Essentials of management information systems: Organization and technology in the networked enterprise
Gespeichert in:
| Hauptverfasser: | , |
|---|---|
| Format: | Buch |
| Sprache: | English |
| Veröffentlicht: |
Upper Saddle River, NJ
Prentice Hall
2001
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| Ausgabe: | 4. ed. |
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXVIII, 509 S. |
| ISBN: | 0130193232 |
Internformat
MARC
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| 245 | 1 | 0 | |a Essentials of management information systems |b Organization and technology in the networked enterprise |c Kenneth C. Laudon ; Jane P. Laudon |
| 250 | |a 4. ed. | ||
| 264 | 1 | |a Upper Saddle River, NJ |b Prentice Hall |c 2001 | |
| 300 | |a XXVIII, 509 S. | ||
| 336 | |b txt |2 rdacontent | ||
| 337 | |b n |2 rdamedia | ||
| 338 | |b nc |2 rdacarrier | ||
| 650 | 7 | |a Management informatiesystemen |2 gtt | |
| 650 | 4 | |a Systèmes d'information de gestion | |
| 650 | 4 | |a Management information systems | |
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Datensatz im Suchindex
| _version_ | 1804128525605666816 |
|---|---|
| adam_text | Management Decision Problems
; Chapter 1 Planning a New Internet Business 25
Chapter Z Analyzing Customer Acquisition Costs 56
Chapter 3 Reducing Agency Costs 88
Chapter 4 Hardware Capacity Planning for Electronic Commerce 128
Chapters Evaluating an Application Service Provider 168
Chapter 6 Creating Companywtde Data Standards 202
Chapter 7 Choosing an Internet Connection Service 225
Chapter 8 Measuring the Effectiveness of Web Advertising 263
Chapter 9 Evaluating ERP Systems with a Scoring Model 317
Chapter 10 Pricing a Software Package and Calculating Benefits 334
Chapter 11 Measuring Productivity from a Knowledge Intranet 369
Chapter 12 Making a Capital Budgeting Decision 398
Chapter 13 Analyzing Security Vulnerabilities 441
Chapter 14 What to Do About Employee Web Usage 459
Chapter 15 Planning a Global Web Site 504
Hands on Application Exercises Found on the
f^ Companion Web Site (www.prenhall.com/laudon)
Chapter 1 Investing in Electronic Retailing [Spreadsheet]
Chapter 2 Tracking Reservations at Monroe s Midnight Inn [Database]
Chapter 3 Determining Monthly Loan Payments for Roberto s Place
[Spreadsheet]
Chapter 4 Identifying Hardware Requirements [Spreadsheet]
Chapter S Developing a Web Page [Web Page Development Tool]
Chapter 6 Building a Relational Database at Sylvester s Bike Shop [Database]
Chapter 7 Surfing for Information on the Web [Web Browser]
Chapter 8 Researching Web Site Development Companies at Jewel of the Web
[Spreadsheet, Web Browser, and Presentation Software]
Chapter 9 Capital Budgeting at Sparkling Clean [Spreadsheet]
Chapter 10 Diagramming Processing AcnvrnES at Mickey s Burger House
[CASE Tool]
Chapter 11 Building Expert System Support for Retirement Planning [Expert
Systems Tool]
Chapter 12 Performing Breakeven Analysis at Stanley s Cookware [Spreadsheet]
Chapter 13 Performing a Security Risk Assessment [Spreadsheet]
Chapter 14 Comparing Security Features at Friend in Need Foundation [Web
Browser and Presentation Software]
Chapter 15 Building a Job Database and Web Page for KTP Consulting [Database
and Web page Development Tool]
/
I Brief
Contents
Part One Organizations, Management, and the Network
Revolution 2
Chapter 1 The Information Systems Revolution: Transforming Business and Management 2
Chapter 2 The Strategic Role of Information Systems 36
Chapter 3 Information Systems, Organizations, and Management: Business Processes and
Enterprise Systems 72
Part Two Information Technology Infrastructure 108
Chapter 4 Computers and Information Processing 108
Chapter 5 The Role of Software in the Information Technology (IT) Infrastructure 140
Chapter 6 Managing Data Resources 176
Chapter 7 Telecommunications, Networks, and the New Information Technology (IT)
