Creating value in financial services: strategies, operations and technologies
Gespeichert in:
| Format: | Buch |
|---|---|
| Sprache: | English |
| Veröffentlicht: |
Boston [u.a.]
Kluwer
2000
|
| Schlagworte: | |
| Online-Zugang: | Inhaltsverzeichnis |
| Beschreibung: | XXI, 484 S. graph. Darst. |
| ISBN: | 0792385721 |
Internformat
MARC
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| 245 | 1 | 0 | |a Creating value in financial services |b strategies, operations and technologies |c ed. by Edward L. Melnick ... |
| 264 | 1 | |a Boston [u.a.] |b Kluwer |c 2000 | |
| 300 | |a XXI, 484 S. |b graph. Darst. | ||
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Datensatz im Suchindex
| _version_ | 1804128508567355392 |
|---|---|
| adam_text | Contents
Foreword xv
Larry Zicklin
Preface xix
1. Creating Value in Financial Services 1
Edward L. Me/nick, Praveen R. Nayyar, Michael L. Pinedo
and Sridhar Seshadri
Section I: Customer Value Focused Strategies
2. The Changing Global Environment of Financial Services 23
Alexander Rinnooy Kan
3. Universal Banking: Does it Work? 37
David Rogers
4. Universal Banking: A Shareholder Value Perspective 53
Ingo Walter
5. Redefining Customer Relationships 85
in the Age of the Ascendant Customer
Thomas JL Monahan III
6. Out of the Fog: Creating Value by 103
Assembling and Managing a Portfolio of Services
Praveen R. Nayyar
7. Challenges of Product Delivery in Emerging Markets 131
Akshaya Bhargava
8. Modeling Services of Financial Institutions 143
in Emerging Markets
Edward L. Melnick
viii Contents
Section II: Customer Value Focused Services
9. Creating Value: Evolution and Management 157
of Financial Derivatives
John 0. Matthews and Cathy A. Rusinko
10. Electronic Commerce and Financial Services: 179
Going for Broke?
Andrew Hosking, AJit Kambil and Amanda Lister
11. The Internet Channel Revolution: 195
The Case of Charles Schwab
Sanjeev Dewan and Haim Mendelson
12. Lessons from Developing the Yield Book 219
Ernest R. Battifarano
Section III: Customer Value Focused Systems
13. Impending Revolution in Corporate 253
Information Technology Departments
Kevin McGilloway
14. Financial Service Networks: 267
Access, Cost Structure and Competition
Uday S. Karmarkar
15. The Potential for Virtual Work to Enhance Value 289
in Financial Services Firms
Roger L.M. Dunbar and Raghu Garud
16. Designing Electronic Market Institutions for Bond Trading 303
Ming Fan, Jan Stallaert, and Andrew B. Whinston
17. Staffing Challenges in Financial Services 327
Richard C. Larson andEdiealJ. Pinker
18. Call Centers in Financial Services: 357
Strategies, Technologies and Operations
Michael L. Pinedo, Sridhar Seshadri andj. George Shanthikumar
Creating Value in Financial Services ix
19. PruServâ„¢: A Call Center Support System 389
John Alouisa, William Anderson, Richard Castro, Raymond Ennis,
Jeffrey Gevarter and Russell Pandolfo
Section IV: Customer Value Focused Measures of Success
20. Process Improvement in Financial Services: 405
A Focused Approach
Paresh D. Patel
21. How do Financial Services Stack Up? Findings from a 427
Benchmarking Study of the US Financial Service Sector
Richard B. Chase, Aleda V. Roth and Chris Voss
22. Value Creation and Process Management: 447
Evidence from Retail Banking
Frances X. Frei and Patrick T. Marker
23. Bank Productivity: Promises Unrealized 461
Wayne I. Cutler
1A. Productivity in Service Industries: 475
Implications of the Boskin Commission Report
Robert Solow
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| id | DE-604.BV013693373 |
| illustrated | Illustrated |
| indexdate | 2024-07-09T18:50:22Z |
| institution | BVB |
| isbn | 0792385721 |
| language | English |
| oai_aleph_id | oai:aleph.bib-bvb.de:BVB01-009357851 |
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| physical | XXI, 484 S. graph. Darst. |
| publishDate | 2000 |
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| publisher | Kluwer |
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| spelling | Creating value in financial services strategies, operations and technologies ed. by Edward L. Melnick ... Boston [u.a.] Kluwer 2000 XXI, 484 S. graph. Darst. txt rdacontent n rdamedia nc rdacarrier Bankwezen gtt Financiële instellingen gtt Klantgerichtheid gtt Financial services industry Management Melnick, Edward L. Sonstige oth HBZ Datenaustausch application/pdf http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009357851&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis |
| spellingShingle | Creating value in financial services strategies, operations and technologies Bankwezen gtt Financiële instellingen gtt Klantgerichtheid gtt Financial services industry Management |
| title | Creating value in financial services strategies, operations and technologies |
| title_auth | Creating value in financial services strategies, operations and technologies |
| title_exact_search | Creating value in financial services strategies, operations and technologies |
| title_full | Creating value in financial services strategies, operations and technologies ed. by Edward L. Melnick ... |
| title_fullStr | Creating value in financial services strategies, operations and technologies ed. by Edward L. Melnick ... |
| title_full_unstemmed | Creating value in financial services strategies, operations and technologies ed. by Edward L. Melnick ... |
| title_short | Creating value in financial services |
| title_sort | creating value in financial services strategies operations and technologies |
| title_sub | strategies, operations and technologies |
| topic | Bankwezen gtt Financiële instellingen gtt Klantgerichtheid gtt Financial services industry Management |
| topic_facet | Bankwezen Financiële instellingen Klantgerichtheid Financial services industry Management |
| url | http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=009357851&sequence=000002&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA |
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