subfield code="e">rakwb</subfield></datafield><datafield tag="041" ind1="0" ind2=" "><subfield code="a">eng</subfield></datafield><datafield tag="049" ind1=" " ind2=" "><subfield code="a">DE-19</subfield><subfield code="a">DE-20</subfield><subfield code="a">DE-473</subfield><subfield code="a">DE-945</subfield><subfield code="a">DE-634</subfield></datafield><datafield tag="084" ind1=" " ind2=" "><subfield code="a">QP 620</subfield><subfield code="0">(DE-625)141911:</subfield><subfield code="2">rvk</subfield></datafield><datafield tag="100" ind1="1" ind2=" "><subfield code="a">Dyché, Jill</subfield><subfield code="e">Verfasser</subfield><subfield code="4">aut</subfield></datafield><datafield tag="245" ind1="1" ind2="0"><subfield code="a">The CRM handbook</subfield><subfield code="b">a business guide to customer relationship management</subfield><subfield code="c">Jill Dyché</subfield></datafield><datafield tag="250" ind1=" " ind2=" "><subfield code="a">1. print.</subfield></datafield><datafield tag="264" ind1=" " ind2="1"><subfield code="a">Boston ; Munich [u.a.]</subfield><subfield code="b">Addison-Wesley</subfield><subfield code="c">2001</subfield></datafield><datafield tag="300" ind1=" " ind2=" "><subfield code="a">XXIV, 307 S.</subfield><subfield code="b">Ill.</subfield></datafield><datafield tag="336" ind1=" " ind2=" "><subfield code="b">txt</subfield><subfield code="2">rdacontent</subfield></datafield><datafield tag="337" ind1=" " ind2=" "><subfield code="b">n</subfield><subfield code="2">rdamedia</subfield></datafield><datafield tag="338" ind1=" " ind2=" "><subfield code="b">nc</subfield><subfield code="2">rdacarrier</subfield></datafield><datafield tag="490" ind1="0" ind2=" "><subfield code="a">Addison-Wesley information technology series</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">CRM</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">customer relationship management</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">e-handel</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">kundeloyalitet</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">kundeorientering</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">kunder</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">kunderelationer</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">kundeservice</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">ledelse</subfield></datafield><datafield tag="650" ind1=" " ind2="4"><subfield code="a">markedsføring</subfield></datafield><datafield tag="650" ind1="0" ind2="7"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="2">gnd</subfield><subfield code="9">rswk-swf</subfield></datafield><datafield tag="689" ind1="0" ind2="0"><subfield code="a">Kundenmanagement</subfield><subfield code="0">(DE-588)4236865-0</subfield><subfield code="D">s</subfield></datafield><datafield tag="689" ind1="0" ind2=" "><subfield code="5">DE-604</subfield></datafield><datafield tag="999" ind1=" " ind2=" "><subfield code="a">oai:aleph.bib-bvb.de:BVB01-009537215</subfield></datafield></record></collection> |
| id | DE-604.BV013936001 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:54:43Z |
| institution | BVB |
| isbn | 0201730626 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009537215 |
| oclc_num | 611031453 |
| open_access_boolean | |
| owner | DE-19 DE-BY-UBM DE-20 DE-473 DE-BY-UBG DE-945 DE-634 |
| owner_facet | DE-19 DE-BY-UBM DE-20 DE-473 DE-BY-UBG DE-945 DE-634 |
| physical | XXIV, 307 S. Ill. |
| publishDate | 2001 |
| publishDateSearch | 2001 |
| publishDateSort | 2001 |
| publisher | Addison-Wesley |
| record_format | marc |
| series2 | Addison-Wesley information technology series |
| spelling | Dyché, Jill Verfasser aut The CRM handbook a business guide to customer relationship management Jill Dyché 1. print. Boston ; Munich [u.a.] Addison-Wesley 2001 XXIV, 307 S. Ill. txt rdacontent n rdamedia nc rdacarrier Addison-Wesley information technology series CRM customer relationship management e-handel kundeloyalitet kundeorientering kunder kunderelationer kundeservice ledelse markedsføring Kundenmanagement (DE-588)4236865-0 gnd rswk-swf Kundenmanagement (DE-588)4236865-0 s DE-604 |
| spellingShingle | Dyché, Jill The CRM handbook a business guide to customer relationship management CRM customer relationship management e-handel kundeloyalitet kundeorientering kunder kunderelationer kundeservice ledelse markedsføring Kundenmanagement (DE-588)4236865-0 gnd |
| subject_GND | (DE-588)4236865-0 |
| title | The CRM handbook a business guide to customer relationship management |
| title_auth | The CRM handbook a business guide to customer relationship management |
| title_exact_search | The CRM handbook a business guide to customer relationship management |
| title_full | The CRM handbook a business guide to customer relationship management Jill Dyché |
| title_fullStr | The CRM handbook a business guide to customer relationship management Jill Dyché |
| title_full_unstemmed | The CRM handbook a business guide to customer relationship management Jill Dyché |
| title_short | The CRM handbook |
| title_sort | the crm handbook a business guide to customer relationship management |
| title_sub | a business guide to customer relationship management |
| topic | CRM customer relationship management e-handel kundeloyalitet kundeorientering kunder kunderelationer kundeservice ledelse markedsføring Kundenmanagement (DE-588)4236865-0 gnd |
| topic_facet | CRM customer relationship management e-handel kundeloyalitet kundeorientering kunder kunderelationer kundeservice ledelse markedsføring Kundenmanagement |
| work_keys_str_mv | AT dychejill thecrmhandbookabusinessguidetocustomerrelationshipmanagement |