Infrastructure 208
Chapter 8 The Internet: Electronic Commerce and Electronic Business 244
Part Three Building Information Systems: Contemporary
Approaches 286
Chapter 9 Redesigning the Organization with Information Systems 286
Chapter 10 Approaches to Systems Building 324
Part Pour Management and Organizational Support Systems 354
Chapter 11 Managing Knowledge 354
Chapter 12 Enhancing Management Decision Making 390
Part Five Managing Information Systems 418
Chapter 13 Information Systems Security and Control 418
Chapter 14 Ethical and Social Impact of Information Systems 450
Chapter 15 Managing International Information Systems 484
International Case Studies ICS 1
References R1
Name Index 11
Organizations Index 13
International Organizations Index 15
Subject Index 15
Photo and Screen Shot Credits PC 1
vii
Table of
Contents
Part One Organizations, Management, and the Network
Revolution 2
Chapter 1 The Information Systems Revolution: Transforming Business
and Management 2
Web Auctions Create a New Breed of E Merchants 3
1.1 Why Information Systems? 4
The Competitive Business Environment, 4 • What Is an Information System?, 7 • A Business
Perspective on Information Systems, 9 • Window on Technology: UPS Competes Globally
Using Information Technology, 10
1.2 Contemporary Approaches to Information Systems 13
Technical Approach, 13 • Behavioral Approach, 14 • Approach of This Text: Sociotechnical
Systems, 14
1.3 The New Role of Information Systems in Organizations 15
The Widening Scope of Information Systems, 15 • The Network Revolution and the
Internet, 16 • Window on Management: Global Netrepreneurs, 18 • New Options for
Organizational Design: The Networked Enterprise, 19 • Electronic Commerce and Electronic
Business, 23 • Window on Organizations: Internet Trading Heats Up, 24 • Management
Decision Problem: Planning a New Internet Business, 25
1.4 Learning to Use Information Systems: New Opportunities with Technology 27
The Challenge of Information Systems: Key Management Issues, 27 • Integrating Text with
Technology: New Opportunities for Learning, 31
Management Wrap Up, 31 • Summary, 32 • Key Terms, 32 • Review Questions, 33 • Group
Project, 33 • Took for Interactive Learning, 33 • Case Study: Can WingspanBank.com Fly
on the Internet?, 34
Chapter 2 The Strategic Role of Information Systems 36
Ford Fights Back on the Web 37
Management Challenges 38
2.1 Key System Applications in the Organization 39
Different Kinds of Systems, 39 • Six Major Types of Systems, 40 • Window on
Organizations: Improving Mercantile Mutual s Customer Image, 45 • Relationship of
Systems to One Another: Integration, 47 • Systems from a Functional Perspective, 49
2.2 The Strategic Role of Information Systems 52
What Is a Strategic Information System?, 53 • Countering Competitive Forces, 53 •
Management Decision Problem: Analyzing Customer Acquisition Costs, 56 • Leveraging
Technology in the Value Chain, 58 • Implications for Managers and Organizations, 59 •
Window on Management: British Consumer Companies Pool Their Data, 61 IX
2.3 How Information Systems Promote Quality 62
What Is Quality?, 62 • How Information Systems Contribute to Total Quality
Management, 62 • Window on Technology: Customer Service Technology to the Rescue, 64
Management Wrap Up, 65 • Summary, 66 • Key Terms, 67 • Review Questions, 67 • Group
Project, 67 • Tools for Interactive Learning, 68 • Case Study: Can Sears Reinvent Itself?, 69
Chapter 3 Information Systems, Organizations, and Management: Business Processes and
Enterprise Systems 72
Coca Cola Creates an Extended Enterprise 73
Management Challenges 74
3.1 Organizations and Information Systems 75
What Is an Organization?, 75 • Common Features of Organizations, 76 • Unique Features of
Organizations, 78 • Window on Organizations: Australia s Systems Serve the People, 79 •
