Human resource management: a critical text
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
London [u.a.]
Thomson Learning
2001
|
| Ausgabe: | 2. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | VIII, 373 S. graph. Darst. |
| ISBN: | 1861526059 |
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Datensatz im Suchindex
| _version_ | 1804128604910518272 |
|---|---|
| adam_text | Brief Contents Preface xvii
PART I: THE SUCCESS SYSTEM: ANTICIPATING SUCCESS 1
Chapter 1 Human Resource Management: The Success System Model 3
PART II: THE SUCCESS SYSTEM: ATTRACTING A HIGH
PERFORMING WORKFORCE 29
Chapter 2 The Success System: Equal Employment and the Law 31
Chapter 3 The Success System: HRM Planning, Job Analysis, and Productivity 67
Chapter 4 The Success System: The Recruiting Process 97
Chapter 5 The Success System: The Selection Process 128
PART III THE SUCCESS SYSTEM: DEVELOPING A
HIGH PERFORMING WORKFORCE 155
Chapter 6 The Success System: Performance Management 157
Chapter 7 The Success System: Training and Developing Human Potential 178
Chapter 8 The Success System: Management and Organization Development 204
Chapter 9 The Success System: Career Development 226
PART IV THE SUCCESS SYSTEM: MOTIVATING A
HIGH PERFORMING WORKFORCE 247
Chapter 10 The Success System: Compensating High Performing Systems 249
Chapter 11 The Success System: Employee Benefits 270
Chapter 12 The Success System: Motivating in Changing Times: Pay for Performance 298
PART V THE SUCCESS SYSTEM: MAINTAINING A
HIGH PERFORMING WORKFORCE 323
Chapter 13 The Success System: Union Relations and Collective Bargaining 325
Chapter 14 The Success System: Employee Safety and Health 352
PART VI THE SUCCESS SYSTEM: CHANGING A
HIGH PERFORMING WORKFORCE 379
Chapter 15 The Success System: HRM Strategy 381
Chapter 16 The Success System: Changing for Success 409
Chapter 17 The Success System: Total Quality Management 433
Chapter 18 The Success System: Managing Diversity 451
PART VII THE SUCCESS SYSTEM: FOCUSING ON A
HIGH PERFORMANCE WORKFORCE 469
Chapter 19 Human Resource Management: The Challenge and the Future 471
Index 493
viii Brief Contents
Contents
Preface xvii
PART I: THE SUCCESS SYSTEM: ANTICIPATING SUCCESS 1
Chapter 1 Human Resource Management: The Success System Model 3
Background Information 4
The Workout: Key to Organization and Human Resource Changes at GE? 4
What Is Human Resource Management? 6
A Definition of Human Resource Management (HRM) 6
The Success System Model (SSM) 7
Part One: The Success System: Anticipating Success 7
Part Two: Attracting a High Performing Workforce 7
Part Three: Developing a High Performing Workforce 8
Part Four: Motivating a High Performing Workforce 9
Part Five: Maintaining a High Performing Workforce 9
Part Six: Changing a High Performing Workforce 9
Part Seven: Focusing on a High Performing Workforce 10
Human Resource Management as a Career Field 10
Why Human Resource Management? 10
The HRM Organization of the Twenty First Century 14
HRM and Total Quality Management 15
Stage One: Anticipating Change: The Organization Culture 16
The Socialization Process 17
The Psychological Contract 19
An Overview of the Field of Study 19
Summary 20
Review Questions 21
Key Words and Concepts 22
HRM Skills Simulation 1.1: Auditioning for The Tonight Show with Jay Leno Guest
Host Spot 22
HRM Skills Simulation 1.2: The Psychological Contract 24
Case Analysis Guidelines 26
Case 1.1: Precision Products, Inc. 26
PART II: THE SUCCESS SYSTEM: ATTRACTING A HIGH
PERFORMING WORKFORCE 29
Chapter 2 The Success System: Equal Employment and the Law 31
Background Information 32
The Emergence of EEO 33
ix
Legislation: An Overview 33
Uniform Guidelines on Employee Selection 42
Disparate Impact 43
Other Issues 44
Business Necessity 47
Enforcing the Law: The EEOC 47
Religion 48
Physical and Language Discrimination 48
Recruiting 48
Interviewing 49
Affirmative Action 51
Summary 52
Review Questions 52
Key Words and Concepts 52
HRM Skills Simulation 2.1: HR Manager Behavior Profile I—The Employment Interview 53
HRM Skills Simulation 2.2: The Role of Women in Management 61
HRM Skills Simulation 2.3: Sexual Harassment 63
Case 2.1: Precision Products, Inc. 65
Chapter 3 The Success System: HRM Planning, Job Analysis, and Productivity 67
Background Information 68
Change or Die 68
Human Resource Planning 69
Simple Steps to Implement the Human Resource Plan 71
Techniques to Evaluate Job Analysis Data 74
The Interview 74
The Job Analysis Process 75
The Steps in Job Analysis 76
Job Analysis: Information 77
Job Analysis: Data Collection Methods 78
The Organization Chart 78
Questionnaires 79
Interviews 80
Direct Observation 80
Job Diary or Log 81
Job Design 81
Job Enrichment Theory 82
