APA-Zitierstil (7. Ausg.)

Dyché, J. (2001). The CRM handbook: A business guide to customer relationship management (1. print.). Addison-Wesley.

Chicago-Zitierstil (17. Ausg.)

Dyché, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. 1. print. Boston ; Munich [u.a.]: Addison-Wesley, 2001.

MLA-Zitierstil (9. Ausg.)

Dyché, Jill. The CRM Handbook: A Business Guide to Customer Relationship Management. 1. print. Addison-Wesley, 2001.