Business Processes, 80
3.2 The Changing Role of Information Systems in Organizations 82
The Evolution of Information Technology (IT) Infrastructure, 82 • Information Technology
Services, 84 • How Information Systems Affect Organizations, 85 • Management Decision
Problem: Reducing Agency Costs, 88 • The Internet and Organizations, 88 • Implications for
the Design and Understanding of Information Systems, 88
3.3 Integrating Systems and Business Processes: Enterprise Systems, Industrial
Networks, and Mergers and Acquisitions 89
Enterprise Systems, 89 • Industrial Networks, 91 • Mergers and Acquisitions: System and
Infrastructure Implications, 92 • Window on Technology: Procter Gamble s Industrial
Network Nets Many Benefits, 93
3.4 Managers, Decision Making, and Information Systems 94
The Role of Managers in Organizations, 94 • Window on Management: Managers Turn to
the Internet, 96 • Managers and Decision Making, 97 • Implications for System Design, 101
Management Wrap Up, 101 • Summary, 102 • Key Terms, 103 • Review Questions, 103 •
Group Project, 104 • Tools for Interactive Learning, 104 • Case Study: When Two Titans
Merge: Management, Organization, and Technology Challenges at Citigroup, 105
Part Two Information Technology Infrastructure 108
Chapter 4 Computers and Information Processing 108
Which Computer Is Right for the California Department of Justice? 109
Management Challenges 110
4.1 What Is a Computer System ? 110
How Computers Represent Data, 111* The CPU and Primary Storage, 112 • Microprocessors
and Processing Power, 115* Multiple Processors and Parallel Processing, 117
4.2 Secondary Storage 117
Magnetic Disk, 118 • Optical Disks, 119 • Magnetic Tape, 119 • Storage Requirements for
Electronic Commerce, 120 • Window on Organizations: Storage Becomes Strategic in
E Commerce, 121
4.3 Input and Output Devices 121
Input Devices, 121 • Batch and On Line Input and Processing, 124 • Output Devices, 125 •
Interactive Multimedia, 125
X Table of Contents
4.4 Types of Computers and Computer Systems 127
Categories of Computers, 127 • Management Decision Problem: Hardware Capacity
Planning for Electronic Commerce, 128 • Computer Networks and Client/Server
Computing, 129 • Window on Management: Scaling for E Commerce, 130 • Network
Computers and Total Cost of Ownership, 131
4.5 Hardware Technology Trends 132
Superchips, 132 • Microminiaturization and Information Appliances, 133 • Social
Interfaces, 133 • Window on Technology: Computers Learn to Listen, 134
Management Wrap Up, 134 * Summary, 135 Key Terms, 136 * Review Questions, 136 *
Group Project, 137 • Tools for Interactive Learning, 137 * Case Study: Managing
Hardware Assets Pays Off, 138
Chapter 5 The Role of Software in the Information Technology (IT) Infrastructure 140
Renting Software on the Web: A Lifeline for Small Businesses 141
Management Challenges 142
5.7 What Is Software? 143
Software Programs, 143 • Major Types of Software, 143
5.2 System Software 143
Functions of the Operating System, 143 • Multiprogramming, Virtual Storage, Time Sharing,
and Multiprocessing, 144 • Language Translation and Utility Software, 146 • Graphical User
Interfaces, 147 • PC Operating Systems, 148 • Window on Organizations: Should
Businesses Switch to Linux?, 151
5.5 Application Software 151
Generations of Programming Languages, 152 • Popular Programming Languages, 153 •
Fourth Generation Languages and PC Software Tools, 154
5.4 New Software Tools and Approaches 160
Object Oriented Programming, 160 • Java, 162 • Hypertext Markup Language (HTML) and
XML, 164
5.5 Managing Software Assets
Window on Technology: XML Provides New Business Solutions, 166 • Software
Trends, 166 • Management Decision Problem: Evaluating an Application Service
Provider, 168 • Software Maintenance, 168 • Selecting Software for the Organization, 169 •
Window on Management: The Aftermath of Y2K, 170