Job Characteristics Theory 82
Results of Job Design Programs 84
Self Managed Work Teams 85
Characteristics of Self Managed Work Teams 86
Quality of Worklife 87
Summary 90
x Contents
Review Questions 91
Key Words and Concepts 91
HRM Skills Simulation 3.1: Superior Products Company 91
Case 3.1: Precision Products, Inc. 95
Chapter 4 The Success System: The Recruiting Process 97
Background Information 98
Recruiting 98
HR Manager Styles 99
The Recruiting Process 101
Recruiting the Older Workforce 103
Recruiting Methods 103
Temporary Employment 111
Employee Leasing 112
Cost Benefits and Recruiting 112
Labor Conditions 114
The Recruitment Plan 115
Summary 116
Review Questions 116
Key Words and Concepts 117
HRM Skills Simulation 4.1: Recruiting an HRM Entry Level Position 117
HRM Skills Simulation 4.2: HRM Style Matrix 118
Case 4.1: Precision Products, Inc. 125
Chapter 5 The Success System: The Selection Process 128
Background Information 129
The Goals of Selection 129
Factors Influencing Selection 130
Selection Criteria 131
The Selection Process 132
Step 1. The Application Blank 134
Step 2. The Screening Interview 137
Step 3. The Employment Interview 137
Step 4. Employment Testing 143
Step 5. Reference Checks 144
Step 6. The Conditional Employment Decision 146
Step 7. The Physical Examination 146
Step 8. The Final Employment Decision 146
Summary 146
Review Questions 147
Key Words and Concepts 147
HRM Skills Simulation 5.1: Evaluation of Job Applicants 147
Case 5.1: Precision Products, Inc. 152
Contents xi
PART III THE SUCCESS SYSTEM: DEVELOPING A
HIGH PERFORMING WORKFORCE 155
Chapter 6 The Success System: Performance Management 157
Background Information 158
The Performance Management System 158
The Performance Appraisal Review Process 160
Performance Appraisal Methods 162
Implementing Performance Management 167
Performance Appraisal Problems 168
The Appraisal Interview 169
Summary 172
Review Questions 172
Key Words and Concepts 172
HRM Skills Simulation 6.1: HR Manager Performance Approval 173
Case 6.1: Precision Products, Inc. 176
Chapter 7 The Success System: Training and Developing Human Potential 178
Background Information 179
What are Training and Development? 180
Problems in Training 181
The Training Process 182
Step One: Identifying Training Needs 183
Step Two: Designing Training Programs 184
Step Three: The Evaluation of Training 190
A Systematic Approach 190
Training for Workers with Disabilities 191
Diversity in Training 192
Trends in Training 196
Summary 196
Review Questions 197
Key Words and Concepts 197
HRM Skills Simulation 7.1: The Ewing Company 198
Case 7.1: Precision Products, Inc. 202
Chapter 8 The Success System: Management and Organization Development 204
Background Information 205
The Challenge of Change 205
Management Development Approaches 206
Long Range Management Plan 208
Organization Development 209
Team Development Meetings 213
Outdoor Experiential Laboratory Training 214
Summary 216
Review Questions 217
xii Contents
Key Words and Concepts 217
HRM Skills Simulation 8.1: The Franklin Company 217
Case 8.1: Precision Products, Inc. 224
Chapter 9 The Success System: Career Development 226
Background Information 227
Career Management 228
Career Development and Planning 229
Career Stages 230
Career Planning and Pathing 234
Downsizing 236
Burnout 236
Summary 237
Review Questions 238
Key Words and Concepts 238
HRM Skills Simulation 9.1: Career Life Planning 238
HRM Skills Simulation 9.2: Career Life Planning 242
Case 9.1: Tucker Knox Corporation 243
PART IV THE SUCCESS SYSTEM: MOTIVATING A
HIGH PERFORMING WORKFORCE 247
Chapter 10 The Success System: Compensating High Performing Systems 249
Background Information 250
What Is Compensation? 251
The Compensation Program 253
Compensation Program Rationales 254
Job Evaluation 256
Job Evaluation Systems 256
The Underpaid Employee 259
The Overpaid Employee 260
Rate Ranges and Wage Structures 260
The Issue of Equal Pay or Comparable Worth 262
Two Tier Pay 262
Fair and Square 263
Variable Pay 263
Summary 264
Review Questions 265
Key Words and Concepts 265
HRM Skills Simulation 10.1: Invest in Bonds 265
Case 10.1: Precision Products, Inc. 268
Chapter 11 The Success System: Employee Benefits 270
Background Information 271
Employee Benefits Programs 272
Contents xiii
Benefits Versus Rights 273
Employee Benefits Program Planning 273
Major Types of Benefits Programs 274
Cafeteria Style Benefit Plans 287
Communicating the Benefit Program 288
Summary 288
Review Questions 289
Key Words and Concepts 289
HRM Skills Simulation 11.1: The Slickline Company 289
Case 11.1: Precision Products, Inc. 295
Chapter 12 The Success System: Motivating in Changing Times: Pay for Performance 298
Background Information 299
The Global Chase 300