Management Wrap Up, 170* Summary, 171* Key Terms, 172* Review Questions, 173*
Group Project, 173 • Tools for Interactive Learning, 173* Case Study: Sunburst Hotels
International Turns to an Application Service Provider, 174
Chapter 6 Managing Data Resources 176
Connecting Customer Files Creates New Business Opportunities 177
Management Challenges 178
6.1 Organizing Data in a Traditional File Environment 179
File Organization Terms and Concepts, 179 • Accessing Records from Computer Files, 180 •
Problems with the Traditional File Environment, 182
6.2 The Database Environment 184
Database Management Systems, 184 • Logical and Physical Views of Data, 186
fable of Contents xi
6.3 Developing Databases 187
Types of Databases, 187 • Designing Databases, 191 • Distributing Databases, 192
6.4 Database Trends 193
Multidimensional Data Analysis, 193 • Data Warehouses, 194 • Window on Technology:
Breathing New Life into Legacy Databases, 196 • Databases and the Web, 197 • Window on
Organizations: Databases Power E Commerce, 199
6.5 Management Requirements for Database Systems 199
Window on Management: Canadian Government Data on the Web: A Hot Item, 200 • Data
Administration, 201 • Data Planning and Modeling Methodology, 201 • Database Technology,
Management, and Users, 201 • Management Decision Problem: Creating Company Wide
Data Standards, 202
Management Wrap Up, 203 • Summary, 203 • Key Terms, 204 • Review Questions, 204 •
Group Project, 205 * Tools for Interactive Learning, 205 • Case Study: Somerfield Stores
Ltd. Builds a Data Warehouse, 206
Chapter 7 Telecommunications, Networks, and the New Information Technology (IT)
Infrastructure 208
BMW Reacts Instantly with Its Wireless Network 209
Management Challenges 210
7.1 The Telecommunications Revolution 211
The Marriage of Computers and Communications, 211 • The Information Superhighway, 211
7.2 Components and Functions of a Telecommunications System 212
Telecommunications System Components, 212 • Functions of Telecommunications
Systems, 213 • Types of Signals: Analog and Digital, 213 • Communications Channels, 213 •
Communications Processors and Software, 217
7.3 Communications Networks 218
Network Topologies, 218 • Private Branch Exchanges, Local Area Networks (LANs), and
Wide Area Networks (WANs), 219 • Network Services, 222 • Network Convergence, 224
7.4 Networks and the New Information Technology (IT) Infrastructure 224
Management Decision Problem: Choosing an Internet Connection Service, 225 • Enterprise
Networking and Internetworking, 225 • Window on Organizations: Banco do Brasil
Competes with a Multiservice WAN, 226 • The Role of Standards, 226 • Window on
Technology: Mobile Computing Brings Businesses into the Future, 229 • Electronic
Commerce and Electronic Business Technologies, 230
7.5 Management Issues and Decisions 233
The Challenge of Managing the New Information Technology (IT) Infrastructure, 233 •
Window on Management: Managing Bandwidth, 236 • Telecommunications Planning for
the New Information Technology (IT) Infrastructure, 236
Management Wrap Up, 238 • Summary, 238 • Key Terms, 239 • Review Questions, 240 •
Group Project, 240 • Tools for Interactive Learning, 240 • Case Study: Monitoring
Employees on Networks: Unethical or Good Business?, 241
Chapter 8 The Internet: Electronic Commerce and Electronic Business 244
A Family Garment Business Goes Global on the Internet 245
Management Challenges 246
Xli fable of Contents
8.1 The Internet: Information Technology Infrastucture for Electronic Commerce
and Electronic Business 247
What Is the Internet?, 247 • Internet Technology and Capabilities, 247 • The World Wide
Web, 251 • Intranets and Extranets, 254 • Internet Benefits to Organizations, 254
8.2 The Internet and Electronic Commerce 258
Internet Business Models, 259 • Customer Centered Retailing, 260 • Management Decision
Problem: Measuring the Effectiveness of Web Advertising, 263 • Window on Technology:
Web Customers: Getting to Know You, 264 • Business to Business Electronic Commerce:
New Efficiencies and Relationships, 265 • Window on Organizations: Networks for
Steelmakers, 267 • Electronic Commerce Support Systems, 269
8.3 Intranets and Electronic Business 270
How Intranets Support Electronic Business, 270 • Intranets and Group Collaboration, 271 •
Intranet Applications for Electronic Business, 272 • Coordination and Supply Chain
Management, 274
8.4 Management Challenges and Opportunities 275
Unproven Business Models, 275 • Business Process Change Requirements, 276 • Channel
Conflicts, 276 • Window on Management: Selling on the Web Is Much Harder Than It
Looks, 277 • Technology Hurdles, Bandwidth, and Internet2, 277 • Legal Issues, 278 •
Security and Privacy, 279
Management Wrap Up, 279 • Summary, 280 • Key Terms, 281 • Review Questions, 281 •
Group Project, 281 • Tools for Interactive Learning, 282 • Case Study: Can Low Price
Retailers Survive on the Internet?, 283
Part Three Building Information Systems: Contemporary
Approaches 286
Chapter 9 Redesigning the Organization with Information Systems 286
New Systems Light Up Edmonton Power 287
Management Challenges 288
9.1 Systems as Planned Organizational Change 288
Linking Information Systems to the Business Plan, 289 • Establishing Organizational
Information Requirements, 290 • Systems Development and Organizational Change, 293 •
Business Process Reengineering, 295 • Window on Technology: Redesigning with the
Internet, 296
9.2 Overview of Systems Development 299
Systems Analysis, 299 • Systems Design, 302 • Completing the Systems Development
Process, 303
9.3 System Implementation: Managing Change 305
Implementation Success and Failure, 306 • Managing Implementation, 308 • Window on
Organizations: Implementing Enterprise Systems: Easier Said Than Done, 309 • Designing
for the Organization, 310
9.4 Understanding the Business Value of Information Systems 313
Capital Budgeting Models, 313 • Window on Management: Extranet ROIs: Figuring the
Payback, 315 • Nonfinancial and Strategic Considerations, 316 • Management Decision
Problem: Evaluating ERP Systems with a Scoring Model, 317
Table of Contents xiii
Management Wrap Up, 318 • Summary, 319 • Key Terms, 320 • Review Questions, 320 •
Group Project, 320 • Tools for Interactive Learning, 321 • Case Study: Avon Calling for a
New System, 322
Chapter 10 Approaches to Systems Building 324
JLG Industries Gets a Lift from Speedy Development 325
Management Challenges 326
70.7 The Traditional Systems Lifecycle 326
Stages of the Systems Lifecycle, 327 • Limitations of the Lifecycle Approach, 328
70.2 Alternative System Building Approaches 328
Prototyping, 328 • Application Software Packages, 330 • Window on Management: Build or
Buy an Electronic Commerce System? Buyonet International Decides, 333 • Management
Decision Problem: Pricing a Software Package and Calculating Benefits, 334 • End User
Development, 334 • Outsourcing, 336 • Window on Organizations: Users Create Their Own
Web Content, 337
70.5 System Building Methodologies and Tools 338
Structured Methodologies, 339 • Object Oriented Software Development, 344 • Computer
Aided Software Engineering (CASE), 345 • Rapid Application Development (RAD), 346 •
Software Reengineering, 346 • Window on Technology: RAD Tools Propel Web
Development, 347
Management Wrap Up, 348 • Summary, 349 • Key Terms, 350 • Review Questions, 350 •
Group Project, 350 • Tools for Interactive Learning, 351 • Case Study: Using a Shoehorn to
Fit in an ERP Software Package, 352
Part Four Management and Organizational Support Systems 354
Chapter 11 Managing Knowledge 354
BG s Technology Bank Cashes in on Knowledge Management 355
Management Challenges 356
77.7 Knowledge Management in the Organization 356