Motivation 301
Reasons for Pay for Performance Plans 303
Types of Incentive Programs 304
Summary 312
Review Questions 313
Key Words and Concepts 313
HRM Skills Simulation 12.1: The Mainline Company 313
Case 12.1: Precision Products, Inc. 320
PART V THE SUCCESS SYSTEM: MAINTAINING A
HIGH PERFORMING WORKFORCE 323
Chapter 13 The Success System: Union Relations and Collective Bargaining 325
Background Information 326
Labor s New Face 327
The Management Union Relationship 327
Nonunion Employees 332
Union Organizing 333
Employer Campaign Tactics 334
Types of NLRB Elections 334
Collective Bargaining 335
The Labor Contract 336
Grievance Procedure 341
Twenty First Century Trends 341
Unions and Quality of Worklife Issues 344
Summary 345
Review Questions 346
Key Words and Concepts 346
HRM Skills Simulation 14.1: United Electrical Motors 346
Case 13.1: The Northwest Freight Line, Inc. 350
xiv Contents
Chapter 14 The Success System: Employee Safety and Health 352
Background Information 353
The Challenge of Safety Management 353
Employees Rights 361
Health Issues 362
The Management of Stress 369
Summary 372
Review Questions 373
Key Words and Concepts 373
HRM Skills Simulation 14.1: The Union Media Company 373
Case 14.1: Precision Products 377
PART VI THE SUCCESS SYSTEM: CHANGING A
HIGH PERFORMING WORKFORCE 379
Chapter 15 The Success System: HRM Strategy 381
Background Information 382
Organizational Strategy 384
Integration of Strategic HRM with Corporate Strategy 385
Corporate Strategy 386
Strategic HRM Choices 386
The Corporate Culture 391
Summary 399
Review Questions 400
Key Words and Concepts 400
HRM Skills Simulation 15.1: The Gentech Company 400
Case 15.1: The Space Electronics Corporation 407
Chapter 16 The Success System: Changing for Success 409
Background Information 410
The Corporate Culture 411
What Is Corporate Culture? 412
Creating a Winning Culture 414
Power Tools for Change 417
The Goals and Values of HRM Programs 418
HRM Implementation Issues 419
Summary 420
Review Questions 421
Key Words and Concepts 422
HRM Skills Simulation 16.1: Reduction in Force: Consensus Seeking Change 422
Case 16.1: The Dim Lighting Company 430
Chapter 17 The Success System: Total Quality Management 433
Background Information 434
Total Quality Management (TQM) 434
Contents xv
A Brief History of TQM 435
The Objectives of TQM 435
Implementing TQM 438
Basic Elements of TQM 439
Summary 441
Review Questions 441
Key Words and Concepts 441
HRM Skills Simulation 17.1: The Sierra Manufacturing Company 442
Case 17.1: Wengart Aircraft 448
Chapter 18 The Success System: Managing Diversity 451
Background Information 452
Managing Cultural Diversity 452
Managing Diversity 453
Current Trends Affecting Workforce Diversity 454
Managing Diversity and EEO 457
How Organizations Can Cultivate a Diverse Workforce 458
HRM Strategies to Lessen Resistance to Diversity 459
Summary 462
Review Questions 463
Key Words and Concepts 464
HRM Skills Simulation 18.1: Managing Diversity 464
Case 18.1: Precision Products, Inc. 466
PART VII THE SUCCESS SYSTEM: FOCUSING ON A
HIGH PERFORMING WORKFORCE 469
Chapter 19 Human Resource Management: The Challenge and the Future 471
Background Information 472
Evaluation of the HRM Programs 473
The Stabilization of Change 475
The Evaluation of HRM Programs 476
Some Conditions for Success of HRM Programs 477
Emerging Issues and Values 477
Future Trends in HRM 478
The Future of HRM 480
Summary 481
Review Questions 481
Key Words and Concepts 481
HMR Skills Simulation 19.1: HR Manager Behavior Profile II—The Performance
Interview 482
Case 19.1: The Bob Knowlton Case 488
Index 493
xvi Contents
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| title | Human resource management a critical text |
| title_auth | Human resource management a critical text |
| title_exact_search | Human resource management a critical text |
| title_full | Human resource management a critical text ed. by John Storey |
| title_fullStr | Human resource management a critical text ed. by John Storey |
| title_full_unstemmed | Human resource management a critical text ed. by John Storey |
| title_short | Human resource management |
| title_sort | human resource management a critical text |
| title_sub | a critical text |
| topic | Personeelsmanagement gtt Personnel - Direction Organizational change Personnel management Strategic planning Humanvermögen (DE-588)4240300-5 gnd Personalentwicklung (DE-588)4121465-1 gnd Personalpolitik (DE-588)4045269-4 gnd |
| topic_facet | Personeelsmanagement Personnel - Direction Organizational change Personnel management Strategic planning Humanvermögen Personalentwicklung Personalpolitik Aufsatzsammlung |
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