Infrastructure and Systems for Knowledge Management, 357 • Knowledge Work and
Productivity, 357
77.2 Information and Knowledge Work Systems 359
Distributing Knowledge: Office and Document Management Systems, 359 • Window on
Management: Managing Building Projects with the Internet, 362 • Creating Knowledge:
Knowledge Work Systems, 363 • Sharing Knowledge: Group Collaboration Systems and
Intranet Knowledge Environments, 365 • Window on Organizations: Leveraging
Knowledge Assets with Groupware, 367 • Management Decision Problem: Measuring
Productivity from a Knowledge Intranet, 369
77.5 Artificial Intelligence 370
What Is Artificial Intelligence?, 370 • Why Business Is Interested in Artificial
Intelligence, 370 • Capturing Knowledge: Expert Systems, 371 • Organizational Intelligence:
Case Based Reasoning, 375
11.4 Other Intelligent Techniques 377
Neural Networks, 377 • Fuzzy Logic, 379 • Genetic Algorithms, 381 • Intelligent
Agents, 382 • Window on Technology: When the Going Gets Tough, the Bots Go
Shopping, 383
xiv table of Contents
Management Wrap Up, 384 • Summary, 385 • Key Terms, 386 • Review Questions, 386 •
Group Project, 386 • Tools for Interactive Learning, 387 • Case Study: Cluster
Competitiveness Learns How to Manage Its Knowledge, 388
Chapter 12 Enhancing Management Decision Making 390
Ontario Fights Fires with a DSS 391
Management Challenges 392
12.1 Decision Support Systems (DSS) 393
MIS and DSS, 393 • Types of Decision Support Systems, 394 • Components of DSS, 395 •
Examples of DSS Applications, 397 • Management Decision Problem: Making a Capital
Budgeting Decision, 398 • Window on Organizations: DSS Help Manage San Miguel
Corporation s Supply Chain. 400 • Web Based DSS, 401
12.2 Group Decision Support Systems (GDSS) 402
What Is a GDSS?, 402 • Window on Technology: Retirement Planning Goes On line, 403 •
Characteristics of GDSS, 404 • GDSS Software Tools, 404 • How GDSS Can Enhance Group
Decision Making, 406
12.3 Executive Support Systems (ESS) 408
The Role of ESS in the Organization, 408 • Window on Management: Gathering Business
Intelligence: How Useful Is the Internet?, 409 • Developing ESS, 410 • Benefits of ESS, 410 •
Examples of ESS, 411
Management Wrap Up, 413 • Summary, 413 • Key Terms, 414 • Review Questions, 414 •
Group Project, 414 • Tools for Interactive Learning, 415 • Case Study: Flying by the Seat of
a DSS, 416
Part Five Managing Information Systems 418
Chapter 13 Information Systems Security and Control 418
Manulife Stress Tests Its Web Site 419
Management Challenges 420
13.1 System Vulnerability and Abuse 421
Why Systems Are Vulnerable, 421 • Window on Organizations: Internet Hackers on the
Rise, 423 • Concerns for System Builders and Users, 424 • System Quality Problems:
Software and Data, 425 • Window on Management: Disaster Recovery in the Information
Age, 426
13.2 Creating a Control Environment 429
General Controls, 429 • Application Controls, 432 • Internet Security and Electronic
Commerce, 433 • Window on Technology: Building a Security Infrastructure for Electronic
Commerce, 439 • Developing a Control Structure: Costs and Benefits, 439 • Management
Decision Problem: Analyzing Security Vulnerabilities, 441 • The Role of Auditing in the
Control Process, 441
13.3 Ensuring System Quality 442
Software Quality Assurance, 442 • Data Quality Audits, 444
Management Wrap Up, 444 • Summary, 445 • Key Terms, 445 Review Questions, 446 •
Group Project, 446 • Tools for Interactive Learning, 446 • Case Study: Did the FAA Fly Off
Course?, 447
Table of Contents XV
Chapter 14 Ethical and Social Impact of Information Systems 450
Linking Consumer Data On line and Off line: A New Threat to Privacy? 451
Management Challenges 452
14.1 Understanding Ethical and Social Issues Related to Systems 453
A Model for Thinking About Ethical, Social, and Political Issues, 453 • Five Moral
Dimensions of the Information Age, 454 • Key Technology Trends That Raise Ethical
Issues, 455
14.2 Ethics in an Information Society 456
Basic Concepts: Responsibility, Accountability, and Liability, 456 • Ethical Analysis, 457 •
Candidate Ethical Principles, 457 • Professional Codes of Conduct, 458 • Some Real World
Ethical Dilemmas, 458 • Management Decision Problem: What to Do About Employee Web
Usage, 459
14.3 The Moral Dimensions of Information Systems 460
Information Rights: Privacy and Freedom in the Internet Age, 460 • Property Rights:
Intellectual Property, 463 • Window on Technology: Electronic Bandits, 465 •
Accountability, Liability, and Control, 467 • Window on Organizations: Medicine at the
Click of a Mouse, 470 • System Quality: Data Quality and System Errors, 470 • Quality of
Life: Equity, Access, Boundaries, 471 • Window on Management: Surviving RSI, 476 •
Management Actions: A Corporate Code of Ethics, 477
Management Wrap Up, 478 • Summary, 479 • Key Terms, 479 • Review Questions, 479 •
Group Project, 480 • Tools for Interactive Learning, 480 • Case Study: Web Site Privacy:
How Much Should We Worry?, 481
Chapter 15 Managing International Information Systems 484
Information Systems Help AMETEK Pull Together Worldwide 485
Management Challenges 486
75.7 The Growth of International Information Systems 486
Developing the International Information Systems Infrastructure, 487 • The Global
Environment: Business Drivers and Challenges, 488 • Window on Organizations: Blocking
the Path to Borderless Commerce, 491 • State of the Art, 492
75.2 Organizing International Information Systems 492
Global Strategies and Business Organization, 492 • Global Systems to Fit the Strategy, 493 •
Reorganizing the Business, 494
15.3 Managing Global Systems 495
A Typical Scenario: Disorganization on a Global Scale, 495 • Strategy: Divide, Conquer,
Appease, 496 • Implementation Tactics: Cooptation, 498 • The Management Solution, 498
15.4 Technology Issues and Opportunities 499
Main Technical Issues, 499 • Window on Management: Developing an International Web
Strategy, 502 • New Technical Opportunities and the Internet, 503 • Management Decision
Problem: Planning a Global Web Site, 504 • Window on Technology: Tools for Globalizing
E Commerce, 505
Management Wrap Up, 505 • Summary, 506 • Key Terms, 506 • Review Questions, 507 •
Group Project, 507 • Tools for Interactive Learning, 507 • Case Study: Kelly Services:
Growing Global Business Calls for New Systems, 508
XVi Table of Contents
International Case Studies ICS 1
Case Study I: Barwon Water: Creating and Exploiting an IT Infrastructure
Joel B. Barolsky, Paul Richardson, and Peter Weill, University of Melbourne (Australia)
Case Study 2: Ginormous Life Insurance Company
Len Fertuck, University of Toronto (Canada)
Case Study 3: From Analysis to Evaluation the Example ofCuparla
Gerhard Schwabe, University of Koblenz Landau (Germany)
Case Study 4: Citibank Asia Pacific: Managing Information Technology
Consolidation, Change and New Challenges
Christina Soh and Neo Boon Siong, Information Management Research Center (IMARC),
Nanyang Business School, Nanyang Technological University (Singapore)
Case Study 5: Dell Direct in Europe: Delighting the Customer with Every Order
Andrew Boynton, Donald A. Marchand, and Janet Shaner, International Institute for
Management Development (Switzerland)
References R1
Name Index 11
Organizations Index I 3
International Organizations Index 15
Subject Index 15
Photo and Screen Shot Credits PC 1
Table of Contents xvii
|
| any_adam_object | 1 |
| author | Laudon, Kenneth C. 1944- Laudon, Jane Price |
| author_GND | (DE-588)123875196 (DE-588)124931316 |
| author_facet | Laudon, Kenneth C. 1944- Laudon, Jane Price |
| author_role | aut aut |
| author_sort | Laudon, Kenneth C. 1944- |
| author_variant | k c l kc kcl j p l jp jpl |
| building | Verbundindex |
| bvnumber | BV013712283 |
| callnumber-first | T - Technology |
| callnumber-label | T58 |
| callnumber-raw | T58.6. |
| callnumber-search | T58.6. |
| callnumber-sort | T 258.6 |
| callnumber-subject | T - General Technology |
| classification_rvk | QP 345 |
| ctrlnum | (OCoLC)44128520 (DE-599)BVBBV013712283 |
| dewey-full | 658.4/038/011 |
| dewey-hundreds | 600 - Technology (Applied sciences) |
| dewey-ones | 658 - General management |
| dewey-raw | 658.4/038/011 |
| dewey-search | 658.4/038/011 |
| dewey-sort | 3658.4 238 211 |
| dewey-tens | 650 - Management and auxiliary services |
| discipline | Wirtschaftswissenschaften |
| edition | 4. ed. |
| format | Book |
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| id | DE-604.BV013712283 |
| illustrated | Not Illustrated |
| indexdate | 2024-07-09T18:50:38Z |
| institution | BVB |
| isbn | 0130193232 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009369263 |
| oclc_num | 44128520 |
| open_access_boolean | |
| owner | DE-898 DE-BY-UBR DE-858 DE-19 DE-BY-UBM DE-2070s |
| owner_facet | DE-898 DE-BY-UBR DE-858 DE-19 DE-BY-UBM DE-2070s |
| physical | XXVIII, 509 S. |
| publishDate | 2001 |
| publishDateSearch | 2001 |
| publishDateSort | 2001 |
| publisher | Prentice Hall |
| record_format | marc |
| spelling | Laudon, Kenneth C. 1944- Verfasser (DE-588)123875196 aut Essentials of management information systems Organization and technology in the networked enterprise Kenneth C. Laudon ; Jane P. Laudon 4. ed. Upper Saddle River, NJ Prentice Hall 2001 XXVIII, 509 S. txt rdacontent n rdamedia nc rdacarrier Management informatiesystemen gtt Systèmes d'information de gestion Management information systems Managementinformationssystem (DE-588)4074518-1 gnd rswk-swf Managementinformationssystem (DE-588)4074518-1 s DE-604 Laudon, Jane Price Verfasser (DE-588)124931316 aut HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009369263&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Laudon, Kenneth C. 1944- Laudon, Jane Price Essentials of management information systems Organization and technology in the networked enterprise Management informatiesystemen gtt Systèmes d'information de gestion Management information systems Managementinformationssystem (DE-588)4074518-1 gnd |
| subject_GND | (DE-588)4074518-1 |
| title | Essentials of management information systems Organization and technology in the networked enterprise |
| title_auth | Essentials of management information systems Organization and technology in the networked enterprise |
| title_exact_search | Essentials of management information systems Organization and technology in the networked enterprise |
| title_full | Essentials of management information systems Organization and technology in the networked enterprise Kenneth C. Laudon ; Jane P. Laudon |
| title_fullStr | Essentials of management information systems Organization and technology in the networked enterprise Kenneth C. Laudon ; Jane P. Laudon |
| title_full_unstemmed | Essentials of management information systems Organization and technology in the networked enterprise Kenneth C. Laudon ; Jane P. Laudon |
| title_short | Essentials of management information systems |
| title_sort | essentials of management information systems organization and technology in the networked enterprise |
| title_sub | Organization and technology in the networked enterprise |
| topic | Management informatiesystemen gtt Systèmes d'information de gestion Management information systems Managementinformationssystem (DE-588)4074518-1 gnd |
| topic_facet | Management informatiesystemen Systèmes d'information de gestion Management information systems Managementinformationssystem |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009369263&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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